American Dental Partners

  www.amdpi.com
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American Dental Partners Reviews

Updated July 18, 2014
Updated July 18, 2014
31 Reviews

1.6
31 Reviews
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American Dental Partners Chairman, President, and CEO Gregory A. Serrao
Gregory A. Serrao
25 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Overworked Team Members, High Turn Over, No Cost of Living Raise in numerous year, some staff more than 6 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Roseville, MN
    Current Employee - Anonymous Employee in Roseville, MN

    I have been working at American Dental Partners full-time for more than 5 years

    Pros

    The company has a good core foundation, the corporate value and the ideas they have sound good on paper and look great plastered all over the offices of the company. You consistently get a paycheck on time. The benefits are also OK, as with most companies they could be better, but they are not that bad.

    Cons

    The most concerning issue with this company is High, High, High staff turn over (I cannot stress how many staff are constantly moving onto other companies, it is almost unreal) and very low staff moral, from my experience, if you have been there longer than a year, you have been sucked into the low staff moral that seems to fester in all the practices and offices and you are either currently looking for a new job, or waiting for a personal issue to subside so you can focus on finding a new job. The Executive Staff expect every one staff member to do the work of three people and than there is no chance of a cost of living raise - Ever, let me stress this- NO COST OF LIVING RAISE EVER, the only raises they give out are for "Top Talent" which is a very small percentage of the entire company, I am not sure of the exact number but it is around 5 or 10 percent that can get it, out of 4500 people, but most of the staff are top talent, so they are overworked, the other issue is the Executive Staff, they hirer team members for their expertise's in their perspective departments, but refuse to listen to them on how to make positive, standard practice changes. This company never really achieves any real results because staff are constantly turning over for other opportunities in other companies, so you are either shouldering an entire project on your own, if you happen to be one of the team members waiting for that silver lining / recognition / raise / promotion that I have not seen in over six years, or you are constantly retraining new team members, and trying to get them up to speed quickly to meet unattainable project time lines or requests. They have a plan to grow the company by building new practices and purchasing older ones, but they don't invest in the staff or the offices they already have until it is so costly to do to upgrades or enhancements that you have to plea with vendors because they now cant afford to do it because they waited so long to replace or repair it, so they need the price to be lower. This company is also very, very slow in promoting and assisting with any career development, if you are used to companies that promote employees for hard work and full corporate dedication, don't come here, it will be ten or more years before anything like that happens, if it even does.

    Advice to ManagementAdvice

    I have been working in Corporate American for over 30 years, your staffing turn over is not normal, Many of the Senior Staff say it is normal, but from my experience and the experience of the other people that left reviews of this company here it isn't, I have worked in larger organizations that have the same amount of staff turn over in a year, that American Dental has in one month, , they need to take a look at this, you are never going to be an enduring and lasting company if the team that you need to do that are always leaving for better pay, better work life balance, and yearly cost of living raises, and well we are on that, it is not normal to not have a standard 3.5 percent yearly cost of living raise. American Dental is always looking at the increases in cost of doing business, but forget, your loyal and dedicated employees are also facing increases in their living expenses due to inflation, ,every year we work here, we are making less money!!! If you truly want to build a lasting and enduring company, you need to take an fresh, honest, blinds wide opened look at why your employees are all leaving, The entire company talks about it, and for some reason the Executive Staff all ignore it and give some story on how this type of staff turn over is normal, and say they don't have high turn over. You have people here that truly want to help you grow, but you need to treat them with respect and financially show them you appreciate them, if there wasn't so much turn over we may actually be able to get to achieve some of the goals and project American Dental and the Affiliates have.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    This place will take yours off your life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Dental Partners for more than 10 years

    Pros

    1. You will most likely receive a paycheck.
    2. You will most likely have access to an affair if that's your kind of thing.
    3. You can get away with being absolutely horrific at your job and it doesn't matter, because everyone else will pick up the slack.
    4. If you're on the management level, well done. You can get away with murder. Just blame it on your team and nothing bad will happen to you. Actually, you'll probably receive a pat on the back and a raise.
    5. The guys who work at the cafeteria downstairs don't judge you when you sit alone at a table and stare out the window hopeless and miserable.
    6. The guys who work at the cafeteria downstairs make the best breakfast sandwiches you will ever consume, or maybe it just feels that way because getting a breakfast sandwich means you're not sitting inside of American Dental Partners.
    7. You're so respected and valued that instead of getting a bonus around the holidays, you get a piece of chocolate.
    8. Keep working hard and improving yourself, because you'll never get a raise. Again, unless your upper management, then you will probably get someone else's entire salary.
    9. Get excited for the annual Christmas party where you'll awkwardly be placed at a table with people who think they're better than you while listening to a harp and a drunken, slurred speech about "values" from the CEO.
    10. You don't need to worry about ever going back to school or improving skills that are necessary for your job, because that's not in the "budget".
    11. If you hate money and enjoy working like a mule, this place is perfect for you.
    12. When you retire/get married, you will get a cake and a candlestick.
    13. If you're stressed and can't handle your workload, don't fret. Your work will just be given to someone else with a smile.
    14. So you want to be a manager and have no experience? Welcome aboard!
    15. There is absolutely no dress code.
    16. Team meetings are really productive. You continually meet on issues, strategize on improving, and nothing is ever resolved.
    17. Literally no one is held to the same standard.
    18. You don't ever have to open up about issues or concerns because nothing will ever be done about it.
    19. No ambition? No brain? No self-respect? You're hired!
    20. They throw a really fabulous party every year where you're forced to sit awkwardly and listen to speeches about "best practices" which are non-existent. It's a popularity contest disguised by fancy dinner plates and an open bar. Score!

    The list goes on but please, do yourself a favor and turn down any offer of employment while doing the Irish jig.

    Cons

    cons? what cons? ha! ha!

    Advice to ManagementAdvice

    There's too much damage to be repaired.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    past employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rdh  in  Franklin, WI
    Former Employee - Rdh in Franklin, WI

    I worked at American Dental Partners full-time for more than a year

    Pros

    Health insurance. That was the only pro I can think of.

    Cons

    It is a dental hygiene farm, meaning the hygienists are pushing patients in and out like a machine and they don't get lunch half the time or even have time for a bathroom break. The hygienists are over-worked, under appreciated, and easily replaced if they don't meet every single sales goal. Dentistry should be about the patient not selling products patients do not need. Corporate dental is a hygienist's worst nightmare, it's all about private practice in order to be respected and appreciated for all the hard work it took for that "RDH" title you earned.

    Advice to ManagementAdvice

    Treat your staff with respect, don't talk about all of the staff to all of the staff as this isn't high school. Hire front desk staff with dental experience and some level of professionalism. The "patient coordinators" or "front desk staff" as they essentially are need to step it up on filling hygiene schedules instead of only the DDS schedules, we have bills to pay also. This was strictly a commission job so when the front desk staff is too busy talking vs. filling the schedule the hygienists are not getting paid.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Underappreciated team members

    Former Employee - Practice Manager
    Former Employee - Practice Manager

    I worked at American Dental Partners full-time for more than 10 years

    Pros

    My local organization did the best it could to maintain a positive workplace, however, eventually there was nothing that could be done to outweigh the negative influence of corporate AMDPI.

    Cons

    Lack of pay increases for multiple years, lots of turnover as a result. Long term employees were expected to pick up extra responsibilities without additional compensation. Lack of respect for the front line staff. When concerns were brought up canned response was "Everyone is replaceable".

    Advice to ManagementAdvice

    Complete overhaul, starting with Greg S.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    not a great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Dental Partners full-time

    Pros

    they pay you every two weeks

    Cons

    everyone is replaceable. few bad staff make decisions for everyone.
    no raise for cost of living

    Advice to ManagementAdvice

    get rid of employees that have no accountability

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Not a good place to work at all take it from me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dental Assistant  in  Mesa, AZ
    Former Employee - Dental Assistant in Mesa, AZ

    I worked at American Dental Partners full-time for more than a year

    Pros

    SOME of the doctors are great to work with..others not so much. Paycheck is on time, however I have had hours deducted from me with no warning, and when confronted they act like they had no idea.

    Cons

    There are no pay raises not ever. Management is disrespectful towards workers they will literally work you into the ground with no praise as long as you do exactly what they want they won't be so hard on you. Once you speak up or disagree with any management they target you, treat you poorly, not to mention they constantly bad mouth you to others. Its like a high school up in there, management will be in front room painting nails, doing makeup, gossiping, and on phones while others are working their butts off. Lots of turnover, even doctors are aware of everything and have even said the company is horrible and that they don't blame everyone for leaving. This place could care less about the kids and that's so unfortunate, its all about profit and the money coming in. Even at meetings they make it a point to bring up the "core values" which is a load of BS, these meetings are ridiculous its like a blame game they look for people to embarrass in front of everyone and make it look like its the employees faults for anything going wrong in the office. They say until we see a higher profit we can not give any raises. I had been making the same amt for 2 years, with new member coming in I came to find out were making more then 2 dollars then me with no education no certifications and they have me training these people...seriously. Upper management is always in the background I've only met these people maybe 2-3x they don't care to get to know any of the employees. Highly unprofessional place to work run away while you still can.

    Advice to ManagementAdvice

    Middle management grow up and show respect to your workers. Upper management stop looking away from all the issues in this company and do something to fix it, put a stop to all the bullying done here, get to know your employees and acknowledge them. STOP THE FAVORTISM.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Difficult Times but Company Still Spending Money to Grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Dental Partners full-time

    Pros

    Company investing to grow business through denovos or acquisitions
    Good understanding of challenges in the health care market
    Good group of people who want the best for the company

    Cons

    Not everyone wants to (or is forced to) take accountability for their actions
    Management needs to be tougher with known people problems instead of letting them continue to poison the well
    Structure of business is complex

    Advice to ManagementAdvice

    People don't understand the big picture and if you don't tell us....we will make it up. Tell us what is happening and why.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Mediocrity. It takes a lot less time and most people won't notice the difference until it's too late

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Dental Partners full-time for more than 8 years

    Pros

    It's a decent paycheck, no real expectation of excellence or to even show up on time. Most employees are on cruise control and have long ago zoned out to whatever they can find on the internet. Once you are in the chances of getting fired are minimal along with the chance of getting a raise. Pretty sweet deal if your looking to lay low for a couple of years.

    Cons

    Company is having trouble figuring out where it is spending money, lots of changes and closings. Most of the Managers have no professional training or experience in actual Management. There is no real structure or training here and this would make for an awful first job. The benefits are also nothing to get excited about.

    Advice to ManagementAdvice

    The management is too fragmented and do not provide the type of leadership necessary to run a company. Managers also mask the truth from upper management which causes stress on the various departments. Upper Management needs to connect with the people doing the work, they have good people here with good ideas, but that information is not getting up the chain.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Single most disappointing work experience to date

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Dental Partners full-time for more than 3 years

    Pros

    Local interaction with outstanding, dedicated providers. Paycheck always deposited on time. Decent benefit options if you are willing to overlook low pay and lack of recognition.

    Cons

    Lies, empty promises, broken spirits, deceitful billing practices, impossible work load, quick to criticize and slow to praise. Core values touted as gospel but they are farce. This company cares for no one, not the patient and certainly not the employees. Disrespect towards dentists is encouraged by middle management and upper management. Profit is the only important element and all else is pushed aside or trampled. When they are lucky enough to have employees that care for the patient above all, as they are taught is the true purpose of the organization, those employees are brow beaten, however subtly, until broken or until they are brave enough to separate from the company. If you need a job then fine but go in with open eyes. Seeing the knife coming is easier than getting it in the back.

    Advice to ManagementAdvice

    'Meet' less, work more. Learn to do the job of every office employee so that you understand what you are asking for and can instruct from a hands on approach. Experience is the only real knowledge. You may know how something is supposed to work, but until you understand what it takes at the ground level your knowledge is empty.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Core Values? Only on paper!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Dental Partners full-time

    Pros

    A paycheck and that is about it.

    Cons

    I used to be proud to work for this company, however in the last month they have proven their "core values" are on paper only. I originally thought it was just local management making bad decisions but after reaching out to upper management and getting no response it is apparent it is corporate wide. I admired our CEO until recently and enjoyed hearing him speak yearly. He seemed very sincere and caring. Now I see it is all about the "numbers". So much for family first. I was considered "top talent" until I had to say I was unable to meet what was being asked of me hours wise. Different employees are held to different standards. Definite favoritism.

    Advice to ManagementAdvice

    Listen to the people in the trenches....walk a mile in our shoes. Working so short handed may save the company money but it puts undue stress on the employees and doesn't allow us to do our jobs they way we are capable of.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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