American Express Reviews

Updated July 22, 2015
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3.7
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Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
47 Ratings

Pros
  • Very flexible with work/life balance (in 455 reviews)

  • Most business units offer flexibility to work from home either all the time or two days per week (in 62 reviews)

Cons
  • manager level you are overworked with little work-life balance (in 77 reviews)

  • Slow decision-making by senior management (in 49 reviews)

More Pros and Cons

68 Employee Reviews

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  1. Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in London, England (UK)
    Current Employee - Director in London, England (UK)

    I have been working at American Express full-time (More than 3 years)

    Pros

    People are great and the work culture is fun... Great place to work overall. Good work life balance

    Cons

    On the flip side, the compensation is not great. The role pays lower than the market for similar roles... Internal promotions also don't help pay rises.

    Advice to Management

    Be authentic


  2. Good company with strong values

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in London, England (UK)
    Current Employee - Senior Manager in London, England (UK)

    I have been working at American Express (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good amount of opportunities to move across the company (lines of business/ geographies) Good work life balance Smart people Great brand

    Cons

    As any large organisation, it can be bureaucratic Constant re-organisations Cumbersome Performance Management process


  3. Good co

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reporting Manager in London, England (UK)
    Current Employee - Reporting Manager in London, England (UK)

    I have been working at American Express full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible work place and understanding mnagers

    Cons

    Very slow moving to implement new things due to layers of approval at times


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great experience in the Business Insights team

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager - Business Insights in London, England (UK)
    Former Employee - Senior Manager - Business Insights in London, England (UK)

    I worked at American Express full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I spent nearly three years in the Business Insights team of American Express in London and had a really great time there. The extensive data capabilities of Amex make the day-to-day work both unique and interesting. A lot of autonomy is provided to the consultants, as long as they deliver on their objectives, which are usually related to client satisfaction. This autonomy is also reflected in the possibility to work from home on a regular basis. The Business Insights team is mostly composed of former consultants. Leaders are among the very best within the whole company. This creates a professional yet fun atmosphere at work. As in most companies, you will unfortunately not be able to avoid some annoying politics, but the corporate and team culture is truly excellent (at least in London and in France). In terms of compensation, you cannot really compare it with that of a consultant in a Management Consulting firm, as the hours and the pressure are not the same either. Personally, I thought the total package was competitive given the proper work-life balance. Days are very busy (because the goals of the firm are ambitious) but working hours are relatively standard (from 9am to 6/8pm on average). No face time is required. Finally, I appreciated the opportunity to move across offices in Europe. It is not easy but it is completely feasible. I personally managed to move from London to Paris.

    Cons

    As mentioned above, there is a bit of politics in the firm, that needs to be taken into account when performing your work. It is not worst that in the other companies I worked for. It might actually be slightly better. Still, it can be annoying sometimes. Also, it is easier (for obvious reasons) to move offices within Europe versus being transferred to the US. If your objective is eventually to move to the US, it can be done, but you will really need to prove your superior performance first. It will take some time.

    Advice to Management

    Be more proactive than reactive to the technology changes impacting the industry


  6. Helpful (1)

    GBT is undergoing a lot of change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in London, England (UK)
    Current Employee - Director in London, England (UK)

    I have been working at American Express full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    $900 million private equity JV investment has the potential to be transformative for the company, and a lot of investment is being made in technology.

    Cons

    A lot of change. Company seems to not be delivering against commitments to investors, causing internal stress. Focus more on technology, automation and cost-cutting, losing sight of core customer service ethos and losing a lot of tenured good people in the process.

    Advice to Management

    Focus on the customer.


  7. Corporate Aquistion Manger

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at American Express full-time (More than 3 years)

    Pros

    Calling from the American Express brand is always a strong benefit.

    Cons

    It takes a long time to progress through the Amex ranks


  8. Great job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)

    I have been working at American Express

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Interesting, great hours, a lot of opportunities, great benefits/hours

    Cons

    Slow to innovate, too much politics

    Advice to Management

    Improve funding for projects and allow people to drive innovation more


  9. Comments

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at American Express

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Work life balance, Good infrastructure, Brand, mostly flexible leaders

    Cons

    Pay scale Growth opportunities (short and long-term)

    Advice to Management

    Improve Pay Scale


  10. Vice President Marketing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President, Marketing in London, England (UK)
    Former Employee - Vice President, Marketing in London, England (UK)

    I worked at American Express

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It's like a club of bright, switched-on professionals. They are open to trying new ways of building business and give a lot of autonomy at every level. The pay is above market rate for similar levels of experience, and the HQ are very conveniently located in Victoria.

    Cons

    It's like high school all over again, with people jockeying for position to be in the popular crowd. In order to "prove yourself", there is pressure to initiate re-organisations every 18-24 months, which is a painful distraction from getting things done. Some top management encourages rivalry instead of collaboration.

    Advice to Management

    Keep allowing autonomy and trials, keep hiring smart people but please encourage them to work collaboratively. Stop rewarding chest-beating esp. in the form of reorganisations for their own sake.


  11. Great company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at American Express (More than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Excellent benefits, good people management, strong focus on developing people

    Cons

    Frequent reorganization, long process decision, salaries are slightly lower than the market

    Advice to Management

    Full time job for 2 years



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