American Automobile Association (AAA)

www.aaa.com

American Automobile Association (AAA) Reviews

Updated January 27, 2015
Updated January 27, 2015
359 Reviews
3.0
359 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
111 Ratings

Review Highlights

Pros
  • They also offered 2 days Work From home, that was a great way for Work-life balance (in 14 reviews)

  • They do have good benefits and nice coworkers (in 25 reviews)


Cons
  • The upper management staff is completely unhelpful (in 13 reviews)

  • Lack of communication between leaders results in finger pointing and lies ending with agents taking the fall (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fast paced.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA in Oklahoma City, OK
    Current Employee - CSA in Oklahoma City, OK

    I have been working at American Automobile Association (AAA) full-time (more than 3 years)

    Pros

    People are very friendly and good but stressful atmosphere.

    Cons

    Corporate has a disconnect with off site contact centers.

    Advice to ManagementAdvice

    Communication regarding their spontaneous ideas.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Compensation is great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Agent in Alhambra, CA
    Current Employee - Field Agent in Alhambra, CA

    I have been working at American Automobile Association (AAA) full-time (more than 3 years)

    Pros

    Pension, 401k, Overtime on commision, overall great company to work for

    Cons

    Strict monthly goals. Over time is a must to excel

    Recommends
    Positive Outlook
  3.  

    Overall a good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Agent
    Former Employee - Direct Sales Agent

    I worked at American Automobile Association (AAA)

    Pros

    Enjoyed most of the people I worked with, each day is different, good benefits

    Cons

    Lots of new people, older systems, not quick to make changes when needed

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Dispatching in fast pace environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dispatcher in Nashville, TN
    Former Employee - Dispatcher in Nashville, TN

    I worked at American Automobile Association (AAA) full-time (more than 3 years)

    Pros

    Enjoyed the fast pace and being able to multi-task

    Cons

    Didn't really approve of training of the slower employees

    Advice to ManagementAdvice

    Offer intermediate training for slower employees that doesn't hold everyone else back

    Recommends
    Positive Outlook
  6.  

    Excellent Team Work and Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Helpdesk Analyst in Charlotte, NC
    Former Employee - Helpdesk Analyst in Charlotte, NC

    I worked at American Automobile Association (AAA)

    Pros

    Great Pay, Schedule and benefits

    Cons

    Working on call for weekend rotation

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Ok place to work...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Services in South Houston, TX
    Current Employee - Member Services in South Houston, TX

    I have been working at American Automobile Association (AAA) full-time (more than a year)

    Pros

    Decent insurance, pension, reasonable goals and overall easy place to work.

    Cons

    Lack of structure!!! Cheap company. Lack of advanced technology. Managers overloaded with conference calls & managing more than one branch that employees are poorly managed. Managers have no backbone. As a result, some employees are habitually late, slipping out of the office for personal errands when management is absent thereby leaving other employees to pick up the slack. Employees are poorly dressed for work and dress code is not enforced.

    Advice to ManagementAdvice

    Please stand up to your upper management regarding the decline of employee moral due the a above mentioned Cons. Please stop OPENLY socializing with certain employees outside of work. This gives the appearence of favortism. Please do surprise visits when not expected in the office so that you can see who is abusing the system.Please be more consistant in awarding alternate weekends off. Employees have lives outside of work. Very unfair to ask employees to work 6 days a week without overtime. It is not fair to force employees to take a half day during the week in order to avoid paying overtime for the half day on Saturday. A half day at still requires the same energy preparing for work as well as postponing personal businessdue to lack of full day off. So it would behoove management to at least be more be more consistant in awarding alternate weekends off.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Insurance Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales With Call Conversion and Cross Sales and Cold Calling in Saint Louis, MO
    Current Employee - Direct Sales With Call Conversion and Cross Sales and Cold Calling in Saint Louis, MO

    I have been working at American Automobile Association (AAA)

    Pros

    Unlimited potential, Good location with multiple positions.

    Cons

    Change sales plan on monthly basis.Revolving door. No mentoring or coaching..
    L8fe work balance is almost nonexistent.

    Advice to ManagementAdvice

    People want to make money and be treated like adults and fairly. Not your experiment for marketing. Women need to make same as men. We are single income families in many cases.

    Recommends
    Negative Outlook
  9.  

    A good first job

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Automobile Association (AAA)

    Pros

    The people were great to work with and had decent pay

    Cons

    A little tight on scheduling and vaction days

  10.  

    Great People. Old Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA) full-time (more than 3 years)

    Pros

    Good work life balance, benefits, vacation, flexibility and a great member driven approach to customer service. Love most of the people I work with.

    Cons

    Poor compensation, out of date technology, slow processes and tough dealing with an old brand and association driven politics.

    Advice to ManagementAdvice

    Invest in training for managers and leaders. Get up to the times with technology and processes.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Direct Sales Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Agent in Saint Louis, MO
    Former Employee - Direct Sales Agent in Saint Louis, MO

    I worked at American Automobile Association (AAA) full-time (more than 3 years)

    Pros

    Fun work enviroment
    decent pay
    Flexibility in schedule
    great opportunities to move around the company

    Cons

    They will hire just about anyone for management if they keep applying
    Employee moral is not a concern to management
    Disconnect between work force and between the levels of management

    Advice to ManagementAdvice

    Stop promoting from within when the individuals are not competent to manage.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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