American Express Reviews

Updated August 28, 2015
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3.6
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Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
263 Ratings

Pros
  • Very flexible with work/life balance (in 455 reviews)

  • Most business units offer flexibility to work from home either all the time or two days per week (in 62 reviews)

Cons
  • manager level you are overworked with little work-life balance (in 77 reviews)

  • Slow decision-making by senior management (in 49 reviews)

More Pros and Cons

371 Employee Reviews

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  1. Staff Accountant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Accountant in Phoenix, AZ
    Current Employee - Staff Accountant in Phoenix, AZ
    Recommends
    Neutral Outlook

    I have been working at American Express full-time (More than 5 years)

    Pros

    Very good learning opportunites with best office environment. Staff is very cooprative. Very good changes for advancement of your skills.

    Cons

    It was tough to deal with short term deadlines. Not enough time time to complete the projects on times.

    Advice to Management

    Project time should be estimated properly.


  2. Great company to work with.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Phoenix, AZ
    Current Employee - Project Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Professional, good processes, many great opportunities

    Cons

    Not geared to knowledge transfer between incoming and outgoing personnel


  3. E2E Program Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager Projects in Phoenix, AZ
    Former Employee - Senior Manager Projects in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express (Less than a year)

    Pros

    Good environment. good work culture

    Cons

    Too much transformation. Leadership


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  5. Helpful (2)

    Great Pay, questionable leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express (Less than a year)

    Pros

    The pay and benefits are second to none

    Cons

    Management aren't on the same page and the wrong team leader could cost you your job if you don't have the same values.


  6. AMAZING company! I love working for a company that takes care of their employees and it's such a strong brand.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Professional in Phoenix, AZ
    Current Employee - Customer Care Professional in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than a year)

    Pros

    The culture and the opportunities are phenomenal. The environment is very professional and you learn so much from your peers.

    Cons

    My position is 24/7 so the hours available aren't always the best but it's always temporary and schedules change frequently

    Advice to Management

    Nothing :)


  7. Most Diverse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Job Trainer in Phoenix, AZ
    Former Employee - Job Trainer in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than 8 years)

    Pros

    From work you down American Express corporation I found that they were extremely diverse in their employment staffing and offered many activities toward diverse employees I believe American Express is one of the most diverse companies to work for in the City of Phoenix Arizona

    Cons

    No convert American Express as far as diversity is concerned there one of the highest diverse interesting companies to work for consistently providing activities for the diverse community and teachings on cultural differences and activities throughout the company

    Advice to Management

    I would recommend that American Express Company in Phoenix I would recommend american express company in phoenix locate is a beardsley continued there efforts in the bed I burst activity the day off for


  8. java architect

    Current Employee - Senior Software Engineer in Phoenix, AZ
    Current Employee - Senior Software Engineer in Phoenix, AZ

    I have been working at American Express full-time (More than 3 years)

    Pros

    team work, new technologies, interesting

    Cons

    long time, different kind of work


  9. great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Phoenix, AZ
    Former Employee - Analyst in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    great benefits, great people, good location and great training

    Cons

    the usual some bosses were better than others

    Advice to Management

    Remember to be good to all your employees


  10. Call Center Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections/Call Center Manager in Phoenix, AZ
    Former Employee - Collections/Call Center Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express (Less than a year)

    Pros

    Really enjoyed the team I managed. Great training program for managers!

    Cons

    A Call Center can be very challenging to motivate a team. The employees were always having to call card members and it was challenging to keep them motivated while having to be on the phone all day.


  11. Voted one of the best places to work in Arizona

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends

    I worked at American Express full-time (More than 10 years)

    Pros

    Great benefits and many different job opportunities utilizing various skillsets. Also has great opportunities for job advancement and provides training classes.

    Cons

    This is not a con but more a need to succeed. It's a corporate environment so there are many changes consistently. You need to have the skillset to process change and help others to do the same.



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