American Automobile Association (AAA) Reviews

Updated March 30, 2015
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3.0
390 Reviews
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American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
119 Ratings

Pros
  • They also offered 2 days Work From home, that was a great way for Work-life balance (in 14 reviews)

  • They do have good benefits and nice coworkers (in 25 reviews)

Cons
  • The upper management staff is completely unhelpful (in 13 reviews)

  • Lack of communication between leaders results in finger pointing and lies ending with agents taking the fall (in 5 reviews)

More Pros and Cons

Employee Reviews

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  1. 1 person found this helpful

    Good place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA)

    Pros

    Great benefits, flexible hours, friendly staff

    Cons

    More opportunities to grow within company

  2. Doesn't really seem like they value their employees, but they do have good benefits

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA)

    Pros

    Flexible hours, good benefits, provides office and equipment so there is no start up overhead,

    Cons

    Feels like management doesn't really value the employees, low pay, high production requirements but difficult underwriting standards.

    Advice to ManagementAdvice

    Employees are the life blood to the company. Happy employees are better employees and will provide better service to the customers.

  3. Ok company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Sales Associate in Costa Mesa, CA
    Current Employee - Membership Sales Associate in Costa Mesa, CA

    I have been working at American Automobile Association (AAA) full-time (more than 3 years)

    Pros

    co-workers are great, starting out pay is low, but once you are trained on new skills pay increases

    Cons

    Very old school, needs an update to current technology, pay is low starting out, but will increase with training

    Advice to ManagementAdvice

    invest money into the company, the systems are still in the 90s. Its a new age

    Recommends
    Negative Outlook
    Disapproves of CEO
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  5. Expect to be overworked and under paid.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Call Center Advocate in Dearborn, MI
    Current Employee - Licensed Call Center Advocate in Dearborn, MI

    I have been working at American Automobile Association (AAA)

    Pros

    If you are hired as a Call Center Agent and you do not have your property and casualty license, AAA will pay for your license but you must stay with the company for at least a year to avoid pay them back. The yearly bonus, which are based on the company performance, are good. Also, the AAA Membership is reduced. You will have an opportunity to bid for a different shift time based on your performance.

    Cons

    AAA is very inconsistent. The policies and procedures change from day to day and is based upon how much money the company makes. As an employee you have to wait 2 years before you can move into another position. Salary is very subpar based on the amount of work you have to do as a licensed call center agent. Especially since you have to clean up the NUMEROUS MISTAKES of the incompetent AAA Agents, who the company seems to praise. The phone system is HORRIBLE. The new call monitoring process is too subjective. The call center is open on Saturday to take calls from the rudest customers who work Monday-Friday. Some of the customers can be rude, nasty, and very condesending if you allow them to be.

    Advice to ManagementAdvice

    If you want to keep quality employees then YOU WILL HAVE TO PAY FOR THEM, especially in the call center.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Automobile Association (AAA) full-time (more than a year)

    Pros

    Pay, benefits, good to know different kind of people

    Cons

    promotions, company values, , higher management, micromanagement

    Advice to ManagementAdvice

    be a bit more understanding in higher level management

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. Customer Oriented

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Automobile Association (AAA)

    Pros

    Close to home offered great benefits

    Cons

    In Glendale, Az closed membership services and went with an outside vendor

    Recommends
    Positive Outlook
  8. Good Experience, bad higher ups AAA Hoosier Motor Club

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Agent in Indianapolis, IN
    Current Employee - Travel Agent in Indianapolis, IN

    I have been working at American Automobile Association (AAA) full-time (more than a year)

    Pros

    Interesting work and almost always busy
    love the people I work with

    Cons

    There is never any rewards for your good doing
    they do not allow overtime
    Bad communication skills

    Advice to ManagementAdvice

    Appreciate your employees for what they do for the company

    Recommends
    Positive Outlook
  9. Customer focused, performance driven, and professional development oriented.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Coppell, TX
    Current Employee - Manager in Coppell, TX

    I have been working at American Automobile Association (AAA) full-time (more than 10 years)

    Pros

    Growth oriented focus, career development, and opportunities for advancement.

    Cons

    More formal procedures for career bathing.

    Advice to ManagementAdvice

    Spend more time developing frontline staff members and management staff.

    Recommends
    Positive Outlook
  10. good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at American Automobile Association (AAA)

    Pros

    I like working for American Automobile Assoc. because everyone is so friendly and they have a good office culture.

    Cons

    I don't feel that my compensation is as high as it could be. I don't have any other complaints, though.

    Advice to ManagementAdvice

    I like how structured our training is, but I feel that sometimes getting promoted is very difficult in small offices.
    That's all i have to say.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. BEST COMPANY!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Intern in Heathrow, FL
    Current Intern - Intern in Heathrow, FL

    I have been working at American Automobile Association (AAA) as an intern (more than a year)

    Pros

    Respect, tradition, incredible work environment, great pay and benefits.

    Cons

    Because it is a traditional company, there are a lot of policies in place that need to be followed.

    Advice to ManagementAdvice

    .

    Recommends
    Positive Outlook
    Approves of CEO

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