American Express Reviews in Phoenix, AZ Area

Former Employee – worked at American Express

Pros – The people are great to work with!

Cons – It is a very homogenous company

Yes, I would recommend this company to a friend

Former Employee – worked at American Express

Pros – Benefits are good, it carries a strong name.

Cons – Management incompetent for the most part. No communication, changing expectations, very political.

Advice to Senior Management – Stop treating your people like commodities. Everyone knows you move people around "re-engineer" to make the bottom line. The reality is that Amex has experienced no natural organic growth in years.

No, I would not recommend this company to a friend

Former Employee – worked at American Express

Pros – Good benefits
Fame of the company

Cons – IT is not good dept to work at this company

Advice to Senior Management – Lot of IT management has no managemnet skills

Current Employee – been working at American Express

Pros – American Express has a history of great culture and great benefits and great treatment of workers.

Cons – I think our leadership, in this high jobless rate economy, is taking it's people for granted and treating them with less and less respect. They are forgetting that the lower level employees (even middle managers) are the ones that deliver the results.

Advice to Senior Management – Please remember that the bottom line is not always the most important thing, particularly for the long term success of a company. You are treating employees (even very good high performing employees) as costs instead of assets and this will not bode well for long term success.

No, I would not recommend this company to a friend

Former Employee – worked at American Express

Pros – Great exposure to different kind of work

Cons – Pay not compatible to other companies. Management lacks the direction.

Advice to Senior Management – na

Yes, I would recommend this company to a friend

Current Employee – been working at American Express

Pros – Good room for growth and positional movement. Great training and support. Good name brand recognition. Good company benefits and amenities.

Cons – Very political, all depends on who your manager is. Position was extremely misrepresented, salary is a joke for the work that is done. So many uncontrollables that directly impact your performance.

Advice to Senior Management – If you want respect from your employees, be honest with them. Don't come off as a know it all when you've never even done the position. And don't try to pretend like you have.

No, I would not recommend this company to a friend

Former Employee – worked at American Express

Pros – flexible workplace, great benefits and work-life balance

Cons – inflexible and entrenched culture through the company

Yes, I would recommend this company to a friend

Former Employee – worked at American Express

Pros – Excellent training especially on the phone
Rich incentives(as long as you meet/exceeds the metrics)
Always something going on(so many committee you can join in)
Excellent work development and support(concrete action plan)
Very positive coach(mine was, she was the best in my entire career)
Diverse workforce/culture(like World University)

Cons – Favoritism (most get promoted because of who they knows not what you know)
Phoney people(esp those that are band 30- they think their higher than Ken Chenault)
Constant fear of letting go (don't be surprise if your cube mate be gone the following day)
Highly stressful job(constant monitoring of your metrics)
Big brother house(keeping track of your time/got to write my time even going to bathroom, so I can make it up)

Advice to Senior Management – True manager should promote employee base on knowledge, skills, and what he/she can bring or contribute to the team not base on your brown nosing skills. Employees find total disgust and lost respect on your bad judgement in selecting your favorite pet. You should review the company values mission and value- you are not following the "blue box value" instead it falls under "gray/murky box value". It is a box full of mud and S%^&*t. Someone has to open and review the content of your box.

Current Employee – been working at American Express

Pros – diverse employee base
good facility in Phoenix
good benefits
comprehensive performance management process
ethical and compliant corporate culture

Cons – limited talent development
constrained upward mobility
below benchmark compensation

Advice to Senior Management – put more emphasis on applying talent development principles at all levels
resist the urge to chase every new technology fad

Yes, I would recommend this company to a friend

Current Employee – been working at American Express

Pros – Salary and benefits are ok. Work/Life balance is fine. Depending on what you do and how much management interferes, the work could be interesting. Company makes money in spite of managerial malpractice.

Cons – Most middle level managers are out of their depth and make up for it by surrounding themselves with sycophants. It's amazing they haven't destroyed the company yet.

Advice to Senior Management – RETIRE! In my experience, A's hire A's and B's hire C's and C's hire F's. Based on what I saw of middle management, you guys are C's. The sooner you leave, the sooner American Express can regain it's leadership position.

No, I would not recommend this company to a friend