American Express

www.americanexpress.com
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American Express Reviews in Phoenix, AZ

Updated March 3, 2015
Updated March 3, 2015
311 Reviews
3.6
311 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
311 Ratings

Review Highlights

Pros
  • Work/Life balance is very good and one of the few reasons I have stayed so long (in 455 reviews)

  • The schedule my department has is amazing and there are work from home opportunities (in 62 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 77 reviews)

  • Consensus based decision making slows everything down, to a ridiculous extent at times (in 49 reviews)

More Highlights

311 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Decent working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Industrial Engineer in Phoenix, AZ
    Current Employee - Industrial Engineer in Phoenix, AZ

    I have been working at American Express full-time (more than a year)

    Pros

    It's a friendly work environment

    Cons

    The annual pay increase is awful

    Recommends
    Neutral Outlook
  2.  

    work in fast passe environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Protection in Phoenix, AZ
    Former Employee - Account Protection in Phoenix, AZ

    I worked at American Express

    Pros

    Customer Service Representatives always work together.

    Cons

    I don't have anything bad to say.

    Advice to ManagementAdvice

    great to work for

    Recommends
    Positive Outlook
  3.  

    Exciting place to work with lots of opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employee in Phoenix, AZ
    Current Employee - Employee in Phoenix, AZ

    I have been working at American Express

    Pros

    Very dynamic environment undergoing a lot of change to get leaner and more nimble.
    New leaders are making very positive change happen.
    Ample time off with a lot of flexibility.
    Generous benefits.

    Cons

    People rewarded on short term goals.
    Some "empire builders" make teaming and collaboration difficult.
    Internal policies and processes impede progress.
    Not very much cross department or team trust.

    Advice to ManagementAdvice

    Need to get rid of the passive/aggressive behavior, or at least stop rewarding it.
    Start enforcing company rules and policy to show that they mean something (and then simplify them).

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Great Place to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional in Phoenix, AZ
    Former Employee - Customer Care Professional in Phoenix, AZ

    I worked at American Express

    Pros

    Great pay, good leadership, good company

    Cons

    call center/ watch your time off the phone, and be more forgiven

    Advice to ManagementAdvice

    listem more to employees

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    I want to stay at American Express, I really do, but they don't make it easy to love them.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager - Technologies in Phoenix, AZ
    Current Employee - Manager - Technologies in Phoenix, AZ

    I have been working at American Express full-time (more than 8 years)

    Pros

    Adequate benefits. Good time off policies. Plenty of sick time. Lots of internal programs for wellness and family support. Some job descriptions get work from home opportinites, others have mandates for in-office only 5 days a week. There are some great leaders here, people who make you want to do better. Amex follows a balanced scorecard approach to performance that enphasizes goals and leadership. It's not really pay for performance, since you are competing against your own group(no matter how large) in your own pay grade, but if you're a top performer, and you navigate the politics correctly, you will be rewarded.

    Cons

    Not that this is a con per se, but it's a bank. Make no mistake about this fact. This is a bank holding company that has a large adversion to risk. If you're looking for somehwere to fail quick and often, this is not the place for you. They feed on sure bets, and if it's not a sure thing, they have no problem crashing projects over and over to make them look successful in the end. Unfortunately this really affects the project management and technical staff and their morale, it makes them look like they aren't doing their jobs correctly, however, in reality, they are doing their best to make it all work.

    Amex is becoming more technologically driven but blocked by legacy midsets. Most of the tech management here are middle aged guys(and women) or older who are used to legacy IT project, operations and engineering development. When they attempt to implement development techniques like Agile methodologies(by decree of upper management) it looks gangly and disorganized. They fail to realize that a mindset change must occur across the whole organization in order to become a high tech, fast moving, technology-based company, not simply introducing a bunch of mis-managed and disjointed methodologies that are trying to be forced into place.

    Advancement is a tricky thing here at Amex. Politics play a large role. SVPs choose VPs, VPs choose Directors and Directors choose managers based on unpublished and many times intangible criteria. Again, if you are a top performer, you WILL be recognized, but you may not even be close to getting a promotion. There is a standing mandate for preference towards women and minorities(if applicable) however, in my experience, the pool for outstanding women and minorities is very small compared to other demographics. However, the biggest CON is the lack of a documented path to advancement. No one can tell you exactly how to move up. They will tell you what they "think" is the way, or maybe the way "they" did it, but there is no documented or accurate way to plan your development. The real answer, as someone already reviewed, is to build sponsorship and followership within the company and hope that a well fitting position opens under a leader you know.

    Advice to ManagementAdvice

    If you want to become a new "hip" technology company, you're going to have to change just more than your words. If you want the Google/Facebook/LinkedIn/StartUp talent, you're going to have to change the culture first and then people will come. Otherwise you're just confusing the existing staff with all the satellite projects and mandates that don't synergize with legacy tooling, management and mindsets.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    One of the best Companies i have worked for in my short career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Applications Architect in Phoenix, AZ
    Current Contractor - Applications Architect in Phoenix, AZ

    I have been working at American Express as a contractor (more than a year)

    Pros

    Great work life balance.
    Foster team work but still manage to allow the individual to work autonomously.
    Relaxed yet professional environment.
    Focused on team building and encourage learning

    Cons

    Sometimes Individuals can be a little lackadaisical
    At times people will not own up to their mistakes and step up to the plate.
    Red tap ism

    Advice to ManagementAdvice

    Need a little more proactive behavior to help drive discussions and decisions

    Recommends
    Positive Outlook
  8.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections in Phoenix, AZ
    Current Employee - Collections in Phoenix, AZ

    I have been working at American Express

    Pros

    Benefits, incentive and the company reputation

    Cons

    Micromanaged every minute of the day

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Wrongful Termination

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Services Operations in Phoenix, AZ
    Former Employee - Corporate Services Operations in Phoenix, AZ

    I worked at American Express

    Pros

    Pay, Work Life Balance, Promotions

    Cons

    Benefit Costs, Upper Management, Egos

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great work-life balance and opportunities to grow career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Phoenix, AZ
    Current Employee - Manager in Phoenix, AZ

    I have been working at American Express full-time (more than 3 years)

    Pros

    Work-life balance
    Opportunity to learn and grow career

    Cons

    Too much red tape at times

    Advice to ManagementAdvice

    Continue thinking towards the future for business growth / opportunities

    Recommends
    Positive Outlook
  11. 1 person found this helpful  

    Great job not much job security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchant Risk in Phoenix, AZ
    Current Employee - Merchant Risk in Phoenix, AZ

    I have been working at American Express

    Pros

    Great pay, competitive wages and incentives.

    Cons

    Environment is forever changing. More work is piled on employees and no compensation is given for the new job functions being added to your current job. Company looks to drive innovation through laying off or cutting thousands of jobs yearly. Benefits are extremely overpriced. Development within the company is more about networking than you experience, skills, or education.

    Advice to ManagementAdvice

    Value your employees as much as you value card members.

    Recommends
    Negative Outlook
    Approves of CEO

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