American Automobile Association (AAA) Reviews

Updated September 3, 2015
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American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
43 Ratings

Pros
  • Good work life balance and great snacks (in 14 reviews)

  • They do have good benefits and nice coworkers (in 25 reviews)

Cons
  • No support from upper management (in 13 reviews)

  • Lack of communication between leaders results in finger pointing and lies ending with agents taking the fall (in 5 reviews)

More Pros and Cons

104 Employee Reviews

Sort: Popular Rating Date
  1. Overall, positive experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at American Automobile Association (AAA) full-time (More than 5 years)

    Pros

    Strong brand, smart peers, good manager...lots of opportunities

    Cons

    conservative, somewhat bureaucratic culture....hard to initiate change quickly

    Advice to Management

    encourage more risk-taking


  2. great job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in Costa Mesa, CA
    Current Employee - Member Service Representative in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great place to work at

    Cons

    very conservative, very formal company


  3. Low morale

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Long Beach, CA
    Current Employee - Customer Service Representative in Long Beach, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Automobile Association (AAA) full-time

    Pros

    I love the consistency of the job. I love the fact that this job is on my resume.

    Cons

    Management and supervisors are on 2 separate pages 2 separate books in 2 separate libraries! They're so disconnected from the agents on the floor. Don't even get me started on the unrealistic expectations they have. If the situation doesn't pertain to the members and/ or attendance, nothing else should matter. If you're looking to be inspired, feel confident or excited about a job DON'T WORK HERE! Job growth is virtually non existent. The highest turn over rated company I have ever worked for in my 10+ years of customer service.

    Advice to Management

    PEOPLE WORK FOR PEOPLE! try boosting employee morale instead of treating agents like cattle and you could potentially stop spending so much money on training people every other week. MAKE PEOPLE WANT TO WORK THERE.


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  5. Great Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ERS Call Center in Long Beach, CA
    Current Employee - ERS Call Center in Long Beach, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) (More than a year)

    Pros

    Easy to move up + great benefits

    Cons

    no work life balance


  6. Member Service Counselor

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    Decent pay for entry level job

    Cons

    Vast amount of information to learn & retain


  7. Helpful (1)

    Fleet Driver

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fleet Driver
    Current Employee - Fleet Driver
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time (More than a year)

    Pros

    First off every AAA is owned and operated independently so your club may be different. Great co-workers, Managers are former drivers and are very knowledgeable. New trucks, tools and tablets. Good benefits, good hours, holiday pay.

    Cons

    Not many down sides. Pay is a little low for the risks, ie changing a tire on a F350 on the side of a 70mph highway in a construction zone during rush hour in a thunder storm.... I.T. Is a little slow at times fixing software issues in the computers and tablets.

    Advice to Management

    Keep up the good work. I love this company and I feel welcomed. Just try not to get too numbers happy (battery sales, approval rating ext) but thats business.


  8. Helpful (3)

    Great organization but lots of reorganzation and layoffs taking place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at American Automobile Association (AAA) full-time

    Pros

    Beautiful office and great staff. Almost everyone that I encountered was extremely friendly and helpful. They also had free catered lunches once a week and a kitchen area full of free snacks (juice, chips, pretzels, cheese, fruit, etc.). It was overall, a great work environment.

    Cons

    After the new CEO came in, a lot of new changes were implemented. There were a lot of budget cuts and massive layoffs causing a lot of uncertainty for many.

    Advice to Management

    There has been too much change, too soon. A lot of great people were laid off, unfortunately.


  9. Helpful (3)

    Membership Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Memphis, TN
    Current Employee - Anonymous Employee in Memphis, TN
    Recommends
    Positive Outlook

    I have been working at American Automobile Association (AAA) full-time (More than 5 years)

    Pros

    Great pay if you work hard. Tripled my take home in 3 years. Great base until you get on your feet then commission only but very high end scale.

    Cons

    Long hours to really make it.

    Advice to Management

    LISTEN, LISTEN, LISTEN to the people in the field. STOP making decisions when you have not done the job.


  10. Nice place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    I went to work for AAA in Dearborn, its nice and friendly and the pay is okay

    Cons

    none that I could think of


  11. Helpful (3)

    Business Systems Analyst

    Former Employee - Anonymous Employee in Lake Mary, FL
    Former Employee - Anonymous Employee in Lake Mary, FL

    Pros

    Great work environment. Good product.

    Cons

    Typical corporate red-tape. Needs to be corrected.

    Advice to Management

    Stay in touch with what is actually going on.



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