American Automobile Association (AAA)

www.aaa.com
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American Automobile Association (AAA) Reviews

Updated May 18, 2015
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3.0
422 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
127 Ratings

Pros
  • They also offered 2 days Work From home, that was a great way for Work-life balance (in 14 reviews)

  • They do have good benefits and nice coworkers (in 25 reviews)

Cons
  • The upper management staff is completely unhelpful (in 13 reviews)

  • Lack of communication between leaders results in finger pointing and lies ending with agents taking the fall (in 5 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New Brunswick, NJ
    Former Employee - Anonymous Employee in New Brunswick, NJ

    I worked at American Automobile Association (AAA) part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Solid benefits, good pay and good work environment. It was an enjoyable company to work for.

    Cons

    There are absolutely, positively, no cons. I'm just writing to meet the minimum so I can see the rest of the reviews.

  2. Insurance Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Sales Agent in Clearwater, FL
    Current Employee - Insurance Sales Agent in Clearwater, FL

    I have been working at American Automobile Association (AAA)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Company, Great team and staff, Management will listen and help if you need it, they take care of their employees with the upmost respect

    Cons

    None that I can think of

    Advice to Management

    Keep doing what you are doing

  3. BOOOOOOOOOORING

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA) full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Cool people to work with and work next to some good places to eat

    Cons

    Pay and customers are usually mean,

    Advice to Management

    Stop firing people that are ood at their job.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Limited Promoting From Within

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great benefits dental, medical and vision. Company actively promotes fitness program to employees.

    Cons

    Limited promoting from within the organization and work from home opportunities. Company is a not-for-profit organization and does not have stockholders.

    Advice to Management

    n/a

  6. Insurance Services Call Center

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Benefits, accrued time off, closed Sunday

    Cons

    Little pay, too many hands in the pot, micro managing, outdated system.

  7. great

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Automobile Association (AAA) full-time

    Pros

    nice environment to work in

    Cons

    distance too far for traveling

  8. Rewarding career with potential to further one self.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor/Claims Operations in Colorado Springs, CO
    Current Employee - Supervisor/Claims Operations in Colorado Springs, CO

    I have been working at American Automobile Association (AAA) full-time (More than 8 years)

    Pros

    Great leadership, peers and employees. Provides opportunities and mentorships to move ahead. Positive culture that encourages ideas and innovation.

    Cons

    I don't have any cons. I truly love what I do and the support provided.

  9. Not enough pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Dearborn, MI
    Current Employee - Customer Service Representative in Dearborn, MI

    I have been working at American Automobile Association (AAA) full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Laid back, stable, reliable , always open

    Cons

    Doesn't pay good , micromanagement,

  10. Good on the job training, great access to company resources, emphasis on career progression

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Service Adjuster in Oklahoma City, OK
    Current Employee - Claims Service Adjuster in Oklahoma City, OK

    I have been working at American Automobile Association (AAA) full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There is a lot to like about AAA (CSAA), they spend a lot of time making sure you have a solid foundation of insurance knowledge before they let you on the floor, and while on the floor you almost always have constant access to experienced employees and supervisors. Once you've hit your proficiency levels, your supervisor starts encouraging you to look at other departments and other types of claims adjusting in an effort to enhance your career. They encourage you to climb the corporate ladder and really help you succeed at each level.

    Cons

    The computer system they use, CAS is out dated and it slows you down which leaves you feeling silly sometimes when dealing with policyholders. Some of the people who work the entry level position have been there for years, not because they're good at it and are needed there, but because they simply aren't good at. There are a lot of people bad at their jobs in the entry level position which if you aren't careful can lead you to bad habits.

    Advice to Management

    Keep weeding out the lesser employees and replacing them with better educated candidates.

  11. Helpful (1)

    Call receive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Automobile Association (AAA) full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Coworkers fun supervisors the cantina and the easy access of building

    Cons

    No room to grow no structure company uses scare tactics to turn coworkers against each other

    Advice to Management

    None except get a backbone


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