American Automobile Association (AAA)

www.aaa.com
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American Automobile Association (AAA) Reviews

Updated June 26, 2015
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3.0
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Recommend to a friend
Approve of CEO
American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
131 Ratings

Pros
  • Good work life balance and great snacks (in 14 reviews)

  • They do have good benefits and nice coworkers (in 25 reviews)

Cons
  • No support from upper management (in 13 reviews)

  • Lack of communication between leaders results in finger pointing and lies ending with agents taking the fall (in 5 reviews)

More Pros and Cons

433 Employee Reviews

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  1. Business Intelligence Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Intelligence in Tampa, FL
    Former Employee - Business Intelligence in Tampa, FL

    I worked at American Automobile Association (AAA) part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good colleagues and people to work with

    Cons

    Salary not high for many


  2. Rewarding, knowledgable, and all around great place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA)

    Pros

    There is lots of opportunity to grow in this company. You learn new things and staff is very friendly.

    Cons

    I don't have any cons at working for this job.


  3. Helpful (1)

    Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Instructional Designer in Coppell, TX
    Current Employee - Instructional Designer in Coppell, TX

    I have been working at American Automobile Association (AAA) full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Pay is good, room for advancement if you're willing to work hard, promote from within, flexible hours and supportive management

    Cons

    Upper management tends to punish everyone for actions of a select few

    Advice to Management

    Address issues with specific employees instead of changing policy or procedure for everyone


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Property adjuster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Property Adjuster in Southfield, MI
    Former Employee - Property Adjuster in Southfield, MI

    I worked at American Automobile Association (AAA)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Management is involved and cares about you.

    Cons

    Not real flexible on your schedule.


  6. Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA) full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Like the direction of company. The team is dedicated to creaing customer servce excellence. You can make a career here

    Cons

    Some positions need to be compensated at a higher level and provided a revised bonus structure


  7. AAA Auto Repair

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA) full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great folks and friendly environment. Provides opportunity to move into related or other positions. Great vacation , 3 weeks first year. Corporate environment and protocols. They have a moving 3 month CS score for getting a monthly bonus. My shop has hit it every month since this locations opening 2 years ago. Awesome benefit package and 401k match. Overtime paid for flat rate technicians.

    Cons

    Like any other repair shop there can be discrepancies in the book time for labor, part delivery time and customer authorization time.

    Advice to Management

    Your doing a great job


  8. Helpful (1)

    Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New Brunswick, NJ
    Former Employee - Anonymous Employee in New Brunswick, NJ

    I worked at American Automobile Association (AAA) part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Solid benefits, good pay and good work environment. It was an enjoyable company to work for.

    Cons

    There are absolutely, positively, no cons. I'm just writing to meet the minimum so I can see the rest of the reviews.


  9. Insurance Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent in Clearwater, FL
    Current Employee - Insurance Sales Agent in Clearwater, FL

    I have been working at American Automobile Association (AAA)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Company, Great team and staff, Management will listen and help if you need it, they take care of their employees with the upmost respect

    Cons

    None that I can think of

    Advice to Management

    Keep doing what you are doing


  10. Rewarding career with potential to further one self.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor/Claims Operations in Colorado Springs, CO
    Current Employee - Supervisor/Claims Operations in Colorado Springs, CO

    I have been working at American Automobile Association (AAA) full-time (More than 8 years)

    Pros

    Great leadership, peers and employees. Provides opportunities and mentorships to move ahead. Positive culture that encourages ideas and innovation.

    Cons

    I don't have any cons. I truly love what I do and the support provided.


  11. Senior Network Engineer

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Automobile Association (AAA)

    Pros

    Team with Centers of Service

    Cons

    Decisions pre determined by mgt



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