American Eagle Outfitters Reviews

Updated July 31, 2015
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3.5
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Approve of CEO
American Eagle Outfitters Interim CEO Jay Schottenstein
Jay Schottenstein
194 Ratings

Pros
  • Fun people great discount nice people (in 168 reviews)

  • Great employee discount (30-60%) (in 87 reviews)

Cons
  • Getting people to sign up for credit cards is tough (in 95 reviews)

  • No regard for work life balance (in 28 reviews)

More Pros and Cons

1,427 Employee Reviews

Sort: Popular Rating Date
  1. Cashier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Banker in Reno, NV
    Former Employee - Sales Banker in Reno, NV

    I worked at American Eagle Outfitters part-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Really good at encouraging employees to wear their clothing as well as having a fun atmosphere to work in.

    Cons

    The only downside is the low pay for part time positions but the discounts make up for it.

    Advice to Management

    Would like to see some improvement in the returning and rewards process on the software. Great designs, promotions, and advertising.


  2. I loved it.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Phila, PA
    Current Employee - Retail Sales Associate in Phila, PA

    I have been working at American Eagle Outfitters part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Employee discount is good, you get it meet new people. It's a really diverse atmosphere, you'll never have any problems.

    Cons

    I don't have any because I just started working. Try your best to please the customers and get along with your co-workers.


  3. Sales Associate / Cashier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Sales Associate in Brownsville, TX
    Former Employee - Cashier/Sales Associate in Brownsville, TX

    I worked at American Eagle Outfitters (Less than a year)

    Recommends
    Recommends

    Pros

    The environment of the store I worked at was enjoyable. Management was caring and understanding. All employees got a long and there was not drama. The discount in the store was around 30% off which was always nice.

    Cons

    My only complaint was that if you hold a very specific schedule, you may not always get a lot hours. They prioritized the schedule of the employees that have worked there for a long time.

    Advice to Management

    Keep it up! You're doing great!


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  5. Good Mindless Job

    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at American Eagle Outfitters part-time (More than 3 years)

    Recommends
    Recommends

    Pros

    The discount for employees ROCKS, The hours aren't bad depending on the mall you're at, The company in general does a lot of contests for employees to win free products,The job is really easy and mindless so it's a perfect part time second job or job for someone in school,

    Cons

    Sometimes managers have different standards for working (especially closing)

    Advice to Management

    Understand that it's just retail and not all of your employees are SUPER excited about selling jeans.


  6. Great customer experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Montebello, CA
    Former Employee - Anonymous Employee in Montebello, CA

    I worked at American Eagle Outfitters full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    You get 40% employee discount. You get Great customer service experience. You get to meet different people.

    Cons

    If you are not approachable or a ppl person this is not the job for you.

    Advice to Management

    When I worked here I have a great management team!...


  7. American Eagle Distro

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Eagle Outfitters full-time

    Pros

    Opportunities for training and advancement. Take pride in providing for their employees. Willing to listen to employee ideas at times for possible implementation in order to improve the method of business. Good benefits.

    Cons

    Some disagreement among employees on differences between shifts pay, hours, and incentives.


  8. American Eagle Part Time

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Eagle Outfitters part-time (Less than a year)

    Recommends
    Recommends

    Pros

    Discount is amazing Friendly environment Flexible hours Learn how to work with customers Cool managers

    Cons

    The hours are not that much during the summer


  9. Good part-time job for students

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Springfield, IL
    Former Employee - Sales Associate in Springfield, IL

    I worked at American Eagle Outfitters

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good employee discount and rewards, friendly and non-competitive environment, flexible with schedules, diverse customer base so you're not necessarily interacting with only one type of person all day.

    Cons

    Credit card standards - managers wanted us associates to be constantly pushing the credit card, even to teenagers. There was some pressure to get a lot of sign-ups during a shift.

    Advice to Management

    Get with the times and understand that people do not like giving out personal information these days - fewer and fewer people are willing to give out their emails. Make sales managers more responsible for credit card sign-ups and leave the actual selling and recovery to associates.


  10. Work

    Current Employee - Sales Associate in San Francisco, CA
    Current Employee - Sales Associate in San Francisco, CA

    I have been working at American Eagle Outfitters (Less than a year)

    Pros

    All about customer first attitudes.

    Cons

    Some times some associates don't get noticed.

    Advice to Management

    Keep track of everyone who works there.


  11. American eagle

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Eagle Outfitters

    Pros

    Great discount, good company, were able to accommodate and work with my other job schedule

    Cons

    None, take good care of employees. I'd like to see maybe more locations throughout



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