American Eagle Outfitters

  www.ae.com
  www.ae.com

American Eagle Outfitters Reviews

Updated October 17, 2014
Updated October 17, 2014
989 Reviews
3.4
989 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Eagle Outfitters Interim CEO Jay Schottenstein
Jay Schottenstein
79 Ratings

Review Highlights

Pros
  • There are lots of fun incentives for employees and a great discount on products (in 144 reviews)

  • Great employee discount that you are able to share with family and friends (in 79 reviews)


Cons
  • Hours MAY sometimes be based off how many credit cards one may get a customer to signup for (in 92 reviews)

  • Work life balance is terrible with no rules to regulate hours between shifts (in 27 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Love my store, hate corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Carbondale, IL
    Current Employee - Sales Associate in Carbondale, IL

    I have been working at American Eagle Outfitters part-time (more than 5 years)

    Pros

    Managers at my store are always amazing. They were always OK with days off, understanding about emergencies, friendly, never talked down, were willing to teach me anything I needed to learn, free with reference letters, and just all around amazing people. I don't think I could imagine a better set of managers. The incentives during the summer and holiday seasons were always amazing as well. I would win anything from free jeans, to jewelry, to cups, to any item under a certain price.

    Cons

    One of the main challenges was with the upper management, aka district managers and higher. They were never friendly when they came, always talked down, and seemed like they just wanted to scare us. They even made one girl cry because she "wasn't getting enough credit cards" while she was on register. They also have a tendency to say that they're coming, but never show up.

    Advice to ManagementAdvice

    Upper management: I would just say to get to know your employees. You will go so much farther and your stores will perform so much better if you associates think that you're rooting for them, instead of trying to scare them or get them fired.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Webster, MA
    Current Employee - Anonymous in Webster, MA

    I have been working at American Eagle Outfitters part-time (less than an year)

    Pros

    Outgoing and personalized company. Very customer focused.

    Cons

    The pay as an associate is bare minimum.
    The hours are barely reaching the time able to take a break.

    Advice to ManagementAdvice

    Definitely up the hours.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at American Eagle Outfitters full-time (more than 5 years)

    Pros

    Always ahead of the curve in new technology and great discount.

    Cons

    Pay is low for the level of dedication that is expected of part timers.

    Advice to ManagementAdvice

    Promote from within all the way up the ladder. Corporate managers with store experiences will benefit greatly.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in East Lansing, MI
    Current Employee - Sales Associate in East Lansing, MI

    I have been working at American Eagle Outfitters part-time (less than an year)

    Pros

    Great staff and company. Discount is amazing!

    Cons

    Annoying week-by-week schedule and getting a sub can be tricky.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Great first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Jamestown, NY
    Current Employee - Sales Associate in Jamestown, NY

    I have been working at American Eagle Outfitters part-time (more than 3 years)

    Pros

    Great workplace environment, friendly employees and managers, great company beliefs

    Cons

    No perks for getting loyalty, low pay for part time employees

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Houston, TX
    Former Employee - Sales Associate in Houston, TX

    I worked at American Eagle Outfitters part-time (more than an year)

    Pros

    fun, friendly, great way to learn to work with all kinds of people. If you show that you want to work, management usually will notice and it will be easy to get more hours if you want them, just be friendly and busy when you work.

    Cons

    some of the hours are random, if any at all for the week depending on your location. management tends to change alot

    Advice to ManagementAdvice

    be friendly and nice to your workers, show respect if you want them to work hard for you.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    American Eagle Outfitters

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Service Clerk/FedEx in Warrendale, PA
    Current Employee - Administrative Service Clerk/FedEx in Warrendale, PA

    I have been working at American Eagle Outfitters full-time (more than 8 years)

    Pros

    I like to working at a fast pace working environment which American Eagle Outfitter is,. I like conversing with the employees at American Eagle Outfitters to complete their objective and help train the co-worker in the Warrendale mail room so they can do their work better. Working on the computers to updating information since their is only 2 people currently employed at the Warrendale facility and also I like doing the international and domestic FedEx work.

    Cons

    There is no challenges at American Eagle Outfitters

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    My experience was very positive, I was able to grow here and take on high responsibility in a fairly short amount of tim

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Art Director in Pittsburgh, PA
    Former Employee - Art Director in Pittsburgh, PA

    I worked at American Eagle Outfitters full-time (more than 5 years)

    Pros

    -1/2 day fridays in the summer, great vacation
    -travel
    -ability to get as involved as you want to make what you want happen
    -full benefits, 401K match 100%, good health & dental & maternity leave
    -tend to promote from within

    Cons

    -quick turnover
    -conflict in leadership which in turn leads to spinning & confusion with direction
    -main office in pittsburgh
    -not a good life/work balance
    -tend to promote from within people not vetted for company

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Fun job while it lasted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Lead in New York, NY
    Current Employee - Sales Lead in New York, NY

    I have been working at American Eagle Outfitters part-time (more than an year)

    Pros

    Amazing people
    Discounts for stylists and Jean experts
    Pay was good

    Cons

    Horrible
    Hours
    Not enough money being made

    Advice to ManagementAdvice

    More hours!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    sales, cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY

    I worked at American Eagle Outfitters part-time (less than an year)

    Pros

    great environment, 95% of the employees are in the same age group as you, make friends easily, discount was awesome, 40 percent off regulary, 80 percent off every couple months.

    Cons

    hours are trash youll get alot of hours one week then almost nothing the following week, you have to clock in and out for EVERYTHING, they really push the AEO credit card its very obnoxious at times.

    Advice to ManagementAdvice

    n/a

    Recommends
    Neutral Outlook

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