American Eagle Outfitters

  www.ae.com
  www.ae.com

American Eagle Outfitters Reviews

Updated October 30, 2014
Updated October 30, 2014
1,005 Reviews
3.4
1,005 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Eagle Outfitters Interim CEO Jay Schottenstein
Jay Schottenstein
82 Ratings

Review Highlights

Pros
  • There are lots of fun incentives for employees and a great discount on products (in 160 reviews)

  • Great employee discount that you are able to share with family and friends (in 81 reviews)


Cons
  • They even made one girl cry because she "wasn't getting enough credit cards" while she was on register (in 90 reviews)

  • Work life balance is terrible with no rules to regulate hours between shifts (in 27 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    A great place to start to get retail experience.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Montclair, CA
    Former Employee - Retail Sales Associate in Montclair, CA

    I worked at American Eagle Outfitters part-time (more than an year)

    Pros

    The pros of working as a sales associate would be the discount employees would receive on clothing.

    Cons

    Not getting enough hours during the week.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Diverse Location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Eagle Outfitters

    Pros

    Okay starting pay, you get to meet a lot of people, fun but serious managers

    Cons

    some managers can pick favorites

    Recommends
    Approves of CEO
  3.  

    Great place to work, good pay, positive atmosphere, and fun people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Manchester, NH
    Current Employee - Sales Associate in Manchester, NH

    I have been working at American Eagle Outfitters part-time (less than an year)

    Pros

    Starting pay above minimum wage which is good for retail associate. Great discount. Reasonable expectations. Room for advancement. Open ability to communicate with upper management.

    Cons

    Some managers (not my store) seem afraid to get rid of people even if they are obviously hindering other associates' performance.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    American Eagle review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Naperville, IL
    Current Employee - Sales Associate in Naperville, IL

    I have been working at American Eagle Outfitters part-time (less than an year)

    Pros

    Very straightforward job, great discount!! Enjoyed working here! Friendly managers!

    Cons

    Had to greet customers for 8 hours on Black Friday once...not pleasant

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Love my store, hate corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Carbondale, IL
    Current Employee - Sales Associate in Carbondale, IL

    I have been working at American Eagle Outfitters part-time (more than 5 years)

    Pros

    Managers at my store are always amazing. They were always OK with days off, understanding about emergencies, friendly, never talked down, were willing to teach me anything I needed to learn, free with reference letters, and just all around amazing people. I don't think I could imagine a better set of managers. The incentives during the summer and holiday seasons were always amazing as well. I would win anything from free jeans, to jewelry, to cups, to any item under a certain price.

    Cons

    One of the main challenges was with the upper management, aka district managers and higher. They were never friendly when they came, always talked down, and seemed like they just wanted to scare us. They even made one girl cry because she "wasn't getting enough credit cards" while she was on register. They also have a tendency to say that they're coming, but never show up.

    Advice to ManagementAdvice

    Upper management: I would just say to get to know your employees. You will go so much farther and your stores will perform so much better if you associates think that you're rooting for them, instead of trying to scare them or get them fired.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    loved my co wokers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Eagle Outfitters part-time (less than an year)

    Pros

    the employee discount is great if you become a jean expert

    Cons

    short shifts, and lots of on call shifts

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Webster, MA
    Current Employee - Anonymous in Webster, MA

    I have been working at American Eagle Outfitters part-time (less than an year)

    Pros

    Outgoing and personalized company. Very customer focused.

    Cons

    The pay as an associate is bare minimum.
    The hours are barely reaching the time able to take a break.

    Advice to ManagementAdvice

    Definitely up the hours.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in East Lansing, MI
    Current Employee - Sales Associate in East Lansing, MI

    I have been working at American Eagle Outfitters part-time (less than an year)

    Pros

    Great staff and company. Discount is amazing!

    Cons

    Annoying week-by-week schedule and getting a sub can be tricky.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Houston, TX
    Former Employee - Sales Associate in Houston, TX

    I worked at American Eagle Outfitters part-time (more than an year)

    Pros

    fun, friendly, great way to learn to work with all kinds of people. If you show that you want to work, management usually will notice and it will be easy to get more hours if you want them, just be friendly and busy when you work.

    Cons

    some of the hours are random, if any at all for the week depending on your location. management tends to change alot

    Advice to ManagementAdvice

    be friendly and nice to your workers, show respect if you want them to work hard for you.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    My experience was very positive, I was able to grow here and take on high responsibility in a fairly short amount of tim

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Art Director in Pittsburgh, PA
    Former Employee - Art Director in Pittsburgh, PA

    I worked at American Eagle Outfitters full-time (more than 5 years)

    Pros

    -1/2 day fridays in the summer, great vacation
    -travel
    -ability to get as involved as you want to make what you want happen
    -full benefits, 401K match 100%, good health & dental & maternity leave
    -tend to promote from within

    Cons

    -quick turnover
    -conflict in leadership which in turn leads to spinning & confusion with direction
    -main office in pittsburgh
    -not a good life/work balance
    -tend to promote from within people not vetted for company

    Recommends
    Neutral Outlook
    No opinion of CEO

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