American Express Reviews

Updated August 28, 2015
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3.7
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Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,817 Ratings

Pros
  • Very flexible with work/life balance (in 455 reviews)

  • Most business units offer flexibility to work from home either all the time or two days per week (in 62 reviews)

Cons
  • manager level you are overworked with little work-life balance (in 77 reviews)

  • Slow decision-making by senior management (in 49 reviews)

More Pros and Cons

2,688 Employee Reviews

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  1. Staff Accountant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Accountant in Phoenix, AZ
    Current Employee - Staff Accountant in Phoenix, AZ
    Recommends
    Neutral Outlook

    I have been working at American Express full-time (More than 5 years)

    Pros

    Very good learning opportunites with best office environment. Staff is very cooprative. Very good changes for advancement of your skills.

    Cons

    It was tough to deal with short term deadlines. Not enough time time to complete the projects on times.

    Advice to Management

    Project time should be estimated properly.


  2. Great company to work with.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Phoenix, AZ
    Current Employee - Project Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Professional, good processes, many great opportunities

    Cons

    Not geared to knowledge transfer between incoming and outgoing personnel


  3. Great Company for Career Skills

    Former Employee - Account Development Manager in New York, NY
    Former Employee - Account Development Manager in New York, NY

    I worked at American Express full-time (More than a year)

    Pros

    Amex is a great company to gain a strong suite of skills in the Finance sector.

    Cons

    A bit top heavy management structure at HQ in NYC.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. E2E Program Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager Projects in Phoenix, AZ
    Former Employee - Senior Manager Projects in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express (Less than a year)

    Pros

    Good environment. good work culture

    Cons

    Too much transformation. Leadership


  6. Helpful (1)

    Great Pay, questionable leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express (Less than a year)

    Pros

    The pay and benefits are second to none

    Cons

    Management aren't on the same page and the wrong team leader could cost you your job if you don't have the same values.


  7. overall great company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    down time, able to trade shifts take time off, purchase extra vacation time, 180hours of time per year not including sick time

    Cons

    not anything glaring to note


  8. Great job

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at American Express full-time (Less than a year)

    Pros

    Fantastic vacation benefits, enjoy the card members

    Cons

    Mandatory overtime for over the past year


  9. Great employment engagement events, and 35 hour work week!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in New York, NY
    Former Employee - Executive Assistant in New York, NY
    Recommends
    Neutral Outlook

    I worked at American Express full-time (More than a year)

    Pros

    I really liked that top executives met with all band levels in skip level meetings to find out what was important to all Also loved that AmEx has 35 hour work weeks in NY and CT (not Az)..

    Cons

    They keep restructuring and combining departments and laying off people.

    Advice to Management

    Keep doing what you are doing having open communications with employees.


  10. At Home CCP - Ok Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Professional & Travel Counselor in New York, NY
    Former Employee - Customer Care Professional & Travel Counselor in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express (More than a year)

    Pros

    The work from home option is amazing. They provide all your equipment, pay for your internet and phone service and the training is good. The shifts are a bit unreasonable in some cases, because it's not based on seniority when you are hired it's based on who they ask first. Overall it was cool.

    Cons

    None Really.. Some of the team managers make their own rules about time and attendance.

    Advice to Management

    Streamline the communications between all departments


  11. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Express full-time (More than 3 years)

    Pros

    Great company, great benefits, you can choose your hours.

    Cons

    lack of consistency within management

    Advice to Management

    have a uniform management, albeit of different styles, but follow all guidelines in unisom



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