American Eagle Outfitters Reviews

Updated April 24, 2015
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3.5
1,251 Reviews
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American Eagle Outfitters Interim CEO Jay Schottenstein
Jay Schottenstein
148 Ratings

Pros
  • There are lots of fun incentives for employees and a great discount on products (in 168 reviews)

  • Great employee discount that you are able to share with family and friends (in 87 reviews)

Cons
  • They even made one girl cry because she "wasn't getting enough credit cards" while she was on register (in 95 reviews)

  • Work life balance is terrible with no rules to regulate hours between shifts (in 28 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Merchandise Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Greenwood, IN
    Current Employee - Anonymous Employee in Greenwood, IN

    I have been working at American Eagle Outfitters (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good management
    Great co workers
    Fantastic Discount

    Cons

    Pay is minimal
    Do alot for a little bit of money

    Advice to Management

    Pay better

  2. Jean Expert/Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Riverhead, NY
    Current Employee - Sales Associate in Riverhead, NY

    I have been working at American Eagle Outfitters part-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great management, great co-workers, laid back work zone, discount is amazing, easy to learn, work is not to hard. Tons of hours during the Holiday Season, Black Friday, and other major holidays.

    Cons

    Shifts are inconsistent and are based on how busy the store will be that week. Again, during the holiday season, hours are amazing, but once the holidays end, hours can vary from 8 to 20 hours and each week is usually slow or inconsistant on the off-season. Customers are also sometimes rude and mess up the clothe piles. You will probably fold the same shirt 100 times for one shift and you have to remember: The customer is always right and their happiness is what matters.

    Advice to Management

    Give employees that have been there more than a year more hours on the off-season.

  3. Administrative Services Clerk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Administrative Service Clerk/FedEx in Cranberry Twp, PA
    Current Employee - Administrative Service Clerk/FedEx in Cranberry Twp, PA

    I have been working at American Eagle Outfitters (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working on computers and FedEx machine daily.
    Working all the time it makes the time go by faster.
    Good company to work for.

    Cons

    I have no bad works to say about American Eagle Outfitters

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  5. sales assosiate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Eagle Outfitters part-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    good pay, nice managers, not a strict schedual

    Cons

    always busy, always need to restock

  6. Consistent and full of opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Lead in Chandler, AZ
    Current Employee - Merchandise Lead in Chandler, AZ

    I have been working at American Eagle Outfitters part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They give tons of opportunities to move up in their company. There are positions to fit every one. They give wonderful employee discounts. The training that AE gives to new employees ensures that the new employee is comfortable and educated on how to work there.

    Cons

    It can sometimes feel like all employees are juggling many different projects at once, which can get overwhelming at times.

    Advice to Management

    My advise to management would be to continue doing awesome! Store 598 is lucky to have such an awesome and hard working management staff.

  7. Nice people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Eagle Outfitters

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great first job for a high schooler

    Cons

    Managers have too much power

  8. Fun Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Eagle Outfitters

    Pros

    Fun, benefits, excellent product, fair treatment of employees and management

    Cons

    at the time too much turnover among management staff within the district

  9. Sales Associate

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Eagle Outfitters part-time

    Pros

    Great atmosphere, discounts, co-workers, clothes

    Cons

    rude customers, standards, work, folding.

  10. Key Holder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Eagle Outfitters full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Employee discount! They were always cool about working around my school schedule. Pay was decent once I got into management, and all the managers were a pleasure working with.

    Cons

    Just like with any retail store, floorsets were the worst. Never got out on time since the company likes to never send anything that is called for on the floorset documents. Therefore having to improvise and make adjustments. That always held us back.

    Advice to Management

    Honestly, everything about this company made it very easy to work for. Only thing that I would suggest would be to promote your associates. Many times there were kids I worked with that had been there for years and were devoted to the company. But never once got a promotion. They then would find something that payed more and left.

  11. Sales Associate

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Eagle Outfitters part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people to work with

    Cons

    Receiving less hours to work

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