American Cancer Society

www.cancer.org
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American Cancer Society Reviews in Austin, TX

Updated December 19, 2014
Updated December 19, 2014
28 Reviews
3.3
28 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Cancer Society CEO John R. Seffrin
John R. Seffrin
28 Ratings

Review Highlights

Pros
  • ACS offers really good hours which gives you the ability to have true work/life balance (in 34 reviews)

  • Each day you feel like you are making a difference in the lives of others (in 32 reviews)


Cons
  • We work when the volunteers can help us, so work life balance can be difficult (in 54 reviews)

  • No work life balance and low pay for amount of work/hours required to work (in 19 reviews)

More Highlights

28 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    It's been delightful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Patient Resource Specialist in Austin, TX
    Current Employee - Patient Resource Specialist in Austin, TX

    I have been working at American Cancer Society

    Pros

    You work with great people

    Cons

    Caseload can keep you busy if you don't keep up, they have a weird "sick time" policy where you can't have "unscheduled absences" more than twice in a "rolling quarter", Full-Time is actually only 37.5 hrs a wk so you get paid less

  2.  

    The Titanic of the Non-Profit World

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Patient Resource Specialist in Austin, TX
    Current Employee - Patient Resource Specialist in Austin, TX

    I have been working at American Cancer Society full-time (more than 3 years)

    Pros

    Somewhat flexible hours, ample PTO, mission-driven organization, clean facilities

    Cons

    The directors at the Patient Service Center are out of touch with the needs of the call-center staff. Low pay for those with advanced degrees. I worked at the American Cancer Society for 3 years at both the Patient Service Center and the Quitline (quit smoking program). The Quitline seemed well organized, structured and stable. The Patient Service Center felt more like a sinking ship. Constant turnover surrounded by lay offs and constantly changing policies led to a feeling of helplessness and chaos. I left on a Monday afternoon and never came back.

    Advice to ManagementAdvice

    Listen to your front-line staff. Offer schedule changes when needed. Do not appear untouchable or distant.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Supportive Working Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cancer Information Specialist in Austin, TX
    Current Employee - Cancer Information Specialist in Austin, TX

    I have been working at American Cancer Society full-time (less than a year)

    Pros

    ACS is a well respected non-profit organization that treats its employees well. I work at the National Cancer Information Center (NCIC) in Austin, TX. There is constant opportunities to better one's knowledge and skill set. Supervisors and management are very supportive. Great benefits, PTO, VTO, paid holidays, health insurance, etc.

    Cons

    The job is high demanding, but this should be obvious. Cancer is ever prevalent in our community as is patient needs making call volume high. Plus, NCIC is open 24/7/365.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 5 people found this helpful  

    Dissatisfying and Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at American Cancer Society full-time

    Pros

    Good mission, however I'm not sure that mission is being met. Great funding in the past 100 years that has led to great advances in cancer research over the past 100 years that have really changed how the disease is managed, however I don't think there are current strides to make progressive changes. Good to normal benefits, but poor pay as expected with a non-profit.

    Cons

    Poor office culture at least in my regional office, no enthusiasm in employees or management. It takes so long to make any progressive changes to the point that innovation is basically discouraged. Policies implemented in the 80s are still current, little to no technology. Disconnected from the needs of the current healthcare system. I was very surprised that my coworkers have no knowledge of the Affordable Care Act or other current issues in healthcare. Closed door policy.

    Advice to ManagementAdvice

    Encourage innovation and change. It's the only way to affect healthcare and cancer treatment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at American Cancer Society full-time (less than a year)

    Pros

    ACS offers a really good work environment and supports a great mission. It's nice that there are jobs available all over the country. The medical benefits I had were GREAT and they offered several options. ACS offers really good hours which gives you the ability to have true work/life balance.

    Cons

    Low pay (in a non-profit it's kind of expected!), limited room for growth depending on your desired areas.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Good work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Patient Resource Specialist in Austin, TX
    Current Employee - Patient Resource Specialist in Austin, TX

    I have been working at American Cancer Society full-time (more than a year)

    Pros

    Fantastically supportive management and team mates. The company does try to do very small things to show appreciation. There are regular coffee days, when some colleagues will provide "HEB Special Roast" coffee. At some times, the organization will give its workers pizza or cake. Mostly, Co workers will band together to have pot lucks .

    Cons

    Low pay, increasingly constricting work environment and less flexibility. You have to clock in and out, which makes one feel less fulfilled as a person and more like a cog in a machine. The company doesn't consult any ground floor members before making large decisions. Currently, the organization is going through an abundance of change as it relies less on its local offices. This may be a positive if you enjoy working in a regularly changing environment.

    Advice to ManagementAdvice

    Listen to those on the ground level before making drastic changes, at least a small group or committee.

    Recommends
    Negative Outlook
    Approves of CEO
  8. 3 people found this helpful  

    No Room For Advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Patient Navigator in Austin, TX
    Former Employee - Patient Navigator in Austin, TX

    I worked at American Cancer Society full-time (less than a year)

    Pros

    Generous time off, learn how to survive petty office politics

    Cons

    Call center, you will be ostracized if you don't drink the Kool-Aid

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Patient Resource Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Patient Resource Specialist in Austin, TX
    Current Employee - Patient Resource Specialist in Austin, TX

    I have been working at American Cancer Society full-time (less than a year)

    Pros

    The atmosphere, they really care about employees, great benefits. I have made great friendships. Can pursue other things outside of work, in my case family.

    Cons

    No room for growth.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Pleasant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Patient Resource Specialist in Austin, TX
    Current Employee - Patient Resource Specialist in Austin, TX

    I have been working at American Cancer Society full-time (less than a year)

    Pros

    I believe in the mission and work of this company, and believe they do their absolute best to be good stewards of donor dollars. Good atmosphere, caring and attentive management.

    Cons

    The red tape of the internal processes occasionally gets in the way of delivering services effectively.

    Advice to ManagementAdvice

    Allowing employees more decision-making capability would do wonders for morale.

    Recommends
    No opinion of CEO
  11.  

    It's a good fall-back job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cancer Information Specialist in Austin, TX
    Former Employee - Cancer Information Specialist in Austin, TX

    I worked at American Cancer Society full-time (more than 10 years)

    Pros

    My coworkers were great. And you can go home at the end of the day feeling as if you helped people. They're always hiring and it's pretty easy to get your job back if you haven't burned bridges.

    Cons

    The place feels stagnant. Not a lot of upward movement.

    Recommends
    Positive Outlook
    Disapproves of CEO

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