American Express

www.americanexpress.com
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American Express Reviews

Updated February 27, 2015
Updated February 27, 2015
2,187 Reviews
3.6
2,187 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,553 Ratings

Review Highlights

Pros
  • Work/Life balance is very good and one of the few reasons I have stayed so long (in 455 reviews)

  • The schedule my department has is amazing and there are work from home opportunities (in 62 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 77 reviews)

  • Consensus based decision making slows everything down, to a ridiculous extent at times (in 49 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 18 people found this helpful  

    Solid company with limited senior opportunities for women in technology group.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at American Express full-time (more than 5 years)

    Pros

    Good work life balance, beautiful office location, reasonable benefits, great people and highly talented workforce. Excellent city wide perks (museums/parks). Brand cache.

    Cons

    Emphasis is on consistently bringing in untested external talent rather than recognizing internal high performers for promotion. Poor track record of placing women in senior tech positions despite the relatively large population of females in the technology realm at lower levels. Also force ranks performers to meet a curve without considering real team performance.

    Advice to ManagementAdvice

    Recognize all high performers, especially in AET, not just young male "up and comers". Emphasis team performance over individual ranking. Stop assuming external talent is better - especially in technology groups where there are many internals with cutting edge mobile and web experience.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company for working mothers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Manager in New York, NY
    Current Employee - Client Manager in New York, NY

    I have been working at American Express

    Pros

    Great flexibility, benefits and salary.

    Cons

    Depends on where you work, politics may hold you back from advancement

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express

    Pros

    Great place to work and great people

    Cons

    Not many cons at all- just the fact that it's an early start time

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at American Express full-time (more than a year)

    Pros

    Work at home flexibility for some positions. Excellent communication between immediate supervisor and a team oriented environment. The schedule flflexibility allows more family time than previous work at home positions. However, the company expects your dedication and focus when on the clock. Which is not a problem if you prepare your family and keep to your schedule.

    Cons

    Policies change but that happens anywhere.
    Remote can make it difficult to connect with other depts.

    Advice to ManagementAdvice

    There are some negative people who hide in their middle management positions. Although there are great communications with customers the negative part of the day can come from supervisors in other depts.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Exciting place to work with lots of opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employee in Phoenix, AZ
    Current Employee - Employee in Phoenix, AZ

    I have been working at American Express

    Pros

    Very dynamic environment undergoing a lot of change to get leaner and more nimble.
    New leaders are making very positive change happen.
    Ample time off with a lot of flexibility.
    Generous benefits.

    Cons

    People rewarded on short term goals.
    Some "empire builders" make teaming and collaboration difficult.
    Internal policies and processes impede progress.
    Not very much cross department or team trust.

    Advice to ManagementAdvice

    Need to get rid of the passive/aggressive behavior, or at least stop rewarding it.
    Start enforcing company rules and policy to show that they mean something (and then simplify them).

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Good place to develop a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Pros

    Many opportunities and various job functions. Benefits.

    Cons

    Salary is not really competitive and advancement opportunities are limited to NYC.

    Recommends
    Negative Outlook
  8.  

    Program Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express

    Pros

    Alignment and networking is key to succeeding at Amex

    Cons

    Matrix environment can be challenging. Legacy systems make things hard to change.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great Company, Great People, Stressful job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credit Specialist in Fort Lauderdale, FL
    Former Employee - Credit Specialist in Fort Lauderdale, FL

    I worked at American Express (more than a year)

    Pros

    Compensation
    People/co-workers and team leaders
    Atmosphere
    Fun activities
    Culture & Values

    Cons

    STRESSFUL!! Omg can you say stressful??!!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great Place to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional in Phoenix, AZ
    Former Employee - Customer Care Professional in Phoenix, AZ

    I worked at American Express

    Pros

    Great pay, good leadership, good company

    Cons

    call center/ watch your time off the phone, and be more forgiven

    Advice to ManagementAdvice

    listem more to employees

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great experience

    Former Employee - Human Resources in New York, NY
    Former Employee - Human Resources in New York, NY

    I worked at American Express

    Pros

    Great work/life balance
    Strong leadership
    Opportunities to move around and into different groups - you need to take into your own hands
    Excellent for building your career

    Cons

    You need a lot of sponsorship to move into new positions; if you don't you will be held back
    Compensation is middle of the road - you can make a lot more elsewhere but you get it back with the work/life balance and the brand
    Senior leaders play favorites and promote who they want to promote

    Advice to ManagementAdvice

    Ken Chenault is truly an inspiring and engaging leader.

    Recommends
    Positive Outlook
    Approves of CEO

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