American Eagle Outfitters

  www.ae.com
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American Eagle Outfitters Reviews

Updated August 18, 2014
Updated August 18, 2014
914 Reviews

3.5
914 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Eagle Outfitters Interim CEO Jay Schottenstein
Jay Schottenstein
56 Ratings

Review Highlights

Pros
  • There are lots of fun incentives for employees and a great discount on products (in 129 reviews)

  • Great employee discount that you are able to share with family and friends (in 71 reviews)


Cons
  • For one the poor sales associates hours are based off of how many credit cards they get (in 80 reviews)

  • Work life balance is terrible with no rules to regulate hours between shifts (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I would recommend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Planner  in  Pittsburgh, PA
    Current Employee - Merchandise Planner in Pittsburgh, PA

    Pros

    Fun atmosphere. Good pay relative to cost of living.

    Cons

    Work can be extremely stressful at times and employees tend to be over worked.

    Advice to ManagementAdvice

    Too much micro management. Leadership team doesn't understand the work load implications of some of the last minute decisions that they make.

    Recommends
    Disapproves of CEO
  2.  

    Amazing, Fun, Face-Paced Environment with awesome opportunities for growth!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    Pros

    American Eagle is probably one of THE best retail stores to work for. I was privileged enough to work with an AMAZING team who loved to have fun, but did their jobs EXTREMELY well. We were one of the company's top performing stores and as such, we constantly featured exclusive trial products, emphasized customer service and simply lived the AEO motto, "Live Your Life." Being here was probably one the most memorable experiences I've had during my working career. Absolutely loved it!

    Cons

    Although I have a positive view on everything AE, there was one negative, as with retail in general, and that would be the lack of guaranteed hours. Hours MAY sometimes be based off how many credit cards one may get a customer to signup for. If people weren't so credit weary, then it'd be an easy sell. However, in my case they were. I excelled in increasing UPT or Units per Transaction to increase sales and meet daily target goals but credit was a tough sell.

    Advice to ManagementAdvice

    You guys are amazing! You put so much effort into making the store and people's experiences great! It was awesome getting to work for you all!

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    good growth opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    Pros

    great benefits, generous discount, great development and growth opportunities, good open door policy, great coworkers, pretty good compensation.

    not too much micromanaging, you really get to the run the business (based off the companies guidelines) and can feel free to make business decisions based on your judgement.

    Cons

    work-life balance can be tough, as it is in any retail management job. the payroll they expect you to work with is pretty tough.

    Advice to ManagementAdvice

    continue to listen to what field level associates have to say

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Working in retail can be fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    Pros

    This company is great with part time hours and flexibility. You win free items. You receive from 40% to 80% off your on purchases. A pretty easy job .plus you do get recognize for your accomplishments.

    Cons

    Seems that it's no way moving up in the company unless you have a degree or move to a another store. Some first time employers have bad experience with this employer mines was also but my second store I'm at was/is wonderful. Your mangers are mostly telling you a thousands things to do and you'll wonder when are they going to do some work. SOME of them...

    Advice to ManagementAdvice

    Thank you guys for making your staff feel great. But some of you need better work ethic besides telling us all what to do when you could be helping cause we came to work.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Good part time job to have

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  State College, PA
    Current Employee - Sales Associate in State College, PA

    Pros

    discount on clothes is amazing. also they do many contests and give away free items, denim experts/stylist can choose 3 items for 80% off per floorset up to $44.95, and each floorset has a list of items for 60% off. standard discount on other items/gifts for friends/family is 40%, and and additional 25% off clearance or promotional prices such as buy one get one free.

    The work itself is pretty easy and enjoyable. AE likes to recognize employees for accomplishments and make their associates feel awesome for doing a good job at something.

    Cons

    Short hours, sales associate is a part time position, and at least at my store the only full time positions were managers. As our store had so few managers, there is was very little to no room for advancement. The pay was minimum wage, so combined with 4-5 hours shifts a few days a week not a job you can pay the bills with.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    A lot of interactions with different people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    Pros

    Fun co workers. Fun environment

    Cons

    Hours are long or get past closing time multiple times

    Advice to ManagementAdvice

    Better scheduling

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Excellent Opportunity for growth with an established company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Troy, MI
    Former Employee - Assistant Manager in Troy, MI

    Pros

    The lines of communication to all levels of management and corporate contacts were always open. As an employee I always felt supported by my supervisors. A majority of hiring/promotion occurred within the company and worked as an awesome incentive for employees at all levels to give their best.

    Cons

    Constant hiring was encouraged and rewarded, even when established part time associates we leaving the company due to lack of available hours. When there were issues with store level management they had to be addressed at a much higher level than necessary because they were often given carte blanche by district and regional management.

    Advice to ManagementAdvice

    The assumption that your store managers are "always right" can lead to an abuse of power and unacceptable treatment of associates.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great Atmosphere, Poor Planning

    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    Pros

    fun, benefits, awesome discount, tons of contests for associates

    Cons

    no payroll, they expect too much from one person in 8 hours.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Simple work, simple pay, nice environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    Pros

    Coworkers are amazing, extremely supportive of new employees, nice benefits, always room for advancement.

    Cons

    Customers can be very rude, and managers can be upset if you cashier and can't get credit.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Nice people to work for

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    the employees and managers were nice, helpful, cute merchandise and good discount

    Cons

    did not give enough hours to sales associates

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