American Express Reviews

Updated August 29, 2015
616 reviews filtered by
  • New York City, NY Area
  • Any Job Title
  • Any Status
Employment Status

Reset
3.8
Rating Trends
Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
480 Ratings

Pros
  • Very flexible with work/life balance (in 455 reviews)

  • Most business units offer flexibility to work from home either all the time or two days per week (in 62 reviews)

Cons
  • manager level you are overworked with little work-life balance (in 77 reviews)

  • Slow decision-making by senior management (in 49 reviews)

More Pros and Cons

616 Employee Reviews

Sort: Popular Rating Date
  1. Great Company for Career Skills

    Former Employee - Account Development Manager in New York, NY
    Former Employee - Account Development Manager in New York, NY

    I worked at American Express full-time (More than a year)

    Pros

    Amex is a great company to gain a strong suite of skills in the Finance sector.

    Cons

    A bit top heavy management structure at HQ in NYC.


  2. Sr data analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Manager - Risk Management in New York, NY
    Current Contractor - Manager - Risk Management in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express as a contractor

    Pros

    learning and understanding business. Over all knowledge of employees. Good work ethics .

    Cons

    Work life balance is not good some time ended up working 14 to 16 hr a day . Salary is also less compair to market


  3. Great employment engagement events, and 35 hour work week!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in New York, NY
    Former Employee - Executive Assistant in New York, NY
    Recommends
    Neutral Outlook

    I worked at American Express full-time (More than a year)

    Pros

    I really liked that top executives met with all band levels in skip level meetings to find out what was important to all Also loved that AmEx has 35 hour work weeks in NY and CT (not Az)..

    Cons

    They keep restructuring and combining departments and laying off people.

    Advice to Management

    Keep doing what you are doing having open communications with employees.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. At Home CCP - Ok Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Professional & Travel Counselor in New York, NY
    Former Employee - Customer Care Professional & Travel Counselor in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express (More than a year)

    Pros

    The work from home option is amazing. They provide all your equipment, pay for your internet and phone service and the training is good. The shifts are a bit unreasonable in some cases, because it's not based on seniority when you are hired it's based on who they ask first. Overall it was cool.

    Cons

    None Really.. Some of the team managers make their own rules about time and attendance.

    Advice to Management

    Streamline the communications between all departments


  6. a good start for long career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Anonymous Intern in New York, NY
    Current Intern - Anonymous Intern in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Express as an intern

    Pros

    Amex has a great culture and I found people who I worked with are knowledgeable and helpful. The company encourage staff to move around inside of the company and to build a career for life.

    Cons

    The company is too big to navigate without knowing (and connecting to) the right people, sometimes it seems that building connections is more important than doing a good job.

    Advice to Management

    The package we received should be linked to the quality of the job that we have done for the company, and this is not clear in the reward system.


  7. Helpful (4)

    Coordinator or Executive Assistant

    Former Employee - Executive Assistant in Elmont, NY
    Former Employee - Executive Assistant in Elmont, NY
    Recommends
    Approves of CEO

    I worked at American Express (More than 8 years)

    Pros

    Diversified and family oriented company. Flexible working hours, healthy living programs for employees, causal dressing, virtual work office and great salary. Little supervision from management, which I believe drive results and getting the job completed on time.

    Cons

    There is hardly any cons to share, as American Express thought very hard in finding ways to make their employees comfortable and happy. However, if I had to share something, I would would say that promotion can take time and challenging, as there are many experienced and knowledgeable people to compete with.

    Advice to Management

    A happy employee is one that is given the opportunity to network, research and attend training classes to allow oneself to perform the job with the right knowledge and little supervision. Employees also enjoy the flexibility of working some days from a virtual location, as well as office.


  8. Amex

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in New York, NY
    Current Employee - Financial Analyst in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at American Express full-time

    Pros

    Nice work life balance, Decent Salary, Flexible work hours

    Cons

    Advancement opportunities are limited ; Culture is changing and isn't focused on the employee satisfaction

    Advice to Management

    Invest in your people


  9. Good work life balance.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Project Manager in New York, NY
    Current Employee - Global Project Manager in New York, NY
    Negative Outlook
    Approves of CEO

    Pros

    Work life balance in certain departments. Casual nature of management. Lots of social programs. Nice HQ location, great people work there.

    Cons

    Pay under marker rate. Glass ceilings for women in non traditional departments. Hard to move beyond a senior manager level without nepotism.

    Advice to Management

    Work on your supplier and employment diversity. Work on raising women's profiles in non gender traditional roles. Up the pay to retain talent.


  10. Sales

    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Express (More than 8 years)

    Pros

    Recognized brand; good benefits; big company with opportunities to move around if you want

    Cons

    High turnover, poor Sales leadership, need top down overhaul


  11. Project Manager

    Current Employee - Senior Project Manager in New York, NY
    Current Employee - Senior Project Manager in New York, NY

    I have been working at American Express (More than 5 years)

    Pros

    It gave challenging opportunities to work with..

    Cons

    i dont feel anything about cons



Showing 616 of 2,794 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.