American Airlines

www.aa.com
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Employee Reviews

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  1.  

    Domestic sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Domestic Sales in Cary, NC
    Former Employee - Domestic Sales in Cary, NC

    I worked at American Airlines

    Pros

    A great company with a lot of vision.

    Cons

    There are some grumpy people out there.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Not what it's cracked up to be !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Dallas, TX
    Current Employee - Flight Attendant in Dallas, TX

    I have been working at American Airlines

    Pros

    The positives of working for the airline historically has been the work schedule flexibility and travel benefits.
    Another area the airline has excelled is in diversity. They have a broad inclusive non-discrimination policy.

    Cons

    The quality of work life, i.e. schedule flexibility and the travel benefits - the reason most of us went to work for the airlines to begin with are rapidly disappearing. The company has reneged on it's promises to employees repeatedly.
    In Bankruptcy reorganization - the Company tried to "terminate" pensions and hand them over to the PBGC.
    Fortunately the Obama Administration said NO - and American was forced to "freeze" pensions instead.
    In any case - Pensions are a thing of the past. The small 3% 401k match doesn't come close to making up for it.
    Many employees made working for the airline a career - thinking that they would continue to receive lifetime travel passes that they could use in retirement. American also recently reneged on this commitment to employees by downgrading retiree travel considerably - making it almost impossible to get on a flight during retirement with virtually every flight being oversold every day of the year.
    In addition to all this, as if it wasn't enough, the pay is atrocious.
    Your pay will NOT keep pace with the rate of inflation, let alone exceed it.
    Plan on a continually declining standard of living in terms of real purchasing power the longer you work here.
    In Summation: Do NOT make American Airlines a career. The price you pay for working here is too high and
    the benefits do not exceed the grueling work and bad pay.

    Advice to ManagementAdvice

    Realize that keeping employee pay on par with the Consumer Price Index is a must if you want to retain quality employees. Restore Retiree travel privileges or at least increase D-1 passes to 6 round-trip passes annually.
    Offer an "industry aggregate" early out package to your flight attendants. i.e. minimum of $ 100,000.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3.  

    Customer service agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent
    Current Employee - Customer Service Agent

    I have been working at American Airlines

    Pros

    Flight benefits, flight benefits, and flight benefits only.

    Cons

    Fear driven management. Your job is always on the line with anything the management feels like picking on that day. Employees are treated like cattle. Filled with drama, threats, dictatorship and bureaucracy.

    Advice to ManagementAdvice

    Don't even try to improve. You are pathetic. Your company will disappear in the near future.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    My experience has included working for this company for more than ten years. It is a wonderful place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines

    Pros

    Really great place to work. You have to really love benefits to deal with the employees.

    Cons

    Salary is not on comparable to the market.

    Advice to ManagementAdvice

    Pay your employees what they are worh.

    Recommends
    Neutral Outlook
  6.  

    Maintenance engineering

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Engineer in Tulsa, OK
    Current Contractor - Engineer in Tulsa, OK

    I have been working at American Airlines as a contractor (more than a year)

    Pros

    The ability to travel anywhere in the world is unmatched. Office culture is pretty understanding and guides new engineers to know established processes.

    Cons

    Maintenance engineering does not frequently require use of very technical engineering skills like design, and mainly focuses on problem solving. If you want to advance as an engineer in cool things like design, or test engineering, AA is not for you. If you're good working and writing maintenance instructions and working with mechanics on parts and repairs, this is more of your thing.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    It was a wonderful job. All I had to do was show up with a smile, do my job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines

    Pros

    It was a wonderful job. All I had to do was show up with a smile do my job and nobody in management ever bother me.

    Cons

    You have to be totally flexible. You may be scheduled to be finished with work on a Thursday and an emergency can happen in your schedule can be changed.

    Advice to ManagementAdvice

    Make your employees feel valued and cared for.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8.  

    Flight attendant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - American Airlines Flight Attendant in Chicago, IL
    Current Employee - American Airlines Flight Attendant in Chicago, IL

    I have been working at American Airlines full-time

    Pros

    Flexible hours, good benefits. Union.

    Cons

    Exhausting and time consuming. Not paid enough.

    Advice to ManagementAdvice

    Pay attention to your employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Airlines have changed

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines

    Pros

    Good travel benefits (if you can get on board as standby) . Good office spirit.

    Cons

    Big Brother always watching you.

    Advice to ManagementAdvice

    Try to make your employees happier to beat the competition.

  10.  

    Decent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines

    Pros

    Travel benefits are nice. Get to see a lot.

    Cons

    There is a lot of bureaucracy

    Neutral Outlook
    No opinion of CEO
  11.  

    Good if you want to travel and don't really need money or benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservation Representative in Cary, NC
    Current Employee - Reservation Representative in Cary, NC

    I have been working at American Airlines

    Pros

    Flight benefits, flexible schedule through trading, work from home option

    Cons

    Terrible pay and benefits for employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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