American Eagle Outfitters

  www.ae.com
  www.ae.com
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American Eagle Outfitters Reviews

Updated September 29, 2014
Updated September 29, 2014
962 Reviews
3.4
962 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Eagle Outfitters Interim CEO Jay Schottenstein
Jay Schottenstein
71 Ratings

Review Highlights

Pros
  • There are lots of fun incentives for employees and a great discount on products (in 142 reviews)

  • Great employee discount that you are able to share with family and friends (in 76 reviews)


Cons
  • Hours MAY sometimes be based off how many credit cards one may get a customer to signup for (in 88 reviews)

  • Work life balance is terrible with no rules to regulate hours between shifts (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Greatest work experience of my life!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  West Des Moines, IA
    Current Employee - Sales Associate in West Des Moines, IA

    I have been working at American Eagle Outfitters part-time for more than a year

    Pros

    Awesome positivity and work environment! Great managers and coworkers. Employee discount is great. Easy to work with on scheduling.

    Cons

    Some weeks, hours are cut shorter.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    An amazing company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Lead  in  Tampa, FL
    Former Employee - Shift Lead in Tampa, FL

    I worked at American Eagle Outfitters part-time for more than 3 years

    Pros

    I really enjoyed the atmosphere, as well as the attitude that the company gives off. If you plan to move up in this company there is a large opportunity for learning.

    Cons

    Sometimes the hours could be hard, since they change weekly. There might also be some drama when it comes to the workplace. A lot of similar personalities may clash at times.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Always striving for the top

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at American Eagle Outfitters full-time for more than 8 years

    Pros

    American Eagle is always striving for top performance, but the company also strives to implement cutting edge technology. Through partnering with shop kick and providing stores new iPods and iPads, American Eagle is known for their customer and sales focus.

    Cons

    Communication between home office and the stores is sometimes choppy especially with regards to shipment receipt.

    Advice to ManagementAdvice

    Help your stores grow profit by setting up a daily phone call letting stores know exactly how many hours are coming in shipment that day. Yes each store has access to the shipment receipt schedule, but most of the time stores get more than what shows up on the schedule.

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Really fun part-time job while in college!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Atlanta, GA
    Former Employee - Sales Associate in Atlanta, GA

    I worked at American Eagle Outfitters part-time for more than a year

    Pros

    Fun environment, company values, co-workers, opportunity to grow within company.

    Cons

    not too flexible during the holidays, but then again, what retail store is around that time?

    Advice to ManagementAdvice

    Management in my store was great! As far as leadership goes, maybe better training for those who are in charge of floor sets. A team can only be do so much without guidance.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    good money, DM and RM sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Eagle Outfitters

    Pros

    Great Money, Company Culture is Amazing

    Cons

    RM and DM are the worst in the world, they promote a store manager who cant pass a LP Audit or keep a team for longer than year to Area Manager?

    Advice to ManagementAdvice

    Get ride of RM and Dm

  7.  

    Laid back, easygoing, pleasant work environment.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Sales Associate  in  Kingston, NY
    Current Employee - Sales Associate in Kingston, NY

    I have been working at American Eagle Outfitters part-time for less than a year

    Pros

    The discount! 40% off, even as just a part time sales associate.

    Cons

    In my opinion, too customer awareness, to the effect of almost annoying.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Fast paced, fun, and hard work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Johnstown, PA
    Current Employee - Assistant Store Manager in Johnstown, PA

    I have been working at American Eagle Outfitters full-time for more than 3 years

    Pros

    Laid back dress code, awesome discount, being part of the Aeo family, lots of company provided tools to motivate associates (contests, wall of awesome, etc)

    Cons

    Terrible payroll ladder, too much to do not enough coverage to do it, hard to move up to SM because lack of open positions and lots of competition when they do open, no room for raises

    Advice to ManagementAdvice

    Consider taking budget cuts from somewhere other than the stores payroll. We need the hours to make you money! Don't let excellent ASMs leave due to lack of promotions/raises

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Fun job if you have the right staff!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Corpus Christi, TX
    Current Employee - Sales Associate in Corpus Christi, TX

    I have been working at American Eagle Outfitters part-time for less than a year

    Pros

    I work with a great staff. Everyone is super nice which makes the job less boring. The discounts are good too. Every time they do a new floor set I get 60% percent off on new items and everything else is the regular 20% off discount. If you love to shop at American eagle then you would really enjoy being able to get new clothes for a ridiculously cheap price. Plus the job is really easy!

    Cons

    If you aren't outgoing this may not be the place for you. You are constantly having to mention rewards cards and credit cards to customers even as a sales associate on the sales floor. I know the company just wants to give back to the customers with the rewards but it turns most people off. Some people are happy you bring t up but most just want to be left alone while they shop. And I could see how this job could suck if you don't have friendly coworkers to crack a joke with.

    Advice to ManagementAdvice

    I would chill out on the rewards cards and credit cards. I know you just want to "give back" to the customer and offer them services but it really just comes off like you are trying to suck as much money off of them as you can. A lot of people get annoyed from being asked if they want a rewards card or credit card. I don't think you should set a goal for how many rewards cards you think the store needs to get. I think it causes unneeded stress on the employes. I think you should still offer the services just don't force it on people, because that's what it seems like your doing by setting goals.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Good Part-Time Job for College or High School Students Unless Your Looking for Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Muncy, PA
    Current Employee - Sales Associate in Muncy, PA

    I have been working at American Eagle Outfitters part-time for more than a year

    Pros

    *Friendly Co-Workers
    *EXTREMELY FLEXIBLE hours
    *Easy to talk to your manager and assitants

    Cons

    *Hire to many people, therefore giving poor hours for part time
    *Will a lot of times call and tell you the 'cut' your shift for the day

    Advice to ManagementAdvice

    Hire fewer people and give more hours to the employees that deserve it based on performance.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    One of the worst jobs, ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Associate  in  Pittsburgh, PA
    Former Employee - Administrative Associate in Pittsburgh, PA

    I worked at American Eagle Outfitters full-time for more than a year

    Pros

    Eye Candy and Employee Discount

    Cons

    Volatile management. I was declined a promotion, then asked to train the new hire for the position! Unbelievable. The annual review process feels a little impersonal, more like a verbatim form letter and less of a personal review for strengths, accomplishments and weaknesses. For as inclusive and diverse as they claim to be, there's a lot of corporate red tape that limits which departments are included in corporate events. For example, my department was forced to work events like a company baseball game.

    Advice to ManagementAdvice

    Hire a temp service to cater to your corporate events.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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