American Automobile Association (AAA)

  www.aaa.com
  www.aaa.com

American Automobile Association (AAA) Reviews

Updated October 30, 2014
Updated October 30, 2014
308 Reviews
3.0
308 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
88 Ratings

Review Highlights

Pros
  • They also offered 2 days Work From home, that was a great way for Work-life balance (in 14 reviews)

  • Solid company to work for has some form of job security and provides a good pension along with good benefits offered (in 24 reviews)


Cons
  • The upper management staff is completely unhelpful (in 13 reviews)

  • Lack of communication between leaders results in finger pointing and lies ending with agents taking the fall (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good company with strong morals and ethics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coordinator in Heathrow, FL
    Current Employee - Coordinator in Heathrow, FL

    I have been working at American Automobile Association (AAA) full-time (more than an year)

    Pros

    Company has good, standard benefits. The working environment is positive and there is an open door policy. Room for advancement and growth.

    Cons

    There are not enough progressive benefits to keep younger professionals engaged and as a result some approaches may be viewed as "old school." Overall though there aren't may "cons" to speak of.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Policy Service Specialist II in Irving, TX
    Current Employee - Policy Service Specialist II in Irving, TX

    I have been working at American Automobile Association (AAA) full-time

    Pros

    Pay for performance on individual basis

    Cons

    Conservative company limits our service quality

    Advice to ManagementAdvice

    Be open to new ideas from employees

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Great company, with great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Glendale, AZ
    Current Employee - Anonymous Employee in Glendale, AZ

    I have been working at American Automobile Association (AAA) full-time (more than 5 years)

    Pros

    The biggest pro is the people that CSAA attracts and retains. Cooperative, friendly and team oriented -- the company does a very intentional job of maintaining this over time. The benefits are excellent as are the policies for work hours and to teleworking.

    Cons

    Leadership always seems to be lacking or handled by committee. Things can move at an excruciatingly slow pace.

    Advice to ManagementAdvice

    Vision is great -- the company always has a great vision. The company appears to completely lack published strategies to reach those vision goals. Build and publish strategies, guidelines, and chains of accountability for their execution.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Ok

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Automobile Association (AAA)

    Pros

    Stable company nice people
    To work with

    Cons

    Time management, working at ers

  6.  

    AAA, A...OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Service Agent in Dearborn, MI
    Current Employee - Sales and Service Agent in Dearborn, MI

    I have been working at American Automobile Association (AAA) full-time (less than an year)

    Pros

    Overall great company
    Lots of Opportunity to grow

    Cons

    LOTS of training that still doesn't fully prepare you.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Bad Choice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Automobile Association (AAA)

    Pros

    Health Benefits and two days off each week.

    Cons

    Incompetent management.
    Favoritism
    You were always told what you did wrong but seldom praised.
    Low pay for the information you needed to know.

    Advice to ManagementAdvice

    Provide employees with more positive feedback and treat them as adults.

  8.  

    Behind the times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dearborn, MI
    Current Employee - Anonymous Employee in Dearborn, MI

    I have been working at American Automobile Association (AAA) full-time

    Pros

    The supportive staff throughout the company are incredibly helpful. The CEO seems to be better in tune with the needs/wants of the employees than most management.

    Cons

    The systems are old and outdated (just upgraded to Windows 7 and Microsoft 2010). The phone system is old (cannot forward messages to email or listen to them via email). The upper management staff is completely unhelpful. The salaries paid to the support staff are extremely low, especially for the amount of work support staff takes on. The AOB building in Dearborn is itself ancient, with elevators that break down regularly and no easy access to an alternative method of going upstairs (I feel badly for those in wheelchairs/scooters or with foot/leg issues). This company is a classic example of the right hand not knowing what the left hand is doing. Interdepartmental communications are convoluted and sparse. And, there are those in upper management who do not respect their employees nor their employees' right to a life outside of work. And, the lack of refrigerators for employees to bring in their own lunches from home is atrocious. Yes, there are a lot of employees. But, if there were one refrigerator per department (actually placed in that department), it would be incredibly helpful. Especially to those who are underpaid and can't afford the minimum $8 per day that it takes to eat in the cafeteria.

    Advice to ManagementAdvice

    Upgrade everything. The company cannot expect to stay competitive in the market, despite getting it's hands into banking and whatnot, if the company does not obtain and use the latest technology. I think the company would benefit from outsourcing it's IT department. The biggest problem, and this is as a member, is that when someone contacts the call center, they should expect to have their issue resolved with one phone call, with some kind of written proof that it was done. Name and address changes are a joke to get done. 2 different systems and neither talks to the other. If a member has homeowners/renters insurance and auto insurance (God help them if they have multiple autos), name/address changes have to be submitted in both systems to have them take effect properly. And, the change also needs to be put through on the proof of insurance, too. Getting that in writing is not easy. And, when the member goes to change their information with the Secretary of State and can't because the proof of insurance is under the wrong name, it's incredibly inconvenient for the member. Especially if that member is a AAA employee and the clerk at the SoS knows it. And, give support staff a $10k per year raise. They do more than you know. AAA has branded itself well enough that the business will continue to grow, and for those who do have coverage through AAA the rates are less expensive than anywhere else. However, the dissatisfaction members feel when contacting the call center will force some to seek insurance elsewhere, despite the price difference.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    Insanity

    • Senior Management
    • Culture & Values
    Former Employee - Claims Representative in Saint Louis, MO
    Former Employee - Claims Representative in Saint Louis, MO

    I worked at American Automobile Association (AAA) as a contractor (less than an year)

    Pros

    Having a really understanding boss was a perk. There was a lot of events revolving around food. Some people in upper management were really nice. Some not so. H.R. was incredibly great and a soothing place to get your concerns addressed.

    Cons

    Lack of communication. I was not told that taking time off was a no-no. A bit of micromanaging. Horrible training. I would ask a coworker how to do something, and he would say to do "x." while the supervisor would say to do "y." There was a high level of anxiety in the department that I worked in. I was constantly reprimanded by upper management about stuff that I was doing (the same stuff that the permanent employees were doing). Pretty much chained to the phones. If I needed to go to the bathroom while I was on a call, I had to finish the call. Sometimes, the call would last 30 minutes. It seems like they hold temps to a higher level of standards. Each time you reached that standard, they would set the bar even higher.

    Advice to ManagementAdvice

    Train your employees better in regards to cultural things as well as handling different types of calls (angry calls to the crying ones). Make a consistent rule about OT.

    Doesn't Recommend
    No opinion of CEO
  10. 1 person found this helpful  

    Micromanaged but decent money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clerk in Tampa, FL
    Current Employee - Clerk in Tampa, FL

    I have been working at American Automobile Association (AAA) full-time (more than 3 years)

    Pros

    Benefits
    Flexible with Time off
    Easy Job
    Company Events
    Co Workers

    Cons

    Micromanagement no matter what level employee you are

    Advice to ManagementAdvice

    Ease up some on employees. Trust them to do their job

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Pretty good

    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA)

    Pros

    Good leads if you can close them

    Cons

    Underwriting guidelines are strict but fair

American Automobile Association (AAA) Photos

Work at American Automobile Association (AAA)? Share Your Experiences

American Automobile Association (AAA)

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.