American Eagle Outfitters Reviews

Updated July 1, 2015
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3.5
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Recommend to a friend
Approve of CEO
American Eagle Outfitters Interim CEO Jay Schottenstein
Jay Schottenstein
176 Ratings

Pros
  • Fun people great discount nice people (in 168 reviews)

  • Great employee discount (30-60%) (in 87 reviews)

Cons
  • Getting people to sign up for credit cards is tough (in 95 reviews)

  • No regard for work life balance (in 28 reviews)

More Pros and Cons

1,365 Employee Reviews

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  1. Merchandise Processor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandise Processor in Ottawa, KS
    Former Employee - Merchandise Processor in Ottawa, KS

    I worked at American Eagle Outfitters full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Supervisors treat associates with respect. Company offers perks such as bonuses, POT, cookouts,escalate break time, daily meeting to keep you informed about how the day will be, Great benefits. They are by far the best company I have ever worked for.

    Cons

    Physically demanding, long hours during Holiday season, frustration dealing with associates that don't fallow packing standards and procedures.

    Advice to Management

    Monitor packing rows often to ensure cartons are packed properly. Hold associate accountable if they continue to ignore procedures Quality is number one in all areas of the campus. Teamwork is essential in order to reach production goals.


  2. Really enjoyed the work atmosphere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Wichita Falls, TX
    Former Employee - Sales Associate in Wichita Falls, TX

    I worked at American Eagle Outfitters part-time (More than 3 years)

    Recommends
    Recommends

    Pros

    Great team atmosphere
    Excellent discount
    Guidance
    Good communication between managers and sales associates

    Cons

    Terrible pay
    Hours were all over the place

    Advice to Management

    I really liked the management I worked under which made liking the job easier. My manager was very direct and straight forward and an excellent communicator.


  3. Great first job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Sales Associate in Macon, GA
    Former Employee - Sales Associate in Macon, GA

    I worked at American Eagle Outfitters part-time (Less than a year)

    Recommends
    Recommends

    Pros

    Friendly co-workers, positive/trendy environment, good clothing discounts

    Cons

    Not many hours, stand on your feet for a very long time, have to deal with annoying teen shoppers

    Advice to Management

    I don't have any advice. My managers were great except getting caught up in some drama which was immature.


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  5. Great Place!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Greensboro, NC
    Former Employee - Sales Associate in Greensboro, NC

    I worked at American Eagle Outfitters (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent employee discount, fun and laid-back environment, and positive managers.

    Cons

    the pressure of getting people to sign up for credit cards and the amount of hours you get scheduled can be annoying because the don't give many out.


  6. Okay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Eagle Outfitters part-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Discount, can make friends with fellow employees, nice location (in mall), flexible hours, etc.

    Cons

    Customer service in general, bad management (at my particular branch)

    Advice to Management

    Listen to employee concerns, try to keep up better with shoplifters, treat each employee equally and with respect


  7. Love the company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager

    I worked at American Eagle Outfitters full-time (More than 3 years)

    Approves of CEO
    Approves of CEO

    Pros

    Discount is awesome!
    Company invest so much on its employees, from sales associate to manager.
    Recognition from corporate and there is always a contest to motivate staff followed by awesome prizes from corporate.

    Cons

    To much favoritism and unfair scheduling, mainly closing shifts.
    Customer service is not a high priority at this location

    Advice to Management

    Store managers should also work peak schedules and closing shifts or at least be fair with other members of management.


  8. Sales Associate and Stylist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Stylist in Dubuque, IA
    Former Employee - Sales Associate/Stylist in Dubuque, IA

    I worked at American Eagle Outfitters (Less than a year)

    Recommends
    Recommends

    Pros

    I loved working at AEO! It was upbeat and fun, and I enjoyed being with my co-workers and the customers. It was my favorite retail job I've had. They have amazing discounts on merchandise (and even give out free stuff), especially if you get an elevated job such as a Stylist of Jean Expert.

    Cons

    Low pay and hours. The more they like you, and the more credit cards and rewards cards you get, the more hours you get.


  9. Aerie - GREAT place to work

    Former Employee - Sales Associate - Bra Expert in San Antonio, TX
    Former Employee - Sales Associate - Bra Expert in San Antonio, TX

    I worked at American Eagle Outfitters part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They care about employees and their growth
    Incentive if you work there for 5 years
    rewards for hard working employees
    GREAT discount - 40% off full priced items and 25% off clearance and promos
    You get free stuff ALL the time

    Cons

    If you're looking for hours they don't give a lot unless you sell a lot of credit cards, or you've been there forever


  10. Stock Associate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Eagle Outfitters part-time

    Pros

    Great work place, very upbeat, fast paste great place to work.

    Cons

    For this position pay can be higher for the duties that you have to complete.

    Advice to Management

    increase pay for work positions such as the stock associate.


  11. LNM

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Eagle Outfitters

    Pros

    Great company, great customer service and clean

    Cons

    More hours, needs some new management



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