American Dairy Queen
3.0 of 5 12 reviews
www.dairyqueen.com Minneapolis, MN 150 to 499 Employees

American Dairy Queen Reviews

Updated Feb 9, 2014

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3.0 12 reviews

                             

50% Approve of the CEO

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John Gainor

(4 ratings)

43% of employees recommend this company to a friend
12 Employee Reviews
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    Great work life balance and company culture. A very old and interesting franchise.

    Anonymous Employee (Former Employee)

    ProsCustomers are very passionate about the brand which is rare for fast food. There is a real work life balance that is refreshing for the QSR industry

    ConsStore growth is too rapid for the amount of field support. In many regions there is an adversarial relationship between the franchisees and the corporation. Franchisees don't trust the fact that DQ wants the same things they do---customers, growth, and profits.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Overwork you

    Anonymous Employee (Former Employee)

    Prosworked well with your schedule

    Conswould schedule me to work by myself even on weekends however on my weekends off they would schedule two people to work at the same time

    Advice to Senior Managementdon't overwork employees just because they are capable

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    ripping off customers

    Cook (Current Employee)
    Clinton, OK

    Proscompany makes there money back they spend yearly.

    Constheres no integrity with any dairy queen.s management, thats what i was trained too do.

    Advice to Senior Managementintegrity,discipline,honesty, self preservation.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Nice people, but a frustrating job

    Manager (Former Employee)
    Minneapolis, MN

    ProsNice people in the corporate office

    ConsLow pay. Upper management has no backbone when it comes to standing up to the franchisees.

    Advice to Senior ManagementLookout for the people in the trenches, your decision effect them in very big ways. The corporate staff also matters, not just the franchisees.

    No, I would not recommend this company to a friend

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    • Work/Life Balance
           
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    Good First Job

    Anonymous Employee (Current Employee)
    Maple Valley, WA

    ProsWorking environment is easy going.

    ConsEmployees are unable to keep their personnel life and troubles out of their work life.
    The pay does not match the amount of work required.

    Advice to Senior ManagementAllow for more growth through the company. Provide more training opportunities. Improve communication to staff.

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    • Work/Life Balance
           
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    Nice People and Interesting Brand History

    Anonymous Employee (Former Employee)
    Minneapolis, MN

    Pros-Nice People
    -Work/Life Balance Priority
    -Delicious Product
    -Interesting Brand
    -Franchise Experience w/ one of the Most Experienced Franchisors
    -7:30am-4pm Office Hours Offer Ease for Childcare and Traffic Avoidance

    Cons-Long Tenure of Employees Can Stifle Innovation
    -Franchisee/Franchisor Relationship Is Complicated and Enforcement is Not Consistent
    -LImited Career Development Potential and Lack of Training
    -Lackluster Headquarters Environment

    Advice to Senior ManagementPlease consider longterm Strategies and communicating them regularly to the employee base.

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    • Disapproves of CEO

     

    Grueling and draining, even by food service standards

    Cashier (Former Employee)

    ProsLet's face it, in this economy, even a basic minimum-wage job might be better than nothing at all. If you can respect the institution it serves as not only an ice-cream shoppe, but a point of nostalgia for older customers (usually in their 50s or 60s) or parents with young children, then it might give you a sense of pride.

    ConsA highly broken chain of command depending on who the local manager/owner is. Unsanitary conditions. High accident rates around equipment and unsafe surfaces. Frequently rude customers. Deteriorating, obsolete technology makes doing one's job more difficult and less efficient.

    Advice to Senior ManagementPlease, invest in newer and less-complicated register systems. A few non-slip floor mats and stain-resistant flooring material would do wonders for the place as well.

    No, I would not recommend this company to a friend

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    Great place to start working when young

    Anonymous Employee (Former Employee)

    ProsManager of the store I was at, was willing to promote.
    People I worked with

    ConsSeasonal work, Summer was busy, winter wasn't

    Yes, I would recommend this company to a friend

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    • Work/Life Balance
           
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    Great place to start your career, but there isn't a lot of room for growth

    Anonymous Employee (Current Employee)

    ProsInternal teammates are great! One of DQ's best assets is the corporate staff.

    ConsVery little room for growth
    very old school mentality
    no support staff for some departments,
    very focused on home office employees, field staff is an after thought
    Below industry average salaries

    Advice to Senior ManagementHalf of the companies employees work in the field, the corporation needs to find ways to engage the field staff and find growth opportunities. There are virtually no promotion opportunities for anyone in the field.

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    It was awesome.

    Anonymous Employee (Former Employee)

    Prosthey offer many career opportunities

    Conssometimes it can be repetitive

    Advice to Senior Managementnone

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