American Automobile Association (AAA)

  www.aaa.com
  www.aaa.com

American Automobile Association (AAA) Reviews

Updated December 20, 2014
Updated December 20, 2014
337 Reviews
3.0
337 Reviews
Rating Trends

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American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
103 Ratings

Review Highlights

Pros
  • They also offered 2 days Work From home, that was a great way for Work-life balance (in 14 reviews)

  • They do have good benefits and nice coworkers (in 25 reviews)


Cons
  • The upper management staff is completely unhelpful (in 13 reviews)

  • Lack of communication between leaders results in finger pointing and lies ending with agents taking the fall (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Micromanaged but decent money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clerk in Tampa, FL
    Current Employee - Clerk in Tampa, FL

    I have been working at American Automobile Association (AAA) full-time (more than 3 years)

    Pros

    Benefits
    Flexible with Time off
    Easy Job
    Company Events
    Co Workers

    Cons

    Micromanagement no matter what level employee you are

    Advice to ManagementAdvice

    Ease up some on employees. Trust them to do their job

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Too bad it had been a nice place to work at one time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Spec III in Costa Mesa, CA
    Former Employee - Spec III in Costa Mesa, CA

    I worked at American Automobile Association (AAA) full-time (more than 10 years)

    Pros

    Steady paycheck from a company that will be around. After the nuclear holocaust there will be cockroaches and AAA.

    Cons

    Two words here....cross sell....
    Aside from your banal job responsibilities you are expected to cross sell a multitude of products designed to increase the Autoclub's profit margin. Think how you go to Starbuck's or any fast food where they want you to supersize your order or buy something that you had not come there for. Well AAA has supersized that sales tactic to the max!!
    And believe me your tenure there will depend on your ability to do that. You are presented pretty much daily a chart or graph showing you how well or not you are doing with this task and you will be infantilized if AAA is not making $$ off your efforts. If you have a used car salesman mentality then by all means work here if not run for the hills!

    Advice to ManagementAdvice

    You the execs should be finding ways to increase your already sizable assets. Don't put it on the backs of your workers.

    Doesn't Recommend
    Positive Outlook
  3.  

    Pretty good

    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA)

    Pros

    Good leads if you can close them

    Cons

    Underwriting guidelines are strict but fair

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Member services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Services Representative in Heathrow, FL
    Former Employee - Member Services Representative in Heathrow, FL

    I worked at American Automobile Association (AAA) full-time (more than 3 years)

    Pros

    Helping people and incentives for sales

    Cons

    Call center enviroment extremely hectic

    Advice to ManagementAdvice

    Sure more appreciation

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Consistently getting worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dispatcher in Portland, ME
    Former Employee - Dispatcher in Portland, ME

    I worked at American Automobile Association (AAA) full-time (more than 5 years)

    Pros

    Flexible work hours. Easy job. Pay isn't terrible. Some of the co-workers are really cool. It's a hard job to be fired from (pro and con).

    Cons

    Brown nosing is awarded. Hard work is not. Constant micromanagement. Payroll mistakes common. Yearly raises rarely exceed 2%. It's hard to get fired. Losing service contractors left and right because they don't pay enough. Management and supervisors rarely take the side of their subordinates when there is a conflict.

    Advice to ManagementAdvice

    Stop micromanaging and pay contractors more money so they will work for you!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Its ok

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Dearborn, MI
    Former Employee - Administrative Assistant in Dearborn, MI

    I worked at American Automobile Association (AAA) full-time (more than an year)

    Pros

    Decent hours and benefits.
    Flex time, IF your boss allows it......

    Cons

    Mico managers. Executive leadership does not want to hear the truth of things...antiquated business practices. They want and expect to grow but refuse to do proper 21st century marketing. Still counting on word of mouth and brand recognition.

    Advice to ManagementAdvice

    Get your head out of the sand. Treat team right....LISTEN to the TRUTH! change your marketing....wait, wrong words.......DEVELOP a MARKETING plan in line with 21st century....

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Just OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Heathrow, FL
    Current Employee - Manager in Heathrow, FL

    I have been working at American Automobile Association (AAA) full-time (more than 10 years)

    Pros

    Ok pay and benefits. For the most part, a very ethical company to work for.

    Cons

    Company is very understaffed and this is only getting worse as AAA no longer really needs a national office. Very limited growth potential, no career pathing whatsoever. Nothing gets done because the governance process takes months to get anything approved.

    Advice to ManagementAdvice

    Invest in your employess to get them trained for the future, not the past. Find a way to make decisions quicker and get things implemented in less than a decade.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Great company, bad management

    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA)

    Pros

    good health plans with good incentives

    Cons

    Not much room to grow

    Advice to ManagementAdvice

    Listen to your employee's need

  10.  

    You are directed to run a branch or unit as if you "owned" it but are micromanaged every minute of the day.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA) full-time (more than 8 years)

    Pros

    The medical benefits are adequate although not as good as you would expect from a company the size of AAA. Office hours are decent. Pay is adequate.

    Cons

    Upper management unapproachable and out of touch. Primarily concerned with making sure every square peg fits in a round hole. Goals are unrealistic. Solid performers are not recognized. Turnover is high. Offices are constantly in training mode and not production mode. Technology is somewhat limited. Meetings and phone conferences are endless and often pointless. Lowest paid staff often overworked.

    Advice to ManagementAdvice

    Consider valuing every employee and not "over rewarding" the top 10%. The top ten need to be recognized of course but the middle 60 is constantly berated and ignored for not being the top ten. Your offices would be much more productive and turnover would be cut in half.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Salary Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA) full-time (more than an year)

    Pros

    Hard working honesty resilient integrity

    Cons

    against Hard working honesty resilient integrity

    Advice to ManagementAdvice

    Keep it up good management team

    Approves of CEO

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