American Express

  www.americanexpress.com
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American Express Reviews

Updated August 21, 2014
Updated August 21, 2014
1,914 Reviews

3.6
1,914 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,429 Ratings

Review Highlights

Pros
  • Usually a great work-life balance and they are very invested in their employees (in 399 reviews)

  • Home Based Servicing has a bit more flexibility given that it is a work from home position (in 59 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 69 reviews)

  • decision making processes and promotion of less qualified individuals (in 42 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  New York, NY
    Former Employee - Customer Service Representative in New York, NY

    Pros

    Great company to work for and lots of opportunities to move up in the company. Competitive salaries - increase in salary was dependent on good evaluations. Managers and supervisors were fair.

    Cons

    I worked in customer service so the routine of it all does get to you. And sometimes you had to deal with irate, abusive customers and take it all with a smile.

    Recommends
    Approves of CEO
  2.  

    Project Manager

    • Work/Life Balance
    Current Employee - Project Manager  in  New York, NY
    Current Employee - Project Manager in New York, NY

    Pros

    Relaxed, business casual, great product

    Cons

    Very soft environment, weak leaders, relationship heavy

    Advice to ManagementAdvice

    There are few leaders on your payroll.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director - Technologies  in  Phoenix, AZ
    Current Employee - Director - Technologies in Phoenix, AZ

    Pros

    Good people, strong core values, do the right thing, customer focus. Excellent brand and strong business model.

    Cons

    Big company, highly regulated, not fast. Pay for performance culture which is great if you perform and tough if you don't.

    Advice to ManagementAdvice

    Difficult to grow unless you're in one of a few major locations.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    American Express has really good leaders. There is a lot of opportunity for development and growth.

    Cons

    With the economy the way it is, you never know when you may be downsized.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Happy with my job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    good benefits, work life balance

    Cons

    process is slow. politics. projects delivers at very high cost for no reason.

  7.  

    Senior Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager  in  New York, NY
    Former Employee - Senior Manager in New York, NY

    Pros

    This company has many opportunities if you're serious about managing your career and doing great work. Networking is key. Opportunities exist, take advantage of them.

    Cons

    Typical bureaucracy issues, culture has changed since I've left, but those large company political issues are still in full swing.

    Advice to ManagementAdvice

    Upper management should remember the positive results of the culture from the past. Tap into the voice of the employee and make sure they are heard.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager, Marketing  in  Phoenix, AZ
    Current Employee - Senior Manager, Marketing in Phoenix, AZ

    Pros

    Benefits and work life balance.

    Cons

    After a while, you get bored of doing the same thing. Not challenging enough.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great company culture, supportive and encouraging career growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst  in  New York, NY
    Current Employee - Senior Analyst in New York, NY

    Pros

    Amex hires a lot on fit, so everyone is a pleasant to work with, it not always the smartest of the bunch. Takes very good care of employees, lots of company culture events and training.

    Cons

    Bureaucracy is a problem for any large company and amex suffers in particular. Really slows down innovative and the ability to actually put things into market.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good work life balance. Some cheesy culture stuff.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Marketing Manager  in  New York, NY
    Former Employee - Senior Marketing Manager in New York, NY

    Pros

    4 weeks vacation not including national holidays.
    Generally a lot of smart people. Respectful environment.

    Cons

    Very political. People who are extroverted have a leg up often but that means some have little substance and can't manage.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Manager Business Development

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Run your own business, great pay

    Cons

    competitive offerings from bank programs

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