American Eagle Outfitters Reviews

Updated March 30, 2015
1207 reviews filtered by
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3.5
1,207 Reviews
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American Eagle Outfitters Interim CEO Jay Schottenstein
Jay Schottenstein
142 Ratings

Pros
  • There are lots of fun incentives for employees and a great discount on products (in 168 reviews)

  • Great employee discount that you are able to share with family and friends (in 87 reviews)

Cons
  • They even made one girl cry because she "wasn't getting enough credit cards" while she was on register (in 95 reviews)

  • Work life balance is terrible with no rules to regulate hours between shifts (in 28 reviews)

More Pros and Cons

Employee Reviews

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  1. Great place to work with a great employee discount.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Jackson, MS
    Current Employee - Sales Associate in Jackson, MS

    I have been working at American Eagle Outfitters

    Pros

    Great for students, worked with my schedule, rewards for employees.

    Cons

    The shifts for associates are short.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. Absolutely amazing, very well trained process, really positive management and leadership within my location.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at American Eagle Outfitters

    Pros

    Great offers and discounts, easy to work around schedule

    Cons

    Retail is long hours on your feet.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Sales employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Eagle Outfitters

    Pros

    The atmosphere is nice and friendly. Coworkers are very easy going.

    Cons

    Hours can be a bit a little but hectic at times, especially with inventory counts.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part-Time Sales Associate
    Former Employee - Part-Time Sales Associate

    I worked at American Eagle Outfitters part-time (less than a year)

    Pros

    Great environment
    Room to grow in career
    Learned a lot about selling, team meetings were always informative

    Cons

    Hard to force customer to get credit card

    Recommends
    Positive Outlook
    No opinion of CEO
  6. Amazing Experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Vancouver, BC (Canada)
    Current Employee - Cashier in Vancouver, BC (Canada)

    I have been working at American Eagle Outfitters full-time (more than 5 years)

    Pros

    Managers and sales/stock associates are very friendly and helpful. Very generous discount and other incentives for employees.

    Cons

    shockingly nothing, it has been a very pleasant experience to work at AEO.

    Advice to ManagementAdvice

    Keep up the great work!

    Recommends
    Positive Outlook
    Approves of CEO
  7. It depends on the store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at American Eagle Outfitters part-time (more than 3 years)

    Pros

    I love the discount, although it's a little too restrictive. Getting to work with some fun people and good clothes

    Cons

    get ready to teach yourself. I haven't had a raise since I was hired. also while the discount is good, you can get a better one just about anywhere else.

    Advice to ManagementAdvice

    communication is key. If you don't have some way to communicate through all levels of positions, you're failing somewhere. Consistency is something you can work on.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. Bad pay, bad hours, decent co workers

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at American Eagle Outfitters

    Pros

    The store I was at was in the mall, so it was easy to go to the food court for lunch. Most of my same level co workers were alright.

    Cons

    Terrible managers. They really could care less about you unless you've been there for years.

    Also, call in hours. These are the worst. If you have work from 10 am - 7 pm, but call in at 9am, it basically means you have to wake up at 7:30, and be ready to be there by 8:55, even if they don't use your call in. There is no extra pay if they do use it, still the standard minimum wage. Makes it very hard to plan personal affairs when you don't even know your work schedule.

    Advice to ManagementAdvice

    Stop doing call in hours and hire managers that actually care about their employees.

    Doesn't Recommend
  9. Its ok, but run if you can

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Stylist in New York, NY
    Current Employee - Sales Associate/Stylist in New York, NY

    I have been working at American Eagle Outfitters

    Pros

    Amazing discount
    Certain Supervisor will place you where youre most comfortable
    fun in store contest

    Cons

    Outdated ways of scheduling (pick up in person, hard to swap shifts)
    Too much focus on loyalty (hours cut due to not getting CC'S and reward cards)
    Training is not consistent (I never got trained for anything, yet others received thorough training)
    No communication among supervisors, leading to mis communication on the floor
    more pay as we are the most hard working employees in retail
    Favoritetism in the store (have one employee do all the work while another sits around and do nothing but chat to the manager about cats and dogs)

    Advice to ManagementAdvice

    see that cons above

    Recommends
    No opinion of CEO
  10. I work 1 to 2 days a week , I wasn't making any money and I was never cashier trained.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Fayetteville, NC
    Former Employee - Sales Associate in Fayetteville, NC

    I worked at American Eagle Outfitters part-time (less than a year)

    Pros

    Great discounts , popular store , nice clothes , cool managers

    Cons

    The Pay was wack and the hours were wack , I went weeks without being placed on the schedule and they hired new associate while I was begging for hours.

    Advice to ManagementAdvice

    Don't hire people if your not going to put them on the clock

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. am

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at American Eagle Outfitters full-time (more than 5 years)

    Pros

    great discount, people, and product.

    Cons

    it's retail. am's do a lottttt of work, and you work a lot for free.

    Advice to ManagementAdvice

    more organization needed. more praise and support

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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