American Automobile Association (AAA) Reviews

Updated August 26, 2015
481 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
2.9
Rating Trends
Recommend to a friend
Approve of CEO
American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
140 Ratings

Pros
  • Good work life balance and great snacks (in 14 reviews)

  • They do have good benefits and nice coworkers (in 25 reviews)

Cons
  • No support from upper management (in 13 reviews)

  • Lack of communication between leaders results in finger pointing and lies ending with agents taking the fall (in 5 reviews)

More Pros and Cons

481 Employee Reviews

Sort: Popular Rating Date
  1. Great Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ERS Call Center in Long Beach, CA
    Current Employee - ERS Call Center in Long Beach, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) (More than a year)

    Pros

    Easy to move up + great benefits

    Cons

    no work life balance


  2. Former employee

    Former Employee - Anonymous Employee in Heathrow, FL
    Former Employee - Anonymous Employee in Heathrow, FL

    I worked at American Automobile Association (AAA) full-time

    Pros

    Generally a good work-life balance, and most coworkers care about one another. Decent benefits, including onsite car wash and cafeteria.

    Cons

    The culture is very traditional and very top-down, which stifles creativity. Approval processes can take months, so things happen very slowly.

    Advice to Management

    Be more supportive of and less threatened by staff members and their ideas/suggestions. Create a culture of trust and support.


  3. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Service Representative in Dearborn, MI
    Former Employee - Claims Service Representative in Dearborn, MI
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) (More than 8 years)

    Pros

    Good company with really good benefits to offer their employees.

    Cons

    Management in the claims department is awful. The director of the department has no respect or love for her employees. The are mean and care nothing about feelings.

    Advice to Management

    Clean house in the claims department. Get new management.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Member Service Counselor

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    Decent pay for entry level job

    Cons

    Vast amount of information to learn & retain


  6. Project Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Coordinator in Cerritos, CA
    Former Employee - Project Coordinator in Cerritos, CA
    Recommends
    Positive Outlook

    I worked at American Automobile Association (AAA) part-time (Less than a year)

    Pros

    A lot of good insurance training.

    Cons

    Management is not in touch with the internal customers, the employees.

    Advice to Management

    Management needs to listen to the surveys that are completed at the end of the year and try to adjust to making a change.


  7. Helpful (1)

    Fleet Driver

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fleet Driver
    Current Employee - Fleet Driver
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time (More than a year)

    Pros

    First off every AAA is owned and operated independently so your club may be different. Great co-workers, Managers are former drivers and are very knowledgeable. New trucks, tools and tablets. Good benefits, good hours, holiday pay.

    Cons

    Not many down sides. Pay is a little low for the risks, ie changing a tire on a F350 on the side of a 70mph highway in a construction zone during rush hour in a thunder storm.... I.T. Is a little slow at times fixing software issues in the computers and tablets.

    Advice to Management

    Keep up the good work. I love this company and I feel welcomed. Just try not to get too numbers happy (battery sales, approval rating ext) but thats business.


  8. Great job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at American Automobile Association (AAA) full-time

    Pros

    Great place to work, benefit wise. The schedule is something you'll need to get used to, until you have enough time in to get a better time slot.

    Cons

    Evening hours until you have enough time in to switch to days. Every weekend kind of takes a toll on your personal life, but nothing major at all


  9. Member Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at American Automobile Association (AAA) full-time

    Pros

    Great learning experience if you want to become a travel agent. Always something different.

    Cons

    Too many job responsibilities for the pay.


  10. Helpful (1)

    Company overview

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Low risk organization, careful planners, stand behind their product.

    Cons

    Slow to adapt technology, maintains mid market salaries and benefits.

    Advice to Management

    Need to increase speed to market.


  11. Membership Accounting

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Membership in Tampa, FL
    Former Employee - Membership in Tampa, FL

    Pros

    Management had an open door policy and could speak to them if any issues occurred. Benefits were relatively cheap for a single person without children.

    Cons

    It felt like you were in a high school environment. Drama with colleagues and not a professional atmosphere. Unrealistic goals on expectations.



Showing 481 of 502 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.