American Express

  www.americanexpress.com
  www.americanexpress.com
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American Express Reviews in London, England

Updated September 1, 2014
Updated September 1, 2014
1,870 Reviews
3.6
1,870 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,376 Ratings

Review Highlights

Pros
  • Usually a great work-life balance and they are very invested in their employees (in 399 reviews)

  • Home Based Servicing has a bit more flexibility given that it is a work from home position (in 59 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 69 reviews)

  • decision making processes and promotion of less qualified individuals (in 42 reviews)

More Highlights

42 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    very relaxing environment, no competitive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  London, England (UK)
    Current Employee - Manager in London, England (UK)

    I have been working at American Express full-time for more than 5 years

    Pros

    They always pay the bonus

    Cons

    very political, you are assessed for what people do say about you rather than for your actual results. They called it leadership

    Advice to ManagementAdvice

    Change the HR structure in Europe, people not qualified to have their role. Listen to employees, and take actions on pulse.

    Recommends
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Future?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at American Express full-time for more than a year

    Pros

    Great work/life balance. Friendly colleagues, depending on the group you end up in. Good benefits. Great office location. Good brand.

    Cons

    A culture as rapidly moving as molasses and lethal as quicksand. Gossip verging on back-stabbing is a norm. Unbelievably slow and risk-averse, reflected in hiring based on capabilities rather than aptitude - and leading to stagnation. So consensus-driven that nothing happens, and it feels like most management drive forward by checking themselves out in the vanity mirror. Dangerous HR policies to promote certain classes of individuals actually end up encouraging leaders to hire/promote really poor candidates.

    Advice to ManagementAdvice

    Shake up the culture more aggressively than with the "growth mindset" stuff, revise the organisation to eliminate governance by consensus in order to make the company more nimble. Educate the top 50% on how to innovate. Organise your data and make it available to make business decisions. Realise that the rest of the world is a LOT bigger than the US and should receive an appropriate amount of resource and funding. Fundamentally rethink your diversity policy (which scarcely exists).

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Great, but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager  in  London, England (UK)
    Current Employee - Sales Manager in London, England (UK)

    I have been working at American Express full-time for more than 3 years

    Pros

    Good working environment. Good team culture.
    Great office location - good benefits and indirect perks.
    Company is flexible with how you organise your work and where you want to work from as long as the work gets done.
    You will learn a lot.
    International company with opportunities.

    Cons

    Salary is not competitive and performance bonus depends much more on politics than performance.
    Extremely political - you'll go far if you play the game...
    When implementing changes, very little (hardly any) consultation with the teams involved.
    The goals are not aligned between the team; this can create a poor collaboration, internal hurdles and internal competition.

    Advice to ManagementAdvice

    Efforts should be made to retain good employees: increase the salary/give OTE to sales people, make sure performance is valued more than politics.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Very happy with company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Marketing Manager  in  London, England (UK)
    Current Employee - Senior Marketing Manager in London, England (UK)

    I have been working at American Express full-time for more than 3 years

    Pros

    Intelligent management, great opportunity to move around

    Cons

    Too much paperwork, can be hard to find right contact

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great Company to Work For!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  London, England (UK)
    Current Employee - Manager in London, England (UK)

    I have been working at American Express full-time for more than 3 years

    Pros

    * Great work/life balance, but comes in peaks and troughs often
    * Excellent brand on your CV
    * Great community and peers/seniors to develop yourself
    * Good benefits and over average remuneration
    * Truly global blue chip with a lot of opportunities abroad
    * Great office locations
    * Very flexible with home-working
    * Good holiday allowances

    Cons

    * Need to improve support technology, like expense management systems, PTO trackers, etc
    * Could use CRM better
    * Salaries are on the peak of the bell-curve (or just to the wrong side), is a driver in some good people leaving
    * Need to remove some of the technological systems that are out of date and take up time from field-staff's day
    * sometimes you get thrown in the deep end if you're a joiner
    * training is below par
    * difficult to find adequate cover for some roles when you need PTO

    Advice to ManagementAdvice

    * remove some of the operational aspects of field roles and give them to other teams
    * Have a better support system for when staff leave/join/PTO
    * Improve transition process for staff that are leaving/joining
    * invest in better training (not necessarily more expensive training, this is not synonymous)

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager, Marketing  in  London, England (UK)
    Former Employee - Senior Manager, Marketing in London, England (UK)

    I worked at American Express full-time for more than 3 years

    Pros

    Employee focus, strong leadership and very qualified people

    Cons

    Too much politics when moving to the next level

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Business Development Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development  in  London, England (UK)
    Former Employee - Business Development in London, England (UK)

    I worked at American Express full-time for less than a year

    Pros

    Amex take care of their own, and a very team driven. You're are made to feel part of something working there. Good basic salary and clearly defined working hours

    Cons

    Every single aspect of the role had to be checked with multiple stakeholders so it would take months to get simple things approved. Worst commission/bonus structure I have come across in 6 years in the business. The middle management team are completely unrealistic about their market position, competition and forecasts.

    Advice to ManagementAdvice

    I worked on the foreign exchange desk...when selling niche services employ candidates who have experience in that field....dont just hire telesale people who have not interest in delivering quality customer service.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Offers Some Great Opportunities But Very Political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Director  in  London, England (UK)
    Former Employee - Marketing Director in London, England (UK)

    I worked at American Express full-time for more than 10 years

    Pros

    I had a number of great roles when I worked there - it's a well-repsected brand to have on your CV and I learnt a lot.

    Cons

    In recent years, the number of restructures have been significant, and it can be difficult to get things done across functional teams. Performance expectations are high but this is often not reflected in compensation or support.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Has been putting shareholder interests ahead of customer and employee interests for too long; technology is also behind.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager  in  London, England (UK)
    Former Employee - Senior Manager in London, England (UK)

    I worked at American Express full-time for more than 5 years

    Pros

    Good group of people
    Good brand
    Some groups look after customers well

    Cons

    Lots of politics
    Has not invested enough in technology
    Employee interests well behind shareholder

    Advice to ManagementAdvice

    Look after employees more
    Realize how political culture has become
    Invest in technology

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    High performing innovator with dynamic and smart workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing  in  London, England (UK)
    Current Employee - Marketing in London, England (UK)

    I have been working at American Express full-time for more than 8 years

    Pros

    Great brand that is customer focused
    Very strong leadership with a people and financial focus
    Lots of highly educated and dynamic workers
    Positive culture that encourages engagement

    Cons

    Lots of alpha types, so very competitive environment
    Pay not industry leading
    Limited presence/investment outside of the US

    Advice to ManagementAdvice

    Keep doing what you're doing and lead the industry through innovation

    Recommends
    Positive Outlook
    Approves of CEO

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