American Eagle Outfitters Reviews

Updated August 29, 2014
Updated August 29, 2014
933 Reviews

3.5
933 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Eagle Outfitters Interim CEO Jay Schottenstein
Jay Schottenstein
62 Ratings

Review Highlights

Pros
  • There are lots of fun incentives for employees and a great discount on products (in 129 reviews)

  • Great employee discount that you are able to share with family and friends (in 71 reviews)


Cons
  • For one the poor sales associates hours are based off of how many credit cards they get (in 80 reviews)

  • Work life balance is terrible with no rules to regulate hours between shifts (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It was an awesome after school/in college job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate  in  Charlotte, NC
    Former Employee - Retail Sales Associate in Charlotte, NC

    I worked at American Eagle Outfitters full-time for more than a year

    Pros

    A lot of hours
    Communication with bosees

    Cons

    Everyone thought they were the boss

    Advice to ManagementAdvice

    Get your employees in check

    Recommends
    Approves of CEO
  2.  

    Great 1st job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Chula Vista, CA
    Former Employee - Sales Associate in Chula Vista, CA

    I worked at American Eagle Outfitters part-time for more than a year

    Pros

    Great employee discount
    Flexible schedule
    Easy tasks
    fun environment

    It was a very good first job. Always something going on and definetly many people to attend. Everyone should work on retail at least once to know what is like the service industry and to know what it's like to be on the other side when you are shopping.

    Cons

    Too many associates, not enough hours for everyone
    Some weeks you don't even get hours.
    You HAVE to get credit card applications (min 3 daily)

    Advice to ManagementAdvice

    It would be great if you had some career plan, if sales associates knew the path to become assistant managers and managers.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    American Eagle is my first job and i love it. I have worked with the company 1+ years now and already getting promoted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Tacoma, WA
    Current Employee - Sales Associate in Tacoma, WA

    I have been working at American Eagle Outfitters part-time for more than a year

    Pros

    If you speak up and work hard you will move in the company. Make sure you let your managers know your goals. Usually they are on board to help you.

    Cons

    If the managers dont like you then dont expect hours. You have to actually work hard for hours. Also if you work in a busy store dont think you will have time to fool around. On your feet 24/7. 10 min breaks for 4.5 hours of work.

    Advice to ManagementAdvice

    Just notice your employees more. Praise is always good. Would love more breaks. 10 min break for 4.5 hours of work? Thats not okay.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Greatest work experience of my life!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  West Des Moines, IA
    Current Employee - Sales Associate in West Des Moines, IA

    I have been working at American Eagle Outfitters part-time for more than a year

    Pros

    Awesome positivity and work environment! Great managers and coworkers. Employee discount is great. Easy to work with on scheduling.

    Cons

    Some weeks, hours are cut shorter.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    An amazing company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Lead  in  Tampa, FL
    Former Employee - Shift Lead in Tampa, FL

    I worked at American Eagle Outfitters part-time for more than 3 years

    Pros

    I really enjoyed the atmosphere, as well as the attitude that the company gives off. If you plan to move up in this company there is a large opportunity for learning.

    Cons

    Sometimes the hours could be hard, since they change weekly. There might also be some drama when it comes to the workplace. A lot of similar personalities may clash at times.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Always striving for the top

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at American Eagle Outfitters full-time for more than 8 years

    Pros

    American Eagle is always striving for top performance, but the company also strives to implement cutting edge technology. Through partnering with shop kick and providing stores new iPods and iPads, American Eagle is known for their customer and sales focus.

    Cons

    Communication between home office and the stores is sometimes choppy especially with regards to shipment receipt.

    Advice to ManagementAdvice

    Help your stores grow profit by setting up a daily phone call letting stores know exactly how many hours are coming in shipment that day. Yes each store has access to the shipment receipt schedule, but most of the time stores get more than what shows up on the schedule.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8.  

    Really fun part-time job while in college!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Atlanta, GA
    Former Employee - Sales Associate in Atlanta, GA

    I worked at American Eagle Outfitters part-time for more than a year

    Pros

    Fun environment, company values, co-workers, opportunity to grow within company.

    Cons

    not too flexible during the holidays, but then again, what retail store is around that time?

    Advice to ManagementAdvice

    Management in my store was great! As far as leadership goes, maybe better training for those who are in charge of floor sets. A team can only be do so much without guidance.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good Part-Time Job for College or High School Students Unless Your Looking for Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Muncy, PA
    Current Employee - Sales Associate in Muncy, PA

    I have been working at American Eagle Outfitters part-time for more than a year

    Pros

    *Friendly Co-Workers
    *EXTREMELY FLEXIBLE hours
    *Easy to talk to your manager and assitants

    Cons

    *Hire to many people, therefore giving poor hours for part time
    *Will a lot of times call and tell you the 'cut' your shift for the day

    Advice to ManagementAdvice

    Hire fewer people and give more hours to the employees that deserve it based on performance.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Fun job if you have the right staff!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Corpus Christi, TX
    Current Employee - Sales Associate in Corpus Christi, TX

    I have been working at American Eagle Outfitters part-time for less than a year

    Pros

    I work with a great staff. Everyone is super nice which makes the job less boring. The discounts are good too. Every time they do a new floor set I get 60% percent off on new items and everything else is the regular 20% off discount. If you love to shop at American eagle then you would really enjoy being able to get new clothes for a ridiculously cheap price. Plus the job is really easy!

    Cons

    If you aren't outgoing this may not be the place for you. You are constantly having to mention rewards cards and credit cards to customers even as a sales associate on the sales floor. I know the company just wants to give back to the customers with the rewards but it turns most people off. Some people are happy you bring t up but most just want to be left alone while they shop. And I could see how this job could suck if you don't have friendly coworkers to crack a joke with.

    Advice to ManagementAdvice

    I would chill out on the rewards cards and credit cards. I know you just want to "give back" to the customer and offer them services but it really just comes off like you are trying to suck as much money off of them as you can. A lot of people get annoyed from being asked if they want a rewards card or credit card. I don't think you should set a goal for how many rewards cards you think the store needs to get. I think it causes unneeded stress on the employes. I think you should still offer the services just don't force it on people, because that's what it seems like your doing by setting goals.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Laid back, easygoing, pleasant work environment.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Sales Associate  in  Kingston, NY
    Current Employee - Sales Associate in Kingston, NY

    I have been working at American Eagle Outfitters part-time for less than a year

    Pros

    The discount! 40% off, even as just a part time sales associate.

    Cons

    In my opinion, too customer awareness, to the effect of almost annoying.

    Recommends
    Positive Outlook
    No opinion of CEO

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