American Arbitration Association

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American Arbitration Association Reviews

Updated February 17, 2015
Updated February 17, 2015
32 Reviews
2.5
32 Reviews
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India Johnson
14 Ratings

Employee Reviews

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  1.  

    Eh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in New York, NY
    Former Employee - Intern in New York, NY

    I worked at American Arbitration Association

    Pros

    Good pay
    Nice location--close to Wall Street

    Cons

    Boring work
    Little room for professional development

    Advice to ManagementAdvice

    Get some more interesting case work

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    So So

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Arbitration Association full-time (more than 8 years)

    Pros

    New HR director is making great changes.

    Cons

    Micro manage all aspects of the job.

    Doesn't Recommend
    Positive Outlook
  3.  

    Satisfactory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern
    Former Employee - Intern

    I worked at American Arbitration Association

    Pros

    Overall a positive experience as an intern.

    Cons

    Relatively flat potential for advancement. Not a lot of growth potential or choices.

    Advice to ManagementAdvice

    None that I can think of...................

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Overworked & Underpaid

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Arbitration Association

    Pros

    Good health insurance which is essential for me.

    Cons

    No one to bring co plaints to.For example a supervisor is marred to a Director (go ahead bring complaints).
    Employees are severely underpaid.
    Employees are overworked.

  6.  

    Working on it...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Arbitration Association full-time

    Pros

    Family Atmosphere, benefits are okay, HR is improving many of the employee benefits and training opportunities.

    Cons

    The No-Fault department needs better restructuring and customer service training. There is definite favoritism and no room for personal growth. Upper management needs more training on how to work with their employees.

    Advice to ManagementAdvice

    Focus more on your employees as much as you focus on your clients. We keep the day to day running and if we are not happy then we cannot work efficiently. You should hire and promote your employees based on merit and work experience rather than who you know and your personal connection.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Great company overall but the NYICMC leadership needs work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Arbitration Association full-time (more than 5 years)

    Pros

    Great company. Friendly coworkers and supervisors we've all become like family. The benefits are decent. We were updated on great new things to come. Corporate office are really accesible make you feel like you are being heard. Solid reputation and the work is interesting.

    Cons

    Speaking of their NYICMC upper management needs improvements. Favoritism is a big issue. No real room for growth within the center. Retaliation is also very apparent when things are not done within the time limits or how they want it done.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Woefully out of touch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Case Manager in East Providence Center, RI
    Former Employee - Case Manager in East Providence Center, RI

    I worked at American Arbitration Association full-time (more than 5 years)

    Pros

    Relatively few pros - if you are a quick study and enjoy the tedium of case administration, you will be well suited for the work.

    Cons

    Even by the company's most recent employee survey, more than 80% of employees covered under Title VII can not agree they are treated fairly.

    Advice to ManagementAdvice

    Reshuffle the deck; get some new blood, forward thinkers, and diversity at every layer of your organization.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Loved my colleagues, but upper Management not so much!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at American Arbitration Association full-time (more than 10 years)

    Pros

    Decent benefits (but I heard they've changed to bare bones), great office environment, and I absolutely loved my colleagues.

    Cons

    Upper management doesn't give a hoot what the underlings (who actually execute the work) think or feel, and will make complete structure & downsize changes without consideration for those left to do the work. Every year you get more and more added to your plate with no raise.

    Advice to ManagementAdvice

    Listen to your employees!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Lot of case management and great experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - International Case Manager in Atlanta, GA
    Former Employee - International Case Manager in Atlanta, GA

    I worked at American Arbitration Association full-time (more than a year)

    Pros

    Work-life balance, management understands the trials of motherhood and having children vs. trying to work and allows for flexibility.

    Cons

    The case management is tedious. The pay is limited but the benefits (non profit) are pretty good.

    Advice to ManagementAdvice

    More hands on training instead of trying to wrap it up in a week or two with various trainers.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Gain Corporate experience , horrible company culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Arbitration Association

    Pros

    experience, gain insurance knowledge, customer service, relationships, training

    Cons

    Company Culture, Company Values, Growth, Understanding, Personal growth

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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