American Automobile Association (AAA) Reviews

Updated July 28, 2015
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3.0
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Recommend to a friend
Approve of CEO
American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
138 Ratings

Pros
  • Good work life balance and great snacks (in 14 reviews)

  • They do have good benefits and nice coworkers (in 25 reviews)

Cons
  • No support from upper management (in 13 reviews)

  • Lack of communication between leaders results in finger pointing and lies ending with agents taking the fall (in 5 reviews)

More Pros and Cons

458 Employee Reviews

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  1. Good place of employment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA) full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    good pay, nice benefits, nice structure

    Cons

    no support from upper management


  2. Helpful (1)

    Membership Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Memphis, TN
    Current Employee - Anonymous Employee in Memphis, TN

    I have been working at American Automobile Association (AAA) full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great pay if you work hard. Tripled my take home in 3 years. Great base until you get on your feet then commission only but very high end scale.

    Cons

    Long hours to really make it.

    Advice to Management

    LISTEN, LISTEN, LISTEN to the people in the field. STOP making decisions when you have not done the job.


  3. Insurance Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good company caring about their employee

    Cons

    Location is in Walbut creek, it is more convenient to select nearest location to live


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Business analyst

    Former Employee - Anonymous Employee in Walnut Creek, CA
    Former Employee - Anonymous Employee in Walnut Creek, CA

    I worked at American Automobile Association (AAA)

    Pros

    Good work life balance. Benefits. Perks and cafeteria. Lots of growth opportunities

    Cons

    Not organized. Very outdated with technology.


  6. Nice place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Automobile Association (AAA)

    Pros

    I went to work for AAA in Dearborn, its nice and friendly and the pay is okay

    Cons

    none that I could think of


  7. Great organization but lots of reorganzation and layoffs taking place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Automobile Association (AAA) full-time

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Beautiful office and great staff. Almost everyone that I encountered was extremely friendly and helpful. They also had free catered lunches once a week and a kitchen area full of free snacks (juice, chips, pretzels, cheese, fruit, etc.). It was overall, a great work environment.

    Cons

    After the new CEO came in, a lot of new changes were implemented. There were a lot of budget cuts and massive layoffs causing a lot of uncertainty for many.

    Advice to Management

    There has been too much change, too soon. A lot of great people were laid off, unfortunately.


  8. Admin Assistant

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA) full-time

    Pros

    Great overtime opportunities and benefits

    Cons

    Great place to work, more opportunites for growth..


  9. Call counselor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA)

    Pros

    Work culture and extra hours

    Cons

    No room for opportunity within the company as a college grad.


  10. Insurance Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Agent
    Former Employee - Insurance Sales Agent

    I worked at American Automobile Association (AAA)

    Pros

    Location is good if you don't mind spending hour commute on So Cal freeways.

    Cons

    Hours work you 6 days a week


  11. Helpful (2)

    Business Systems Analyst

    Former Employee - Anonymous Employee in Lake Mary, FL
    Former Employee - Anonymous Employee in Lake Mary, FL

    I worked at American Automobile Association (AAA)

    Pros

    Great work environment. Good product.

    Cons

    Typical corporate red-tape. Needs to be corrected.

    Advice to Management

    Stay in touch with what is actually going on.



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