American Express Reviews in Phoenix, AZ Area

Pros

Great benefits, lots of travel opportunities, shift flexibility. If you don't like your supervisor, chances are you'll have a new one within a few months anyway. Plenty of different opportunities for knowledge growth.

Cons

call after call after call, repetitive work. Opportunities for lateral moves but difficult to get promoted from within unless you've been with the company a long time. Best shifts and vacation go to the employees with the most years of service. Not enough training to help you advance.

Advice to Senior Management

hire from within

Pros

It is good place to work

Cons

Hard to get promoted or move around in Infrastructure

Advice to Senior Management

Increase promotional opportunities for women in Technologies

Pros

the office culture is great. i was treated just like any other team member the first day on the job. management is just like another member of the team

Cons

I haven't really come across any cons yet, however, I just recently started working with american express. im not sure how easy it is to move up the corporate ladder

Advice to Senior Management

try to combine more of the teams and functions that are working on similar work. they are neither competing or helping each other so they are only wasting resources.

Pros

Diversity, focus on employees, long term benefits

Cons

salary, politics during change, slow to decision, no support for entreprenuership

Advice to Senior Management

negotiate at the time of joining the company

Pros

flexible work schedule
vendors do all the work, amex managers just supervise
committed company

Cons

slow progression
bureaucratic
Lack of opportunities
Offshoring
Technical leadership

Advice to Senior Management

Good job..keep it up

Pros

Stable work environment
Lot of business domains

Cons

Expect to work long hours- weekends, holidays. Minimum 50 hours/week

Advice to Senior Management

-

Pros

The benefits, the work environment and the name recognition are the absolute strengths.

Cons

Difficult to describe the poor attitudes of the long-tenured employees aside from complacent and resistant to change. Not a good place for a transformational executive to operate.

Advice to Senior Management

Embrace opportunities to improve your business. Risk nothing and achieve the same.

Pros

Leadership compotency. Fair place to work and they work at it.

Cons

Outsourcing jobs and having too many Brits in leadership roles.

Advice to Senior Management

Support America and stop shipping jobs over-sees, as well as leveraging H1 visas in America to fill our jobs. Though, I've seen some US talent...and it's not pretty.

Pros

Work is pretty easy, lots of BAU work
Large company, which means there is room to laterally move around
Good if you want to move into a managerial role
Telecommuting possible

Cons

Lots of red tape
Soft skills (politics) valued much higher than technical competency
Very few highly technical positions, which means advancement peaks early
Teams usually consist of 80% contractors and 20% employees

Advice to Senior Management

Require greater technical competency from technical leadership
Break-up the "good boys club"
Improve software quality by bringing more developer roles onshore

Pros

Diversity and Location and Experience

Cons

Employee Performance criteria is inconsistent and irrelevent.
Salary and Compensation is not matching up to Market standards

Advice to Senior Management

Performance Management needs a lot of improvement