American Express Reviews

Updated August 28, 2015
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371 Employee Reviews

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  1. Good leader, ok management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Category Manager in Phoenix, AZ
    Current Employee - Category Manager in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    Director is one f the best leaders I have ever worked with.

    Cons

    Senior leaders have no clue to the inner workings of the position. As a result they make questionable decisions.

    Advice to Management

    Listen more talk less


  2. Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    American Express has excellent benefit package, as well as incentives. They stand behind furthering your education, as well as an on-site resource center to learn new programs and even to just go over your resume.

    Cons

    The first thing I would say is the constant changing and moving around the floor to different desk locations. Another major con working for American Express is that if you have a job based in the US you have the very real possibility to become a displaced worker as numerous positions have or are all moving over to India. Another very serious concern is the fact that the employees that handle the calls are judged on how the people they talk to answer or fill out the surveys even if the survey has nothing to do with the representative but has to do with the company the survey is still held against the representative. The greatest Distressor is that the longer you are in a department without moving to a different area for moving up with in the area that you are in you will find that the new hired people are coming in at more money then what you make after years and years of service

    Advice to Management

    Change the survey format so that the representatives are only held accountable for their knowledge and helpfulness not for reasons about American Express in general or their products. To make the pay level fair for all employees with in the same area doing the same work. These two distressers alone is the reason for low moral.


  3. Fraud Protection Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Specialist in Phoenix, AZ
    Former Employee - Fraud Specialist in Phoenix, AZ
    Recommends
    Neutral Outlook

    I worked at American Express full-time

    Pros

    They seem to truly care about their employees. The fraud department was awesom to work for.

    Cons

    There isnt much room to grow within the fraud department. They are shipping jobs over seas.

    Advice to Management

    Work on taking your time to develop employees. The training period in Fraud is too quick.


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  5. Great Place to Work for...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Phoenix, AZ
    Former Employee - Analyst in Phoenix, AZ
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at American Express full-time

    Pros

    Great benefits, accommodating facilities, many opportunities for advancement

    Cons

    Too many functions, traditions and exercises regarding employee development are done in the name of checking the box. Advancement requires a large of amount of superficial socializing (also called developmental training) and politics. Pay is good after being there for some time but, you will work for it.


  6. Excellent employer in the valley!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director - Big Data Engineering in Phoenix, AZ
    Current Employee - Director - Big Data Engineering in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 5 years)

    Pros

    Focused leadership development Decent salary and benefits package Transforming as an engineering company

    Cons

    Multiple transformations driven at the same time Yearly goal oriented focus that limits the pace of long-term innovation


  7. Director Credit Servicing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Phoenix, AZ
    Former Employee - Director in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at American Express full-time

    Pros

    great team, smart, talented, deep bench

    Cons

    highly political, can be harnful

    Advice to Management

    cross training allowing career progression


  8. Helpful (3)

    HR Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Director in Phoenix, AZ
    Current Employee - Human Resources Director in Phoenix, AZ
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 10 years)

    Pros

    Very people and relationship oriented culture. Good pay and benefits as well. You get to work with some great, smart people.

    Cons

    The cloud of continuous reorganization always there. Never know when the company will need to displace employees. It can be a very trying environment.

    Advice to Management

    Management needs to keep top of mind the talent they have and try to leverage as best as possible. People will do their best for you.


  9. Helpful (1)

    Great company that focuses on the customer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time

    Pros

    Interesting work. Collaborative environment. Customer focused. Flexible work schedules and work at home options. Great Senior leadership team.

    Cons

    Who you know often is more important when getting a promotion over skills and accomplishments. Archaic, punitive performance review system.

    Advice to Management

    Ditch the current performance review system.


  10. WAH TRAVEL AGENT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Counselor in Phoenix, AZ
    Current Employee - Travel Counselor in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits are great. Time off is amazing.

    Cons

    Hard to be visible. Hard to get time off the phones for networking opportunities or business events during working hours.

    Advice to Management

    Give us more room to grow


  11. Helpful (3)

    Mileage may vary

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great company culture, department culture and leadership may be different.

    Cons

    Expectations depend on your department and "leader". If you have a good supervisor and above life is good. If not....



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