American Express Reviews

Updated July 27, 2015
2569 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.7
Rating Trends
Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,741 Ratings

Pros
  • Very flexible with work/life balance (in 455 reviews)

  • Most business units offer flexibility to work from home either all the time or two days per week (in 62 reviews)

Cons
  • manager level you are overworked with little work-life balance (in 77 reviews)

  • Slow decision-making by senior management (in 49 reviews)

More Pros and Cons

2,569 Employee Reviews

Sort: Popular Rating Date
  1. Finance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in New York, NY
    Current Employee - Senior Financial Analyst in New York, NY

    I have been working at American Express (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great work life balance, terrific internal trainings, global mobility,lateral movement( to business/finance), networking opportunity with large global/regional colleagues

    Cons

    Moving roles basically requires a sponsor who is a Senior leader.This requires strong networking with these leaders and it may test your skills to its extreme.


  2. Senior Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in New York, NY
    Current Employee - Senior Manager in New York, NY

    I have been working at American Express full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    work/life balance is great! great work culture lots of internal opportunities for moving horizontally. Great compensation/bonus structure

    Cons

    A little behind in technology / best in class practices slow.slow.slow. to get things done. Too much bureaucracy Lots of top - down initiatives (do this because leadership needs it/says so) Horrible medical benefits


  3. Helpful (1)

    Great culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager, Risk Management in New York, NY
    Current Employee - Senior Manager, Risk Management in New York, NY

    I have been working at American Express full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Amex has a strong culture, little politics, great opportunities to rotate into different roles and business units. The company's objective to be the premier service company permates into how it manages employees. There are a lot of interaction with senior leaders, industry experts and speakers.

    Cons

    The pay is not as high as other peer companies.

    Advice to Management

    Embrace the hack culture and breakthrough with new products that really change the industry.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. .

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Quality Assurance Manager in Glendale, AZ
    Current Employee - Software Quality Assurance Manager in Glendale, AZ

    I have been working at American Express (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits and job opportunities

    Cons

    I don't have any Cons to speak of.

    Advice to Management

    Ethical workmanship is the key in order for your employees to trust you as a leader.


  6. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Phoenix, AZ
    Current Employee - Director in Phoenix, AZ

    I have been working at American Express full-time (More than 10 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Many opportunities for advancement if your willing to put the work in.

    Cons

    Large corporate environment filled with politics. Constant change.


  7. Financial analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at American Express

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexibility. No micro managing. Emphasis on work life balance.

    Cons

    Work is repetitive. Salary is below industry standards. Analyst have a tendency to become cliquish.


  8. Helpful (1)

    Great people and work life balance but challenging environment to work in recently

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY

    I have been working at American Express full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great people and work life balance cares about people

    Cons

    Very political Needs too many alignment lower pay compared to industry

    Advice to Management

    More focus on employee career opportunity


  9. Helpful (1)

    Great Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Plantation, FL
    Former Employee - Project Manager in Plantation, FL

    I worked at American Express full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great benefits. Smart people. Flexible hours. Room for advancement if you are willing to work hard

    Cons

    Pay isn't great and they are not as employee focused as they used to be. Frequent layoffs a concern for many.

    Advice to Management

    Pay greater attention to employee satisfaction. Focus on more than the bottom line. Leadership roles go to those who smooze rather than most qualified


  10. Great Company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great work life balance and pay.

    Cons

    No real cons besides what you would expect from a large corporation


  11. Customer Care Professional

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good pay, nice management, good bonus structure, some schedule flexibility

    Cons

    Very repetitive, Hitting metrics can be stressful, not much room for growth

    Advice to Management

    You are doing many things right. I can understand why the goals are so strict but the CT goal is a little ridiculous.



Showing 2,569 of 2,661 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.