American Express Reviews

Current Employee – been working at American Express

Pros – A trust-worthy, well-respected company with a great brand image. It does promote a work life balance and most managers try to maintain that culture.

Cons – While work life balance is talked about, in some parts of the organization it's just not possible. Very coprorate and conservative workplace.

Advice to Senior Management – Interact more with employees at lower band levels. Most VPs/SVPs in my time at amex did not give us oppty to meet and greet and showcase our work.

Yes, I would recommend this company to a friend

Current Employee – been working at American Express

Pros – Work life balance. Flexible hours. Telecommute once in a week. Nice facilities. diverse population.
different locations within phoenix to chose from

Cons – Career growth is limited and too many people

Advice to Senior Management – nothing much

Yes, I would recommend this company to a friend

Current Employee – been working at American Express

Pros – started on the phones, hard work pays off, moved up and have moved around to several different departments. making over 50k with no degree. the majority of the leadership and peers are great and work hard.

Cons – if you have a bad leader then you are miserable. some business partners are awful and refuse to work as a team, specifically the training department. if you have a bad leader then they can stop you from posting out or up. they need to be more flexable with working from home.

Advice to Senior Management – hire the training department to write training. bring OJT and classroom training back to each department, get rid of the outside trainers who don't understand how to prepare their learners.

Yes, I would recommend this company to a friend

Current Employee – been working at American Express

Pros – work-life balance
great to work with other happy employees. people not over worked or burnt out.

Cons – salaries not competitive. very bureaucratic and has a very structured hierarchy but that comes with being in a 60,000 person firm.

Advice to Senior Management – Great job of leading us out of the recession!

Yes, I would recommend this company to a friend

Current Employee – been working at American Express

Pros – The company itself is great. Lots of opportunities, very friendly staff, etc. Very diverse and accepting, and extremely passionate about products and services.

Cons – Audit department is not the place to be right now. Poor leadership and extreme turnover as a result. Now's not the time.

Advice to Senior Management – Develop a better program to identify poor performance of department heads and react more quickly. There is a large number of people in a critical function without any real leadership.

Yes, I would recommend this company to a friend

Former Employee – worked at American Express

Pros – Amex employs Very smart people, has a great culture of info share and collaboration, nice location, good oppy for growth and movement

Cons – Some find it to be very political. Those that do well here footer good relationships with peers and senior management. Compensation isn't fabulous, but there are a lot of other benefits that are good.

Advice to Senior Management – Improve compensation, take employee surveys to heart. Continue to invest in people and leadership training. Stay on the forefront in advertisement and brand equity, that makes people love working for Amex.

Yes, I would recommend this company to a friend

Current Employee – been working at American Express

Pros – Great company and job securiity.

Cons – hard to work way from bottom to top in phoenix office

Advice to Senior Management – better leadership development plan

Yes, I would recommend this company to a friend

Former Employee – worked at American Express

Pros – Good pay and benefits, easy commute

Cons – Long Hours, no long term advancement, high staff turnover

Advice to Senior Management – Employees are valuable as they age

Yes, I would recommend this company to a friend

Former Employee – worked at American Express

Pros – Upward mobility, great environment to learn, the people

Cons – Senior management sometimes out of touch with employees, does not value tenure, training could be improved on new products/services

Advice to Senior Management – Sometimes it seems as though management unfairly classified tenured employees. You've lost alot of the root talent that grew your Corporate Services business.

Yes, I would recommend this company to a friend

Former Employee – worked at American Express

Pros – Good pay, good benefits, incentive payouts for meeting goals and nice people.

Cons – Lots of lay offs, a fearful work enviroment when you don't know if you are going to have a job.

Advice to Senior Management – My manager was very good, I don't have any complaints about him.

Yes, I would recommend this company to a friend