American Automobile Association (AAA)

  www.aaa.com
  www.aaa.com
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American Automobile Association (AAA) Reviews

Updated September 15, 2014
Updated September 15, 2014
297 Reviews
3.0
297 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
84 Ratings

Review Highlights

Pros
  • They also offered 2 days Work From home, that was a great way for Work-life balance (in 13 reviews)

  • Good benefits, nice offices and good training opportunities for employees (in 22 reviews)


Cons
  • upper management treats call center employees like slaves working in a sweat shop (in 9 reviews)

  • Senior management had no idea about the working conditions in their department (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Established brand but lacks the necessary corporate culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing  in  Norfolk, VA
    Current Employee - Marketing in Norfolk, VA

    I have been working at American Automobile Association (AAA) full-time for more than a year

    Pros

    Opportunity to work in a variety of business lines, including travel, insurance, automotive, discounts, and roadside. Well established brand that obtains recognition easily.

    Cons

    Lacks corporate culture. Employees can get away with murder and still maintain their position within the company. They continuously hire from within, which would seem like a pro, except they just keep recycling poor employees.

  2.  

    AAA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Life & Annuity Specialist  in  Saint Louis, MO
    Current Employee - Life & Annuity Specialist in Saint Louis, MO

    I have been working at American Automobile Association (AAA) full-time for more than 3 years

    Pros

    Pleasant workforce and office, entrepreneural opportunity

    Cons

    Kronos and lack of training

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Insurance Sales Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Sales Agent  in  Allentown, PA
    Current Employee - Insurance Sales Agent in Allentown, PA

    I have been working at American Automobile Association (AAA) full-time for less than a year

    Pros

    Great working environment. There is very little micromanagement, and you can work at your own pace. But, with any sale job, the harder you work the more business you will write.

    Cons

    Business can be slow at time where there can be days with no foot traffic meaning less opportunities to write new business. Pay and commission plan isn't as competitive with other insurance companies. Business operations are behind on modern technology, a lot of things are still done with a pen and paper.

    Recommends
    Positive Outlook
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  5.  

    Travel Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Automobile Association (AAA)

    Pros

    Coworkers, benefits, environment, culture, time-off policies

    Cons

    Some management is not in house

    Recommends
    Neutral Outlook
  6.  

    Treat employees very well. Job itself less than stimulating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Automobile Association (AAA)

    Pros

    Good work life balance and great snacks

    Cons

    very corporate and the work is fairly mind numbing

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Nice place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA) full-time

    Pros

    Good work life balance, benefits on par with other companies of similar size.

    Cons

    Seasoned company with seasoned culture which can be resistant to change.

    Advice to ManagementAdvice

    Allow younger generation of employees have more say in the future of company. Be willing to give seat at table to people with different views and embrace change.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    A difficult Place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Dearborn, MI
    Current Employee - Customer Service Representative in Dearborn, MI

    I have been working at American Automobile Association (AAA) for more than 5 years

    Pros

    Great company! Really trying to make it into the 21st century.

    Cons

    The management in the claims department is AWFUL!! They are negative,rude, crude and down right nasty. Supervisors and managemant have improper intimate relationships with each other.

    Advice to ManagementAdvice

    You need to clean house in the claims department with the supervisors and upper management.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    Love helping the members get their problem resolved.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Emergency Roadside Technician  in  Tidewater, VA
    Current Employee - Emergency Roadside Technician in Tidewater, VA

    I have been working at American Automobile Association (AAA) full-time for less than a year

    Pros

    The gratitude of a happy member after I help them out. The hours are flexible.

    Cons

    Management and the lack of bonuses.

    Advice to ManagementAdvice

    Actually listen to the people out there dealing with the members and be pro active in making changes that make the employees able to perform their jobs efficiently.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Very rewarding and fulfilling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Emergency Roadside Technician  in  Lexington-Fayette, KY
    Current Employee - Emergency Roadside Technician in Lexington-Fayette, KY

    I have been working at American Automobile Association (AAA) full-time for more than a year

    Pros

    Great benefits, Great management and crew to work with and around. Plenty of flexibility.

    Cons

    Harsh working conditions, expected to work long continuous hours in extreme cold and/or heat.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Company

    Current Employee - Summer Temp-Member Representative
    Current Employee - Summer Temp-Member Representative

    I have been working at American Automobile Association (AAA) as an intern

    Pros

    Great hours, and great pay, opportunities to move up in the company. Treated fairly every day.

    Cons

    I haven't found any cons at this time.

    Advice to ManagementAdvice

    N/A

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