American Automobile Association (AAA)

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American Automobile Association (AAA) Reviews

Updated April 14, 2015
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3.0
400 Reviews
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Approve of CEO
American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
123 Ratings

Pros
  • They also offered 2 days Work From home, that was a great way for Work-life balance (in 14 reviews)

  • They do have good benefits and nice coworkers (in 25 reviews)

Cons
  • The upper management staff is completely unhelpful (in 13 reviews)

  • Lack of communication between leaders results in finger pointing and lies ending with agents taking the fall (in 5 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (1)

    good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    good work life balance, flexible hours

    Cons

    growth opportunities are limited. Need to adapt to modern technologies.

  2. travel agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA) full-time

    Pros

    Pay is good
    Commission pay outs are good
    They send you on FAM trip fully paid

    Cons

    Management needs work
    Advancement is only good if willing to relocate
    Benefits are okay

  3. The company is great. Sales quotas weekly were a little high but the atmosphere and the friends I met were great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Service Agent in Addison, IL
    Former Employee - Sales and Service Agent in Addison, IL

    I worked at American Automobile Association (AAA) full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits and good hours and fun events to attend. Managers were awesome and friendly

    Cons

    Quotas were a bit high for the first year and they expect a lot so make sure you are a go getter!

    Advice to Management

    Have more hands on training at each office

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Only worked here for a year so far; overall great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auto Travel Counselor in Saint Louis, MO
    Former Employee - Auto Travel Counselor in Saint Louis, MO

    I worked at American Automobile Association (AAA) full-time (more than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good leadership in the travel department; good benefits

    Cons

    Compensation for the travel department is not what it used to be and FAM trips have lessened.

  6. Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA)

    Pros

    Best work life balance among all jobs

    Cons

    Not many chances on personal career path

  7. Mixed Emotions - Not good but better than horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Agent in Tampa, FL
    Current Employee - Insurance Agent in Tampa, FL

    I have been working at American Automobile Association (AAA)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The people you work with are extremely nice. Most are just getting by and living lives in quiet desperation. This could be a great company if they would just tell the truth when hiring agents. You're told you're following up on sales leads. Truth is you are cold calling members that were mailed a marketing piece. Not even close to a sales lead. You're told you get renewals. You get 2% of renewal commissions! NOT 2% of premium. So in essence; renewals are negligible. This is a one and done sales model. You do not grow a professional relationship with your clients a referral relationship but NOT professional relationship. Once you sell; you then pass off to customer service for all issues. This is a boiler room type operation where cold calling is paramount and the majority of your day. Established agents that get referrals after several years with the company, can plan on making 45K – 55K if you’re an outstanding producer. Out of 600 agents 3 might make the 100K mark. The turnover is extremely high. If you’re new to the insurance business and want to learn personal lines insurance then move on and make real money; AAA is for you. If you’re in the twilight of your insurance career and otherwise set financially; AAA is for you. If you are just looking for a “J.O.B. (just over broke)” and do not mind mediocre; AAA is for you! If you’re experienced and still chasing your dreams; AAA is NOT for you!

    Cons

    You get lied to big time in the interview process. Don't listen to the "talent scout" she will absolutely embellish and exaggerate the Insurance Agents position and potential. And the reality is; AAA corporate does not care! Get a good candidate in the door and let them discover the truth once they start with the company. At least they will get production out of them before they inevitably move on. DO NOT BE INTIMIDATED INTO NOT ASKING PERTINENT QUESTIONS DURING THE INTERVIEW PROCESS! Be sure to get any “intentions” and “promises” in writing! Do not complete the hiring package under the guise that your particular or concerns will be taken care of once you are on board! Also do not let yourself be deceived; this is NOT an unlimited income opportunity! This is a $40k through $55K position and only if you love cold calling!!!!!!

    Advice to Management

    What management???? Upper management is concerned with one thing Self-preservation. No one person can make a decision, every decision has to go to committee. Management cares about management and anyone not management is fair game and extremely expendable. It is obvious AAA does not look for leaders, they pride themselves on conformists and mediocrity. When hiring at the branch level; you’d swear the vetting process was more akin to Homeland Security! It is laughable! AAA does just fine rolling along; totally devoid of imagination or innovation and lacking any inspirational leadership. Like all empires, eventually they too will collapse under their own weight. The mantra of every manager is; ”you know how slow large corporations work!” And when these words are spoken they seem be spoken with some sort of perverse pride. They have nothing to offer or attract a younger customer base. Technology and innovation are completely lacking; from their antiquated computers and systems to the 20++ year old phone systems, not to mention the lack of basic WIFI for waiting customers.

  8. Challenging, growth-oriented, successful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Auto Travel Counselor in Virginia Beach, VA
    Current Employee - Senior Auto Travel Counselor in Virginia Beach, VA

    I have been working at American Automobile Association (AAA)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Goal-oriented company that allows many avenues for success.

    Cons

    Managerial logjam creates hierarchical disorder and poor communication dissipates onto the customer that recreates difficulty creating repeat business.

  9. Helpful (1)

    Good place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA)

    Pros

    Great benefits, flexible hours, friendly staff

    Cons

    More opportunities to grow within company

  10. Solid Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Automobile Association (AAA)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Nice people to work with and nice location. Free membership as an employee. Profit Sharing.

    Cons

    Being non-profit the financial resources are limited, so raises will be smaller than for profit companies.

    Advice to Management

    Find more ways to improve employee benefits to make-up for smaller raises.

  11. Ok company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Sales Associate in Costa Mesa, CA
    Current Employee - Membership Sales Associate in Costa Mesa, CA

    I have been working at American Automobile Association (AAA) full-time (more than 3 years)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    co-workers are great, starting out pay is low, but once you are trained on new skills pay increases

    Cons

    Very old school, needs an update to current technology, pay is low starting out, but will increase with training

    Advice to Management

    invest money into the company, the systems are still in the 90s. Its a new age

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