American Automobile Association (AAA)

  www.aaa.com
  www.aaa.com
Work in HR? Unlock Free Profile

American Automobile Association (AAA) Reviews

Updated September 15, 2014
Updated September 15, 2014
297 Reviews
3.0
297 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
84 Ratings

Review Highlights

Pros
  • They also offered 2 days Work From home, that was a great way for Work-life balance (in 13 reviews)

  • Good benefits, nice offices and good training opportunities for employees (in 22 reviews)


Cons
  • upper management treats call center employees like slaves working in a sweat shop (in 9 reviews)

  • Senior management had no idea about the working conditions in their department (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Security Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Engineer  in  Detroit, MI
    Current Employee - Security Engineer in Detroit, MI

    I have been working at American Automobile Association (AAA) full-time for more than 5 years

    Pros

    Great environment
    Small company
    You can learn a lot

    Cons

    depending on the position you are in, it may get too overwhelming
    salary is dependent on what you negotiate at start

    Advice to ManagementAdvice

    Setup an environment that allows people to work from home
    Improve compensation level

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    AAA travel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Counselor  in  Draper, UT
    Current Employee - Travel Counselor in Draper, UT

    I have been working at American Automobile Association (AAA) full-time for more than a year

    Pros

    Training is really great and extensive

    Cons

    Hours are not flexible and no work/life balance

    Advice to ManagementAdvice

    Stay focused on promoting from within.

    Recommends
    Approves of CEO
  3.  

    Member services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Services Representative  in  Heathrow, FL
    Former Employee - Member Services Representative in Heathrow, FL

    I worked at American Automobile Association (AAA) full-time for more than 3 years

    Pros

    Helping people and incentives for sales

    Cons

    Call center enviroment extremely hectic

    Advice to ManagementAdvice

    Sure more appreciation

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    My experience at AAA was phenomenal.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative  in  Dearborn, MI
    Former Employee - Member Service Representative in Dearborn, MI

    I worked at American Automobile Association (AAA) as an intern for less than a year

    Pros

    This company has great employees. They are great team players and they also have excellent customer service skills. Company knowledge and great performance is a must while working there. In addition you must value yourself and others, be consistent, proactive, polite, and know how to work in a team and on your own. Compensation was great.

    Cons

    In every company there is room for improvement. My training went by really fast, I never had the ability to move up because it was my first summer job. I also think because if the economy at the time they had to let most of us go.

    Advice to ManagementAdvice

    Even though you may have a busy schedule, do not rush through training. I was compensated very well there and I also enjoyed my time here. It is one out of two jobs that I am mostly proud of.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Five-Star help desk service to AAA employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Servce Desk Coordinator I  in  Glendale, AZ
    Current Employee - IT Servce Desk Coordinator I in Glendale, AZ

    I have been working at American Automobile Association (AAA) full-time for less than a year

    Pros

    All things are looking up so far.

    Cons

    No any cons so far.

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
  7.  

    If your good with people and just looking for some extra cash with great benefits this job is for you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fleet  in  Virginia Beach, VA
    Current Employee - Fleet in Virginia Beach, VA

    I have been working at American Automobile Association (AAA) full-time for more than a year

    Pros

    Your out riding around all day helping people. Great benefits, pension plan.

    Cons

    Low pay for the danger of the job.

    Advice to ManagementAdvice

    It would be nice to get more than a pair of movie tickets as a bonus.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Consistently getting worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dispatcher  in  Portland, ME
    Former Employee - Dispatcher in Portland, ME

    I worked at American Automobile Association (AAA) full-time for more than 5 years

    Pros

    Flexible work hours. Easy job. Pay isn't terrible. Some of the co-workers are really cool. It's a hard job to be fired from (pro and con).

    Cons

    Brown nosing is awarded. Hard work is not. Constant micromanagement. Payroll mistakes common. Yearly raises rarely exceed 2%. It's hard to get fired. Losing service contractors left and right because they don't pay enough. Management and supervisors rarely take the side of their subordinates when there is a conflict.

    Advice to ManagementAdvice

    Stop micromanaging and pay contractors more money so they will work for you!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Its ok

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant  in  Dearborn, MI
    Former Employee - Administrative Assistant in Dearborn, MI

    I worked at American Automobile Association (AAA) full-time for more than a year

    Pros

    Decent hours and benefits.
    Flex time, IF your boss allows it......

    Cons

    Mico managers. Executive leadership does not want to hear the truth of things...antiquated business practices. They want and expect to grow but refuse to do proper 21st century marketing. Still counting on word of mouth and brand recognition.

    Advice to ManagementAdvice

    Get your head out of the sand. Treat team right....LISTEN to the TRUTH! change your marketing....wait, wrong words.......DEVELOP a MARKETING plan in line with 21st century....

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Great company, bad management

    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA)

    Pros

    good health plans with good incentives

    Cons

    Not much room to grow

    Advice to ManagementAdvice

    Listen to your employee's need

  11.  

    Just OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Heathrow, FL
    Current Employee - Manager in Heathrow, FL

    I have been working at American Automobile Association (AAA) full-time for more than 10 years

    Pros

    Ok pay and benefits. For the most part, a very ethical company to work for.

    Cons

    Company is very understaffed and this is only getting worse as AAA no longer really needs a national office. Very limited growth potential, no career pathing whatsoever. Nothing gets done because the governance process takes months to get anything approved.

    Advice to ManagementAdvice

    Invest in your employess to get them trained for the future, not the past. Find a way to make decisions quicker and get things implemented in less than a decade.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Worked for American Automobile Association (AAA)? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.