American Express Reviews

Updated June 30, 2015
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3.5
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American Express Chairman and CEO Ken Chenault
Ken Chenault
243 Ratings

Pros
  • Very flexible with work/life balance (in 455 reviews)

  • Most business units offer flexibility to work from home either all the time or two days per week (in 62 reviews)

Cons
  • manager level you are overworked with little work-life balance (in 77 reviews)

  • Slow decision-making by senior management (in 49 reviews)

More Pros and Cons

342 Employee Reviews

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  1. Fraud Protection Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Specialist in Phoenix, AZ
    Former Employee - Fraud Specialist in Phoenix, AZ

    I worked at American Express full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    They seem to truly care about their employees. The fraud department was awesom to work for.

    Cons

    There isnt much room to grow within the fraud department. They are shipping jobs over seas.

    Advice to Management

    Work on taking your time to develop employees. The training period in Fraud is too quick.


  2. Excellent employer in the valley!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director - Big Data Engineering in Phoenix, AZ
    Current Employee - Director - Big Data Engineering in Phoenix, AZ

    I have been working at American Express full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Focused leadership development
    Decent salary and benefits package
    Transforming as an engineering company

    Cons

    Multiple transformations driven at the same time
    Yearly goal oriented focus that limits the pace of long-term innovation


  3. Helpful (9)

    AMEX Technologies

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at American Express full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Flexible work hours, work from home, plenty of opportunities to learn

    Cons

    Lack of consistent leadership with constant change in leadership and direction. Lack of governance and controls that creates audit issues. Due to this being a technology center with most managers being promoted based on technical abilities instead of leadership and/or management ability, the is little attention given to performance development let alone completing goals and performance reviews in a timely or consistent manner. Finally, a significant amount of those being hired and/or promoted at the Desert Ridge technology center is race based - if you are Indian (from India, not native American Indian) then you are automatically pre-qualified. 98% of the newer Big Data technology hires are Indian. Internal company nickname is Indian Express instead of American Express. This is no joke... Finally, there is a significant number of contract workers that are treated as outsiders when it comes to communication and recognition for accomplishments. I experienced this as a contract worker prior to becoming an employee.

    Advice to Management

    Define clear goals and make sure they are pushed down to all employees. Reduce the amount of redundancy of effort and resources that is a major source of high IT expenses. Hire more Americans at our US facilities. New hire orientation is a joke...sign some papers and then go to the company website to figure out your benefits and other employee benefits. Base pay is lagging behind US competitors and this is probably why so many contractors and Indians are hired. Blue Box values are not lived in at least the technology area.


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  5. Director Credit Servicing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Phoenix, AZ
    Former Employee - Director in Phoenix, AZ

    I worked at American Express full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    great team, smart, talented, deep bench

    Cons

    highly political, can be harnful

    Advice to Management

    cross training allowing career progression


  6. Helpful (3)

    HR Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Director in Phoenix, AZ
    Current Employee - Human Resources Director in Phoenix, AZ

    I have been working at American Express full-time (More than 10 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Very people and relationship oriented culture. Good pay and benefits as well. You get to work with some great, smart people.

    Cons

    The cloud of continuous reorganization always there. Never know when the company will need to displace employees. It can be a very trying environment.

    Advice to Management

    Management needs to keep top of mind the talent they have and try to leverage as best as possible. People will do their best for you.


  7. Helpful (1)

    Great company that focuses on the customer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at American Express full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Interesting work. Collaborative environment. Customer focused. Flexible work schedules and work at home options. Great Senior leadership team.

    Cons

    Who you know often is more important when getting a promotion over skills and accomplishments. Archaic, punitive performance review system.

    Advice to Management

    Ditch the current performance review system.


  8. WAH TRAVEL AGENT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Counselor in Phoenix, AZ
    Current Employee - Travel Counselor in Phoenix, AZ

    I have been working at American Express

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits are great. Time off is amazing.

    Cons

    Hard to be visible. Hard to get time off the phones for networking opportunities or business events during working hours.

    Advice to Management

    Give us more room to grow


  9. Customer Service Fraud Department

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Protection Service Representative in Phoenix, AZ
    Former Employee - Account Protection Service Representative in Phoenix, AZ

    I worked at American Express (More than 3 years)

    Pros

    American Express has great benefits, work environment.

    Cons

    Working nights had effective on my family.


  10. Helpful (3)

    Mileage may vary

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at American Express

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great company culture, department culture and leadership may be different.

    Cons

    Expectations depend on your department and "leader". If you have a good supervisor and above life is good. If not....


  11. Amex

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Fraud Analyst in Phoenix, AZ
    Current Employee - Senior Fraud Analyst in Phoenix, AZ

    I have been working at American Express full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Competitive Salary & Benefits, good work/iife balance

    Cons

    Can get political at the higher job titles



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