American Express Reviews

Updated August 1, 2015
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3.7
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Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,761 Ratings

Pros
  • Very flexible with work/life balance (in 455 reviews)

  • Most business units offer flexibility to work from home either all the time or two days per week (in 62 reviews)

Cons
  • manager level you are overworked with little work-life balance (in 77 reviews)

  • Slow decision-making by senior management (in 49 reviews)

More Pros and Cons

2,589 Employee Reviews

Sort: Popular Rating Date
  1. Working at American Express

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Learning Specialist in Salt Lake City, UT
    Current Employee - Learning Specialist in Salt Lake City, UT

    I have been working at American Express full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Offers great development and respect for people.

    Cons

    The health insurance could be better.

    Advice to Management

    Consider more virtual positions.


  2. Business Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Salary, Benefits and bonuses/incentives for working hard

    Cons

    Too many layoffs. Then after 6 months, they hire people that are less qualified to do the same job.

    Advice to Management

    Get back to loyalty for tenured, mature employees. Too much corporate politics going on.The senior management gets big fat bonuses while everyone else is afraid that today may be the day they get laid off.


  3. Project Manager

    Former Employee - IT Procurement Project Manager in Camarillo, CA
    Former Employee - IT Procurement Project Manager in Camarillo, CA

    I worked at American Express (Less than a year)

    Recommends
    Recommends

    Pros

    Nice campus, good working environment, fast paced.

    Cons

    A little disconnected, and the outsourcing to India is so great it hurts as an American

    Advice to Management

    reshore...its hurting your business.


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  5. Software Engineer III

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at American Express (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Culture, Competitive Pay, Relaxed work Environment, Innovative attitudes, Agile Philosophy, Good Workload

    Cons

    Located in Phoenix, free coffee isn't always the best, not much else really, hard to complain


  6. Scrum Master

    Current Employee - Technical Project Manager in Phoenix, AZ
    Current Employee - Technical Project Manager in Phoenix, AZ

    I have been working at American Express full-time (More than a year)

    Pros

    Good company to work for

    Cons

    going thru a tough journey


  7. Great company, always undergoing change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director - Technology in Phoenix, AZ
    Former Employee - Director - Technology in Phoenix, AZ

    I worked at American Express (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Opportunities to work hard and excel. Great culture for a large company. Good benefits, competitive compensation (although challenging to catch up to market if you start too low).

    Cons

    Bureaucracy, they are trying to become more nimble/agile. If your salary starts too low, difficult to catch up to market as you advance.


  8. Business Development Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Depth of role across many segments

    Cons

    No clear career advancement path

    Advice to Management

    Evolve your business past card


  9. Great Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Deceased Accounts Team in Phoenix, AZ
    Current Employee - Deceased Accounts Team in Phoenix, AZ

    I have been working at American Express full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits from the first day you start. One hundred seventy-five hours of vacation time. Onsite health and dentist. Many opportunities for growth depending on how far you want to go. Voluntary workshops on building your brand and leadership.

    Cons

    Not knowing the best departments to go to for job security. Some jobs have been outsourced. You do have the opportunity to go somewhere else, but you Want to go to the place and position which offers the best job security

    Advice to Management

    Most managers are awesome. Very few need advice. For the few that do please be as active a listener as you want the representatives to be. Always lead by example.


  10. Director Insights & Analytics

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director - Customer Insights in Hoboken, NJ
    Current Employee - Director - Customer Insights in Hoboken, NJ

    I have been working at American Express full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Amex offers a great work life balance. They have a very strong focus on leadership and growth, with a lot of opportunity to move around within the company. Its a highly matrixed organization where influencing and networking are key to success.

    Cons

    Because it is such a large company, things can move slowly and be very bureaucratic. Pay is a bit lower than other companies in the NY city area.


  11. Finance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in New York, NY
    Current Employee - Senior Financial Analyst in New York, NY

    I have been working at American Express (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great work life balance, terrific internal trainings, global mobility,lateral movement( to business/finance), networking opportunity with large global/regional colleagues

    Cons

    Moving roles basically requires a sponsor who is a Senior leader.This requires strong networking with these leaders and it may test your skills to its extreme.



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