American Automobile Association (AAA)

www.aaa.com

American Automobile Association (AAA) Reviews

Updated January 27, 2015
Updated January 27, 2015
359 Reviews
3.0
359 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
111 Ratings

Review Highlights

Pros
  • They also offered 2 days Work From home, that was a great way for Work-life balance (in 14 reviews)

  • They do have good benefits and nice coworkers (in 25 reviews)


Cons
  • The upper management staff is completely unhelpful (in 13 reviews)

  • Lack of communication between leaders results in finger pointing and lies ending with agents taking the fall (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fast paced.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA in Oklahoma City, OK
    Current Employee - CSA in Oklahoma City, OK

    I have been working at American Automobile Association (AAA) full-time (more than 3 years)

    Pros

    People are very friendly and good but stressful atmosphere.

    Cons

    Corporate has a disconnect with off site contact centers.

    Advice to ManagementAdvice

    Communication regarding their spontaneous ideas.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Compensation is great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Agent in Alhambra, CA
    Current Employee - Field Agent in Alhambra, CA

    I have been working at American Automobile Association (AAA) full-time (more than 3 years)

    Pros

    Pension, 401k, Overtime on commision, overall great company to work for

    Cons

    Strict monthly goals. Over time is a must to excel

    Recommends
    Positive Outlook
  3.  

    Dispatching in fast pace environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dispatcher in Nashville, TN
    Former Employee - Dispatcher in Nashville, TN

    I worked at American Automobile Association (AAA) full-time (more than 3 years)

    Pros

    Enjoyed the fast pace and being able to multi-task

    Cons

    Didn't really approve of training of the slower employees

    Advice to ManagementAdvice

    Offer intermediate training for slower employees that doesn't hold everyone else back

    Recommends
    Positive Outlook
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  5.  

    Pay equates to required effort

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative in Newburgh, NY
    Current Employee - Member Service Representative in Newburgh, NY

    I have been working at American Automobile Association (AAA) part-time (less than a year)

    Pros

    Good and thorough training. Adequate compensation. No micromanagement. Nice benefits packages, free membership.

    Cons

    none that come to mind

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Fun workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Car Broker in Phoenix, AZ
    Current Employee - Car Broker in Phoenix, AZ

    I have been working at American Automobile Association (AAA)

    Pros

    No micro management, promotes individual style

    Cons

    Paid holidays would be nice

    Advice to ManagementAdvice

    Keep doing what you are doing, great management

    Recommends
    Positive Outlook
  7.  

    Very good company to work for if you want to be in insurance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Service Specialist in Las Vegas, NV
    Current Employee - Claims Service Specialist in Las Vegas, NV

    I have been working at American Automobile Association (AAA) full-time (more than a year)

    Pros

    They offer lots of support.
    The training program is very comprehensive.
    They focus on employee development/advancement.
    They value their employees.

    Cons

    Workload can be slightly overwhelming during very busy times of year.
    Can be difficult to get approved to take your PTO days, unless you are able to request well in advance.

    Recommends
    Positive Outlook
  8.  

    I loved working for AAA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Sales Agent in Indianapolis, IN
    Former Employee - Insurance Sales Agent in Indianapolis, IN

    I worked at American Automobile Association (AAA) full-time (less than a year)

    Pros

    The work life was nice. Everyone was very kind and patient with me. The leadership was perfect for the position.

    Cons

    Unfortunately I think they could work on their training tactics a little more.

    Advice to ManagementAdvice

    please focus on better training for new employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    An ok job i guess

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA)

    Pros

    easy money overtime available o

    Cons

    angry customers working every weekend

    Advice to ManagementAdvice

    n/a

  10.  

    Working with AAA you feel like part of a family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Service Agent in Susanville, CA
    Former Employee - Sales and Service Agent in Susanville, CA

    I worked at American Automobile Association (AAA) part-time (more than a year)

    Pros

    The company provides ongoing training and cares about its employees. AAA helps you grow so that you can promote. The management is flexible with its employees and supports the personal/familial needs of its employees. Everyone works as a "team" within the office.

    Cons

    Quick turn-around in management. Within the two years of employment, there was three changes in management.

    Recommends
  11. 2 people found this helpful  

    AAAEC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Specialist
    Current Employee - Branch Specialist

    I have been working at American Automobile Association (AAA) part-time

    Pros

    I love my job. The company is great and there are always ways to exceed your own goals. I hope to be there for life and I can't see any problems.

    Cons

    I do not see any cons.

    Advice to ManagementAdvice

    Management needs to take pressure off of their new associates. This high pressure causes potential employees to buckle and quit

    Recommends
    Positive Outlook
    Approves of CEO

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