American Automobile Association (AAA)

  www.aaa.com
  www.aaa.com

American Automobile Association (AAA) Reviews

Updated December 18, 2014
Updated December 18, 2014
336 Reviews
3.0
336 Reviews
Rating Trends

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Approve of CEO
American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
103 Ratings

Review Highlights

Pros
  • They also offered 2 days Work From home, that was a great way for Work-life balance (in 14 reviews)

  • They do have good benefits and nice coworkers (in 25 reviews)


Cons
  • The upper management staff is completely unhelpful (in 13 reviews)

  • Lack of communication between leaders results in finger pointing and lies ending with agents taking the fall (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Car Broker in Phoenix, AZ
    Current Employee - Car Broker in Phoenix, AZ

    I have been working at American Automobile Association (AAA)

    Pros

    No micro management, promotes individual style

    Cons

    Paid holidays would be nice

    Advice to ManagementAdvice

    Keep doing what you are doing, great management

    Recommends
    Positive Outlook
  2.  

    Very good company to work for if you want to be in insurance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Service Specialist in Las Vegas, NV
    Current Employee - Claims Service Specialist in Las Vegas, NV

    I have been working at American Automobile Association (AAA) full-time (more than an year)

    Pros

    They offer lots of support.
    The training program is very comprehensive.
    They focus on employee development/advancement.
    They value their employees.

    Cons

    Workload can be slightly overwhelming during very busy times of year.
    Can be difficult to get approved to take your PTO days, unless you are able to request well in advance.

    Recommends
    Positive Outlook
  3.  

    Call Center - We're helping motorists 24/7!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center in New York, NY
    Current Employee - Call Center in New York, NY

    I have been working at American Automobile Association (AAA) full-time (more than an year)

    Pros

    I've been here for two years now. Started P/T - now I'm full time for benefits. Great training class! I've helped a lot of people across the USA - mastered searches on Google maps, auto care, lodging, membership benefits. There is a 401K matching program, dental / medical, and now a retirement pension! Co-workers are friendly, but there is never time to mingle. Most of the Supervisors are great! We get two 15 min. breaks and a 30 min lunch.

    Cons

    I sit with my head attached to a phone for 7.5 hours. I've gained 45lbs in my first 6 mos. The calls come non-stop with a loud beep in between. Certain supervisors yell @ counselors across the room. Calls can be stressful when drivers are in danger. Sometimes its hard to sleep at night.

    Advice to ManagementAdvice

    Set us up (in the future) so we can assist members with roadside calls from home. I need to get out of that chair.
    Allow a casual dress day.
    -or at least sneakers under our desk (no one sees our feet).

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    I loved working for AAA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Sales Agent in Indianapolis, IN
    Former Employee - Insurance Sales Agent in Indianapolis, IN

    I worked at American Automobile Association (AAA) full-time (less than an year)

    Pros

    The work life was nice. Everyone was very kind and patient with me. The leadership was perfect for the position.

    Cons

    Unfortunately I think they could work on their training tactics a little more.

    Advice to ManagementAdvice

    please focus on better training for new employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    An ok job i guess

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA)

    Pros

    easy money overtime available o

    Cons

    angry customers working every weekend

    Advice to ManagementAdvice

    n/a

  7.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at American Automobile Association (AAA) full-time (more than 8 years)

    Pros

    There is lots of room for growth of you play your cards right. I started at 13 an hour at the bottom and now at over 50k in just a few years. Great people if your a people person...

    Cons

    Lots of work! Dealing with members can be difficult but that's anywhere you go. I think of it as job security. There can be a lot of gossip if you allow yourself to get involved with it. Almost like high school... once your on their bad side you may as well start looking for another job...

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Stable job but very demanding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fresno, CA
    Current Employee - Customer Service Representative in Fresno, CA

    I have been working at American Automobile Association (AAA)

    Pros

    Great Starting pay ,Great Benefits, Great Co Workers. Management tries to make the working environment fun around the holidays.

    Cons

    The work and life balance is Non Existent.. You can be sick with a very nasty illness that is communicable and you still have to come to work. They dont care if the whole office is sick. The Occurrence system is horrible its more of a 3 strikes youre out type deal. Oh did you say Drs note? Lol they laugh at those. Besides that there is some favoritism which is normal in any place of work Im sure.

    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Call Center Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Customer Service (Call Center) in Dearborn, MI
    Current Employee - Insurance Customer Service (Call Center) in Dearborn, MI

    I have been working at American Automobile Association (AAA) part-time (less than an year)

    Pros

    -AAA has solid benefits- provided you are eligible for them.

    -The company is not for profit, which means that you don't have to sell to customers and that the company goal is not more profit, but successfully helping customers.

    Cons

    - You are constantly micromanaged/recorded. Everything, from call time, "after call work" and even bathroom breaks is strictly recorded and criticised.

    - The grading scale for CSR evaluation is somewhat unfair. One mistake in certain categories can result in 20 percent or more being deducted from your score. This, added to the performance goal of 92 percent, perceivably reduces your margin of error to zero.

    - During spans of weeks to months, your phone will go off constantly, increasing your workload and decreasing your call quality. This is the worst part of the job- being overwhelmed with work constantly.

    Advice to ManagementAdvice

    - Give us a chance to succeed by overhauling point scales for evaluation and being lenient when needed.

    - Go to bat for us in regards to pay. We in the call center are essentially being underpaid due to our responsibilities in the insurance industry.

    Find a way not to strangle us by micromanaging our whereabouts during every second of the day.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    great call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ERS Consultant in Lake Mary, FL
    Current Employee - ERS Consultant in Lake Mary, FL

    I have been working at American Automobile Association (AAA)

    Pros

    lots and lots of ot available

    Cons

    just needs to be more team oriented

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Very positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Counselor
    Former Employee - Travel Counselor

    I worked at American Automobile Association (AAA)

    Pros

    Management in Charlotte office is excelellent

    Cons

    I did not like working on Saturday, but understood it is part of the job.

    Recommends
    Positive Outlook
    Approves of CEO

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