American Automobile Association (AAA) Reviews

Updated March 25, 2015
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Employee Reviews

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  1. Terrible!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative in Dearborn, MI
    Current Employee - Member Service Representative in Dearborn, MI

    I have been working at American Automobile Association (AAA) full-time (more than a year)

    Pros

    Pay and benefits are average

    Cons

    Management is totally clueless! There are no team players and it's every woman or man for themselves. Employees who have worked there 35 or 40 years need to go!!!! Not willing to show New people the ropes and are totally clueless with technology.

    Advice to ManagementAdvice

    Care a little more about your staff instead making sure you make it on the presidents elite cruise!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful

    Call Center Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Customer Service (Call Center) in Dearborn, MI
    Current Employee - Insurance Customer Service (Call Center) in Dearborn, MI

    I have been working at American Automobile Association (AAA) part-time (less than a year)

    Pros

    -AAA has solid benefits- provided you are eligible for them.

    -The company is not for profit, which means that you don't have to sell to customers and that the company goal is not more profit, but successfully helping customers.

    Cons

    - You are constantly micromanaged/recorded. Everything, from call time, "after call work" and even bathroom breaks is strictly recorded and criticised.

    - The grading scale for CSR evaluation is somewhat unfair. One mistake in certain categories can result in 20 percent or more being deducted from your score. This, added to the performance goal of 92 percent, perceivably reduces your margin of error to zero.

    - During spans of weeks to months, your phone will go off constantly, increasing your workload and decreasing your call quality. This is the worst part of the job- being overwhelmed with work constantly.

    Advice to ManagementAdvice

    - Give us a chance to succeed by overhauling point scales for evaluation and being lenient when needed.

    - Go to bat for us in regards to pay. We in the call center are essentially being underpaid due to our responsibilities in the insurance industry.

    Find a way not to strangle us by micromanaging our whereabouts during every second of the day.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. great call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ERS Consultant in Lake Mary, FL
    Current Employee - ERS Consultant in Lake Mary, FL

    I have been working at American Automobile Association (AAA)

    Pros

    lots and lots of ot available

    Cons

    just needs to be more team oriented

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at American Automobile Association (AAA) full-time (more than 8 years)

    Pros

    There is lots of room for growth of you play your cards right. I started at 13 an hour at the bottom and now at over 50k in just a few years. Great people if your a people person...

    Cons

    Lots of work! Dealing with members can be difficult but that's anywhere you go. I think of it as job security. There can be a lot of gossip if you allow yourself to get involved with it. Almost like high school... once your on their bad side you may as well start looking for another job...

    Recommends
    Positive Outlook
    Approves of CEO
  6. An ok job i guess

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA)

    Pros

    easy money overtime available o

    Cons

    angry customers working every weekend

    Advice to ManagementAdvice

    n/a

  7. 2 people found this helpful

    Stable job but very demanding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fresno, CA
    Current Employee - Customer Service Representative in Fresno, CA

    I have been working at American Automobile Association (AAA)

    Pros

    Great Starting pay ,Great Benefits, Great Co Workers. Management tries to make the working environment fun around the holidays.

    Cons

    The work and life balance is Non Existent.. You can be sick with a very nasty illness that is communicable and you still have to come to work. They dont care if the whole office is sick. The Occurrence system is horrible its more of a 3 strikes youre out type deal. Oh did you say Drs note? Lol they laugh at those. Besides that there is some favoritism which is normal in any place of work Im sure.

    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful

    Travel consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at American Automobile Association (AAA)

    Pros

    Great work environment and benefits

    Cons

    The pay was below average

    Recommends
    Neutral Outlook
    Approves of CEO
  9. Very positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Counselor
    Former Employee - Travel Counselor

    I worked at American Automobile Association (AAA)

    Pros

    Management in Charlotte office is excelellent

    Cons

    I did not like working on Saturday, but understood it is part of the job.

    Recommends
    Positive Outlook
    Approves of CEO
  10. Quality work environment, very professional and committed to serving members

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Emeryville, CA
    Current Employee - Business Analyst in Emeryville, CA

    I have been working at American Automobile Association (AAA) full-time (more than 5 years)

    Pros

    Great place to work, employees are dedicated to serving the needs of its members

    Cons

    Behind in technology, need to update their systems and invest in training

    Advice to ManagementAdvice

    Need to improve the systems to make it easier to serve members' needs

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful

    AAAEC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Specialist
    Current Employee - Branch Specialist

    I have been working at American Automobile Association (AAA) part-time

    Pros

    I love my job. The company is great and there are always ways to exceed your own goals. I hope to be there for life and I can't see any problems.

    Cons

    I do not see any cons.

    Advice to ManagementAdvice

    Management needs to take pressure off of their new associates. This high pressure causes potential employees to buckle and quit

    Recommends
    Positive Outlook
    Approves of CEO

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