American Express

www.americanexpress.com
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American Express Reviews in London, England

Updated February 23, 2015
Updated February 23, 2015
52 Reviews
3.6
52 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
52 Ratings

Review Highlights

Pros
  • Work/Life balance is very good and one of the few reasons I have stayed so long (in 455 reviews)

  • The schedule my department has is amazing and there are work from home opportunities (in 62 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 77 reviews)

  • Consensus based decision making slows everything down, to a ridiculous extent at times (in 49 reviews)

More Highlights

52 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    One of the 'good' corporates, lots more positives than negatives and a lot of really great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Development Manager in London, England (UK)
    Current Employee - Senior Business Development Manager in London, England (UK)

    I have been working at American Express full-time (more than 5 years)

    Pros

    Strong employee policies (benefits, entitlements) and supportive culture (employee networks, 'office floor' chat, etc)

    Really great brand, 160 yrs of history and success, and a clear long-term vision

    Major player in a fascinating industry where things are changing very fast

    Huge organisation - unlimited potential for sideways and upwards career moves

    Cons

    Risk-averse, which includes their approach to cost controls - as such, the cyclical cost-cutting/restructuring efforts are unavoidable

    Participants in the 'annual performance review, stack ranking' performance management methodology which can be frustrating and bureaucratic

    Being such a large company it has layers and layers of hierarchy and matrix of functions which can mean getting stuff done requires a lot of "stakeholder alignment" and sign-offs before anything can happen.

    Recommends
    Positive Outlook
  2.  

    Organisation has a great history, strong brand and great platform for the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director Multinational Sales, EMEA in London, England (UK)
    Current Employee - Director Multinational Sales, EMEA in London, England (UK)

    I have been working at American Express full-time (more than 3 years)

    Pros

    Working style and flexibility for most roles.

    Cons

    EMEA has limited influence, too much authority from US.
    Working style, sometime too Virtual, which inhibits a team culture and environment.

    Advice to ManagementAdvice

    Acknowledge the issues and work with the employees to resolve and transform the business. Don't create PR without substance.

    Recommends
    Negative Outlook
  3.  

    Lots of ideas but ultimately failiure to follow through, feels a archaic and institutionalised

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter in London, England (UK)
    Current Employee - Recruiter in London, England (UK)

    I have been working at American Express full-time (less than a year)

    Pros

    Interesting Projects - exciting projects to get involved with mainly US driven
    Good work life balance - they aren't expected people to put in massive hours consistently
    Respectful culture - people are generally pretty easy to get on with

    Cons

    Too many processes getting in the way of innovation
    Too much of a laid back culture

    Advice to ManagementAdvice

    Listen to your staff allow them to be creative and innovative

    Recommends
    Neutral Outlook
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  5.  

    Contractor - Executive Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Assistant in London, England (UK)
    Former Employee - Executive Assistant in London, England (UK)

    I worked at American Express full-time (more than a year)

    Pros

    Great work/life balance, Contractors had flexibility to work from home - a real added bonus.

    Cons

    "in-house external recruitment company " for temporary Executive Assistants needs to be reviewed - huge mark-up prices and Contractors don't receive the level of service as expected

    Advice to ManagementAdvice

    To sort out in-house external recruitment company....

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Overall it has been a good place to work, but not a true meritocracy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in London, England (UK)
    Current Employee - Vice President in London, England (UK)

    I have been working at American Express full-time (more than 10 years)

    Pros

    I was lucky. I had for the most great managers who inspired me, promoted me rapidly and helped me realise my dream of living in another country.

    Cons

    Mediocrity and poor people leadership is tolerated and never addressed. The company makes decisions based on what suits the 'boys club' in upper middle management and not on the customer and competitive environment.

    Too much short-term thinking, not enough vision, individuality is not encouraged.

    Advice to ManagementAdvice

    Instead of paying lip service to things like growth mindset or speaking up actually create an envionment in which that is actively fostered and reflected in internal compensation structure.

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    Great Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Executive in London, England (UK)
    Current Employee - Marketing Executive in London, England (UK)

    I have been working at American Express full-time (more than a year)

    Pros

    people
    location
    office
    job variety
    manager are wonderful
    VPs are great

    Cons

    sometimes it can be hard to move up
    there are lots of people at analyst level
    may be better if you come in as manager

    Advice to ManagementAdvice

    A few more days holiday?
    Continue with office hour policy

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great place to learn and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in London, England (UK)
    Current Employee - Sales Manager in London, England (UK)

    I have been working at American Express full-time (more than 3 years)

    Pros

    An open and enjoyable culture and great work life balance. The company has experts across the entire payments industry along with people from diverse backgrounds so there's a lot that can be learnt. Recruiters have told me that they see the company as a pool from which to poach talent.

    Cons

    Dense with talent and a long que for promotions. Pay is good not great at a manager level.

    Advice to ManagementAdvice

    Senior management have done a great job of attracting and retaining good people, which drives the company's success. Mainting this should be their priority.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good brand and a good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in London, England (UK)
    Current Employee - Senior Manager in London, England (UK)

    I have been working at American Express part-time (more than 5 years)

    Pros

    - Very large company with many business units to diversify your career options.
    - strong focus on personal development (employees are encouraged to change roles every 18mths to broaden skills and experience.
    - supportive of healthy living with and encourage development of a good work/life balance.
    - very good benefits package
    - very supportive and team orientated work culture

    Cons

    - Very cost focused at present and salaries are becoming less competitive.

    Advice to ManagementAdvice

    Continue to be transparent with staff and continue to promote personal and career development.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Well paid, but lack of career development structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Executive in London, England (UK)
    Current Employee - Marketing Executive in London, England (UK)

    I have been working at American Express full-time (more than a year)

    Pros

    Fortune 500, blue box company. Great insight into the corporate world and the mechanisms of how it works.

    Cons

    Lack of career support, old fashioned-Politically driven environment

    Advice to ManagementAdvice

    Review career development system, adpat a more open book policy on internal progression.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great culture and people let down by poor pay and tough industry conditions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in London, England (UK)
    Current Employee - Director in London, England (UK)

    I have been working at American Express full-time (more than 3 years)

    Pros

    If you're open, upbeat and love networking, you'll fit in. Leadership highly valued. Very friendly, easy environment. Hard work generally valued. Excellent options for flexible working.

    Cons

    Consensus based decision making slows everything down, to a ridiculous extent at times.
    US HQ much less 'nice' in my experience - much more back biting, less collegiate, more passive aggressive
    Poor pay in London mid management
    limited senior opportunities outside of New York

    Advice to ManagementAdvice

    Incentivise on profitability, not volume
    Make London pay more competitive and make HR far better, to stop losing talent

    Recommends
    Negative Outlook
    Approves of CEO

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