American Eagle Outfitters Reviews

Updated April 17, 2015
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3.5
1,243 Reviews
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American Eagle Outfitters Interim CEO Jay Schottenstein
Jay Schottenstein
148 Ratings

Pros
  • There are lots of fun incentives for employees and a great discount on products (in 168 reviews)

  • Great employee discount that you are able to share with family and friends (in 87 reviews)

Cons
  • They even made one girl cry because she "wasn't getting enough credit cards" while she was on register (in 95 reviews)

  • Work life balance is terrible with no rules to regulate hours between shifts (in 28 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Fun Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Eagle Outfitters

    Pros

    Fun, benefits, excellent product, fair treatment of employees and management

    Cons

    at the time too much turnover among management staff within the district

  2. Sales Associate

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Eagle Outfitters part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people to work with

    Cons

    Receiving less hours to work

  3. Sales Associate

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Eagle Outfitters part-time

    Pros

    Great atmosphere, discounts, co-workers, clothes

    Cons

    rude customers, standards, work, folding.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Key Holder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Eagle Outfitters full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Employee discount! They were always cool about working around my school schedule. Pay was decent once I got into management, and all the managers were a pleasure working with.

    Cons

    Just like with any retail store, floorsets were the worst. Never got out on time since the company likes to never send anything that is called for on the floorset documents. Therefore having to improvise and make adjustments. That always held us back.

    Advice to Management

    Honestly, everything about this company made it very easy to work for. Only thing that I would suggest would be to promote your associates. Many times there were kids I worked with that had been there for years and were devoted to the company. But never once got a promotion. They then would find something that payed more and left.

  6. Asst Store Mgr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Fort Wayne, IN
    Current Employee - Assistant Store Manager in Fort Wayne, IN

    I have been working at American Eagle Outfitters full-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Merchandising, Visuals, Work Culture, Training, Development

    Cons

    Salary, Work/Life Balance ,Middle mgmt, Lack of time with upper mgmt, Loss Prevention

  7. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at American Eagle Outfitters part-time (more than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun to work for and lots of of competitions within the store so win free items and prizes. The company itself does a good job in keeping the employees on track with what is new and how they want them to sell those new items.

    Cons

    Not many benefits as a sales associate. My store manager would always leave early during her shifts. Management in general are lazy and unappreciative and tend to point fingers at employees when numbers aren't great. Then when bonuses come they are the ones to reap the benefits.

  8. Worked there for about 2 months and had a good taste for the consumer clothing industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Eagle Outfitters part-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Fun and easygoing experience. Quite enjoyable if you shop there and you get a great discount.

    Cons

    Gets very busy during the holidays and believe it or not you have a lot of things to take care of.

    Advice to Management

    No advice to Management except for being clearer on directions on the sales floor and a follow through.

  9. Helpful (2)

    Great high school to college job, I really love my discount of 40% off but it's increased since then

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Denton, TX
    Former Employee - Retail Sales Associate in Denton, TX

    I worked at American Eagle Outfitters part-time (more than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Discount
    Work life balance
    Good training
    Understanding of the product
    Trusted by management

    Cons

    Not a lot if hours
    Credit card selling
    Low pay
    Customers

    Advice to Management

    Most your staff is college kids consider that they are pursuing degrees and going to school

  10. Good company, great discount, perfect first job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Cashier in Roseville, MI
    Former Employee - Lead Cashier in Roseville, MI

    I worked at American Eagle Outfitters part-time (more than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Awesome discount (50% off new items, 40% off regularly priced items, 25% off clearance). Fun managers for the most part. Short shifts. Good training. Good hours.

    Cons

    Some managers were not good with neither employees or customers, leaving the employees feeling very negative during those shifts. Mandatory meetings scheduled at times when employees were unable to make it. Lots of busy work (goal cards, styling videos).

    Advice to Management

    Keep it positive!

  11. Sales Associate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Eagle Outfitters part-time

    Pros

    Working around lots of young people, constant training, awesome employee discount, relaxed dress code

    Cons

    Rude general manager at my particular store, customers in retail are the worst, very fast pace on weekends

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