American Automobile Association (AAA) Reviews

Pros

Flexible with attendance
location
quarterly incentive
cafe onsite
friendly coworkers

Cons

Surveys on agents are biased
Big wigs wont do anything to change it
only one person is allowed on Monday
Slow at promoting
turnover is high

Advice to Senior Management

get rid of sterling, when offering different positions be fair and post so everyone can see. Treat your employees like you care about them and not just the members

Pros

easy advancement opportunity and satisfactory training

Cons

could become stressful at times

Pros

Flexible work schedule and clean working environment,

Cons

The Auto Club Group in Michigan which is formerly known as AAA of Michigan has good benefits but as the years go by the perks are taken and premium percentage paid by the employee goes up. As for the career movement, if minority you can just about forget about it. The HR department does not monitor the behaviors of the hiring managers. There is definite preference towards a the the majority and the minority the gets what is left. Years ago this place was sued same thing and now I can definitely see why.

Advice to Senior Management

You need to really investigate internal hiring practices. Go though those files and see the amount of qualified candidates that were turned down for the lesser qualified candidate deemed as a "better fit". The people in HR are not monitoring this because they do not want to be known as a non-team player. There are a lot of educated people who had to leave the company because of this evil practice running rampant within this corporation. There is a problem here that seriously needs to addressed to ward off major future issues.

Pros

adequate (but not great) compensation
established company
some really great people to work with in the company (but a few louses also)

Cons

many promises from management never kept
Senior management is very good but mid-level management as a whole is incredibly incompetent.
Promotions based on seniority instead of ability allows many incompetent people to be promoted
Incredibly high turnover rate

Advice to Senior Management

Great potential is being thrown away in a culture that has no interest in change. Promotions should be based on ability. There are far too many managers who have no business being in the positions they are in.

Pros

Benefits and generous time off.

Cons

Very little diversity. It's an old-boy's network as far as upper management is concerned.

Advice to Senior Management

Having all of your diversity in your call centers does not constitute corporate diversity.

Pros

once was a great place to be. flexible schedule. road service was the best place to be to help motorists

Cons

Very slow to react and make decisions. HR is a embarrassment. Too many different people going in different directions

Advice to Senior Management

You are chasing away all the good talent and retaining the poor performers. cut out the drama and get serious.

Pros

health insurance it's the only thing that keeps me there

Cons

It is their policy to not give travel agents a raise no matter how long you work there, employees who do get the raise are given 15 to 25 cents per hour. Then they pay upper managment in the 6 figure brackett, and tell the frontline employee's that they can't have any more because they are a not for profit organization.

Advice to Senior Management

Start treating your frontline employees the same way you treat each other

Pros

Good freedom to determine schedule. I have flexibility to come into work late and make it up by leaving late. Decently good base wage but awful commission structure.

Cons

Definitely the most disorganized place I have ever worked. Agents are expected to sell multiple products and answer to multitudes of managers for each product. Every agent I have ever talked to is frustrated with how the company is run with a sense of entitlement that all consumers are idiots for not buying our products instead of how can we improve. So frustrating how confused all of management is on simple requirements and will give us multiple numbers for our goals without clarity.
Most of the managers have no insurance background and those that have been with the company longer are all from the travel side of the business.
The life insurance demands the company is handing down to its under-trained agents are unrealistic. I have realized that no matter how hard I hit the phones, no extra money is earned.
I could honestly go on forever--keep in mind I am an employee in good standing--in no threat of probation or termination.

Advice to Senior Management

Listen to your agents for opportunities to improve. Treat your front line people WAY better, they are the face of the company and determine your success. Train your employees better (especially claims employees). Hire managers with actual insurance experience!!!!!!!!!!!!!!!!!!!!!!!!!

Pros

The data was interesting to work with. As an entry level position, I gained tremendous diversity across SBUs. There were several business lines that gained my curiosity in a short time period.

Cons

There was zero feedback on work or accomplishments. There was no connection between co workers, and provided a stale and univiting work environment. The upper managers in accounting were silent and never addressed or acknowledged the work that was being put out. Also, a manager was implemented with no experience and drove the finance department into the ground with a lack of finance knowledge and inability to communicate.

Advice to Senior Management

The bussiness operates via their cash cow which led to status quo and over spending. That is what happens when the grey hairs take over the company and their is no ambition to change the failing models.

Pros

Experience in a large company. with a long history

Cons

I felt that there was not a understand of being human and the way the country has turn with the lack of funds that people have for their products

Advice to Senior Management

Understand that they employees that have the closest daily relationship with the member need to be treated as such