American Express Reviews in Miami-Fort Lauderdale, FL Area

Pros

Its a very big company with a big name and sounds prestigious. They are extremely concerned with employee satisfaction and their ranking among large companies so they go out there way to have the employees think and say good things about the company.

Cons

They are so concerned about the associates feelings that sometimes they give too many chances to unproductive employees and that angers the productive ones. Management hands are tied and always seemed to be focused on the next survey coming up

Advice to Senior Management

Be more bottom line and not so afraid to upset associates

Pros

The Vacation Time is nice

Cons

They hire within and some employees are under skilled

Advice to Senior Management

1

Pros

i just love working here it is a great place and the benifits are good i would definately recommend it

Cons

i wish that i was paid a little more for the work i do but im overall satisfied with my compensation

Advice to Senior Management

evaluate the individual moere as opposed to having a standardized way of doing reviews for salary increases that would be better

Pros

you can make good money in sales

Cons

personally call center enviroment is not my thing but they are good

Advice to Senior Management

better annual increases and better health package

Pros

work life balance, professional growth and development, oppportunity for advancement

Cons

Long hours, averageing 45+, bureacratic

Advice to Senior Management

Communication is key: downward and upward

Pros

Good benefits and will to win.

Cons

Company culture makes it difficult to change.

Advice to Senior Management

Better technology for employees.

Pros

Pay which is very competitive , work in an environment which is fun and casual (No Need for tight suits and briefcases unless your into that kind of thing), managers that care most often than not about you and your life , training by individuals that are skilled and love their job enough to make you feel you might want to retire here. Lots of Prize, Gifts, and merchandise to be won or bought at cheap prices and no these are things may actually like such as 22" rims, an Xbox, and Gas Cards just to name a few. Will you think your being Brainwashed, of course, but you'll like it.

Cons

Customer service is so crucial that employees may "wet the bed" if not bringing their "A" game and "mysteriously disappear" if not selling and making AMEX the big bucks.If you do customer service you got to give extraordinary service and wrap it up in good time. If your in sales, you get a little more time but your life may end short at Amex if not making that quota. You see every possible detail about this person even category the person falls into i.e. from influential to frequent caller. Customers will lie and act brand new with you so you cant get too personal or feel for their situation so much that you risk your own job to protect them from themselves.

Advice to Senior Management

Give Employees a break on goals here and there... so many employees are so stressed they cant separate themselves from work. I always thought it was funny how "I saved someone's life as far as they were concerned," and sold them a card to spend more money. YES !! If you don't have a Platinum Card... get one, if you do step up your game to the Centurion Card and get what life owes you. :) beautiful words like that, no matter how corny you may think it sounds.

Pros

Anerican Express is a very diverse organization.

Cons

CCP's are no longer offered flexible, compressed, shifts.

Advice to Senior Management

Listen to the employees. They are the pulse of the organization.

Pros

American Express is one of the most admired companies in the world. Upon learning of my position at American Express, the reaction of friends and family has always been, "Wow! That's a great company! Congratulations!"
Beyond the prestige, American Express offers its employers countless of opportunities to be a part of the process to deliver extraordinary service to its customers as well as make a positive impact to its shareholders.
The leadership development for myself and for my peers goes beyond any expectation I had coming out of college. I have received intimate learning sessions on proven leadership tactics, such as MBTI, Crucial Conversations, and Situational Leadership, under the Adult Learning Theory.
As for career development, the company offers many opportunities to network with influential members of the leadership team, supports efforts to meet peers in offices around the country (such as Pheonix, Salt Lake City, and New York), and encourages employees to take on projects that require multi-department teamwork. The most impressive resource American Express offers for leadership development is a personal mentor to guide employees through all aspects of their career with the company; the mentor is always a senior leader at American Express.

Cons

In my time at American Express, I have found two negative aspects about the company.
The first is typical amongst most large companies: Poor communication from the top down. In specific, managers of front-line employees (employees dealing directly with customers) have little initial input on the directions upper management decides upon. Instead, these managers receive general goals to achieve, and must express these goals effectively to their employees and only when the direction headed poses challenges do managers have the opportunity to offer solutions.
The second issue I have stems from the first. Managers at this level, because of the large gap in the heirarchy with their bosses, are not influential enough to have spirited debates with their superiors, but are very vulnerable to disrespect from their direct reports. To offer a metaphor, being a front-line manager at American Express is like being between a rock and a hard place: You can't talk to your boss the way you might like to, but your employees are at liberty to express their emotions, how they see fit, to you.

Advice to Senior Management

I would advise Senior Management to allow middle-management (or front-line managers) to be more influential in the decision making process as it pertains to the direction a department is moving and also goal setting.
I would also advise Senior Management to be more visible amongst their direct reports and also the direct reports below them. By being more visible, a Senior Manager can not only gain respect, but it can also open lines of communication that could spur new ideas and possibly lead to improved performance.