American Eagle Outfitters Reviews

Updated July 6, 2015
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3.5
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American Eagle Outfitters Interim CEO Jay Schottenstein
Jay Schottenstein
178 Ratings

Pros
  • Fun people great discount nice people (in 168 reviews)

  • Great employee discount (30-60%) (in 87 reviews)

Cons
  • Getting people to sign up for credit cards is tough (in 95 reviews)

  • No regard for work life balance (in 28 reviews)

More Pros and Cons

1,373 Employee Reviews

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  1. Typical retail job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Charlotte, NC
    Current Employee - Sales Associate in Charlotte, NC

    I have been working at American Eagle Outfitters (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people who work there are typically really fun people to work with.

    Cons

    It's all about getting credit cards!

    Advice to Management

    Stop making every little thing about getting credit cards.


  2. Good Place to get some extra cash

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Eagle Outfitters part-time

    Pros

    -flexible hours
    -Competitions to win free clothes
    -decent discount
    -encouraged to wear what you like
    -meet tons of people

    Cons

    -you are on your feet all day
    -you get paid min wage
    -working in retail in not for everyone

    Advice to Management

    Provide more hands on trainng instead of relying on videos. Make sure asscoiates know about growth opportunities.


  3. Assisting

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in New York, NY
    Current Employee - Sales Assistant in New York, NY

    I have been working at American Eagle Outfitters part-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    the people are very social with others, very nice and active, the people helps when others are in need of assisting

    Cons

    i don't think theirs any

    Advice to Management

    Keep up the good work


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  5. Harsh Management, Great Lessons Learnt

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Eagle Outfitters

    Positive Outlook
    Positive Outlook

    Pros

    Strong Management, with very strict policies regarding performance, spurring to be your best. Great environment, upbeat and lively and with a great sense of camaraderie.

    Cons

    Really poor shift planning system. No online interface, you have to go in to pick up your schedules, and for call-in's you have to call them an hour before to find out whether you have work, thereby making it really hard to plan.


  6. Good Start

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Eagle Outfitters full-time (More than a year)

    Recommends
    Recommends

    Pros

    American eagle was great because they believe in developing their associates. I started as a sales associate, was relocated to Pittsburgh for an their merchandising internship and was hired full-time into their MP&A program. They provide you with classroom experience as well as hands on. Completing their program holds weight.

    Cons

    Work-life and social life were combined. Pittsburgh is fairly small. Chance are you're going to the gym, grocery store and same nail salon as your managers and co-workers. Amazing place to work


  7. Great high school job...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Madison, WI
    Former Employee - Sales Associate in Madison, WI

    I worked at American Eagle Outfitters part-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    They put a lot of effort into training new hires in customer service. The training was consistently reinforced with short exercises before shifts. I felt that the lessons I learned really translated to later jobs.

    Cons

    It's retail... As a smaller store, we didn't receive a lot of product that was featured in the promo materials. Customers would get mad that they couldn't find what they wanted

    Advice to Management

    I thought the work culture was great. Even as a younger team member, I felt that all of the employees communicated well and we were able to accomplish all tasks.


  8. Merchandise Processor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandise Processor in Ottawa, KS
    Former Employee - Merchandise Processor in Ottawa, KS

    I worked at American Eagle Outfitters full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Supervisors treat associates with respect. Company offers perks such as bonuses, POT, cookouts,escalate break time, daily meeting to keep you informed about how the day will be, Great benefits. They are by far the best company I have ever worked for.

    Cons

    Physically demanding, long hours during Holiday season, frustration dealing with associates that don't fallow packing standards and procedures.

    Advice to Management

    Monitor packing rows often to ensure cartons are packed properly. Hold associate accountable if they continue to ignore procedures Quality is number one in all areas of the campus. Teamwork is essential in order to reach production goals.


  9. Really enjoyed the work atmosphere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Wichita Falls, TX
    Former Employee - Sales Associate in Wichita Falls, TX

    I worked at American Eagle Outfitters part-time (More than 3 years)

    Recommends
    Recommends

    Pros

    Great team atmosphere
    Excellent discount
    Guidance
    Good communication between managers and sales associates

    Cons

    Terrible pay
    Hours were all over the place

    Advice to Management

    I really liked the management I worked under which made liking the job easier. My manager was very direct and straight forward and an excellent communicator.


  10. Great first job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Sales Associate in Macon, GA
    Former Employee - Sales Associate in Macon, GA

    I worked at American Eagle Outfitters part-time (Less than a year)

    Recommends
    Recommends

    Pros

    Friendly co-workers, positive/trendy environment, good clothing discounts

    Cons

    Not many hours, stand on your feet for a very long time, have to deal with annoying teen shoppers

    Advice to Management

    I don't have any advice. My managers were great except getting caught up in some drama which was immature.


  11. Great Place!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Greensboro, NC
    Former Employee - Sales Associate in Greensboro, NC

    I worked at American Eagle Outfitters (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent employee discount, fun and laid-back environment, and positive managers.

    Cons

    the pressure of getting people to sign up for credit cards and the amount of hours you get scheduled can be annoying because the don't give many out.



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