American Express

  www.americanexpress.com
  www.americanexpress.com

American Express Reviews in New York City, NY

Updated October 18, 2014
Updated October 18, 2014
1,941 Reviews
3.6
1,941 Reviews
Rating Trends

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American Express Chairman and CEO Ken Chenault
Ken Chenault
1,425 Ratings

Review Highlights

Pros
  • Offers excellent work-life balance by offering flexible work arrangements (in 440 reviews)

  • The schedule my department has is amazing and there are work from home opportunities (in 62 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 76 reviews)

  • Consensus based decision making slows everything down, to a ridiculous extent at times (in 48 reviews)

More Highlights

469 Employee Reviews Back to all reviews

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  1. 6 people found this helpful  

    Candid feedback on Amex from a high performing marketing manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager in New York, NY
    Current Employee - Marketing Manager in New York, NY

    I have been working at American Express full-time (more than 3 years)

    Pros

    Flexibility, work life balance, open and supportive culture, innovative, and the people!

    Cons

    Work is slow due to lots of process inefficiencies, doesn't pay as well as other banks, affected by big company policies e.g. hiring freezes and promotions freezes and re-orgs every year

    Advice to ManagementAdvice

    Leaner and meaner, do more to retain the best talent and make it a meritocracy. Too many good people leave and less than talented people get lucky or incorrectly rewarded for their fluff people networking skills

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY

    I have been working at American Express full-time (more than 5 years)

    Pros

    great people to work for

    Cons

    low pay, have to fight for funding

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Excellent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in New York, NY
    Current Employee - Software Engineer in New York, NY

    I have been working at American Express full-time (more than 3 years)

    Pros

    I worked in an engineering team that had some very talented people. I learned a lot from my experience there.

    Cons

    Overall compensation was not what it could have been. Also, you need to take responsibility for your own career here. No one is going to hold your hand and make sure you get what's coming to you.

    Advice to ManagementAdvice

    Get someone in HR to do a survey of actual, real-world salary levels for different IT positions and then pay people according to those levels. Otherwise be prepared for people to vote with their feet.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great company, marquee brand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager, Business Development in New York, NY
    Current Employee - Manager, Business Development in New York, NY

    I have been working at American Express full-time (more than 3 years)

    Pros

    Opportunities for advancement, interesting and varied work, general appreciate from leaders on work life balance

    Cons

    Compensation lower than overall financial services industry, decision making can be painfully slow.

    Advice to ManagementAdvice

    continue with drive towards more rapid innovation.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Good solid company, smart people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY

    I have been working at American Express full-time (more than 5 years)

    Pros

    Ability to switch roles every 18 months. Good amount of vacation. Working with a lot of smart people from great backgrounds. Very varied roles. Most departments let you work from home a number of days a week.

    Cons

    Too many displacements; constant change. Health plan is ok but has a 1200 deductible. 401K is very good.

    Advice to ManagementAdvice

    Less constant change for no apparent reason.

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    Great Company w/ Many Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance in New York, NY
    Current Employee - Finance in New York, NY

    I have been working at American Express full-time (more than 3 years)

    Pros

    - Visionary CEO and Management Team
    - Opportunity to move around frequently to build skills and experiences (18-24 mo. is avg time in role)
    - Strong brand
    - Amazing work/life balance

    Cons

    - Pay is low for industry, but fair given strong work/life balance
    - Some middle-managers are poor performers and given frequent re-orgs you may end up working on their teams

    Advice to ManagementAdvice

    - Bring pay (base and bonus) in line with NY competitors, otherwise risk people leaving

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director Operations in New York, NY
    Current Employee - Director Operations in New York, NY

    I have been working at American Express full-time (more than an year)

    Pros

    Very flexible schedules to work from home or the office.

    Cons

    Lots of corporate red tape when trying to bring on new business partners.

    Advice to ManagementAdvice

    Try to find a way that managing suppliers is not a full time job so that we can focus on running the business.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Sr Manager Marketing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in New York, NY
    Former Employee - Senior Manager in New York, NY

    I worked at American Express full-time (more than 5 years)

    Pros

    As a marketer Amex is a fantastic brand to work with as well as resources against marketing campaigns. Across my several roles I cut my teeth on traditional marketing to prospects across multiple channels and finally to content marketing speaking to both customers and prospects. Amex is incredible data driven meaning that we have the insights to make good decisions especially against marketing elements. I was always impressed by the intelligence of my colleagues.

    Cons

    Working at Amex has a political element that can be difficult to swim with. At times information trickles down from the top even when rumors are extremely accurate. Annual reviews are strongly based on performance, that said the 360 degree feedback has a tendency to allow for grudge rehashing.

    Advice to ManagementAdvice

    Encouragement of open discussions when tackling a problem. Often the only place to create consensus was outside of the meeting rather than within a meeting.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    It's a demanding place but worth the experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in New York, NY
    Current Employee - Consultant in New York, NY

    I have been working at American Express as a contractor (less than an year)

    Pros

    Solid co-workers who strive for excellence. Very professional atmosphere. Amazing public foodcourt downstairs

    Cons

    Massive building and security is very tight. Very little opportunity for permanent employment if you're a contractor. Location a bit isolated. No cheap food options.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Be Brutal or don't stay too long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director - Marketing in New York, NY
    Former Employee - Director - Marketing in New York, NY

    I worked at American Express full-time (more than 10 years)

    Pros

    Amex is a fantastic place to learn. Best marketing education I ever had.

    Cons

    It's not an Us Vs Them system, It's me Vs You when it comes to team work ratings and promotions. I was there over 10 years and I was in denial that team work is how you succeed. If your an MBA going to Amex, plan your exit strategy on day 1.

    Advice to ManagementAdvice

    Leadership does not get along at the GM level. They are all out to get each other and step over one another. That attitude trickles down to the rank and file. It's not very productive or inspirational.

    Recommends
    Neutral Outlook
    Approves of CEO

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