American Airlines Reviews

Updated April 15, 2015
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Employee Reviews

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  1. Worst experience ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines

    Pros

    Travel perks one of the best

    Cons

    Management the worst ever on earth

  2. The best 16 years of my life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good people, flexible hours and nice quality of life.

    Cons

    The pay can be better.

    Advice to Management

    Treat your employees like they make a difference and they will.

  3. Helpful (2)

    love it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I love being able to fly if we need to go somewhere to be with family and friends or to see a play in new york.

    Cons

    unable to advance because of lack of training, don't get to go on as many flights as before.

    Advice to Management

    send me to training classes, give me a chance in another position with the company

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  5. Helpful (1)

    New hire as Home Based Representative and so far everything has been awesome, great company.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines

    Pros

    Working from home, great team at office, supportive

    Cons

    Schedules can be demanding at times.

  6. Airlines Agents Need Thick Skins and Strong Backs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Passenger Service Agent in San Francisco, CA
    Former Employee - Passenger Service Agent in San Francisco, CA

    I worked at American Airlines part-time (more than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Health benefits are good, access to world travel is great, moderate flexibility in work schedule.

    Cons

    Daily schedule always subject to change due to weather and/or maintenance. Part-time workers have little to no control over work day. Stressful.

    Advice to Management

    Airport station managers need to be better trained and/or educated. Management need to treat front-line staff with more respect and not undermine employees authority. There needs to be more training and room for advancement.

  7. Helpful (2)

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Infrastructure Engineer
    Current Employee - Infrastructure Engineer

    I have been working at American Airlines

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Lots of opportunities, Good management.

    Cons

    I don't have anything specific

    Advice to Management

    None

  8. Excellent job, good people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airline Pilot
    Current Employee - Airline Pilot

    I have been working at American Airlines full-time (more than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Most fellow flight deck crew members are both friendly and professional. Great salary. At least 12 days off per month; time enough for family. Family travel benefits.

    Cons

    While it is very important to respect all fellow employees regardless of background or race, diversity sometimes seems over-emphasized; I try to focus teamwork on -- not our differences -- but on our common mission.

    Advice to Management

    Keep up the good work. Don't forget to share successes with employees; profit-sharing would be a good investment.

  9. It was good when I hired on years ago, but like most big companies things change.
    New leadership, poorly managed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines full-time (more than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Ability to travel and stability for last 20 years, have had a decent salary and the ability to leave my problems at work.

    Cons

    Now with new leadership and partners things are changing, stop funding of our pensions like a lot of companies, hopefully they will not outsource the maintenance, but new leadership likes to do that.

    Advice to Management

    Help improve the atmosphere and fund our pension, give back the cuts we took and have been taking for the last 14 years, and stop giving upper management outrageous bonuses.

  10. the work environment is very nice, and the flying benefits are great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Development Team Lead in Fort Worth, TX
    Current Employee - Applications Development Team Lead in Fort Worth, TX

    I have been working at American Airlines full-time (more than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    training, flight benefits, work culture, flexibility

    Cons

    pay raise, politics, leadership, and pay hikes are biased towards management

    Advice to Management

    the amount of politics should be less, company growth should be first amongst agenda.

  11. Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL

    I worked at American Airlines

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    training was tough but i enjoyed

    Cons

    lot of test passing marks were 80%

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