American Express
3.6 of 5 1,592 reviews
www.americanexpress.com New York, NY 5000+ Employees

American Express Reviews

Updated Apr 16, 2014
All Employees Current Employees Only

3.6 1,592 reviews

                             

88% Approve of the CEO

American Express Chairman and CEO Ken Chenault

Ken Chenault

(1,194 ratings)

76% of employees recommend this company to a friend
1,592 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Usually a great work-life balance and they are very invested in their employees"
    in 367 reviews
  • "Home Based Servicing has a bit more flexibility given that it is a work from home position"
    in 51 reviews
Cons:
  • "Your work/life balance will be tested when working in technologies at Amex"
    in 56 reviews
  • "The growth is little slow as Decision making is really slow over here"
    in 38 reviews
  • Show more review highlights

Reviews

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Good stepping stone for my career

Anonymous Employee (Former Employee)

I worked at American Express full-time for more than 3 years

ProsModern workplace. Good manager. Good benefits. Great cafeteria.

ConsNo major cons for me personally

Yes, I would recommend this company to a friend

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Takes a lifetime to actually accomplish something

Project Manager (Former Employee)

I worked at American Express full-time for more than 10 years

ProsAmerican Express is overall a good place to work. Great people, teamwork and a focus on excellence. Great benefits, work from home a huge plus and salaries in line with the industry.

ConsPolitics, Politics, Politics...Senior Leadership over commits and expects those doing the work to deliver. The scope of the project changes mid-stream after months of hard work. Change is not cascaded downward in the organization but must be pushed out from mid management. This causes resistance and push back.

Advice to Senior ManagementGet behind your decisions, take responsibility for communicating change to the broader organization not just to your peers. Reward people for their accomplishments not just the end result when you change the scope. Stick to realistic goals and support your people.

No, I would not recommend this company to a friend

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  • Culture & Values
         
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Not big on tranining

Business Systems Analyst (Former Employee)
Phoenix, AZ

I worked at American Express as a contractor for less than a year

ProsThe company atmosphere was relaxed

ConsNo structured training or mentoring. Expect new employee to self train. No one available to assistance.

Advice to Senior ManagementProvide mentoring and training to new employees

No, I would not recommend this company to a friend

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Good place to work, lot of politics

Anonymous Employee (Former Employee)

I worked at American Express

ProsGood people who are smart

ConsMost are out for themselves, worried about how they can move up with no regard for the people who actually do the work.

Yes, I would recommend this company to a friend

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awesome job and company, very stressfull

CCP (Current Employee)
Phoenix, AZ

I have been working at American Express full-time for more than a year

ProsPay is good, benefits are good

Consvery stressfull, we nickname it American Exstress

– I'm not optimistic about the outlook for this company

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Decent Company to work with, but nobody is indispensable

Assistant Manager (Former Employee)
New York, NY

I worked at American Express full-time for more than 3 years

ProsWork-life balance. Allows work from home, specially during family emergency & bad weather

ConsLayoffs every time they feel their profit is going down...not even losing, just decreasing from their expected net. I guess that is their business model. That's why nobody is indispensable. They will cut people, or even the whole dept., if they need to. It doesn't matter if you have an excellence award, or been a great contributor to company's bottom line.

Advice to Senior ManagementBe passionate not only to your bottom line, but to your dedicated employees as well.

– I'm optimistic about the outlook for this company

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Was often impeded by lack of formal training & expectation to be new employees main resource for training

Business Systems Analyst (Current Employee)
Salt Lake City, UT

I have been working at American Express full-time for more than 3 years

Prosthe people you work with come from a wide array of different cultures and backgrounds.

Consconstantly changing policies, no real clarity or confirmation which policy changes were permanent, and which ones were temporary.

Advice to Senior ManagementFind a way to implement a much better training model for the ever growing processes and systems required to troubleshoot instead of the current model of waiting until someone frees up on the team that has more experience.

No, I would not recommend this company to a friend

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Great Company, but poor lower level management.

Anonymous Employee (Former Employee)

I worked at American Express full-time for more than 5 years

ProsThe benefits are excellent, the income potential also is excellent, the company does make sure that you are well aware of the tasks that needs to be fulfilled.

ConsThe company has really taken a step back, it used to be strong in how it operates and how they deal with talented employees and customer service reps on a whole. The company has taken a severe step back and are now more willing to outsource to save a penny than be loyal to their long standing agents, some who have been with the company for well over 30 years are now being laid off. Very poor company for agents at this point and it will continue to go down as management are solely about profits.

Advice to Senior ManagementLoyalty goes a long way, lay offs and firings to save money for tenured long standing employees leaves a poor taste, but most of all that employee will now leave and take the experience learned from American Express as well as their own merits and improve other companies and in the long run this will come back to haunt American Express.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great place to work and develop professionally!

Anonymous Employee (Former Employee)

I worked at American Express

ProsPeople and development and broad range of businesses.

ConsLarge and sometimes siloed a disadvantage.

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Business System Analyst

Anonymous Employee (Current Employee)

I have been working at American Express full-time for more than 3 years

ProsGreat Environment, Benefits, Fortune 500 company.

ConsNeed more room for more advancement

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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