American Express

  www.americanexpress.com
  www.americanexpress.com
Work in HR? Unlock Free Profile

American Express Reviews

Updated October 1, 2014
Updated October 1, 2014
1,892 Reviews
3.6
1,892 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,392 Ratings

Review Highlights

Pros
  • Offers excellent work-life balance by offering flexible work arrangements (in 431 reviews)

  • The schedule my department has is amazing and there are work from home opportunities (in 61 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 74 reviews)

  • Too many levels in the hierarchy thus making decision-making slow (in 44 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Candid feedback on Amex from a high performing marketing manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager  in  New York, NY
    Current Employee - Marketing Manager in New York, NY

    I have been working at American Express full-time for more than 3 years

    Pros

    Flexibility, work life balance, open and supportive culture, innovative, and the people!

    Cons

    Work is slow due to lots of process inefficiencies, doesn't pay as well as other banks, affected by big company policies e.g. hiring freezes and promotions freezes and re-orgs every year

    Advice to ManagementAdvice

    Leaner and meaner, do more to retain the best talent and make it a meritocracy. Too many good people leave and less than talented people get lucky or incorrectly rewarded for their fluff people networking skills

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Good but short lived

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional  in  Greensboro, NC
    Former Employee - Customer Care Professional in Greensboro, NC

    I worked at American Express full-time for more than a year

    Pros

    A forwards thinking company, excellent rigorous training program, good moral.

    Cons

    Not much room for upward mobility in customer service, employee rating system a bit unfair

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    It's a demanding place but worth the experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant  in  New York, NY
    Current Employee - Consultant in New York, NY

    I have been working at American Express as a contractor for less than a year

    Pros

    Solid co-workers who strive for excellence. Very professional atmosphere. Amazing public foodcourt downstairs

    Cons

    Massive building and security is very tight. Very little opportunity for permanent employment if you're a contractor. Location a bit isolated. No cheap food options.

    Recommends
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Great company, fantastic work environment, weird 18 month rotations

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time for more than 3 years

    Pros

    The corporate culture here is really amazing and the people are fantastic. In general, work-life balance is great.

    Cons

    On-boarding experience didn't exist, one morning of discussions and nothing else. Definitely a meeting driven culture. Job rotations occur every 18 months which is fantastic for learning new skills, but means a lot of rework is done across teams as if you haven't just moved, someone else you're working with has, is about to, or joined with you.

    Advice to ManagementAdvice

    Management should focus on a more streamlined documentation process for role responsibilities due to the 18 - 24 month changes.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    good employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time

    Pros

    good company work, challenging works, and new innovative technologies

    Cons

    regulatory/compliance requirements, need additional dilligence to make sure we don't miss compliance req, this will lead to additional reviews and longer dev cycle

  7. 1 person found this helpful  

    Pockets of excellence exist - great leaders, great work - life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Phoenix, AZ
    Current Employee - Manager in Phoenix, AZ

    I have been working at American Express full-time for more than 5 years

    Pros

    work-life balance is great; benefits are getting worse every year; leadership - 50/50, if you are lucky you can score with a good leader, otherwise you will be miserable for about 2 years until you are eligible to apply for a new role; the majority of the population is trying to "survive", i.e. moving laterally every two years;

    Cons

    there is no way you can complain from a leader; at Amex "bad" leaders are coached, not let go;

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Counselor
    Former Employee - Travel Counselor

    I worked at American Express full-time for more than 5 years

    Pros

    Great salary7 and Benefits. Good people to work with. Most offices are virtual.

    Cons

    A lot of 24/7 hours

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    I worked at American Express as an intern

    Pros

    Great culture, everyone was willing to help.

    Cons

    Not really a con but there were structural changes in my group which made it difficult for me as an intern.

  10.  

    Good for certain people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional  in  Fort Lauderdale, FL
    Former Employee - Customer Care Professional in Fort Lauderdale, FL

    I worked at American Express full-time for more than a year

    Pros

    I loved working for such a well known company. American Express is highly respected and a great company to work for. Their benefits are great (dental, health, vision, tuition reimbursement, life, legal, PTO etc.) And people that work there are well compensated. It is not rare to meet people who have been there for 10, 20, 30 years. American Express also recognizes employees for things they do well (rare in corporate America these days). I would work for American Express again if I had the chance, and I enjoyed my time there.

    Cons

    Work- life balance is non existent. Part time jobs are almost unheard of (very rare).

    Advice to ManagementAdvice

    Keep doing what you're doing. I loved working for this company. Leaders are always there when you need them, they always have an open door policy. Everyone is always super nice.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Be Brutal or don't stay too long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director - Marketing  in  New York, NY
    Former Employee - Director - Marketing in New York, NY

    I worked at American Express full-time for more than 10 years

    Pros

    Amex is a fantastic place to learn. Best marketing education I ever had.

    Cons

    It's not an Us Vs Them system, It's me Vs You when it comes to team work ratings and promotions. I was there over 10 years and I was in denial that team work is how you succeed. If your an MBA going to Amex, plan your exit strategy on day 1.

    Advice to ManagementAdvice

    Leadership does not get along at the GM level. They are all out to get each other and step over one another. That attitude trickles down to the rank and file. It's not very productive or inspirational.

    Recommends
    Neutral Outlook
    Approves of CEO

Worked for American Express? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.