American Express

  www.americanexpress.com
  www.americanexpress.com
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American Express Reviews in New York City, NY

Updated September 12, 2014
Updated September 12, 2014
1,876 Reviews
3.6
1,876 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,382 Ratings

Review Highlights

Pros
  • Usually a great work-life balance and they are very invested in their employees (in 399 reviews)

  • Home Based Servicing has a bit more flexibility given that it is a work from home position (in 59 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 69 reviews)

  • decision making processes and promotion of less qualified individuals (in 42 reviews)

More Highlights

459 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Full of opportunity...if you want it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager  in  New York, NY
    Former Employee - Senior Manager in New York, NY

    I worked at American Express full-time for more than a year

    Pros

    Culture, work/life balance, vacation, flexible schedule. Superstars can rise to the top quickly.

    Cons

    Red-tape and rigid management structure. Too many stakeholders for each initiative.

    Advice to ManagementAdvice

    Embrace innovation.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 4 people found this helpful  

    Solid if not spectacular

    Former Employee - Business Development  in  New York, NY
    Former Employee - Business Development in New York, NY

    I worked at American Express full-time for more than 5 years

    Pros

    -Work/life balance (always out by 6pm, no wknd work)
    -Pay (for the hours)
    -People are friendly
    -Great lateral/upward movement opportunities (can switch roles every 2 years, even geographically)

    Cons

    -Passive aggressive culture
    -No risk taking; super status quo
    -Not a meritocracy
    -PowerPoint obsessed (crazy obsessed)
    -Too focused on not stepping on the wrong toes

    Advice to ManagementAdvice

    Stop focusing so much on good looking PowerPoint slides and focus on actually doing things. Also, stop chasing the "cool, shiny" new toy and focus on fundamentals. The people you promote are some of the worst managers I've ever had. They're more obsessed w/ presentation than substance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Good, but a big and political a place that tends to feel old school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  New York, NY
    Current Employee - Director in New York, NY

    I have been working at American Express full-time for more than 3 years

    Pros

    Good work life balance compared to other financial services companies
    Opportunities to move around positions and business units, if you are good at branding yourself and networking
    Company loyalty is high, people are excited about the company, brand, and products
    Flexible in terms of working remotely, different schedules, etc.

    Cons

    Feels a little old school and political
    Pay is not exactly competitive with other financial services companies, this shows sometimes in the talent as well
    Very big and matrix environment

    Advice to ManagementAdvice

    Longevity or "home grown" goes a long way in terms of who is valued by senior management
    Emphasis is put too much on building decks and presentations, too formal
    Women are underrepresented in leadership positions

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    My overall experience with Amex has been great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at American Express full-time for more than 5 years

    Pros

    does provide workplace flexibility. work and life balance is good but varies by role and team over the years has changed for worse. great career opportunities internally for career progression.

    Cons

    Too frequent change in organization and leadership.
    Over the past several years workforce has reduced significantly and causing less people to do more work

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    American Express

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  New York, NY
    Former Employee - Director in New York, NY

    I worked at American Express full-time for more than 8 years

    Pros

    Senior Management always engaged in all aspects

    Cons

    Downtown location is not as convenient as midtown

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Top-notch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  New York, NY
    Former Employee - Manager in New York, NY

    I worked at American Express full-time for more than a year

    Pros

    Supportive environment and people are generally pleasant. People who work at American Express REALLY like to work at American Express. I had no reason to leave except for some personal reasons that came up. I would love to work here again.

    Cons

    Can feel a little too corporate at times and the review process for anything marketing related can be really long.

    Advice to ManagementAdvice

    Keep up the good work. Try not to play favorites and give bonuses/promotions based on work.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great place to learn and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President  in  New York, NY
    Current Employee - Vice President in New York, NY

    I have been working at American Express full-time for more than 10 years

    Pros

    A lot of intelligent people working in a collaborative environment. Company encourages movement throughout the different businesses enabling you to gain experience across different disciplines. Benefits are good, and you work with a great group of people.

    Cons

    As with any company, opportunties for advancement gets limited as you move up the ladder, but I think that this is especially true within the customer service/operations division, where expenses are tight and jobs are eliminited on a yearly basis. There also used to be a pretty good work/life balance at Amex, but this has significantly eroded over time.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Overall, not so bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager, Merchant Marketing  in  New York, NY
    Current Employee - Senior Manager, Merchant Marketing in New York, NY

    I have been working at American Express full-time for more than 5 years

    Pros

    - great brand name for your resume
    - great office location (in NYC)
    - workforce diversity

    Cons

    - mid-level mktg salaries are below the industry average (management has known this thru consistent employee feedback for years but choose not to do anything about it)
    - often it feels like a high school again (if you are not hanging out with the popular kids but just a smart and hardworking "nerd", you can forget about promotions and other recognitions)
    - promotions are rare and often from outside the team. if you are applying for a job posted on the company website, you're already too late for the party. the candidate is slated behind the scenes and early in the game. the posting is just for compliance reasons. even as internal candidate you often have no chance to pitch for the position leaving you wondering what's wrong with me if I didn't even get a first round interview? and it's unheard of that someone, even a long-time high-producing employee. would be approached by the management with a promotion offer. unless you spend at least 30% of your work time cruising and schmoozing with the right people, fuggedaboutit!

    Advice to ManagementAdvice

    Stop elevating self-promoting self-serving attention-seeking back-stabbing job-hopping fake-smiling career-makers. Look for and nurture real gems, who are loyal to the company and their team, producing real results year after year.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Great for Work/Life Balance - Bad for everything else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  New York, NY
    Current Employee - Manager in New York, NY

    I have been working at American Express full-time for more than a year

    Pros

    Very flexible with work/life balance. There are several departments that allow for working from home 2-3 days a week. You won't typically work later than 530/6 on any given day. Its very rare that you'll get hit with a "fire drill" where you're scrambling to get something out at the last minute. Good benefits, decent pay. Good opportunities to move around within the company.

    Cons

    Far too much governance/legal/complicance type hoops you have to jump through. Trying to get the simplect approval requires having 5 meetings over the course of months. If you are someone who thrives in a challenging fast paced environment, this is not the place for you.

    Advice to ManagementAdvice

    Fire like half the people that work here. There are A LOT of "in the way people" - aka people that have no idea what they're doing or that do not have a strategic bone in their body. A lot of people here just do what they're told without thinking for themselves. Rethink the way you do everything. It is nearly impossible to do something "new and innovative" here. Way too many road blocks.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Great culture for certain people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Digital Commerce Intern  in  New York, NY
    Former Employee - Digital Commerce Intern in New York, NY

    I worked at American Express as an intern for less than a year

    Pros

    -the people were really nice and super friendly
    -the pay was good for an internship
    -was able to make an impact with my project

    Cons

    -not enough technical responsibilities
    -if randomly inviting someone for a coffee chat is not your strong suit, then it's not for you
    -you must be very into the AMEX

    Recommends
    Neutral Outlook
    Approves of CEO

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