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Glassdoor is your free inside look at American Express reviews and ratings in Phoenix — including employee satisfaction and approval rating for American Express CEO Ken Chenault. All 54 reviews posted anonymously by American Express employees.

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American Express Reviews in Phoenix, AZ Area

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54 Reviews* in

Local CEO Approval

Local Company Rating

* Posted anonymously by employees (updated Nov 11, 2009) Ratings are reflective of location and job title.

American Express Chairman and CEO Ken Chenault

Ken Chenault

Chairman and CEO

46% Approve

“Neutral”

3.2
1 - 10 of 54 American Express Reviews
  • Nov 11, 2009

    3.0

    American Express Anonymous in Phoenix, AZ:   (Past Employee - 2008)

    Pros

    Good place to work, a comfortable work environment, and generally low stress. Local management is fairly responsive. Average pay, good benefits package.

    Cons

    Lots of duplication of effort across different divisions, internal structure is highly complex and convoluted. Poor business conditions have led to layoffs across the firm so there is little job stability.

    Advice to Senior Management

    Great products, but American Express is far too internally focused. There is little understanding of what is going on across the company.

  • Customer Care Professional in Phoenix, AZ:

    “Very Unprofessional Fortune 500 Company”

    Nov 7, 2009

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  • Analyst in Phoenix, AZ:

    “Great place to work”

    Nov 5, 2009

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  • Marketing Manager in Phoenix, AZ:

    “Overall, good company to work for”

    Oct 14, 2009

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  • Information Security Engineer Senior in Phoenix, AZ:

    “In Good Times An Outstanding Employer; In Difficult Times A Ruthless Profit-Driven Company At The Expense Of Employees.”

    Sep 28, 2009

    1 found helpful | 2 comments

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  • Account Manager in Phoenix, AZ:

    “Under paid and over stressed.”

    Jun 16, 2009

    2 comments

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  • Corporate Account Administrator in Phoenix, AZ:

    “Great place to work!”

    May 30, 2009

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  • Director, Sales in Phoenix, AZ:

    “When things get tough he just does mass layoffs, 26,000 in his 8 years as CEO.”

    May 22, 2009

    1 found helpful | 2 comments

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  • Consultant in Phoenix, AZ:

    “Lots of cooks in the kitchen, but the stove isn't even on.”

    May 15, 2009

    1 found helpful

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  • Anonymous in Phoenix, AZ:

    “Don't believe everything they say in the interview.”

    May 4, 2009

    2 found helpful

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1 - 10 of 54 American Express Reviews
American Express Overview (AXP )
Web
www.americanexpress.com
Industries
Size
5000+ Employees, $28B+ Revenue
HQ
New York, NY
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