American Automobile Association (AAA)

  www.aaa.com
  www.aaa.com

American Automobile Association (AAA) Reviews

Updated October 16, 2014
Updated October 16, 2014
303 Reviews
3.0
303 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
86 Ratings

Review Highlights

Pros
  • They also offered 2 days Work From home, that was a great way for Work-life balance (in 14 reviews)

  • Solid company to work for has some form of job security and provides a good pension along with good benefits offered (in 24 reviews)


Cons
  • upper management treats call center employees like slaves working in a sweat shop (in 11 reviews)

  • Senior management had no idea about the working conditions in their department (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company, with great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Glendale, AZ
    Current Employee - Anonymous Employee in Glendale, AZ

    I have been working at American Automobile Association (AAA) full-time (more than 5 years)

    Pros

    The biggest pro is the people that CSAA attracts and retains. Cooperative, friendly and team oriented -- the company does a very intentional job of maintaining this over time. The benefits are excellent as are the policies for work hours and to teleworking.

    Cons

    Leadership always seems to be lacking or handled by committee. Things can move at an excruciatingly slow pace.

    Advice to ManagementAdvice

    Vision is great -- the company always has a great vision. The company appears to completely lack published strategies to reach those vision goals. Build and publish strategies, guidelines, and chains of accountability for their execution.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Ok

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Automobile Association (AAA)

    Pros

    Stable company nice people
    To work with

    Cons

    Time management, working at ers

  3.  

    AAA, A...OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Service Agent in Dearborn, MI
    Current Employee - Sales and Service Agent in Dearborn, MI

    I have been working at American Automobile Association (AAA) full-time (less than an year)

    Pros

    Overall great company
    Lots of Opportunity to grow

    Cons

    LOTS of training that still doesn't fully prepare you.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Micromanaged but decent money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clerk in Tampa, FL
    Current Employee - Clerk in Tampa, FL

    I have been working at American Automobile Association (AAA) full-time (more than 3 years)

    Pros

    Benefits
    Flexible with Time off
    Easy Job
    Company Events
    Co Workers

    Cons

    Micromanagement no matter what level employee you are

    Advice to ManagementAdvice

    Ease up some on employees. Trust them to do their job

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Pretty good

    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA)

    Pros

    Good leads if you can close them

    Cons

    Underwriting guidelines are strict but fair

  7.  

    Security Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Engineer in Detroit, MI
    Current Employee - Security Engineer in Detroit, MI

    I have been working at American Automobile Association (AAA) full-time (more than 5 years)

    Pros

    Great environment
    Small company
    You can learn a lot

    Cons

    depending on the position you are in, it may get too overwhelming
    salary is dependent on what you negotiate at start

    Advice to ManagementAdvice

    Setup an environment that allows people to work from home
    Improve compensation level

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    AAA travel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Counselor in Draper, UT
    Current Employee - Travel Counselor in Draper, UT

    I have been working at American Automobile Association (AAA) full-time (more than an year)

    Pros

    Training is really great and extensive

    Cons

    Hours are not flexible and no work/life balance

    Advice to ManagementAdvice

    Stay focused on promoting from within.

    Recommends
    Approves of CEO
  9.  

    Member services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Services Representative in Heathrow, FL
    Former Employee - Member Services Representative in Heathrow, FL

    I worked at American Automobile Association (AAA) full-time (more than 3 years)

    Pros

    Helping people and incentives for sales

    Cons

    Call center enviroment extremely hectic

    Advice to ManagementAdvice

    Sure more appreciation

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    My experience at AAA was phenomenal.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative in Dearborn, MI
    Former Employee - Member Service Representative in Dearborn, MI

    I worked at American Automobile Association (AAA) as an intern (less than an year)

    Pros

    This company has great employees. They are great team players and they also have excellent customer service skills. Company knowledge and great performance is a must while working there. In addition you must value yourself and others, be consistent, proactive, polite, and know how to work in a team and on your own. Compensation was great.

    Cons

    In every company there is room for improvement. My training went by really fast, I never had the ability to move up because it was my first summer job. I also think because if the economy at the time they had to let most of us go.

    Advice to ManagementAdvice

    Even though you may have a busy schedule, do not rush through training. I was compensated very well there and I also enjoyed my time here. It is one out of two jobs that I am mostly proud of.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Five-Star help desk service to AAA employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Servce Desk Coordinator I in Glendale, AZ
    Current Employee - IT Servce Desk Coordinator I in Glendale, AZ

    I have been working at American Automobile Association (AAA) full-time (less than an year)

    Pros

    All things are looking up so far.

    Cons

    No any cons so far.

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook

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