American Express

  www.americanexpress.com
  www.americanexpress.com

American Express Reviews

Updated November 19, 2014
Updated November 19, 2014
1,980 Reviews
3.6
1,980 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,447 Ratings

Review Highlights

Pros
  • Offers excellent work-life balance by offering flexible work arrangements (in 447 reviews)

  • The schedule my department has is amazing and there are work from home opportunities (in 62 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 76 reviews)

  • Consensus based decision making slows everything down, to a ridiculous extent at times (in 49 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in New York, NY
    Current Employee - Senior Manager in New York, NY

    I have been working at American Express full-time (more than 3 years)

    Pros

    The work life balance at Amex is second to none. Terrific environment of really smart people. Strong company culture with lots of opportunities to grow and move around.

    Cons

    Too many layers of management. Lots of internal meetings and presentations. Reorganizations are pretty common.

    Advice to ManagementAdvice

    Continue to focus on the employees and empower them to succeed.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    GREAT TEAM~! People are helpful and nice.very satisfied and it becomes a competitive group.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Pros

    grow up fast and have good environment.

    Cons

    benefits are not good based on the situation.

  3.  

    Professionally Exciting and Humane Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in New York, NY
    Current Employee - Senior Manager in New York, NY

    I have been working at American Express full-time

    Pros

    Collaborative environment
    Good training opportunities
    Very good life/work balance
    Global reach and occasion to work on significant projects
    Employee-focused

    Cons

    Matrixed environment with many layers to penetrate; which - in some instances slows down the process of getting projects through, however people are open to improvement.

    Advice to ManagementAdvice

    It would be helpful to have more opportunities for advancement.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Excellent opportunity to advance and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Analyst in Phoenix, AZ
    Former Employee - Financial Analyst in Phoenix, AZ

    I worked at American Express full-time (more than 8 years)

    Pros

    Amex does a great job of allowing employees to learn new skills which allow employees to advance throughout the organization.

    Cons

    The atmosphere can be competitive and stressful at times.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Great Company, some politics

    Former Employee - Manager - Risk Management in New York, NY
    Former Employee - Manager - Risk Management in New York, NY

    I worked at American Express full-time (more than 3 years)

    Pros

    GReat company, decent salary & Benefits

    Cons

    Politics can be a challenege4

  7. 1 person found this helpful  

    Customer Care Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Customer Care Professional
    Current Employee - Customer Care Professional

    I have been working at American Express full-time (more than 3 years)

    Pros

    work environment is great, the benefits

    Cons

    I have no complaints about the company

    Advice to ManagementAdvice

    I have no complaints about management. Overall, I have had great leaders

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Current Employee - Anonymous Employee in Saint Petersburg, FL

    I have been working at American Express full-time (more than 3 years)

    Pros

    Very talented people. Good benefits. Work life balance. Access to executive feedback and communication.

    Cons

    There are none that I can think of that are not a part of every large company.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Growth minded,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Client Relationship Manager in New York, NY
    Former Employee - Senior Client Relationship Manager in New York, NY

    I worked at American Express full-time (more than 3 years)

    Pros

    Excellent work-life balance, challenging work, growth opportunities (most employees are encouraged to take a new role every 18 months)

    Cons

    Salaries are competitive for NYC, but fall behind other financial services companies; some divisions I interacted with were bureaucratic and not growth oriented

    Advice to ManagementAdvice

    Instill entrepreneurial spirit, cut bureaucratic elements, raise salaries.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express

    Pros

    Great team building, opportunity to take on new responsibilities, working with some fabulous and interesting people.

    Cons

    Hard to advance. I hear many times that it is better to leave and add to your skills and experience and then apply for the position you are really interested in.

    Advice to ManagementAdvice

    There are some intelligent and highly motivated people in support positions. Give them opportunities to shine and advance.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Cool company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express

    Pros

    Great culture management I liked working for this company a lot recommend this to anyone

    Cons

    Hierarchy no one listens to lower management would have liked some raises really don't know what I'm talking about though

    Approves of CEO

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