American Express Reviews

Pros

Company has integrity, a great brand and terrific people. Leadership is invested in well-being of employees. Work-life balance is valued. Great development opportunities.

Cons

Large company can be slow moving.

Pros

Lots of opportunity for personal growth Very stable company good benefits and very highly respected ledership

Cons

Too much tenure of some employees

Pros

Collaborative, good work-life balance. Great brand.

Cons

Political, not always a meritocracy, good people are let go.

Pros

emnployee friendly. Good career progress

Cons

Bureacratic and sometimes can be take a lot of time for decisions to happen

Advice to Senior Management

Need to make sure that careers are customized for people

Pros

Flexibility and autonomy over schedule.

Cons

Communications between departments can be difficult

Pros

Managers gave you the freedom to plan your work, do your work at your pace and there was no micromanagement.

Cons

Sometimes you can have a good workload day and other times the workload can be somewhat stressful when you are under the gun.

Advice to Senior Management

I think that the management has all the feedback and advice that they need to do their jobs successfully and positively.

Pros

Great vacation and benefits package

Cons

Often silo's structure - need greater cross division coordination

Pros

experience, discounts, work environment, organization

Cons

low pay, not enough hrs, no room for growth

Advice to Senior Management

work harder

Pros

great benefits, discounts on everything, opportunities to advance were numerous if you were willing to relocate

Cons

unfair practices in performance reviews, inadequate pay, very stressful, office politics

Advice to Senior Management

Try to take into consideration how the members of your team feel.

Pros

They train people with no travel experience to become Travel Counselors. They do rehire people who leave on good terms with the company. You get all the travel agents benefits with your IATAN card.

Cons

The job is very stressful. They change their game plan often. You learn one difficult task or requirement of the job, get rated for your ability to apply that new task, and then a few months later they decide to remove that skill. They don't offer part-time or flex-time options, only full-time. The company is 'clicky' and they do hire and promote their favorites regardless of whether or not that person is qualified. There is a lot of 'talk' about making changes to better the environment but it's all a lot of hot air.

Advice to Senior Management

I really don't care to have advice at this time. I believe they are well aware of the problems that exist at the center but have chosen to ignore them.