American Eagle Outfitters Reviews

Updated September 4, 2015
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3.5
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Approve of CEO
American Eagle Outfitters Interim CEO Jay Schottenstein
Jay Schottenstein
219 Ratings

Pros
  • Fun people great discount nice people (in 168 reviews)

  • Great employee discount (30-60%) (in 87 reviews)

Cons
  • Getting people to sign up for credit cards is tough (in 95 reviews)

  • No regard for work life balance (in 28 reviews)

More Pros and Cons

1,506 Employee Reviews

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  1. Good Part-time job. Get ready to hate customers though

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales
    Former Employee - Sales
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Eagle Outfitters part-time (More than 3 years)

    Pros

    You get to talk to customers and the other coworkers and make really good friends.

    Cons

    You will starting hating customers and people all together. A lot of folding and talking and waiting on people.


  2. Live your Life

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier
    Current Employee - Sales Associate/Cashier
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    American Eagle is a fashion forward company that brings the latest fashions at great prices, and offers great promotions to not only its customers but also their employees. American Eagle is a company that offers great quality clothing for all fashion types. As an employee you get great discounts and have the ability to work up if you choose.

    Cons

    If you opt in for call-ins (you call in to see if they need you for a scheduled time) you put your life on hold. You don't usually know if they need you until the hour before.


  3. Great part time job!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate
    Former Employee - Retail Sales Associate
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun atmosphere, discounts, great sales experience, advancement opportunities

    Cons

    On-call shifts, closing shifts can run late


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  5. Sales lead

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Lead in Point Pleasant, NJ
    Current Employee - Shift Lead in Point Pleasant, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Eagle Outfitters (More than a year)

    Pros

    The discount is a good enough reason to work at AE but, the learning experience about the company is better!

    Cons

    The two down side of working here are loyalty and poor upper management. They push credit cards and rewards cards extremely hard. And if you don't get enough in your shift they may cut your hours for the next week because you "aren't preforming well enough"


  6. Assistant Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Eagle Outfitters full-time (More than 5 years)

    Pros

    Great company all around! Awesome employee discount, the people are amazing, the company really invests in their people and their development, tools for everything, organized, structured, positive atmosphere.

    Cons

    None! I have had my own opportunities and challenges in order to grow and develop but nothing I would consider a con.

    Advice to Management

    Thanks for being an amazing company to work for!


  7. Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    You do get a lot of opportunities to meet people from corporate as well as receiving in my opinion the best employee discount out there. 40% off and 12 items a month for 60% off.

    Cons

    They honestly don't pay managers enough for what they ask you to do. I've had to work over nights doing back breaking work for only enough that just gets me by.


  8. Good for retail first timers !

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Albany, NY
    Former Employee - Sales Associate in Albany, NY
    Recommends
    Positive Outlook

    Pros

    I worked with a friendly bunch of people who were always willing to help me out and answer any questions I had. This being my first job in retail, I had many questions. The lack of promised hours was made up by call ins and contests that were held every once in a while where you could win some of the in-store merchandise.

    Cons

    For a small store, there were a lot of sales associates working there which kind of resulted in less solid hours than I was hoping for.


  9. Meh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Fun, customers, flexible to pick up hours

    Cons

    no room for growth. favoritism

    Advice to Management

    Keep managers and employees separate. Be consisten


  10. I am a Sales Associate/Stylist/Lead Cashier.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Cashier in Jensen Beach, FL
    Current Employee - Lead Cashier in Jensen Beach, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Eagle Outfitters part-time (More than a year)

    Pros

    I really like the people I work with. It's a fast-paced environment and I like meeting and talking to new people. The employee discount is good, up to 80% off. You win a lot of free stuff too.

    Cons

    Loyalty. If you don't get any you're practically worthless. You also don't get scheduled as often if you don't get loyalty. This is mainly pushing for the AE credit card, and then there's the rewards program too. Customers can be rude and inconsiderate of keeping the store nice. Go backs are a pain but part of the job. Pay isn't all that good.

    Advice to Management

    Back off on the loyalty. I'll be willing to still push for it but sometimes the customer really doesn't want a credit card at a retail store, and we can't control that.


  11. first job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Saint Louis, MO
    Former Employee - Retail Sales Associate in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Eagle Outfitters part-time (More than a year)

    Pros

    Flexible scheduling, easy to ask off, good pay for first job, also good discounts

    Cons

    competitive, hard and stressful at times



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