American Express Reviews

Updated April 26, 2015
2319 reviews filtered by
  • Any Location
  • Any Job Title
3.6
2,319 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,616 Ratings

Pros
  • Work/Life balance is very good and one of the few reasons I have stayed so long (in 455 reviews)

  • The schedule my department has is amazing and there are work from home opportunities (in 62 reviews)

Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 77 reviews)

  • Consensus based decision making slows everything down, to a ridiculous extent at times (in 49 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Sr. Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Product Manager in New York, NY
    Current Employee - Senior Product Manager in New York, NY

    I have been working at American Express full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Work life balance, flexibility to work from home, ability to take vacation, ability to change jobs every 18 months and managements interest in development of skill sets

    Cons

    regulatory scrutiny, processes, pay lower than industry

  2. Program Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Program Management in Phoenix, AZ
    Former Contractor - Program Management in Phoenix, AZ

    I worked at American Express as a contractor (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Amex has a fast paced workplace and is pretty demanding. You learn to juggle work and managing priorities.

    Cons

    Program delivery is not strategically aligned and many new projects were known throwaways from the get go.

  3. Industrial Engineering

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great benefit, great growth opportunities

    Cons

    Driven too much by quarterly financial results

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    leadership, general management, innovative, medium pace for a large company

    Cons

    compensation, medical cost for benefits

  6. Senior Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    There was a lot of flexibility with work life balance. There was great opportunity to learn the credit card business from a true market leader like American Express

    Cons

    Very difficult to get promoted in this organization. If you are not connected, it's very difficult to get a new opportunity

  7. Helpful (1)

    Product Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Analyst in New York, NY
    Current Employee - Product Analyst in New York, NY

    I have been working at American Express full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    The work/life balance is great for NYC, most people don't need to work past 7PM.

    Cons

    There is a lot of bureaucracy and hierarchy, which can make it difficult for the company to react quickly to changes.

  8. Good place to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in New York, NY
    Former Employee - Senior Manager in New York, NY

    I worked at American Express

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good benefits, work like balance, ability to switch around to try a lot of different things

    Cons

    Lower pay, highly political and beaurocratic - lots of reorgs

  9. Great company to work for as long as you keep your skills and relationships relevant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager, Human Resources in New York, NY
    Former Employee - Manager, Human Resources in New York, NY

    I worked at American Express full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great work-life balance
    Good opportunities to work on different teams in different roles throughout the organization
    Excellent employee benefits
    Clear processes when it comes to career path

    Cons

    Recent business challenges have meant more redundancies

    Advice to Management

    Continue to focus on top talent development and retention

  10. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    People are intelligent, company focuses on doing the right thing, emphasis on customer service, cordial culture, many training opportunities, cross company movement encouraged

    Cons

    Can be silo-ed, consensus driven decision making can sometimes slow things down

  11. Finance Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance Director in New York, NY
    Current Employee - Finance Director in New York, NY

    I have been working at American Express full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Stable, reasonable work-life balance, corporate culture.

    Cons

    Pay below market, bureaucratic, slow innovator.

Work at American Express? Share Your Experiences

American Express

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.