American Arbitration Association Reviews

Updated June 16, 2015
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India Johnson
17 Ratings

36 Employee Reviews

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  1. Interesting and challenging work with high profile clients, attorneys and law firms!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Arbitration Association full-time (More than 10 years)

    Pros

    Great colleagues, high stakes consultative selling to a sophisticated audience and every day was different.

    Cons

    Management wasn't always in sync with our clients and their needs.

    Advice to Management

    Listen to your front line VP's who work with clients everyday.


  2. Don't do it!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at American Arbitration Association full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free lunch occasionally. Closed for most holidays.

    Cons

    Management only care about upper management. They don't believe in taking care of their employees.

    Advice to Management

    listen to your team and value each employee.


  3. Helpful (1)

    Various

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at American Arbitration Association full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Colleagues were at times great

    Cons

    Terrible pay, poor culture, micro-management, President/CEO is horrendous!

    Advice to Management

    Bring in a new President/CEO with a better vision!


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  5. Helpful (1)

    Only if You Must

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Conciliator in New York, NY
    Former Employee - Conciliator in New York, NY

    I worked at American Arbitration Association full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great Co-Workers, Excellent Location, Decent Facilities

    Cons

    Terrible Management, Average Pay, Unrealistic Workload, Stalag 17 Working Atmosphere, ZERO Trust Between Management and Employees, No Real Managerial Support, Currently Super Low Worker Moral

    Advice to Management

    Stop With Knee Jerk Reactions to Problems, think them out BEFORE developing a plan. Stop Micro Managing, You pay someone to do a job, trust them to do it!! Appreciate your employees and stop acting like you are doing them a favor by employing them.


  6. Helpful (1)

    Team leader

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at American Arbitration Association (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Very good benefits.
    Vacation
    sick days
    Time off
    Snow days

    Cons

    Management sucks!
    Bad leadership
    Don't cares for the employees work load
    Lazy supervisors

    Advice to Management

    Train your managers.


  7. Eh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in New York, NY
    Former Employee - Intern in New York, NY

    I worked at American Arbitration Association

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good pay
    Nice location--close to Wall Street

    Cons

    Boring work
    Little room for professional development

    Advice to Management

    Get some more interesting case work


  8. So So

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Arbitration Association full-time (More than 8 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    New HR director is making great changes.

    Cons

    Micro manage all aspects of the job.


  9. Overworked & Underpaid

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Arbitration Association

    Pros

    Good health insurance which is essential for me.

    Cons

    No one to bring co plaints to.For example a supervisor is marred to a Director (go ahead bring complaints).
    Employees are severely underpaid.
    Employees are overworked.


  10. Satisfactory

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern
    Former Employee - Intern

    I worked at American Arbitration Association

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Overall a positive experience as an intern.

    Cons

    Relatively flat potential for advancement. Not a lot of growth potential or choices.

    Advice to Management

    None that I can think of...................


  11. Working on it...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Arbitration Association full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Family Atmosphere, benefits are okay, HR is improving many of the employee benefits and training opportunities.

    Cons

    The No-Fault department needs better restructuring and customer service training. There is definite favoritism and no room for personal growth. Upper management needs more training on how to work with their employees.

    Advice to Management

    Focus more on your employees as much as you focus on your clients. We keep the day to day running and if we are not happy then we cannot work efficiently. You should hire and promote your employees based on merit and work experience rather than who you know and your personal connection.



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