American Express
3.6 of 5 1,586 reviews
www.americanexpress.com New York, NY 5000+ Employees

American Express Reviews

Updated Apr 12, 2014
All Employees Current Employees Only

3.6 1,586 reviews

                             

87% Approve of the CEO

American Express Chairman and CEO Ken Chenault

Ken Chenault

(1,191 ratings)

76% of employees recommend this company to a friend
1,586 Employee Reviews
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Review Highlights

Pros:
  • "Most (not all) leaders support good work/life balance"
    in 352 reviews
  • "a) Flexibility - Management is very flexible can work from home with no problems"
    in 41 reviews
Cons:
  • "Your work/life balance will be tested when working in technologies at Amex"
    in 54 reviews
  • "The growth is little slow as Decision making is really slow over here"
    in 37 reviews
  • Show more review highlights

Reviews

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  • Senior Management
         
  • Comp & Benefits
         
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  • Approves of CEO

3 people found this helpful  

Customer Service from an English Major's Perspective

Customer Care Professional (Current Employee)
Atlanta, GA

I have been working at American Express full-time for more than a year

ProsSince I work from home, the best things are clothing & travel. Your clothing budget is low and you're not affected by traffic, adverse weather, or car problems. The benefits are also good and the pay is adequate. The vacation & sick time are great and the bonus payouts monthly are wonderful.

ConsCommunication is difficult as is bonding. Working from home also makes it difficult to learn by listening, and there tends to be less emphasis on training. There is something to be said for interactive learning. It can be draining at times because you can begin to feel a bit robotic.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Just got hired!!!

Manager of Business Development (Current Employee)
Port Saint Lucie, FL

I have been working at American Express full-time for less than a year

ProsExcellent professional organization, great benefits, pay, company car with fuel, great team members and director.

ConsI don't have any at this time, but it's already a heck of a lot better from where I came from.

Advice to Senior ManagementTo early to tell

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Extraordinary

Anonymous Employee (Former Employee)

I worked at American Express

ProsThey truly do care about their employees. Great benefits & incentives, lots of flexibility. .

ConsNeed more call centers in the U.S.

Advice to Senior ManagementBe great at managing change & not afraid of sharing creativity. Amex is always looking to reinvent best practices that keeps them steps ahead of the competition.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Smart people, challenging work, but incredibly passive aggressive culture.

Senior Manager (Current Employee)
New York, NY

I have been working at American Express full-time for more than 3 years

ProsThe pay and benefits aren't terrible
The work life balance is great ( work from home, etc.)
Young, smart colleagues
Ability to move around and experience different business units

ConsPassive aggressive culture
Sometimes run in to fake colleagues who tell you one thing and your manager something else
Performance tends to be subjective, with networking often bearing more weight than actual work
Poor managers being promoted is shocking

Advice to Senior ManagementPromote a culture that fosters and encourages feedback while rewarding for actual work done

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Competent Management

Anonymous Employee (Former Employee)

I worked at American Express

ProsYou have a company that takes care of their employees, excellent work life balance and benefits. There is also great career growth potential

ConsThis company behaves like a startup in many regards. Hires and fires as the needs of the company change which is kind of frequent

Advice to Senior ManagementLess need for changes in the company structure would be a welcome sign since this rapid level of changes bring about a lot of stress to the employees

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Director

Director (Current Employee)
New York, NY

I have been working at American Express full-time for more than 10 years

ProsGreat company. Fantastic people. Great training.

ConsHard to get promoted. Work life balance varies by group.

Yes, I would recommend this company to a friend

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Able to learn and grow as an individual and professional

Business Account Manager (Former Employee)
Phoenix, AZ

I worked at American Express full-time for more than 3 years

ProsSalary, benefits, opportunities, schedule, PTO

ConsFinding the right group to excel under

Advice to Senior ManagementAct more on employee feedback

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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pleasant place to work, but bit stifling

Anonymous Employee (Former Employee)

I worked at American Express full-time for more than 10 years

Prostalented and ethical co-workers, good compensation and benefits, generally collaborative work environment

ConsSlow decision making, often seeking consensus before moving forward. Very risk averse. Performance evaluation process often limits long-term viewpoint as leaders make decisions that most benefit their present year review vs. best decision for long term.

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Wonderful company

Marketing Specialist (Former Employee)
Navajo City, NM

I worked at American Express full-time for more than 3 years

ProsGrowth opportunities, teamwork, great benefits

Consnone that I can think of

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Overall good experience

Compliance Analyst (Current Employee)
Phoenix, AZ

I have been working at American Express full-time for more than a year

ProsGood benefits, good work schedule, nice people.

ConsSalary lower than expected and does not always account for prior experience. Long time periods for advancement.

– I'm optimistic about the outlook for this company

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