American Automobile Association (AAA) Reviews

12 reviews filtered by
  • Irving, TX
  • Any Job Title
  • Any Status
Employment Status

Reset
3.2
Rating Trends
Recommend to a friend
Approve of CEO
American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
2 Ratings

Pros
  • Good work life balance and great snacks (in 14 reviews)

  • They do have good benefits and nice coworkers (in 25 reviews)

Cons
  • No support from upper management (in 13 reviews)

  • Lack of communication between leaders results in finger pointing and lies ending with agents taking the fall (in 5 reviews)

More Pros and Cons

12 Employee Reviews

Sort: Popular Rating Date
  1. Great Place to work and you can handle constant change.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dispatcher in Irving, TX
    Current Employee - Dispatcher in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Great benefits, great celebrations and recognition.

    Cons

    Management is inconsistent and not always fair.

    Advice to Management

    Recognize your hard working employees.


  2. Helpful (1)

    Great company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Policy Service Specialist II in Irving, TX
    Current Employee - Policy Service Specialist II in Irving, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) full-time

    Pros

    Pay for performance on individual basis

    Cons

    Conservative company limits our service quality

    Advice to Management

    Be open to new ideas from employees


  3. Helpful (1)

    Gave them 12 great years of service, then had knife jabbed in back.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Realtime Adherence Coordinator in Irving, TX
    Former Employee - Realtime Adherence Coordinator in Irving, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time (More than 10 years)

    Pros

    For the most part, stable work environment. Many great people working there, a few, though, would step on you to get ahead.

    Cons

    Micromanagement. Only looking for numbers, not the overall "membership experience". Management says one thing, then enforces a different standard, leaving the staff worried about which rules to follow and which ones to let slide. Staff constantly looking over their shoulder.

    Advice to Management

    Practice the customer service standards that got you where you are today.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. No future

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dispatcher in Irving, TX
    Current Employee - Dispatcher in Irving, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) full-time (More than 5 years)

    Pros

    You really learn to work as a team in the dispatch department.

    Cons

    No one was on the same page about anything as far as the policies.

    Advice to Management

    Less micromanagement


  6. large stable entity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent in Irving, TX
    Current Employee - Insurance Sales Agent in Irving, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) full-time (More than a year)

    Pros

    lots of sales training. Supportive trainers. Great name recognition. the Membership people LOVE as it is the best in the emergency roadside business. Still offers a pension plan. Managers are approachable. Central location. Free Gym Membership. Complicated pay plan, but if you learn how to maximize it it pays off. Employees treated with respect, no shouting or cursing at from management. The top manager of sales actually cares about his staff. no tolerance for anyone unethical.

    Cons

    Computers that still use DOS. Managers have great job security as they are the few who still remember how to use the old software to do everything. Pension, but no residuals. End-Of-the -month-itis, everything goes nuts at the end of the month scrambling to make goal. Everyone has to work all weekend. Commissioned sales, but you still have to clock in and out. Advertisements talk about lower price yet AAA is usually higher. (though AAA has more to offer, its hard to explain to general public).

    Advice to Management

    Time with family is important too.


  7. Stable

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Irving, TX
    Current Employee - Supervisor in Irving, TX
    Recommends
    Positive Outlook

    I have been working at American Automobile Association (AAA) full-time (More than 3 years)

    Pros

    Great company that has been around for more than 100 years. No layoffs during my entire tenure with the company.

    Cons

    Management is slow to respond to some employee issues. Managment's intentions are very good, however; AAA is a tradition based company that is not starting to move in to the 21st century.

    Advice to Management

    Take a more proactive approach to employee morale and issues.


  8. Helpful (1)

    Just a stepping stone.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Claims Associate in Irving, TX
    Current Employee - Auto Claims Associate in Irving, TX
    Doesn't Recommend

    Pros

    Good place to get started into claims. Friendly coworkers. Clean facilities with nice overpriced cafeteria on ground floor. Covered parking is a plus. On site gym.

    Cons

    Short sighted management preventing communication to department head. Management not all on same page - can get 5 different answers to one question. Job performance based off of customer satisfaction which leads to either doing the job you have been trained to do and getting a bad survey or "overlooking certain issues" to try to make sure insured is satisfied to get a good survey. Underpaid for job done. Will be hired as a Level 1 claims rep but be expected to do level 2-3 claims all day with no increase in pay. Limited level 3 positions available - once promoted to level 2 claims rep, only next move is to try a lateral promotion to another department to proceed to climb ladder. Low employee moral. Requires employee badge to go to the restroom.

    Advice to Management

    Communication. Listen to employee concerns. Train new hires quicker instead of the 3-6 month course to get them up to taking claims.


  9. Helpful (2)

    great at first and has now declined

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Membership Specialist in Irving, TX
    Current Employee - Membership Specialist in Irving, TX
    No opinion of CEO

    Pros

    Flexible with attendance location quarterly incentive cafe onsite friendly coworkers

    Cons

    Surveys on agents are biased Big wigs wont do anything to change it only one person is allowed on Monday Slow at promoting turnover is high

    Advice to Management

    get rid of sterling, when offering different positions be fair and post so everyone can see. Treat your employees like you care about them and not just the members


  10. Helpful (2)

    Members are 1st, employees can come and go management doesn't care.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Irving, TX
    Current Employee - Agent in Irving, TX

    Pros

    The parking garage, and the gym, they have decent benefits although you have to wait 90 days before they start. Also if you can last, they offer a pension plan after 8 years of employment.

    Cons

    Management, expresss very little concern for the employees, after 3 years of employement they seem to do everything possible to force you to leave the company.

    Advice to Management

    Appreciate your current employees, stop trying to make them leave just to keep hiring new people over and over again.


  11. Helpful (4)

    The opportunities that we were told were available arent which creates a very low morale amongst employees.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Direct Sales Licensed Insurance Agent Property and Casualty in Irving, TX
    Current Employee - Direct Sales Licensed Insurance Agent Property and Casualty in Irving, TX
    Doesn't Recommend

    Pros

    1. Management is very flexible with your work shift/schedule. You are able given one hour to arrive to work and you're not considered late until you're 1 hour and one minute late. 2. Your Property and Casualty License is reimbursed by the company. Training materials to study are also provided. 3. 24 hour workout facility on site as well as a full service cafeteria 4. You can receive up to 10 occurrences before you get a verbal. (This includes missing a whole day of work unplanned and being late)

    Cons

    1. If they pay for your license/training you are required to sign a 1 year contract to be a captive agent to AAA and if you quit prior to that, $2000 on a prorated basis will be deducted from your last check. 2. The leads are MINIMAL. There are more agents than opportunities. They increased the sales force from 50 to over 100 and the leads remained the same. It's an incoming call center environment where you quote people that need insurance. It's very possible to go an entire day and not receive 1 call that results in a quote/sale. 3. The pay that the new hires were told to expect is extremely less than what we are actually making. 4. There is no loyalty to tenured employees. They have been getting terminated for performace, which declined across the floor when the sales force increased drastically. 5. Mandatory 1 Saturdays/month. 6. Being on the draw system for compensation. If you don't make more than the draw you owe the $ back and you're hit with cancels (for up to a year after writing new business) that cause your commission to plumet. 7. No casual dress days on Friday

    Advice to Management

    Show more appreciation to agents that have dedicated years of service. If you treat your employees right that will be loyal and dedicated to the company.



Showing 12 of 503 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.