American Automobile Association (AAA)

www.aaa.com

American Automobile Association (AAA) Reviews

Updated January 21, 2015
Updated January 21, 2015
356 Reviews
3.0
356 Reviews
Rating Trends

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American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
110 Ratings

Review Highlights

Pros
  • They also offered 2 days Work From home, that was a great way for Work-life balance (in 14 reviews)

  • They do have good benefits and nice coworkers (in 25 reviews)


Cons
  • The upper management staff is completely unhelpful (in 13 reviews)

  • Lack of communication between leaders results in finger pointing and lies ending with agents taking the fall (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Compensation is great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Agent in Alhambra, CA
    Current Employee - Field Agent in Alhambra, CA

    I have been working at American Automobile Association (AAA) full-time (more than 3 years)

    Pros

    Pension, 401k, Overtime on commision, overall great company to work for

    Cons

    Strict monthly goals. Over time is a must to excel

    Recommends
    Positive Outlook
  2.  

    Overall a good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Agent
    Former Employee - Direct Sales Agent

    I worked at American Automobile Association (AAA)

    Pros

    Enjoyed most of the people I worked with, each day is different, good benefits

    Cons

    Lots of new people, older systems, not quick to make changes when needed

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Dispatching in fast pace environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dispatcher in Nashville, TN
    Former Employee - Dispatcher in Nashville, TN

    I worked at American Automobile Association (AAA) full-time (more than 3 years)

    Pros

    Enjoyed the fast pace and being able to multi-task

    Cons

    Didn't really approve of training of the slower employees

    Advice to ManagementAdvice

    Offer intermediate training for slower employees that doesn't hold everyone else back

    Recommends
    Positive Outlook
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  5.  

    Insurance Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales With Call Conversion and Cross Sales and Cold Calling in Saint Louis, MO
    Current Employee - Direct Sales With Call Conversion and Cross Sales and Cold Calling in Saint Louis, MO

    I have been working at American Automobile Association (AAA)

    Pros

    Unlimited potential, Good location with multiple positions.

    Cons

    Change sales plan on monthly basis.Revolving door. No mentoring or coaching..
    L8fe work balance is almost nonexistent.

    Advice to ManagementAdvice

    People want to make money and be treated like adults and fairly. Not your experiment for marketing. Women need to make same as men. We are single income families in many cases.

    Recommends
    Negative Outlook
  6.  

    A good first job

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Automobile Association (AAA)

    Pros

    The people were great to work with and had decent pay

    Cons

    A little tight on scheduling and vaction days

  7.  

    Excellent Team Work and Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Helpdesk Analyst in Charlotte, NC
    Former Employee - Helpdesk Analyst in Charlotte, NC

    I worked at American Automobile Association (AAA)

    Pros

    Great Pay, Schedule and benefits

    Cons

    Working on call for weekend rotation

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great People. Old Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA) full-time (more than 3 years)

    Pros

    Good work life balance, benefits, vacation, flexibility and a great member driven approach to customer service. Love most of the people I work with.

    Cons

    Poor compensation, out of date technology, slow processes and tough dealing with an old brand and association driven politics.

    Advice to ManagementAdvice

    Invest in training for managers and leaders. Get up to the times with technology and processes.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Claims Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative in Coppell, TX
    Former Employee - Claims Representative in Coppell, TX

    I worked at American Automobile Association (AAA) (less than an year)

    Pros

    Great work environment, and culture. If you have the right manager, your workday is primarily based on the system that you create to make your day go smoothly. Most of the manager's are open and available, "I'm here if you need me", instead of constantly looking over your shoulder. All but one. The company gives a lot of free-bee's from vendors and company engagements. It is pretty much, work at your pace, which if you do not want to get behind (in claims), better not be a slow pace, you handled a lot of different cases all at once and there is minimal time for leisure. The pay isn't bad at all, especially for someone new/out of college, looking for entry-level, or a single parent looking for stability, etc. I really think the compensation is what keeps you there. I liked the involvement of the upper management as far as making you feel apart of a team or organization and actually noticing and acknowledging the effort that you put forth.

    Cons

    Initially, coming from training, your told that you will be slowly introduced into the claims process, which turned out not to be the case. After training, it went from 12 cases at time to 30, to 60, to 70 cases within a month or so. Therefore, a lot of the cases were being worked by trial and error because you are not allotted sufficient time to work or build upon the minimal training that you received. Work-life balance, initially we were told no weekends, then it went from 1 weekend every 5-6 weeks, to 1 weekend every 4 weeks, which also mean added expenses to those with children having to find additional daycare.

    Advice to ManagementAdvice

    Less meetings, it really slows things down from the small amount of time that we have. Implement better training initially, find a consistent training program. Some, go to California to train for weeks, others stay in Texas and train for one week in a very vague learning process. There is so much miscommunication on some of the formalities and processes, I suggest overall consistency throughout the management team. Something needs to be done to get that one manager on the same page with everyone else; he has good intentions but can really put a damper on morale.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Direct Sales Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Agent in Saint Louis, MO
    Former Employee - Direct Sales Agent in Saint Louis, MO

    I worked at American Automobile Association (AAA) full-time (more than 3 years)

    Pros

    Fun work enviroment
    decent pay
    Flexibility in schedule
    great opportunities to move around the company

    Cons

    They will hire just about anyone for management if they keep applying
    Employee moral is not a concern to management
    Disconnect between work force and between the levels of management

    Advice to ManagementAdvice

    Stop promoting from within when the individuals are not competent to manage.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Was great to work for. But now changing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Road Side Tech in Kennesaw, GA
    Current Employee - Road Side Tech in Kennesaw, GA

    I have been working at American Automobile Association (AAA) full-time

    Pros

    Job itself is easy. Do your job you are left alone most of the time. Set shifts and over time if you want it.

    Cons

    The company seems to be going to all about the numbers. How many battery's you sell how man calls you run. The take the members word over yours every time so if a member said you messed up something no matter what it is they are going to tale the members side.

    Advice to ManagementAdvice

    Go back to true member satisfaction. Nit making drivers run as fast as they can and not help the member 100%.

    Recommends
    Neutral Outlook
    No opinion of CEO

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