American Automobile Association (AAA)

www.aaa.com
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American Automobile Association (AAA) Reviews

Updated July 5, 2015
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3.0
Rating Trends
Recommend to a friend
Approve of CEO
American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
131 Ratings

Pros
  • Good work life balance and great snacks (in 14 reviews)

  • They do have good benefits and nice coworkers (in 25 reviews)

Cons
  • No support from upper management (in 13 reviews)

  • Lack of communication between leaders results in finger pointing and lies ending with agents taking the fall (in 5 reviews)

More Pros and Cons

439 Employee Reviews

Sort: Popular Rating Date
  1. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Dearborn, MI
    Current Employee - Customer Service Representative in Dearborn, MI

    I have been working at American Automobile Association (AAA)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benifits room for advancement

    Cons

    None that I can think of

    Advice to Management

    Keep doing what you're doing


  2. Business Systems Analyst

    Former Employee - Anonymous Employee in Lake Mary, FL
    Former Employee - Anonymous Employee in Lake Mary, FL

    I worked at American Automobile Association (AAA)

    Pros

    Great work environment. Good product.

    Cons

    Typical corporate red-tape. Needs to be corrected.

    Advice to Management

    Stay in touch with what is actually going on.


  3. Business Intelligence Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Intelligence in Tampa, FL
    Former Employee - Business Intelligence in Tampa, FL

    I worked at American Automobile Association (AAA) part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good colleagues and people to work with

    Cons

    Salary not high for many


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Customer Advocate II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advocate in Grand Rapids, MI
    Current Employee - Customer Service Advocate in Grand Rapids, MI

    I have been working at American Automobile Association (AAA) full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    vacation time is good.

    Cons

    mandatory staffing and over time is getting tiresome. not all the calls centers are training their advocates the same way, which causes delays and issues.

    Advice to Management

    talk to the advocates and ask them what is working and what isn't


  6. Great for part time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Representative in Lexington-Fayette, KY
    Current Employee - Call Representative in Lexington-Fayette, KY

    I have been working at American Automobile Association (AAA) part-time

    Pros

    You got more money for staying longer when needed.

    Cons

    Repetitive. There wasn't any real variation. You did the same thing all the time. And there were short breaks

    Advice to Management

    Keep up giving incentives


  7. Helpful (1)

    Property adjuster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Property Adjuster in Southfield, MI
    Former Employee - Property Adjuster in Southfield, MI

    I worked at American Automobile Association (AAA)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Management is involved and cares about you.

    Cons

    Not real flexible on your schedule.


  8. Rewarding, knowledgable, and all around great place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA)

    Pros

    There is lots of opportunity to grow in this company. You learn new things and staff is very friendly.

    Cons

    I don't have any cons at working for this job.


  9. Fleet Dispatcher

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispatcher in North Providence, RI
    Former Employee - Dispatcher in North Providence, RI

    I worked at American Automobile Association (AAA) full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Helpful coworkers, multiple health coverage options, opportunities for overtime, freedom to make an impact

    Cons

    Low pay, stressful working conditions, disappearing bonuses, clueless upper level management for daytime employees

    Advice to Management

    Formulate a bonus structure that takes weather conditions into consideration! It's outrageous and unfair to virtually eliminate bonuses during the months that dispatchers work the hardest.


  10. Helpful (1)

    Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Instructional Designer in Coppell, TX
    Current Employee - Instructional Designer in Coppell, TX

    I have been working at American Automobile Association (AAA) full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Pay is good, room for advancement if you're willing to work hard, promote from within, flexible hours and supportive management

    Cons

    Upper management tends to punish everyone for actions of a select few

    Advice to Management

    Address issues with specific employees instead of changing policy or procedure for everyone


  11. Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA) full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Like the direction of company. The team is dedicated to creaing customer servce excellence. You can make a career here

    Cons

    Some positions need to be compensated at a higher level and provided a revised bonus structure



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