American Eagle Outfitters Reviews

Updated July 27, 2015
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3.5
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Recommend to a friend
Approve of CEO
American Eagle Outfitters Interim CEO Jay Schottenstein
Jay Schottenstein
193 Ratings

Pros
  • Fun people great discount nice people (in 168 reviews)

  • Great employee discount (30-60%) (in 87 reviews)

Cons
  • Getting people to sign up for credit cards is tough (in 95 reviews)

  • No regard for work life balance (in 28 reviews)

More Pros and Cons

1,416 Employee Reviews

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  1. Great customer experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Montebello, CA
    Former Employee - Anonymous Employee in Montebello, CA

    I worked at American Eagle Outfitters full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    You get 40% employee discount. You get Great customer service experience. You get to meet different people.

    Cons

    If you are not approachable or a ppl person this is not the job for you.

    Advice to Management

    When I worked here I have a great management team!...


  2. American Eagle Distro

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Eagle Outfitters full-time

    Pros

    Opportunities for training and advancement. Take pride in providing for their employees. Willing to listen to employee ideas at times for possible implementation in order to improve the method of business. Good benefits.

    Cons

    Some disagreement among employees on differences between shifts pay, hours, and incentives.


  3. American Eagle Part Time

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Eagle Outfitters part-time (Less than a year)

    Recommends
    Recommends

    Pros

    Discount is amazing Friendly environment Flexible hours Learn how to work with customers Cool managers

    Cons

    The hours are not that much during the summer


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  5. Good part-time job for students

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Springfield, IL
    Former Employee - Sales Associate in Springfield, IL

    I worked at American Eagle Outfitters

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good employee discount and rewards, friendly and non-competitive environment, flexible with schedules, diverse customer base so you're not necessarily interacting with only one type of person all day.

    Cons

    Credit card standards - managers wanted us associates to be constantly pushing the credit card, even to teenagers. There was some pressure to get a lot of sign-ups during a shift.

    Advice to Management

    Get with the times and understand that people do not like giving out personal information these days - fewer and fewer people are willing to give out their emails. Make sales managers more responsible for credit card sign-ups and leave the actual selling and recovery to associates.


  6. Work

    Current Employee - Sales Associate in San Francisco, CA
    Current Employee - Sales Associate in San Francisco, CA

    I have been working at American Eagle Outfitters (Less than a year)

    Pros

    All about customer first attitudes.

    Cons

    Some times some associates don't get noticed.

    Advice to Management

    Keep track of everyone who works there.


  7. American eagle

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Eagle Outfitters

    Pros

    Great discount, good company, were able to accommodate and work with my other job schedule

    Cons

    None, take good care of employees. I'd like to see maybe more locations throughout


  8. Love AEO

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SYLIST in Fredonia, PA
    Former Employee - SYLIST in Fredonia, PA

    I worked at American Eagle Outfitters (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun, fast paced environment Amazing discounts Opportunities to win merchandise Mentally rewarding Positive reinforcement

    Cons

    Management went downhill just as I was leaving. The new store manager just does things a different way, which is fine, but I didn't agree with their techniques. Dealing with many rude customers Long work hours - many people called off and asked to stay longer


  9. Bad managers count

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Valdosta, GA
    Former Employee - Sales Associate in Valdosta, GA

    I worked at American Eagle Outfitters part-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great work/life balance until our old SM quit. Good hours, no favorites, perfect place to build a career.

    Cons

    The new SM was brought in from outside of the company and it didn't work. He didn't know how to balance associates work and life. There was no room for any disagreement with management, leading to hour cuts from well rounded associates. Any time an opinion was voiced, it was counted as an insult rather than help.

    Advice to Management

    Don't hire from outside the company for any full time positions. It leads to animosity and people who don't care about the people under them.


  10. good job

    Former Employee - Stocker in Phoenix, AZ
    Former Employee - Stocker in Phoenix, AZ

    I worked at American Eagle Outfitters (Less than a year)

    Pros

    good for seasonal purpsoes for students

    Cons

    not enough hours for you to work


  11. loved working here

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Eagle Outfitters

    Pros

    everyone is easy to get along with

    Cons

    they dont have a set schedule and your always on call



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