American Automobile Association (AAA)

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American Automobile Association (AAA) Reviews

Updated August 20, 2014
Updated August 20, 2014
284 Reviews

3.1
284 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
79 Ratings

Review Highlights

Pros
  • They also offered 2 days Work From home, that was a great way for Work-life balance (in 13 reviews)

  • Good benefits, nice offices and good training opportunities for employees (in 22 reviews)


Cons
  • upper management treats call center employees like slaves working in a sweat shop (in 9 reviews)

  • Senior management had no idea about the working conditions in their department (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Salary Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Hard working honesty resilient integrity

    Cons

    against Hard working honesty resilient integrity

    Advice to ManagementAdvice

    Keep it up good management team

    Approves of CEO
  2.  

    I enjoyed being part of their IT team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contractor  in  Emeryville, CA
    Former Employee - Contractor in Emeryville, CA

    Pros

    Good balance between work and family life. Variety of work and good people to work with.

    Cons

    New open cube set up increased noise and made work area feel very cramped. Some groups are not suited for the new layout

    Advice to ManagementAdvice

    Keep going with the cost reductions and make people more accountable for their commitments. Relook at HCL as the outsource partner

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    A great place to settle down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Representative  in  Bloomington, IL
    Current Employee - Member Representative in Bloomington, IL

    Pros

    Great corporate structure
    Amazing benefits
    Take very good care of employees
    Room to move and rise in ranking

    Cons

    Internship is filled with cold calls
    Strict work hours

    Advice to ManagementAdvice

    More accountability on middle managers

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Top heavy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Service Agent
    Current Employee - Sales and Service Agent

    Pros

    I enjoy the people I work with in the office
    Paid time off
    Good benefits

    Cons

    Your base salary is non-negotiable
    Upper management has no first hand experience in the insurance world, so when it comes to managing us, their clueless.
    Unreachable goals
    High turn over

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Decent place to work - It's a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Representative  in  Fargo, ND
    Current Employee - Member Representative in Fargo, ND

    Pros

    Have made some friends and learned a few things about the travel industry.

    Cons

    Compensation could be better and training is a little excessive.

    Advice to ManagementAdvice

    Tone down the training and reward employees for achievements more often.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Overall a decent employer

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexible schedule decent pay for the job

    Cons

    Revolving door always hiring new people

  8.  

    Insurance sales agent AAA east central

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Sales Agent  in  Pittsburgh, PA
    Current Employee - Insurance Sales Agent in Pittsburgh, PA

    Pros

    EASY JOB. low stress and secure for a sales position. besides working Saturdays and late night you know when you are getting out of work

    Cons

    horrible systems. no agent support because each footprint is divided and unorganized. Company should pay better for the head ache that is involved just in trying to sell a policy

    Advice to ManagementAdvice

    combine into something managable

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Historically a great company and household name, changing for the worst rapidly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Service Agent  in  Dearborn, MI
    Former Employee - Sales and Service Agent in Dearborn, MI

    Pros

    Solid company to work for has some form of job security and provides a good pension along with good benefits offered.

    Cons

    Management team a bit inept and lacks full leadership. Quite often you find yourself being micro-managed for the simplest of task. Income leaves a lot to be desired and little if any chance for career advancement.

    Advice to ManagementAdvice

    Management should lighten up when it comes to overseeing basic task, which drains the morale of the employee.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    anonymous call employee (Florham Park, NJ)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MEMBER SERVICES Counselor  in  Florham Park, NJ
    Current Employee - MEMBER SERVICES Counselor in Florham Park, NJ

    Pros

    Benefits and most staff are great, A lot of teamwork throughout the call center. Manager has an open door policy and he is easy to approach with an issue. Incentives have been incorporated for performance and is a welcomed positive event. A good place to work. management tries to schedule with flexibility to give staff at least 1weekend day of, Human resources easy to talk to personally and professional on issues. A lot of trust with Debbie Williams

    Cons

    Our assistant manager needs work in her delivery. Very knowledgeable, but presentation and patience need improvement. Supervisors not consistent on policy . The dress code may be casual , but still over the top. Weekends, holidays and evenings still requires casual business dress, courtesy SNE. Pay could be better for our area, It is not a living wage, absolutely no opportunities to grow. Marketing our products is just about nonexistent.They lean on the AAA brand as the selling point, not a tech savvy company. Still stuck in the 80's with direct mailings. Wake up.

    Advice to ManagementAdvice

    Directors need to be more in contact with staff. It has gotten worse since our merger merger with SNE. The directors take refuge in another building up the street, Generals should be in the trenches with their troops. Communicate to folks. Can be very unclear in presenting objectives. Let them Know you care. Let members with new vehicles sign up with a new upgraded membership . The term he elitist has been used to describe the upper mgt staff.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    I am resposnible for determining and setting policies/procedures as related to employee relations, recruiting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employee Relations  in  Dearborn, MI
    Current Employee - Employee Relations in Dearborn, MI

    Pros

    The culture and work life balance is excellent

    Cons

    I do not have any cons to provide

    Recommends
    Positive Outlook

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