American Equity

  www.american-equity.com
  www.american-equity.com

American Equity Reviews

Updated October 2, 2014
Updated October 2, 2014
6 Reviews
2.9
6 Reviews
Rating Trends

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American Equity President, CEO, and Director Wendy C. Waugaman
Wendy C. Waugaman
3 Ratings

Employee Reviews

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  1.  

    Great company with incredible benefits and family atmosphere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Annuity Claims Administrator in West Des Moines, IA
    Current Employee - Annuity Claims Administrator in West Des Moines, IA

    I have been working at American Equity full-time (more than 5 years)

    Pros

    The position promotes recognition and a somewhat small family friendly workplace. Company stock has doubled in the past 18 months, helping to increase company stockholder value. Company stock value has not only helped increase stockholder value, but present itself as a known company on Wall street. 37 hour work-week and off at 1 on Fridays.

    Cons

    Auditing seems to be a bit much, but it helps keep its employees working hard, efficient and timely. Quality & quantity standards are kept to a high standard, but those are valuable for a company to ensure those standards are met.

    Advice to ManagementAdvice

    Continuing doing what your doing in providing a valuable workplace, growing company stock and incredible benefits. Do not ever get rid of the click-bonus or ESOP as it provides a valuable benefit to the employees that 99% of all companies don't offer their normal day-to-day employees.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Customer Service Rep - great company that cares about its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in West Des Moines, IA
    Current Employee - Customer Service Representative in West Des Moines, IA

    I have been working at American Equity full-time (more than an year)

    Pros

    Management does a lot to show it cares - free tickets to the fair, gift cards at thanksgiving, semi annual bonuses and stock ownership for all employees just to name a few. Its a great company to work for.

    Management really listens to feedback and ideas. Several ideas submitted by employees have been implemented and become very successful.

    The hours are great and everyone works together well as a team. Its the first job where I enjoy coming into work each day.

    Health care coverage is one of the best plans in the nation and they supplement the cost with $50 extra per month. It only cost me $20 a month for my healthcare because of this.

    Cons

    Some of our technology is outdated - we seem to be 1-2 years behind our competition when it comes to client and agent account access/technology.

    Advice to ManagementAdvice

    Keep up with the times in terms of technology - get a better grasp on how things like social media and online reviews have an impact on the company

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Good experience working for a company that values customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in West Des Moines, IA
    Current Employee - Marketing in West Des Moines, IA

    I have been working at American Equity full-time (more than 3 years)

    Pros

    Customer service. Off early on Fridays. Honest products.

    Cons

    Tenure dictates upward mobility, not work product. Sr. management takes business personally. Lacks technology, innovation and creativity.

    Advice to ManagementAdvice

    When execs behave poorly and treat staff and agents badly, don't promote them. By not doing what's right for the company, it sends a message to staff that bad behavior is rewarded. Provide some sort of career track for those that are interested in progressing in their careers.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Marketing Service Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Annuity Service Technician in West Des Moines, IA
    Former Employee - Annuity Service Technician in West Des Moines, IA

    I worked at American Equity full-time (more than an year)

    Pros

    * Get friday afternoons off.
    * 37.5 hr work week
    * Most of your coworkers are pretty nice

    Cons

    * The job. It's call center work plain and simple
    * I'd rather join the Army. The army would allow you more freedoms than this place.
    * If you're a lower level employee, lets say below Director, expect to have your time extremely micro managed. You will have to log the time you leave your cube to go use the restroom. If you are spending too much time in the restroom on a given day you will be pulled aside. You are allowed two 15min breaks. Take a few seconds over 15mins and you will be pulled aside. If you are literally seconds late to start work you will be pulled aside. If these occurrences happen too frequently, their rule is no more than 8 occurrences in one year, you will be fired. Its ridiculous.
    * They will threaten to fire you if they see your cell phone out on your desk or see you use Facebook during work. You are not permitted to surf the internet. It is a fireable offense. They log ALL your browsing history. If, for example, you read the Des Moines Register every morning online and a management figure is suspicious you're surfing the web during work. They make a call down to IT. They see you've been going off the company site and boom! you're out the door no questions asked.
    * Pay is low. Annuity service technician and marketing service technician start off at 28k-30k depending on experience.
    *The place just blows

    Advice to ManagementAdvice

    Get with the times. Treat employees like adults not school children in detention

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    The most odd way of running a business...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in West Des Moines, IA
    Former Employee - Anonymous Employee in West Des Moines, IA

    I worked at American Equity full-time (less than an year)

    Pros

    Great benefits, off at 1:00 pm on Friday, decent building, and the break room was upgraded recently.

    Cons

    Its a very grade school like atmosphere filled with gossip, fake smiles, and an inconsistent enforcement of rules. Additionally it was not uncommon for tasks to be given in which the objectives were unclear.

    It seemed like certain employees were allowed to converse and roam about for hours, seemingly doing nothing. Despite our concern, little to nothing was done to stop this behavior and it was very distracting to everyone in the area.

    Advice to ManagementAdvice

    The way management runs things is very outdated and ineffective in creating a work environment that is both enjoyable and rewarding. Leaving personal problems at home and not allowing them to affect the way you manage would also be beneficial to those you are leading. Keep in mind that just because everyone is afraid of you doesn't mean you are a good boss. Take a moment to ask your employees if your changes to their job make sense and will make the job easier. Input from all angles is key.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Call center, mind numbing drudgery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Service Tech/Analyst in West Des Moines, IA
    Former Employee - Marketing Service Tech/Analyst in West Des Moines, IA

    I worked at American Equity full-time (more than an year)

    Pros

    37.5 hr work week
    10 days of vacation 15 days after 3 years
    Health/ Dental, Disability Insurance
    Starting pay is $30,000 (if that is a pro)
    The commute

    Cons

    The job itself. You will spend your days answering the same pool of about 50 questions posed by insurance agents, their office assistants, and clients.. over and over and over and over and over again. 5 days a week, 52 weeks a year with no job rotation.

    Career growth is slow or non-existent. You will be stuck in your entry position until somebody quits or gets fired above you and even then you must compete with all the other entry-levelers for that one open position.

    Pay is low compared to similar jobs elsewhere.

    For a small company, it makes changes at a snails pace

    Illusory Management- Fake smiles and fiend sincerity

    IT BEATS DIGGING DITCHES BUT IF YOU HAVE OTHER OPTIONS, WOULD ADVIZE TO AVOID

    Advice to ManagementAdvice

    Upper management needs to pursue a much more active policy of encouraging a culture of passionate and dedicated employees. Currently the culture reflects a baby boomer stalemate of just waiting for the retirement benefits to pile up before pulling the eject cord.

    Doesn't Recommend
    Neutral Outlook

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