American Automobile Association (AAA)

www.aaa.com

American Automobile Association (AAA) Reviews in Heathrow, FL

Updated October 28, 2014
Updated October 28, 2014
356 Reviews
3.0
356 Reviews
Rating Trends

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American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
110 Ratings

Review Highlights

Pros
  • They also offered 2 days Work From home, that was a great way for Work-life balance (in 14 reviews)

  • They do have good benefits and nice coworkers (in 25 reviews)


Cons
  • The upper management staff is completely unhelpful (in 13 reviews)

  • Lack of communication between leaders results in finger pointing and lies ending with agents taking the fall (in 5 reviews)

More Highlights

14 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Good company with strong morals and ethics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coordinator in Heathrow, FL
    Current Employee - Coordinator in Heathrow, FL

    I have been working at American Automobile Association (AAA) full-time (more than an year)

    Pros

    Company has good, standard benefits. The working environment is positive and there is an open door policy. Room for advancement and growth.

    Cons

    There are not enough progressive benefits to keep younger professionals engaged and as a result some approaches may be viewed as "old school." Overall though there aren't may "cons" to speak of.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Member services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Services Representative in Heathrow, FL
    Former Employee - Member Services Representative in Heathrow, FL

    I worked at American Automobile Association (AAA) full-time (more than 3 years)

    Pros

    Helping people and incentives for sales

    Cons

    Call center enviroment extremely hectic

    Advice to ManagementAdvice

    Sure more appreciation

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Just OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Heathrow, FL
    Current Employee - Manager in Heathrow, FL

    I have been working at American Automobile Association (AAA) full-time (more than 10 years)

    Pros

    Ok pay and benefits. For the most part, a very ethical company to work for.

    Cons

    Company is very understaffed and this is only getting worse as AAA no longer really needs a national office. Very limited growth potential, no career pathing whatsoever. Nothing gets done because the governance process takes months to get anything approved.

    Advice to ManagementAdvice

    Invest in your employess to get them trained for the future, not the past. Find a way to make decisions quicker and get things implemented in less than a decade.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    High Expectations, Low Returns

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Main Department, Emergency Roadside Service in Heathrow, FL
    Former Employee - Main Department, Emergency Roadside Service in Heathrow, FL

    I worked at American Automobile Association (AAA) full-time (more than 10 years)

    Pros

    Starting Pay seemed to be a good rate, until.....

    Cons

    Starting pay wasn't good enough for the work conditions. Micromanagement, favoritism, witch hunts to get you fired.
    The Company is more interested in their bottom line dollar than the employees best interest.

    Advice to ManagementAdvice

    Remember who is at the bottom of the Totem Pole. If the guys on the frontline fall, so do you. You only have yourself to look at when it comes to failure. Stop pushing the pencil around and get out there, get your hands dirty and actually SEE what is going on in the company. And stop being so concerned over your own Bonus and help the People who keep you in your job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Bully management, poor team environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IOS Developer in Heathrow, FL
    Former Employee - IOS Developer in Heathrow, FL

    I worked at American Automobile Association (AAA) as a contractor (less than an year)

    Pros

    Pay is good for contractors

    Cons

    Company doesn't have a direction on building their products

    Advice to ManagementAdvice

    If someone quit their job and put their notice to finish in good terms, it looks very bad to terminate their contract right away because of it.

    Flexible hours are also encourage and please add a kitchen space for people to bring their food from home instead buying the food from your cafeteria.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Friendly, comfortable environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AAA National Office in Heathrow, FL
    Former Employee - AAA National Office in Heathrow, FL

    I worked at American Automobile Association (AAA) full-time (more than 5 years)

    Pros

    The people you work with are some of the best reasons.

    Cons

    The organization is a little bit top heavy.

    Advice to ManagementAdvice

    Respect and value your employees...let them know you appreciate them and all they do to make you look good!

    Recommends
    Approves of CEO
  8. 1 person found this helpful  

    Started my career at AAA and had a great learning and work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Heathrow, FL
    Former Employee - Director in Heathrow, FL

    I worked at American Automobile Association (AAA) full-time (more than 10 years)

    Pros

    Great benefits, Great people to work with, Always trying to stay current in all of its policies and technology initiatives. Good work Life balance and a good community partner.

    Cons

    There are always some things that different people don't always agree with at any company. In this case there is nothing that is systemic in nature or that warrants a major change.

    Advice to ManagementAdvice

    Continue to stay current in all aspects of the business climate.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    I was a contractor working at AAA in the Action Center/E-Marketing Dept.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Email Marketing Specialist in Heathrow, FL
    Former Employee - Email Marketing Specialist in Heathrow, FL

    I worked at American Automobile Association (AAA) full-time

    Pros

    Some of the people outside of my department were very nice.

    Cons

    Very poor management. Manager claimed she did not believe in micromanaging, but she did every day.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Strange robotic and retro place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialist in Heathrow, FL
    Former Employee - Specialist in Heathrow, FL

    I worked at American Automobile Association (AAA) full-time (more than 5 years)

    Pros

    Salary and benefits, cafeteria, building

    Cons

    Many useless or outdated services lead to strange environment where CYA and meaningless ritualistic communication is the norm. Old guard management.

    Advice to ManagementAdvice

    Retire

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 3 people found this helpful  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Applications Development Manager in Heathrow, FL
    Current Employee - Applications Development Manager in Heathrow, FL

    I have been working at American Automobile Association (AAA)

    Pros

    Great benefits package and every employee has an opinion that is valued. The business is helping other people out of a jam - road service. It's very rewarding to know that you are a part of a company that exists to help out others.

    Cons

    Tenure of employees averages over 10 years. This means that people stay with the company because the company is a great place to work for, however, this also means there are few opportunities for advancing your career.

    Recommends

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