American Automobile Association (AAA) Reviews

Pros

You are given a free membership

Cons

Endless complaining by employees about the company and their work load and jobs, back stabbing, juvenile behavior, slackers that are tolerated, promotions given to the worst possible people, bad attitudes, lack of communication, bad management, lack of pay.

Pros

The data was interesting to work with. As an entry level position, I gained tremendous diversity across SBUs. There were several business lines that gained my curiosity in a short time period.

Cons

There was zero feedback on work or accomplishments. There was no connection between co workers, and provided a stale and univiting work environment. The upper managers in accounting were silent and never addressed or acknowledged the work that was being put out. Also, a manager was implemented with no experience and drove the finance department into the ground with a lack of finance knowledge and inability to communicate.

Advice to Senior Management

The bussiness operates via their cash cow which led to status quo and over spending. That is what happens when the grey hairs take over the company and their is no ambition to change the failing models.

Pros

You get a free AAA membership

Cons

Bad business model w/ no leadership

Advice to Senior Management

Consolidate

Pros

The pay was comparable to other insurance companies in the area . the benefits were good, both reggarding vacation time, and insurance offered.

Cons

Seemed that promotions were based on who you knew, rather than what you knew.

Pros

Excellent benefits, good pay, good work environment; most co-workers are great people. AAA is a well respected name, but it is not as well know as an insurance provider; more needs to be done to get the word out.

Cons

This is a great job if you can hang onto it. Seems terribly illogical to spend such enormous time & money training & licensing people from outside the industry only to have them give up before they really get started, or to let go of tenured agents who work hard to take care of the customers. Wasted resources!

Advice to Senior Management

Take a look around at the agents in your company; do you really know who is supporting your business, and who is just in it for themselves and all they can get out of the job? Too many good, hardworking people who did good work, took good care of clients, and did not make trouble have come & gone. Maybe you need to consider calling some of them back.

Pros

You get a free membership that covers road side assistance along with discounted home and auto insurance rates. That's about the only perks.

Cons

During interview position was descibed as an outside sales position mainly building your sales pipline through self marketing supported by AAA. What they don't tell you is any "outside sales" or self marketing has to be accomplished on your own time outside of office hours which is 6 days a week. Position is about 90% inside sales telemarketing with poor leads, and 10% servicing other agents accounts. 100% commision, no paid vacation.

Advice to Senior Management

California is not Texas, so stop trying to run it like California! When you have a huge turnover issue, it is not a good idea to lead by negative reinforcement. Sales goals are inpractical unless you are in one of the top three branches. I wish the business development manager would spend a little more time developing business than writing emails all day!!!

Pros

aaa has a great reputation

Cons

aaa is a small company

Advice to Senior Management

n/a

Pros

Its a job, pays decent

Cons

communication between the front line employee and management are non existant.

Advice to Senior Management

open up a line of comunication with subordants, accept ideas openly and sincerely.

Pros

good benefits and retirement plan

Cons

Hard work unrecognized by management

Advice to Senior Management

listen to your call center employees, they are your backbone

Pros

work life balance, respected organization, free membership, various business lines to work in, stable company, good benefit package, flexible work hours

Cons

lack of advancement opportunities, salary scale on low side,