American Automobile Association (AAA) Reviews

Updated August 26, 2015
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2.9
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American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
140 Ratings

Pros
  • Good work life balance and great snacks (in 14 reviews)

  • They do have good benefits and nice coworkers (in 25 reviews)

Cons
  • No support from upper management (in 13 reviews)

  • Lack of communication between leaders results in finger pointing and lies ending with agents taking the fall (in 5 reviews)

More Pros and Cons

481 Employee Reviews

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  1. Former employee

    Former Employee - Anonymous Employee in Heathrow, FL
    Former Employee - Anonymous Employee in Heathrow, FL

    I worked at American Automobile Association (AAA) full-time

    Pros

    Generally a good work-life balance, and most coworkers care about one another. Decent benefits, including onsite car wash and cafeteria.

    Cons

    The culture is very traditional and very top-down, which stifles creativity. Approval processes can take months, so things happen very slowly.

    Advice to Management

    Be more supportive of and less threatened by staff members and their ideas/suggestions. Create a culture of trust and support.


  2. Great Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ERS Call Center in Long Beach, CA
    Current Employee - ERS Call Center in Long Beach, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) (More than a year)

    Pros

    Easy to move up + great benefits

    Cons

    no work life balance


  3. Below average

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Southfield, MI
    Current Employee - Claims Specialist in Southfield, MI
    Doesn't Recommend
    Negative Outlook

    I have been working at American Automobile Association (AAA) full-time (More than 8 years)

    Pros

    The benefits are decent. They have a decent choice of health plans, but they are expensive.

    Cons

    Micro-Management, low employee morale, known for low pay in the industry, very outdated computer systems, adjusters have low settlement authority

    Advice to Management

    Empower employees to help customers by trusting them with adequate authority to resolve claims. Get rid of the red tape that is rampant in the department. Upgrade to a modern claims system. If you truly want them to put the customer first, you have to create a culture where employees are valued. Increase salaries to at least mid-market and increase paid time off.


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  5. Project Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Coordinator in Cerritos, CA
    Former Employee - Project Coordinator in Cerritos, CA
    Recommends
    Positive Outlook

    I worked at American Automobile Association (AAA) part-time (Less than a year)

    Pros

    A lot of good insurance training.

    Cons

    Management is not in touch with the internal customers, the employees.

    Advice to Management

    Management needs to listen to the surveys that are completed at the end of the year and try to adjust to making a change.


  6. Terrible management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Commissions can be ok, nothing else is good

    Cons

    The management is terrible, the company only cares about gross profit and nothing else.

    Advice to Management

    You suck


  7. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Service Representative in Dearborn, MI
    Former Employee - Claims Service Representative in Dearborn, MI
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) (More than 8 years)

    Pros

    Good company with really good benefits to offer their employees.

    Cons

    Management in the claims department is awful. The director of the department has no respect or love for her employees. The are mean and care nothing about feelings.

    Advice to Management

    Clean house in the claims department. Get new management.


  8. Helpful (1)

    IT manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Costa Mesa, CA
    Current Employee - General Manager in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at American Automobile Association (AAA) (More than 10 years)

    Pros

    Stable company to work for.

    Cons

    Worst management in the world. They want control your life.

    Advice to Management

    Grow up!


  9. Helpful (3)

    A year to reflect on my experience with AAA.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Specialist III in Palm Springs, CA
    Former Employee - Specialist III in Palm Springs, CA
    Doesn't Recommend
    Positive Outlook

    Pros

    I was able to retire early with a pension. I guess a rare thing these days.

    Cons

    That being said the reason I retired earlier than I had planned had everything to do with the overall decline of the work environment. Constant and unrelenting pressure to "cross sell" other products to AAA members who come in for a specific service and are then hounded to buy other services all in order to increase AAA's profit margin.

    Advice to Management

    You need to treat your employees with respect and treat them like the adults they are. You are a service oriented company and that starts with the happiness of your employees. Give them a positive place to come to. You hired them to do a job and then you want to make used car salesman? Shame on you!


  10. Membership Accounting

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Membership in Tampa, FL
    Former Employee - Membership in Tampa, FL

    Pros

    Management had an open door policy and could speak to them if any issues occurred. Benefits were relatively cheap for a single person without children.

    Cons

    It felt like you were in a high school environment. Drama with colleagues and not a professional atmosphere. Unrealistic goals on expectations.


  11. Helpful (2)

    Caution

    Former Employee - Professional in Costa Mesa, CA
    Former Employee - Professional in Costa Mesa, CA
    Doesn't Recommend

    I worked at American Automobile Association (AAA) (Less than a year)

    Pros

    There is a paved parking lot and concrete sidewalks. They also have a nice outdoor seating area next to the cafeteria.

    Cons

    Archaic technology including floppy drives on the machines, no WiFi, etc. Mandatory working hours. Lack of communication and direction from management. Very clicky.

    Advice to Management

    Get out of the 1980's and put some faith in the people.



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