American Automobile Association (AAA)
2.8 of 5 267 reviews
www.aaa.com Heathrow, FL 500 to 999 Employees

American Automobile Association (AAA) Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

2.8 267 reviews

                             

60% Approve of the CEO

American Automobile Association (AAA) President and CEO Robert L. Darbelnet

Robert L. Darbelnet

(73 ratings)

44% of employees recommend this company to a friend
267 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Good benefits, nice offices and good training opportunities for employees"
    in 22 reviews
  • "They also offered 2 days Work From home, that was a great way for Work-life balance"
    in 10 reviews
Cons:
  • "upper management treats call center employees like slaves working in a sweat shop"
    in 9 reviews
  • "Senior management had no idea about the working conditions in their department"
    in 8 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    AAA

    Life & Annuity Specialist (Current Employee)
    Saint Louis, MO

    ProsPleasant workforce and office, entrepreneural opportunity

    ConsKronos and lack of training

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    • Career Opportunities
           

     

    Established brand but lacks the necessary corporate culture

    Marketing (Current Employee)
    Norfolk, VA

    ProsOpportunity to work in a variety of business lines, including travel, insurance, automotive, discounts, and roadside. Well established brand that obtains recognition easily.

    ConsLacks corporate culture. Employees can get away with murder and still maintain their position within the company. They continuously hire from within, which would seem like a pro, except they just keep recycling poor employees.

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    • Culture & Values
           
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    • Comp & Benefits
           
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    Insurance Sales Agent

    Insurance Sales Agent (Current Employee)
    Allentown, PA

    ProsGreat working environment. There is very little micromanagement, and you can work at your own pace. But, with any sale job, the harder you work the more business you will write.

    ConsBusiness can be slow at time where there can be days with no foot traffic meaning less opportunities to write new business. Pay and commission plan isn't as competitive with other insurance companies. Business operations are behind on modern technology, a lot of things are still done with a pen and paper.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Treat employees very well. Job itself less than stimulating

    Anonymous Employee (Former Employee)

    ProsGood work life balance and great snacks

    Consvery corporate and the work is fairly mind numbing

    Yes, I would recommend this company to a friend

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    Nice place to work.

    Anonymous Employee (Current Employee)

    ProsGood work life balance, benefits on par with other companies of similar size.

    ConsSeasoned company with seasoned culture which can be resistant to change.

    Advice to Senior ManagementAllow younger generation of employees have more say in the future of company. Be willing to give seat at table to people with different views and embrace change.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Large, established organization with a well known brand

    Anonymous Employee (Former Employee)

    ProsOpportunity to work in many diverse business disciplines and develop collaboration and persuasion skills. Culture is mostly family friendly. Standard benefits and decent compensation.

    ConsDecentralized management structure limits individual decision making ability. Innovation is difficult with slow approval structure for major projects. Highly political culture.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    • No Opinion of CEO

     

    Love helping the members get their problem resolved.

    Emergency Roadside Technician (Current Employee)
    Tidewater, VA

    ProsThe gratitude of a happy member after I help them out. The hours are flexible.

    ConsManagement and the lack of bonuses.

    Advice to Senior ManagementActually listen to the people out there dealing with the members and be pro active in making changes that make the employees able to perform their jobs efficiently.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    A difficult Place to work!

    Customer Service Representative (Current Employee)
    Dearborn, MI

    ProsGreat company! Really trying to make it into the 21st century.

    ConsThe management in the claims department is AWFUL!! They are negative,rude, crude and down right nasty. Supervisors and managemant have improper intimate relationships with each other.

    Advice to Senior ManagementYou need to clean house in the claims department with the supervisors and upper management.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Very rewarding and fulfilling

    Emergency Roadside Technician (Current Employee)
    Lexington-Fayette, KY

    ProsGreat benefits, Great management and crew to work with and around. Plenty of flexibility.

    ConsHarsh working conditions, expected to work long continuous hours in extreme cold and/or heat.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great Company

    Summer Temp-Member Representative (Current Employee)

    ProsGreat hours, and great pay, opportunities to move up in the company. Treated fairly every day.

    ConsI haven't found any cons at this time.

    Advice to Senior ManagementN/A

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Glassdoor is your free inside look at American Automobile Association (AAA) reviews and ratings — including employee satisfaction and approval rating for American Automobile Association (AAA) CEO Robert L. Darbelnet. All 267 reviews posted anonymously by American Automobile Association (AAA) employees.