American Automobile Association (AAA)

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American Automobile Association (AAA) Reviews

Updated Jul 19, 2014
All Employees Current Employees Only

2.8 272 reviews

61% Approve of the CEO

American Automobile Association (AAA) President and CEO Robert L. Darbelnet

Robert L. Darbelnet

(74 ratings)

45% of employees recommend this company to a friend

Review Highlights

Pros
  • They also offered 2 days Work From home, that was a great way for Work-life balance(in 13 reviews)

  • Good benefits, nice offices and good training opportunities for employees(in 22 reviews)


Cons
  • upper management treats call center employees like slaves working in a sweat shop(in 9 reviews)

  • Senior management had no idea about the working conditions in their department(in 8 reviews)

272 Employee Reviews
Relevance Date Rating
in

     

    Downhill.....John ruined it

    Anonymous Employee (Current Employee)

    ProsHopefully it will return to glory days. PTO is the only decent benefit. Pretty hard to get fired if you do you job, unless it's your business units time to be reviewed by Michigan, then you will get laid off any way

    ConsJohn Tomlin sold out the south! So now the pay, benefits, career opportunity, everything is dismal. Everything ran from north...,.and try don't have a clue. They think we are good at Travel.....lol!!!

    Advice to Senior ManagementPay attention to what departments make money & pay people accordingly. FYI Michigan doesn't always have the right process. Your actually pretty unorganized and useless - thanks again John

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Stable environment but limited opportunities.

    Business Analyst (Former Employee) Lake Mary, FL

    ProsA lot of caring people.
    Fun projects.
    Stable environment.
    Great training program.
    Tuition reimbursement.
    Dated but nice working environment.
    Great work life balance.

    ConsPolitics limit ability to move forward, make changes and grow the business.
    Little to no opportunity for career growth.
    A lot of great initiatives on the docket and if they pass through committees, which is a big if, there are limited resources available to do the approved work.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Disorganized and chaotic

    Anonymous Employee (Current Employee)

    ProsStrong sense of purpose and ownership of products and programs by the people in the trenches.

    ConsUnwieldy governance structure inhibits creativity and agility.

    Advice to Senior ManagementIt should be a red flag when you have to assemble a "Task Force on Task Forces" to figure out why task forces are so ineffective.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    My experience was one of inconsistent training, ignorant management, and very poor compensation w/little communication.

    Travel Agent (Current Employee) Wake Forest, NC

    ProsGood location, nice office, 1 trip/year is paid (unless it costs more than the budget..then the employee has to pay difference.)

    ConsSaturdays required but not discussed up front, poor pay scale ($3/hotel or car reservation or 33% of commission earned), management is poorly trained and absent more often than not. Cannot depend on manager to keep schedule, vaca, etc.,or to assist in training because it is inconsistent. Also, you are "strongly encouraged" to stay after work or go in early for packing demos and travel information sessions.

    Advice to Senior ManagementUse your Outlook Calendar, be confident in your employees - ALL of them, support your employees education and respect their family time. Do not expect them to endanger themselves or others so that you look good to corporate.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

     

    good very good

    Anonymous Employee (Current Employee)

    Prosbest service in the world

    Consnot really have a lot of backwards

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    AAA Missouri - Adrenaline powered in Call Receiving and Dispatching. Difficult to get promotions.

    Dispatcher (Current Employee) Saint Louis, MO

    ProsGreat team atmosphere depending on the shift you work on. Discounts can makeup for the below average pay. If you are wanting OT, when they have it available, you can take as much as you can.

    ConsIf you are doing a decent job, you rarely hear about it, keeping you on edge as to whether you may be canned at some point. It is difficult to get raises, or promotions, and it takes months for them to decide on a candidate. Pay is below average. Once you get to certain points in each department, it is no longer performance that dictates your promotions, it's seniority.

    Advice to Senior ManagementMy advice would be that being overly conservative with your funds on how you manage the call center leads to poor morale and declined performance. You need a bigger call center, you need to hire more people, and you need to be consistent with service rules and provide more perks for higher performers and promote based on performance not on seniority.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Chaotic, fast paced environment with with different supervisor expectations.

    Customer Service Representative (Current Employee)

    ProsBenefits and easy access from any area. They try to do special things for the employees like free ice cream on hot days, birthday celebrations, etc.

    ConsVery stressful job. If you don't like sitting for long periods of time this is not the job for you. Must have good computer skills.

    Advice to Senior ManagementBe consistent when you give assistance to your employees. When you ask a supervisor a question the answer will vary.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It was simply AWESOME working at AAA !! We had many in hose activities such as Halloween parties & Bar B Q's

    Emergency Roadside Representative (Former Employee) Dearborn, MI

    ProsI worked at the HQ in Dearborn , Mi & I liked the food bar in the building along with the credit union

    ConsThey employed so many people that parking was a disaster !! Other than that nothing to complain about

    Advice to Senior ManagementKeep doing a wonderful job of caring about your employees , because we sure care about you all !!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

     

    AAA

    Anonymous Employee (Former Employee)

    ProsAble to provide Customer Service

    ConsLow pay and long hours

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Bully management, poor team environment

    IOS Developer (Former Employee) Heathrow, FL

    ProsPay is good for contractors

    ConsCompany doesn't have a direction on building their products

    Advice to Senior ManagementIf someone quit their job and put their notice to finish in good terms, it looks very bad to terminate their contract right away because of it.

    Flexible hours are also encourage and please add a kitchen space for people to bring their food from home instead buying the food from your cafeteria.

    No, I would not recommend this company to a friend

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