American Express
3.6 of 5 1,592 reviews
www.americanexpress.com New York, NY 5000+ Employees

American Express Reviews

Updated Apr 16, 2014
All Employees Current Employees Only

3.6 1,592 reviews

                             

88% Approve of the CEO

American Express Chairman and CEO Ken Chenault

Ken Chenault

(1,194 ratings)

76% of employees recommend this company to a friend
1,592 Employee Reviews
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Review Highlights

Pros:
  • "Usually a great work-life balance and they are very invested in their employees"
    in 367 reviews
  • "Home Based Servicing has a bit more flexibility given that it is a work from home position"
    in 51 reviews
Cons:
  • "Your work/life balance will be tested when working in technologies at Amex"
    in 56 reviews
  • "The growth is little slow as Decision making is really slow over here"
    in 38 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

good company, care about employee

Manager (Current Employee)
Phoenix, AZ

I have been working at American Express full-time for more than a year

Prosgreat work/life balance, good people to work with

Consnot easy to promote, not too much opportunity to touch different line of businesses

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Culture & Values
         
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Great opportunities and benefits, but a large corporate bureaucracy.

Anonymous Employee (Current Employee)
Salt Lake City, UT

I have been working at American Express full-time

ProsGreat opportunities for professional development and continuing training. Excellent pay and benefits. They have very good and considerate employee policies. Most management support those liberal policies well.

ConsThere is a very large corporate bureaucracy which can cause significant challenges when attempting to accomplish new things. Also, the fast pace of the work environment is sometimes challenging. Also,

Advice to Senior ManagementThe normal upper management churn sometimes causes churn in policy and direction.

Yes, I would recommend this company to a friend

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  • Culture & Values
         
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A good place to work overall

Lead Developer (Current Employee)
Salt Lake City, UT

I have been working at American Express full-time for more than 8 years

ProsGreat company with great people. Usually a great work-life balance and they are very invested in their employees.

ConsOlder technology with little innovation. Way too process-bound and risk-adverse.

Advice to Senior ManagementLoosen up! Processes need to help things, not get in the way.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great place to work and develop professionally!

Anonymous Employee (Former Employee)

I worked at American Express

ProsPeople and development and broad range of businesses.

ConsLarge and sometimes siloed a disadvantage.

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  • Culture & Values
         
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Exciting, fast paced growing insurance company AMEX Assurance

Operations Technical Analyst (Former Employee)
San Rafael, CA

I worked at American Express full-time for more than 5 years

ProsGood benefits, growth opportunities, in house training.

ConsCompany sold to GE and no further opportunities in my area for American Express Employment.

Yes, I would recommend this company to a friend

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  • Culture & Values
         
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  • Career Opportunities
         
  • Approves of CEO

 

Great company to work for

Senior Manager-Risk Management (Current Employee)
New York, NY

I have been working at American Express full-time for more than a year

ProsLot of smart and young people
Heavy focus on innovation
Company encourages individual responsibility

ConsCan be stressful at times

Advice to Senior ManagementFocus more on training internal folks

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Culture & Values
         
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  • Comp & Benefits
         
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Director with 6-7 direct reports

Director (Former Employee)
New York, NY

I worked at American Express full-time for more than 5 years

ProsGreat salary and bonus potential

ConsCulture dictates long, long hours. Some groups akin to sweat shop but with much better pay. Colleagues and upper level expect you to respond almost round the clock.

Advice to Senior ManagementDo better at encouraging work-life balance.

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Good company. Underpays. Very lovey dovey. Not a brilliant group of people for a bank.

Senior Manager (Former Employee)
New York, NY

I worked at American Express full-time for more than 3 years

ProsWork life balance isn't bad.

ConsIts not a very smart group of people - (they are at the top but middle management isn't)
Very slow moving - lots of red tape.
Complicated structure which is always changing.

Advice to Senior ManagementNeeds to be more nimble. Compensate high achievers.

Yes, I would recommend this company to a friend

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  • Culture & Values
         
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  • No Opinion of CEO

 

Good intentions - weak management

Support (Former Employee)
New York, NY

I worked at American Express full-time for more than a year

ProsGood work/life balance. Flexibility. Ability to move around in the company.

ConsManagement needs more training and needs to act more professional.

Advice to Senior ManagementAct like professional managers.

No, I would not recommend this company to a friend

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  • Culture & Values
         
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  • Comp & Benefits
         
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  • Approves of CEO

 

Relaxed culture, good people -- a bit on auto pilot

Finance Manager (Current Employee)
New York, NY

I have been working at American Express full-time for less than a year

ProsGreat culture and good people; good work/life balance in certain groups; lots of interesting speakers for professional development series

ConsPromotion after Manager is tough; work can become very routine very quickly; too much politics/bureaucracy so any decision takes too long and passive aggressiveness is rampant

Yes, I would recommend this company to a friend

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