American Automobile Association (AAA)

www.aaa.com

American Automobile Association (AAA) Reviews in Tampa, FL

Updated November 19, 2014
Updated November 19, 2014
356 Reviews
3.0
356 Reviews
Rating Trends

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American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
110 Ratings

Review Highlights

Pros
  • They also offered 2 days Work From home, that was a great way for Work-life balance (in 14 reviews)

  • They do have good benefits and nice coworkers (in 25 reviews)


Cons
  • The upper management staff is completely unhelpful (in 13 reviews)

  • Lack of communication between leaders results in finger pointing and lies ending with agents taking the fall (in 5 reviews)

More Highlights

11 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Micromanaged but decent money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clerk in Tampa, FL
    Current Employee - Clerk in Tampa, FL

    I have been working at American Automobile Association (AAA) full-time (more than 3 years)

    Pros

    Benefits
    Flexible with Time off
    Easy Job
    Company Events
    Co Workers

    Cons

    Micromanagement no matter what level employee you are

    Advice to ManagementAdvice

    Ease up some on employees. Trust them to do their job

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Swish and Flick! We Don't Give A....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Insurance Agent Property & Casualty in Clearwater, FL
    Former Employee - Licensed Insurance Agent Property & Casualty in Clearwater, FL

    I worked at American Automobile Association (AAA) full-time (more than an year)

    Pros

    I earned my Associates degree in "Complete Corporate Dysfunction", my Bachelors in "Exceptional Disproportionate Expectations" , my Masters in "Corporate Schizophrenia" and my PH.D in " Career Cremation". I was able to do all of this within 18 months thanks to their "C.R.Y Fund"!! (Completely Ruin You Fund)! This company is truly five star when it comes to team disintegration and moral ineptitude.

    Cons

    The cloud of despair that looms everywhere.

    Advice to ManagementAdvice

    When explaining to a new victim err producer the compensation plan you may wish to consider beginning the conversation with "Once Upon A Time In A Land Far, Far Away".

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Worst job I ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Advocate I in Tampa, FL
    Former Employee - Customer Advocate I in Tampa, FL

    I worked at American Automobile Association (AAA) full-time (more than 3 years)

    Pros

    There is NO good reason to work here unless you want benefits and even those aren't great.

    Cons

    Worked as "Customer Advocate" (apparently they don't know the meaning of advocate.) Just laid off in April with 128 other people. Taking road service calls. 5 page script - if you miss one item you fail the call. You are recorded. You are micromanaged to death. You cannot make any suggestions or comments. If you try to go any higher than your supervisor you are written up. There's no advancement. Also calltakers were melding into dispatchers over the past few months. Drivers have quit because they no long pay them for gone on arrival calls. I think drivers have quit or been let go because the wait times have escalated. Used to be within 45 mins - now wait time in most places 1-2 hours. So called "priority" calls (like on the interstate) are no longer a priorty tho they tell you that. Recently had to experience that first hand when broke down in Lakeland (live in Pinellas a 40 min drive). Broke down on interstate. 5 people - two elderly two diabetics. What water we had we put in car. It was rainy, getting dark, no bathroom, no food, no water. Called AAA - said it would be priority. Called an hour later to inquire where driver was and they said were having a hard time finding a driver that wanted to drive to Pinellas. Friend came and picked up the 3 ladies and the men stayed with the car. Ladies waited til driver called at 9:50 saying he would be there soon so we left. They said driver showed up at 10:10 - 3 hours after we called. (we stopped quick to go to use a restroom at a gas station) We got to our street and the tow truck was there. The guys said he drove 80 miles an hour the entire way. I wouldn't recommend anyone working here even if it was the only thing available. The stress is simply not worth it. The money is crap for what you have to go through and do. You have no say - it's just do your job and shut up. I see AAA going downhill- no one needs maps anymore with GPS and everyone can do their own travel arrangements online. Auto Vantage has a much better deal for less price and you get more (150 miles towing, home/car lockout and when you call them they can find you immediately - a technology AAA only has for 2 phone services.) Can't tell you how many calls I took where the member had no clue where they were at and expected us to find them!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Horrible company since the merger took over!!! They do not value their employees at all.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative in Tampa, FL
    Former Employee - Claims Representative in Tampa, FL

    I worked at American Automobile Association (AAA) full-time (more than 8 years)

    Pros

    Love the employees there. Also, you have some freedom and are not really micromanaged, depending on the manager.

    Cons

    Terrible benefits, terrible claims handling practices, no training department/plan, dinosaur computer systems, you never have the tools needed to complete your every day job functions, promised things which never happen. Lots of "behind your back" talking by management. TERRIBLE BONUSES! TERRIBLE COMPENSATION!! TERRIBLE HIRING DECISIONS!!!

    Advice to ManagementAdvice

    Pay what people are really worth, express interest in those who are of value to the company, reward those who work the hardest for you, hire employees that actually have a brain ... or better yet experience. Oh, and background checks on new hire candidates would be nice too! Half of the people you are hiring have been FIRED from their prior companies and are lying to you about it!!!! Promote within.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Great co-workers!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - .NET Consultant in Tampa, FL
    Former Employee - .NET Consultant in Tampa, FL

    I worked at American Automobile Association (AAA) as a contractor (more than an year)

    Pros

    People to work with were great
    Workload was okay. They also offered 2 days Work From home, that was a great way for Work-life balance.

    Cons

    Compensation was not the best, but was okay.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Call Center

    Current Employee - Operator in Saint Petersburg, FL
    Current Employee - Operator in Saint Petersburg, FL

    I have been working at American Automobile Association (AAA) full-time (more than 8 years)

    Pros

    The benefits were pretty good.

    Cons

    They are closing all but one call center in FL. Short on staff since they are shutting down centers.

    Negative Outlook
  8.  

    Greedy Company, Low Pay, Only worried about commissions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Counselor in Tampa, FL
    Former Employee - Travel Counselor in Tampa, FL

    I worked at American Automobile Association (AAA) full-time (more than 5 years)

    Pros

    Nothing positive to say about the company at all. They work you to death and do everything they can to maintain your quota without giving the employee a chance to attain them.

    Cons

    Management has blinders on, very unprofessional, quotas are the number one priority along with treating and paying their employees like trash.

    Advice to ManagementAdvice

    Shape up, Become more professional and get back to the basics of treating employees fairly and in return they will be more productive. Also, PLEASE upgrade your computers and software and do not be so concerned about override comissions instead focus on the CUSTOMER....

    Doesn't Recommend
    Disapproves of CEO
  9.  

    it is okay. better than some agent positions but not the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Insurance Agent in Tampa, FL
    Current Employee - Insurance Agent in Tampa, FL

    I have been working at American Automobile Association (AAA)

    Pros

    aaa has a great reputation

    Cons

    aaa is a small company

    Advice to ManagementAdvice

    n/a

    Recommends
    No opinion of CEO
  10.  

    groundhogs day meets office space

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Executive II in Tampa, FL
    Current Employee - Account Executive II in Tampa, FL

    I have been working at American Automobile Association (AAA)

    Pros

    family friendly and flexible hours

    Cons

    repetitive mistakes by multiple people, lack of ownership and accountability in entire marketing dept

    Advice to ManagementAdvice

    dont count senority as indicator of intelligence, skills, or competence

    Doesn't Recommend
    Disapproves of CEO
  11. 1 person found this helpful  

    Jekyll & Hyde

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Insurance Customer Service (Call Center) in Tampa, FL
    Current Employee - Insurance Customer Service (Call Center) in Tampa, FL

    I have been working at American Automobile Association (AAA)

    Pros

    Flexible work hours, depending upon area of responsiblity

    Cons

    Public Relations department slicker than graphite; image portrayed does not reflect company's inner workings. Management is cold, indifferent and insensitive. Foul language routinely used by mid-management (in mixed company) and seems to be a proud tradition. Overall, mindset is a quarter century behind times. Salaried employees routinely work long hours (45+ is the norm).

    Advice to ManagementAdvice

    Be honest, and treat employees with respect - you are not always right. Practice the courtesy that's projected to the public. Refrain managers from running (some) departments as if we are in a third world country. Plan projects and goals reasonably, if you can.

    Doesn't Recommend
    No opinion of CEO

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