American Eagle Outfitters
3.3 of 5 860 reviews
www.ae.com Pittsburgh, PA 5000+ Employees

American Eagle Outfitters Reviews in Boston, MA

Updated Jun 16, 2014
All Employees Current Employees Only

3.8 14 reviews

                             

100% Approve of the CEO

American Eagle Outfitters Interim CEO Jay Schottenstein

Jay Schottenstein

(1 ratings)

77% of employees recommend this company to a friend
14 Employee Reviews Back to all reviews
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    great

    Sales Associate (Current Employee)
    Boston, MA

    Prosdiscounts, fun, cool vibe, awesome co-workers

    Consnothing bad to say about them

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    You literally "Live Your Life" at your job, but you enjoy it.

    Sale Associate/Jean Expert (Current Employee)
    Boston, MA

    ProsThe environment is fun, friendly, inviting, and team-driven. Your performance is recognized in the form of rewards- discounts, free merchandise, awards on the "wall of awesome", etc. The management team trains you well. If you do extremely well, you may be asked to work additional shifts, which means more money for you.

    ConsAlthough you receive additional shifts (and more money) you feel like you're spending every waking moment at your job, especially during floor set week, or which district or regional managers make their visits. You have no life outside of work, and most people aren't cut out for it. There is too much of a push for selling credit cards to customers, and it feels very manipulative. Also, people who have no experience in retail are getting hired at more than I'm currently making, and I've been with the company for three years. The wage increase structure needs to change!

    Advice to Senior ManagementBesides the wage increase issue, associates who have family vacations planned during a "no time off" zone should still be allowed to take off.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Like a bad relationship; great in the beginning and bad in the end .

    Sales Associate (Former Employee)
    Framingham, MA

    ProsGood discount when you buy clothes and great experience with talking to customers one on one.

    ConsBad hours-either not enough or make you work late or schedule you days you can't work bad pay- got less than a dollar raise working there for 4 years, bad managing: don't get me started...

    Advice to Senior ManagementTreat employees like people not units.

    No, I would not recommend this company to a friend

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    Challenging with all the teenagers

    Associate (Current Employee)
    Burlington, MA

    ProsOk discount on cloths,cloths are current on trend,

    ConsHard to help teen angers when they really don't want your help, always cleaning up after they make a mess for no reason then walk out!!

    No, I would not recommend this company to a friend

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    Great place to work!

    Sales Associate (Former Employee)
    Wrentham, MA

    ProsGreat people, flexible, fun atmosphere

    ConsNone at all! Great place to wok

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Love my job!

    Sales Associate (Current Employee)
    Braintree, MA

    ProsRewarding work environment! Great people in our area and everyone supports each other. There is opportunity to grow to further your career and reach your goals. Our new CEO is making amazing changes and the impact is positive for the employees and customers.

    ConsCorporate level management can be rude and abrasive. Remember WE make it happen for you.

    Advice to Senior ManagementGive stores more payroll to keep customers happy and help to get everything done that is required. The DM is a positive role model and she takes the time to talk and appreciate her employees.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Gone downhill.

    Sales Associate (Current Employee)
    Boston, MA

    ProsGood starter job.
    Great discount, 25% off clearance, 40% off regular stuff, 50% off for first 2 weeks of floorset.
    Great associates.
    Flexible with hours.

    ConsRude/Uncaring managers. Told them I wanted to take 2 weeks off (for an on-campus job) and they told me they would be taking me off the schedule the day before I wanted to begin my 2 weeks off.
    Poor pay, worked for 15+ months, 20 cents over minimum wage.
    Hound us to get credit and rewards, with nothing directly coming to us for getting them.

    Advice to Senior ManagementGive associates more credit, don't hound us as much on credit/rewards if we get nothing out of it. I know it's important for retaining loyalty but don't be unrealistic about it. Be more flexible with time off, because if you can't work with your best employees schedule wise, they will go somewhere else like I plan to.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    Busy job with little reward; management problems; high turnover

    Sales Associate (Former Employee)
    Boston, MA

    Pros-40% employee discount off of regularly priced merchandise
    -easy to get hired
    -relaxed dress code

    Cons-Before every shift, we were required to watch a video about promotions, even if we had already seen the video multiple times. Then, we had to fill out a sheet about what we learned from the video and how we wanted to use it, then meet with a manager and tell them about it, before we could go on the floor. Then, after the shift, we had to meet with our manager and tell them what we had done well and what we wanted to work on in our next shift, write it down, and have them sign it before we could love. I felt like I was in second grade every single time I went to work. It is the most useless and degrading thing I have ever had to do in a workplace.

    -Managers can be rude and mean, and don't seem to care about any of your needs or concerns.

    -Shifts have call-ins either on the beginning or the end of them, so you never actually know when your shift is- you have to call in and find out if you have to go in to work, and then sometimes your shift lasts 2 hours longer than you thought it would. This makes it impossible to plan anything in your personal life.

    -Shifts often get cut short or cut completely because the managers constantly go over on hours.

    -Constant yelling in your ear about the money being made and how much more needs to be made and how much harder you need to work. Lots of punishment, no rewards.

    -No training process; most employees have no idea what they are doing, and have to teach themselves- only certain people know how to do certain things, so if that person isnt there, the whole place is a wreck.

    No, I would not recommend this company to a friend

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    A great starting point in my career.

    Sales Associate (Current Employee)
    Kingston, MA

    ProsEveryone is friendly, and there is room to be promoted.

    ConsOvernight floor sets. Having to work on Black Friday.

    Advice to Senior ManagementMake sure you are respectful but still aware of everything going on.

    Yes, I would recommend this company to a friend

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    good company for a retail job

    Sales Associate (Current Employee)
    Natick, MA

    ProsTreated Fairly
    Fun Atmosphere
    Motivational incentives and comeptitions

    ConsCan come across poor managers

    Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at American Eagle Outfitters reviews and ratings in Boston, MA — including employee satisfaction and approval rating for American Eagle Outfitters CEO Jay Schottenstein. All 14 reviews posted anonymously by American Eagle Outfitters employees.