American Express

  www.americanexpress.com
  www.americanexpress.com

American Express Reviews in Phoenix, AZ

Updated October 13, 2014
Updated October 13, 2014
1,947 Reviews
3.6
1,947 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,428 Ratings

Review Highlights

Pros
  • Offers excellent work-life balance by offering flexible work arrangements (in 440 reviews)

  • The schedule my department has is amazing and there are work from home opportunities (in 62 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 76 reviews)

  • Consensus based decision making slows everything down, to a ridiculous extent at times (in 48 reviews)

More Highlights

280 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great company for contractors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Project Manager in Phoenix, AZ
    Former Employee - Lead Project Manager in Phoenix, AZ

    I worked at American Express as a contractor (more than 3 years)

    Pros

    Great leadership, opportunity to come on as an FTE, longevity for contracts, great work/life balance

    Cons

    Lots of red tape, contractors are treated as non people

    Advice to ManagementAdvice

    look at the people around you as more than just people doing work.

    Recommends
    Approves of CEO
  2.  

    Decent place but management needs improvement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SAS Administrator in Phoenix, AZ
    Former Employee - SAS Administrator in Phoenix, AZ

    I worked at American Express full-time (more than 5 years)

    Pros

    Contract extension was good for a long time. They will keep you if you are good at your job.

    Cons

    Low rates and never improve even after years of service. Lot of politics, no direction to management. Constantly in reactive mode in terms of technology without any planning.

    Advice to ManagementAdvice

    Planning Planning Planning and sticking to larger plan without changing directions every month. Listen to technical experts when making technical decisions.

  3.  

    Depending on the organization you are in can be great or pretty bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Phoenix, AZ
    Current Employee - IT Manager in Phoenix, AZ

    I have been working at American Express full-time (more than 5 years)

    Pros

    good work life balance. Visionary and ethical CEO

    Cons

    The integrity of leadership does not extend to the director and manager levels. Very very political! Reviews are a joke since all are very subjective and there is much favoritism due to political maneuvering. Due to constant reorgs and layoffs, mid level management people are constantly working the politics and taking credit not due to them. IT org has no process standards and orientation/on boarding for new employees is nonexistent creating chaos and misunderstandings at every level

    Advice to ManagementAdvice

    get your processes and documentation under control. Standard project management with communication plans and responsibility matrices would improve success rate with projects. More transparency between IT development with businesses is needed.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    it was ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Current Employee - CCP in Phoenix, AZ
    Current Employee - CCP in Phoenix, AZ

    I have been working at American Express full-time (more than an year)

    Pros

    great company to work for but management need more help there are to much politcs

    Cons

    too much of stress there are unnecessary strees

    Advice to ManagementAdvice

    very poor management to much of micro management

    Recommends
    Approves of CEO
  6. 1 person found this helpful  

    Political environment in office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Phoenix, AZ
    Current Employee - Project Manager in Phoenix, AZ

    I have been working at American Express full-time (more than an year)

    Pros

    Ability to work at home

    Cons

    - unfair rating system
    - Leadership not very competent

    Advice to ManagementAdvice

    - Please choose leaders based on merit

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    It was a good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Phoenix, AZ
    Current Employee - Business Analyst in Phoenix, AZ

    I have been working at American Express as a contractor (more than an year)

    Pros

    Nice work culture. Work from home and virtual location allowed.

    Cons

    Management is very skeptical to bring in new technologies and do not think from the employees career development perspective.

    Advice to ManagementAdvice

    Keep and eye on what technologies your competitors are using.

    Recommends
    Approves of CEO
  8. 2 people found this helpful  

    Pockets of excellence exist - great leaders, great work - life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Phoenix, AZ
    Current Employee - Manager in Phoenix, AZ

    I have been working at American Express full-time (more than 5 years)

    Pros

    work-life balance is great; benefits are getting worse every year; leadership - 50/50, if you are lucky you can score with a good leader, otherwise you will be miserable for about 2 years until you are eligible to apply for a new role; the majority of the population is trying to "survive", i.e. moving laterally every two years;

    Cons

    there is no way you can complain from a leader; at Amex "bad" leaders are coached, not let go;

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    I think it's a good company to work for a balanced life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Phoenix, AZ
    Former Employee - Project Manager in Phoenix, AZ

    I worked at American Express full-time (more than 3 years)

    Pros

    Good work life balance. Good training. Pay is not bad. Work from home options.

    Cons

    Nothing that i can think of.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Love my job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections in Phoenix, AZ
    Current Employee - Collections in Phoenix, AZ

    I have been working at American Express full-time (more than 3 years)

    Pros

    Everything is the best here

    Cons

    Nothing great job to have

    Advice to ManagementAdvice

    Great management

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Large Company, Many Opportunities, Does not follow their own policies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in Phoenix, AZ
    Former Employee - Program Manager in Phoenix, AZ

    I worked at American Express full-time (more than 3 years)

    Pros

    Many types of positions you can move between
    Generally teams are high performing

    Cons

    Senior people are homegrown with little outside experience
    Cliques are prevalent
    Senior leadership does not enforce or follow it's own policies
    Compensation is generally on the lower end of the band compared to similar responsibilities in other companies
    Amex will make life miserable for you until you voluntarily leave rather than terminate you
    VP leadership is shuffled around from position to position and very little new ideas or leadership is brought in from the outside
    VP and director leadership is usually less qualified in technical terms than the people who work for them.

    Advice to ManagementAdvice

    Applies to TRCW Behrend Dr., Phoenix, AZ

    In general, when someone makes a mistake, it is best practice to own it. When an employee makes a mistake, you are very sure to hold the employee responsible but when corporate makes a mistake that results in permanent career harm to an employee, you do not take responsibility for it. When you fail to give an employee a mid-year performance review and then at the end of year review write them up as a poor performer (after hiring them as a top performing contractor) the penalty of the error is place on the employee and Amex does not take responsibility for 1) failing to provide a mid-year review and 2) providing a performance improvement program at that time to help prevent a poor end of year review.

    When you place policies into effect, the employee is strictly held to the standard. Senior VPs on down who critically failed the employee are not. The employee is treated as a number and who cares if they move on. You'll just find another number to replace them. Only when you realize your people and how you treat them are your greatest asset and responsibility will you ever hope to be a great company, not just a large company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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