American Express Reviews in Phoenix, AZ Area

Pros

pro is work and life balance, people respect each other, and work with each other well, very diversified culture, many female leaders

Cons

dont have any suggestion for current management at american express , maybe the company can promote more young people who really wants to grow in the company

Advice to Senior Management

dont have any suggestion for current management at american express , maybe the company can promote more young people who really wants to grow in the company

Pros

flexible workplace, great benefits and work-life balance

Cons

inflexible and entrenched culture through the company

Pros

Excellent training especially on the phone
Rich incentives(as long as you meet/exceeds the metrics)
Always something going on(so many committee you can join in)
Excellent work development and support(concrete action plan)
Very positive coach(mine was, she was the best in my entire career)
Diverse workforce/culture(like World University)

Cons

Favoritism (most get promoted because of who they knows not what you know)
Phoney people(esp those that are band 30- they think their higher than Ken Chenault)
Constant fear of letting go (don't be surprise if your cube mate be gone the following day)
Highly stressful job(constant monitoring of your metrics)
Big brother house(keeping track of your time/got to write my time even going to bathroom, so I can make it up)

Advice to Senior Management

True manager should promote employee base on knowledge, skills, and what he/she can bring or contribute to the team not base on your brown nosing skills. Employees find total disgust and lost respect on your bad judgement in selecting your favorite pet. You should review the company values mission and value- you are not following the "blue box value" instead it falls under "gray/murky box value". It is a box full of mud and S%^&*t. Someone has to open and review the content of your box.

Pros

diverse employee base
good facility in Phoenix
good benefits
comprehensive performance management process
ethical and compliant corporate culture

Cons

limited talent development
constrained upward mobility
below benchmark compensation

Advice to Senior Management

put more emphasis on applying talent development principles at all levels
resist the urge to chase every new technology fad

Pros

Salary and benefits are ok. Work/Life balance is fine. Depending on what you do and how much management interferes, the work could be interesting. Company makes money in spite of managerial malpractice.

Cons

Most middle level managers are out of their depth and make up for it by surrounding themselves with sycophants. It's amazing they haven't destroyed the company yet.

Advice to Senior Management

RETIRE! In my experience, A's hire A's and B's hire C's and C's hire F's. Based on what I saw of middle management, you guys are C's. The sooner you leave, the sooner American Express can regain it's leadership position.

Pros

Great Pay and Benefits
Nice work environment
Flexible with work schedule/location can work from home some days

Cons

constant reorgs and layoffs
replacing employees with onbshore contractors is a continued and aggressive trend
Not even competition against h1b worker for it jobs, as they don't have the same expenses as cirtizens
Must be able to "live with" training H1B workers who will take over US jobs

Advice to Senior Management

Why do you pay 75 dollars an hour to have a contractor work onshore, and only 45 dollars an hour to an employee? I just don't see the economics. Plus there is a high turnover and these folks are usually young and inexperienced it workers. They don't seem to have any more skills and experience than our employees that have been laid off and lost their jobs over the years.

Pros

Smart people, if you're a marketer it's one of the best marketing firms

Cons

Long hours - not always thinking outside the box and hard to see what will happen when most of the world's payments will NOT be on the card but on a smartphone or computer

Pros

They train people with no travel experience to become Travel Counselors. They do rehire people who leave on good terms with the company. You get all the travel agents benefits with your IATAN card.

Cons

The job is very stressful. They change their game plan often. You learn one difficult task or requirement of the job, get rated for your ability to apply that new task, and then a few months later they decide to remove that skill. They don't offer part-time or flex-time options, only full-time. The company is 'clicky' and they do hire and promote their favorites regardless of whether or not that person is qualified. There is a lot of 'talk' about making changes to better the environment but it's all a lot of hot air.

Advice to Senior Management

I really don't care to have advice at this time. I believe they are well aware of the problems that exist at the center but have chosen to ignore them.

Pros

The company (American Express) has much less drama than many others I hear about, sane reasonable people, work-life balance (aka 40-50 hours a week depending on job, and typically more towards 40).

Cons

Like any big company, change is slow. I also think there should be more investment in infrastructure (from both technical and people).

Pros

Great benefits and insurance
Great campus with perks and diverse workforce
Nice atmosphere

Cons

Salary is very low, bonus is offered every quarter for the first year, but after that it is gone.
Product being pitched is the same approach every single call, dialing for dollars gets tiring

Advice to Senior Management

Offer competitive compensation for ISE's in the Scottsdale area. I couldnt sustain my income for very long while working there