American Express

www.americanexpress.com

American Express Reviews in Fort Lauderdale, FL

Updated January 18, 2015
Updated January 18, 2015
2,101 Reviews
3.6
2,101 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,511 Ratings

Review Highlights

Pros
  • Work/Life balance is very good and one of the few reasons I have stayed so long (in 455 reviews)

  • The schedule my department has is amazing and there are work from home opportunities (in 62 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 77 reviews)

  • Consensus based decision making slows everything down, to a ridiculous extent at times (in 49 reviews)

More Highlights

47 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It was a life time !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Fort Lauderdale, FL
    Former Employee - Analyst in Fort Lauderdale, FL

    I worked at American Express full-time (more than 10 years)

    Pros

    Training great ! Promotions with in can happen, perks if your a collector you can earn more money's, team leader perks.
    You got to interact to go up the ladder.

    Cons

    Working around life can be done with hours open in different work area's pay is good. and you can go further in life.

    Advice to ManagementAdvice

    Management is there to help if needed.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Family-type company that "tries" to promote work-life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Fort Lauderdale, FL
    Former Employee - Team Leader in Fort Lauderdale, FL

    I worked at American Express

    Pros

    Profesional growth allows to develop.

    Cons

    Corporate America feel, easily displaced.

    Advice to ManagementAdvice

    Do a better job monitoring job applicants. Terrible applying process.

    Recommends
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Credit Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credit Analyst in Fort Lauderdale, FL
    Current Employee - Credit Analyst in Fort Lauderdale, FL

    I have been working at American Express

    Pros

    Good pay and benefits 401k contribute to health savings account

    Cons

    Stressful work environment livelihood is based on customer surveys and when they are bad due to American express procedures and policies that you can't change you get brunt of it and impacts you to where it will start aggressive action plans and being written up which can lead up to termination.

    Advice to ManagementAdvice

    They claim room for advancement but not true it'd like your stuck and can't grow

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    No job security; pretentious culture / environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Fort Lauderdale, FL
    Former Employee - Anonymous Employee in Fort Lauderdale, FL

    I worked at American Express full-time (more than 10 years)

    Pros

    Good work/life balance, due to generous PTO policy and telecommuting options. Opportunities to work with many people, with very diverse backgrounds.

    Cons

    The most painful part of working at Amex is the constant restructuring. Layoffs are constant and happen for all sorts of reasons: downsizing, resourcing strategies (e.g: outsourcing), or sometimes they just feel like shuffling things around. Who gets laid off seems arbitrary - unless they decide to just eliminate entire departments (a fairly common practice). I've seen many good employees get laid off.

    Review process is painful and often unfair. Promotion process is also unfair - they often post jobs when they already know who they are going to give the position to. Or, when they don't , it is usually because they want to bring in someone from the outside. In such cases, existing employees are again not given a fair shot.

    Advice to ManagementAdvice

    Reward and promote based on job performance, not on how good someone sounds. And, make certain the person making those calls is capable of discerning who is good at sounding important and like they know it all, vs who is truly knowledgeable, skilled and adds real value.

    If employees have proven themselves valuable in a role(s), give them opportunity(s) to perform other roles - don't jump at the chance to lay them off when you define new roles, and simultaneously get rid of their existing roles.

    If you want loyalty and engagement from employees, give them some loyalty.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Amazing Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CCP Home Based in Fort Lauderdale, FL
    Current Employee - CCP Home Based in Fort Lauderdale, FL

    I have been working at American Express full-time (more than a year)

    Pros

    Pay, Benefits, Support, Opportunities for advancement, Team Support, Hours, Flexibility

    Cons

    Expecting to be open on Holidays so that you are able to work your shift and not use PTO time but the home based workers seem to be off on holidays which hurts if you don't have days to use for time.

    Advice to ManagementAdvice

    evaluate some of the management team and the issues of drama beginning with them that spreads into the teams

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Professional in Fort Lauderdale, FL
    Current Employee - Customer Care Professional in Fort Lauderdale, FL

    I have been working at American Express full-time (more than a year)

    Pros

    Amex has a great work environment; it's not only a priority to take care of card members but the employees as well. Awesome benefits from day one. Pay is great for what you do with a very obtainable bonus structure. Met the CEO in training. I don't know any large company where you have that opportunity. High management maintains in touch.

    Cons

    Growth is prevalent but I've come to notice growth doesn't always mean anymore pay and actually less pay in some scenarios which I find odd. The work is tedious and not very challenging before long if you are on the phones.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    American Express was the best place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credit Analyst in Fort Lauderdale, FL
    Former Employee - Credit Analyst in Fort Lauderdale, FL

    I worked at American Express full-time (more than 10 years)

    Pros

    The benefits were great and the employees worked together as a team.

    Cons

    Some employees that are in upper management make it harder for their subordinates to advance.

    Advice to ManagementAdvice

    Keep your personal feelings separate from your professional tasks.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Good for certain people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional in Fort Lauderdale, FL
    Former Employee - Customer Care Professional in Fort Lauderdale, FL

    I worked at American Express full-time (more than a year)

    Pros

    I loved working for such a well known company. American Express is highly respected and a great company to work for. Their benefits are great (dental, health, vision, tuition reimbursement, life, legal, PTO etc.) And people that work there are well compensated. It is not rare to meet people who have been there for 10, 20, 30 years. American Express also recognizes employees for things they do well (rare in corporate America these days). I would work for American Express again if I had the chance, and I enjoyed my time there.

    Cons

    Work- life balance is non existent. Part time jobs are almost unheard of (very rare).

    Advice to ManagementAdvice

    Keep doing what you're doing. I loved working for this company. Leaders are always there when you need them, they always have an open door policy. Everyone is always super nice.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    The land of business ethics and the home of kowledge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Professional in Fort Lauderdale, FL
    Former Employee - Customer Service Professional in Fort Lauderdale, FL

    I worked at American Express full-time (more than 3 years)

    Pros

    American Express offers a unique business professional environment where you can shine as an individual or part of a team, based on your commitment to give the customer unsurpassed service, with unlimited understanding, empathy and respect. To achieve that, American Express spends a substantial amount of resources in continuous skill improvement and technical product knowledge and training, after a very comprehensive initial personnel selection. Compensation is based on performance and feedback from cardholders, after every call.

    Cons

    I cannot think of anything of importance

    Advice to ManagementAdvice

    Continue the great work

    Recommends
    Positive Outlook
  11. 1 person found this helpful  

    Wonderful Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional in Fort Lauderdale, FL
    Former Employee - Customer Care Professional in Fort Lauderdale, FL

    I worked at American Express full-time

    Pros

    Wonderful work environment
    They care about their employees
    Great benefits

    Cons

    Training process is very stressful

    Recommends

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