American Automobile Association (AAA)

www.aaa.com
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American Automobile Association (AAA) Reviews

Updated April 14, 2015
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Employee Reviews

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  1. A rollercoaster at best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Agent in San Diego, CA
    Current Employee - Travel Agent in San Diego, CA

    I have been working at American Automobile Association (AAA) full-time

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Stability, retirement pay, well know and respected brand

    Cons

    Lots of red tape, politics. You really need to be able to yes man and drink to company Koop aide. Its is not recommended to think outside the box if you want to succeed

    Advice to Management

    It could be a really good organization to work for if you stop trying to stifle creativity. By the way, some of your upper management can be real unprofessional and bullies at times. Keep them in check too, otherwise you are running good employees out the door

  2. Nice place to work, job not so nice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative in Costa Mesa, CA
    Current Employee - Claims Representative in Costa Mesa, CA

    I have been working at American Automobile Association (AAA) full-time (less than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Wonderful leaders at this company. Excellent cafeteria for lunches. Building is also very nice.

    Cons

    Overloaded with claims cases. Lots of turnover due to dealing with angy insured.

    Advice to Management

    Less claims per adjuster.

  3. wonderful company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Agent in Lancaster, PA
    Former Employee - Travel Agent in Lancaster, PA

    I worked at American Automobile Association (AAA) full-time (more than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    excellent benefits, fun place to work

    Cons

    low pay and that is all that I can really list as a con

    Advice to Management

    I wish I would have never left

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  5. Nice Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auto Travel Counselor in Toledo, OH
    Former Employee - Auto Travel Counselor in Toledo, OH

    I worked at American Automobile Association (AAA) full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Seasonal position- we were trained for about a week on all the things they offer and the companies history. Because I was a seasonal employee- I was there for someone that was out on medical leave- I wasn't given any more training such like how to book hotels and cars. I was strictly there to answer phone calls and give out maps.

    Cons

    My branch used my time there as a way to get out of doing the things they didn't want- stuffing letters- organizing the books and maps and setting up for trip parties.

    Advice to Management

    Listen to your employees instead of sending them through one single person in HR.

  6. Didnt like the atmosphere

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Automobile Association (AAA)

    No opinion of CEO
    No opinion of CEO

    Pros

    Flexible hours, and good benefits. Everyone had their own cubicle space. If you have good communication skills and seeking a part time you may benefit from this job.

    Cons

    Overall I dont see room for going further in this job. Is too demanding..way too much work for the low pay

  7. Fast paced.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA in Oklahoma City, OK
    Current Employee - CSA in Oklahoma City, OK

    I have been working at American Automobile Association (AAA) full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    People are very friendly and good but stressful atmosphere.

    Cons

    Corporate has a disconnect with off site contact centers.

    Advice to Management

    Communication regarding their spontaneous ideas.

  8. Helpful (1)

    Overall a good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Agent
    Former Employee - Direct Sales Agent

    I worked at American Automobile Association (AAA)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Enjoyed most of the people I worked with, each day is different, good benefits

    Cons

    Lots of new people, older systems, not quick to make changes when needed

  9. Compensation is great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Agent in Alhambra, CA
    Current Employee - Field Agent in Alhambra, CA

    I have been working at American Automobile Association (AAA) full-time (more than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Pension, 401k, Overtime on commision, overall great company to work for

    Cons

    Strict monthly goals. Over time is a must to excel

  10. ok place ot work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Agent in Columbus, OH
    Former Employee - Insurance Agent in Columbus, OH

    I worked at American Automobile Association (AAA)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    free membership; benefits; and vacation time

    Cons

    high turnover poor training low pay

    Advice to Management

    better training

  11. Dispatching in fast pace environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dispatcher in Nashville, TN
    Former Employee - Dispatcher in Nashville, TN

    I worked at American Automobile Association (AAA) full-time (more than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Enjoyed the fast pace and being able to multi-task

    Cons

    Didn't really approve of training of the slower employees

    Advice to Management

    Offer intermediate training for slower employees that doesn't hold everyone else back

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