American Automobile Association (AAA)

  www.aaa.com
  www.aaa.com

American Automobile Association (AAA) Reviews

Updated November 26, 2014
Updated November 26, 2014
323 Reviews
3.0
323 Reviews
Rating Trends

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American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
97 Ratings

Review Highlights

Pros
  • They also offered 2 days Work From home, that was a great way for Work-life balance (in 14 reviews)

  • They do have good benefits and nice coworkers (in 25 reviews)


Cons
  • The upper management staff is completely unhelpful (in 13 reviews)

  • Lack of communication between leaders results in finger pointing and lies ending with agents taking the fall (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    An ok job i guess

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA)

    Pros

    easy money overtime available o

    Cons

    angry customers working every weekend

    Advice to ManagementAdvice

    n/a

  2.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at American Automobile Association (AAA) full-time (more than 8 years)

    Pros

    There is lots of room for growth of you play your cards right. I started at 13 an hour at the bottom and now at over 50k in just a few years. Great people if your a people person...

    Cons

    Lots of work! Dealing with members can be difficult but that's anywhere you go. I think of it as job security. There can be a lot of gossip if you allow yourself to get involved with it. Almost like high school... once your on their bad side you may as well start looking for another job...

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    AAAEC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Specialist
    Current Employee - Branch Specialist

    I have been working at American Automobile Association (AAA) part-time

    Pros

    I love my job. The company is great and there are always ways to exceed your own goals. I hope to be there for life and I can't see any problems.

    Cons

    I do not see any cons.

    Advice to ManagementAdvice

    Management needs to take pressure off of their new associates. This high pressure causes potential employees to buckle and quit

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Travel consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at American Automobile Association (AAA)

    Pros

    Great work environment and benefits

    Cons

    The pay was below average

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Quality work environment, very professional and committed to serving members

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Emeryville, CA
    Current Employee - Business Analyst in Emeryville, CA

    I have been working at American Automobile Association (AAA) full-time (more than 5 years)

    Pros

    Great place to work, employees are dedicated to serving the needs of its members

    Cons

    Behind in technology, need to update their systems and invest in training

    Advice to ManagementAdvice

    Need to improve the systems to make it easier to serve members' needs

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Working with AAA you feel like part of a family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Service Agent in Susanville, CA
    Former Employee - Sales and Service Agent in Susanville, CA

    I worked at American Automobile Association (AAA) part-time (more than an year)

    Pros

    The company provides ongoing training and cares about its employees. AAA helps you grow so that you can promote. The management is flexible with its employees and supports the personal/familial needs of its employees. Everyone works as a "team" within the office.

    Cons

    Quick turn-around in management. Within the two years of employment, there was three changes in management.

    Recommends
  8. 2 people found this helpful  

    It was OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA)

    Pros

    Great Co Workers
    the training was good, the travel discounts are nice when you can take a vacation

    Cons

    less and less people use travel agents a year
    management raised travel goals for the office, which were near impossible to reach, then the entire department was put on final warning for not meeting goals
    management has not worked in travel made it very difficult for them to supervise and help the travel department

  9. 1 person found this helpful  

    Great training and management. Sometimes almost impossible expectations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative in Battle Creek, MI
    Current Employee - Member Service Representative in Battle Creek, MI

    I have been working at American Automobile Association (AAA) full-time (more than an year)

    Pros

    Great training, management and compensation.

    Cons

    High expectations. No leeway when it comes to demographics.

    Advice to ManagementAdvice

    Possibly help the people that work in a smaller town and modify their quota.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Emergency services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Emergency Services in Lexington-Fayette, KY
    Current Employee - Emergency Services in Lexington-Fayette, KY

    I have been working at American Automobile Association (AAA) full-time (more than 3 years)

    Pros

    Helping people, good support system, bonuses each month,overall a good place to work if you enjoy being outside no matter what the weather

    Cons

    Every little room for advancement,

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Policy Service Specialist II in Irving, TX
    Current Employee - Policy Service Specialist II in Irving, TX

    I have been working at American Automobile Association (AAA) full-time

    Pros

    Pay for performance on individual basis

    Cons

    Conservative company limits our service quality

    Advice to ManagementAdvice

    Be open to new ideas from employees

    Recommends
    Positive Outlook
    No opinion of CEO

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