American Arbitration Association

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  www.adr.org
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American Arbitration Association Reviews

Updated September 1, 2014
Updated September 1, 2014
25 Reviews
2.9
25 Reviews
Rating Trends

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India Johnson
11 Ratings

Employee Reviews

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  1.  

    Loved my colleagues, but upper Management not so much!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at American Arbitration Association full-time for more than 10 years

    Pros

    Decent benefits (but I heard they've changed to bare bones), great office environment, and I absolutely loved my colleagues.

    Cons

    Upper management doesn't give a hoot what the underlings (who actually execute the work) think or feel, and will make complete structure & downsize changes without consideration for those left to do the work. Every year you get more and more added to your plate with no raise.

    Advice to ManagementAdvice

    Listen to your employees!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Lot of case management and great experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - International Case Manager  in  Atlanta, GA
    Former Employee - International Case Manager in Atlanta, GA

    I worked at American Arbitration Association full-time for more than a year

    Pros

    Work-life balance, management understands the trials of motherhood and having children vs. trying to work and allows for flexibility.

    Cons

    The case management is tedious. The pay is limited but the benefits (non profit) are pretty good.

    Advice to ManagementAdvice

    More hands on training instead of trying to wrap it up in a week or two with various trainers.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    AAA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Case Manager  in  Atlanta, GA
    Former Employee - Case Manager in Atlanta, GA

    I worked at American Arbitration Association full-time for more than 5 years

    Pros

    They have very affordable insurance and very generous vacation and sick time, although they do not allow you to accrue time.

    Cons

    Uneven distribution of work. Lack of growth, Micromanagement.

    Advice to ManagementAdvice

    Be more fair and consistent.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Gain Corporate experience , horrible company culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Arbitration Association

    Pros

    experience, gain insurance knowledge, customer service, relationships, training

    Cons

    Company Culture, Company Values, Growth, Understanding, Personal growth

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at American Arbitration Association full-time for less than a year

    Pros

    People, work environment, type of work, leadership is transparent.

    Cons

    Some managers could use people training, but the company seems to be addressing this.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    The company is transitioning itself for the future by upgrading its IT infrastructure and services.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Oracle Financial Consultant  in  New York, NY
    Former Employee - Oracle Financial Consultant in New York, NY

    I worked at American Arbitration Association as a contractor for less than a year

    Pros

    The people are very nice and easy to work with. There is a nice presence of company culture and values.

    Cons

    The management needs to work more on coordinating objectives and activities. Providing a sense of job security would be great considering the mismanagement of IT projects was not reassuring.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    My first job out of college. It paid the bills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Construction Case Manager
    Former Employee - Construction Case Manager

    I worked at American Arbitration Association full-time for more than a year

    Pros

    Absolutely no overtime. Very structured schedule.
    Quiet Office. Mostly cubicles. Case managers constantly on the phone, so not really a buzz/energy in the air. I didn't mind that.
    Low Stress. If you can learn not to make other people's problems your own, this is a great job to be able to walk away from at the end of the day. There were a couple of working moms who loved the environment. I see now why it was a great fit for them. Structured hours, not lots of birthday lunches, happy hours, overtime, or drama.
    I enjoyed learning about the construction industry. The arbitrators I worked with were engineers, architects, electricians, and lawyers. Interesting people. Can't say the same about AAA management.

    Cons

    Very poor office culture. Very distinct us and them between management and case managers.
    Constantly told case managers are replaceable. (That was my title.)
    Little opportunity for upward mobility within organization.
    Dull job overall.

    Recommends
    No opinion of CEO
  9. 2 people found this helpful  

    Case Administrator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Case Coordinator  in  Dallas, TX
    Former Employee - Case Coordinator in Dallas, TX

    I worked at American Arbitration Association full-time for more than 10 years

    Pros

    Great benefits, wonderful opportunity to learn about alternative dispute resolution and work with outstanding arbitrators and mediators.

    Cons

    Too much micro-managing. Upper management is completely unorganized and have no idea how to implement new procedures. There haven't been any raises for employees in 5 years. Employees are overworked and under paid. EEOC issues, such as sexual harassment, are not handled appropriately. Too much retaliation from management against employees. Too much lack of communication. Lots of lay offs.

    Advice to ManagementAdvice

    Instead of laying off your devout employees, start compensating them better, respecting them and rewarding them for their work. STOP MICRO-MANAGING!!! If you want to get rid of employees, GET RID OF THE USELESS VICE-PRESIDENTS and replace them with people who are more creative and fresh.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Global leader in providing Alternative Dispute Resolution (ADR) services to individuals, government, and corporations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Arbitration Association

    Pros

    For the most part good benefits in the form of PTO, medical insurance coverage, short and long term disability. Their mission of service.

    Cons

    Compensation lags significantly behind the private sector and management has made budget over the last 20 years by cutting staff and offices thus reducing the footprint. Little care has been paid to employee morale.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    A mix of positive interaction with contract arbitrators and frustration with ineffective management team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mid Level Manager  in  New York, NY
    Former Employee - Mid Level Manager in New York, NY

    I worked at American Arbitration Association full-time for more than 10 years

    Pros

    Excellent arbitrators, highly skilled and good people.

    Cons

    A very ineffective management team.

    Advice to ManagementAdvice

    Practice what the organization's mission statement preaches. Listen to your employees rather than intimidate them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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