American Automobile Association (AAA) Reviews

Updated March 25, 2015
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Employee Reviews

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  1. wonderful company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Agent in Lancaster, PA
    Former Employee - Travel Agent in Lancaster, PA

    I worked at American Automobile Association (AAA) full-time (more than 10 years)

    Pros

    excellent benefits, fun place to work

    Cons

    low pay and that is all that I can really list as a con

    Advice to ManagementAdvice

    I wish I would have never left

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. Nice Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auto Travel Counselor in Toledo, OH
    Former Employee - Auto Travel Counselor in Toledo, OH

    I worked at American Automobile Association (AAA) full-time (less than a year)

    Pros

    Seasonal position- we were trained for about a week on all the things they offer and the companies history. Because I was a seasonal employee- I was there for someone that was out on medical leave- I wasn't given any more training such like how to book hotels and cars. I was strictly there to answer phone calls and give out maps.

    Cons

    My branch used my time there as a way to get out of doing the things they didn't want- stuffing letters- organizing the books and maps and setting up for trip parties.

    Advice to ManagementAdvice

    Listen to your employees instead of sending them through one single person in HR.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. Didnt like the atmosphere

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Automobile Association (AAA)

    Pros

    Flexible hours, and good benefits. Everyone had their own cubicle space. If you have good communication skills and seeking a part time you may benefit from this job.

    Cons

    Overall I dont see room for going further in this job. Is too demanding..way too much work for the low pay

    No opinion of CEO
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  5. Fast paced.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA in Oklahoma City, OK
    Current Employee - CSA in Oklahoma City, OK

    I have been working at American Automobile Association (AAA) full-time (more than 3 years)

    Pros

    People are very friendly and good but stressful atmosphere.

    Cons

    Corporate has a disconnect with off site contact centers.

    Advice to ManagementAdvice

    Communication regarding their spontaneous ideas.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful

    Overall a good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Agent
    Former Employee - Direct Sales Agent

    I worked at American Automobile Association (AAA)

    Pros

    Enjoyed most of the people I worked with, each day is different, good benefits

    Cons

    Lots of new people, older systems, not quick to make changes when needed

    Recommends
    Positive Outlook
    No opinion of CEO
  7. ok place ot work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Agent in Columbus, OH
    Former Employee - Insurance Agent in Columbus, OH

    I worked at American Automobile Association (AAA)

    Pros

    free membership; benefits; and vacation time

    Cons

    high turnover poor training low pay

    Advice to ManagementAdvice

    better training

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. Compensation is great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Agent in Alhambra, CA
    Current Employee - Field Agent in Alhambra, CA

    I have been working at American Automobile Association (AAA) full-time (more than 3 years)

    Pros

    Pension, 401k, Overtime on commision, overall great company to work for

    Cons

    Strict monthly goals. Over time is a must to excel

    Recommends
    Positive Outlook
  9. Dispatching in fast pace environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dispatcher in Nashville, TN
    Former Employee - Dispatcher in Nashville, TN

    I worked at American Automobile Association (AAA) full-time (more than 3 years)

    Pros

    Enjoyed the fast pace and being able to multi-task

    Cons

    Didn't really approve of training of the slower employees

    Advice to ManagementAdvice

    Offer intermediate training for slower employees that doesn't hold everyone else back

    Recommends
    Positive Outlook
  10. Stay Away! Toxic.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Service Technician in Manassas, VA
    Former Employee - General Service Technician in Manassas, VA

    I worked at American Automobile Association (AAA)

    Pros

    You get a paycheck and hour break.

    Cons

    I recently graduated from Lincoln College of Technology and had earned six ASE certifications. I am a retired veteran that was in a technical field working on diesel engines for 20 years. Even with that I was hired as a general service technician and paid $12 an hour. Before I started I was told by the manager I would be starting as a C technician at $18 an hour because a guy he was hiring took too long for the HR process. That didn't happen and I was lied to. My training was very limited or non existent and if it wasn't for the fact I went to school or worked at Sears Auto Center I would have been left completely in the dark. My manager consistently made degrading comments to me on a day to day basis. One Saturday morning we had a meeting and he accidentally gave me a coworkers auto count sheet for the previous week and told me to give it back to my coworker. He then said you only wish you were that efficient. The day before I decided to quit he asked me if I was going to make it. One time I did a an inspection a an SUV with 133,000 miles on it that had nothing wrong and he told me why I didn't find anything wrong with a vehicle with that amount of mileage. Well it was in good condition and needed nothing. I was working very long hours as well. My days were mostly 9:30 to 7pm. It was a rare occurance to leave at 7pm. One day I was there til 8pm. The day before I quit I worked 12 hours. They also scheduled me to work seven days straight and I asked if they could break the days because I was tired. They told me nothing. I was left in the dark. One Sunday I worked with two other techs and I had 5 oil changes waiting on my toolbox while doing an oil change with customers waiting. The other techs didn't help. The customers at this company are very impatient but they want all the free stuff that AAA offers but it takes time to complete properly. This was a toxic place to work and I am glad I left. I also had a coworker tell me if I was pissed off because I wasted my time going to school. When I first started I was told by the assistant manager that I would be told when I could take a break. Usually I wouldn't be told until 3pm or I usually had to ask while the rest of the staff went on break hours before.

    Advice to ManagementAdvice

    Care about your people. You definately dropped the ball with me.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Sales Agent in Oklahoma City, OK
    Former Employee - Insurance Sales Agent in Oklahoma City, OK

    I worked at American Automobile Association (AAA)

    Pros

    Good training and transition from training to sales. Flexible shifts.

    Cons

    Management is not very sensitive to employee needs and could do a better job to keep employees engaged. Decent PTO policy but hard to get time off at times.

    Advice to ManagementAdvice

    Listen to employees and acknowledge recurring frustrations and pain points in the organization.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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