American Express
3.6 of 5 1,598 reviews
www.americanexpress.com New York, NY 5000+ Employees

American Express Reviews

Updated Apr 21, 2014
All Employees Current Employees Only

3.6 1,598 reviews

                             

88% Approve of the CEO

American Express Chairman and CEO Ken Chenault

Ken Chenault

(1,197 ratings)

76% of employees recommend this company to a friend
1,598 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Usually a great work-life balance and they are very invested in their employees"
    in 367 reviews
  • "Home Based Servicing has a bit more flexibility given that it is a work from home position"
    in 51 reviews
Cons:
  • "Your work/life balance will be tested when working in technologies at Amex"
    in 56 reviews
  • "The growth is little slow as Decision making is really slow over here"
    in 38 reviews
  • Show more review highlights

Reviews

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Great brand to work on if work/life balance is not important

Director, Product Management (Former Employee)
New York, NY

I worked at American Express full-time for more than 10 years

ProsIt's easy to move around within the company. Smart, ambitious leadership with clear strategy. Great compensation potential for high performers. The company is doing some exciting things right now.

ConsFlexible work arrangements are hard to find in HQ leadership positions. In some business units (esp. Consumer Group), it is difficult to trust co-workers.

Advice to Senior ManagementValue your long-term employees. Emphasize business results over colleague commentary in the review process.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great environment

Customer Care Professional (Current Employee)
Markham, IL

I have been working at American Express full-time for more than 10 years

ProsFriendly place to work, good benefits

ConsNot an easy place to develop and grow .

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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American Express

Travel Counselor (Former Employee)
Washington, DC

I worked at American Express full-time for more than 10 years

ProsProfessional working environment, good benefits

ConsSometimes the customers may be difficult.

Yes, I would recommend this company to a friend

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  • Culture & Values
         
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Amex

Anonymous Employee (Current Employee)

I have been working at American Express

ProsThe company is huge and there are plenty of opportunities.

ConsAmex is very old and very slow to change.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Extraordinary

Anonymous Employee (Former Employee)

I worked at American Express

ProsThey truly do care about their employees. Great benefits & incentives, lots of flexibility. .

ConsNeed more call centers in the U.S.

Advice to Senior ManagementBe great at managing change & not afraid of sharing creativity. Amex is always looking to reinvent best practices that keeps them steps ahead of the competition.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Smart people, challenging work, but incredibly passive aggressive culture.

Senior Manager (Current Employee)
New York, NY

I have been working at American Express full-time for more than 3 years

ProsThe pay and benefits aren't terrible
The work life balance is great ( work from home, etc.)
Young, smart colleagues
Ability to move around and experience different business units

ConsPassive aggressive culture
Sometimes run in to fake colleagues who tell you one thing and your manager something else
Performance tends to be subjective, with networking often bearing more weight than actual work
Poor managers being promoted is shocking

Advice to Senior ManagementPromote a culture that fosters and encourages feedback while rewarding for actual work done

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Just got hired!!!

Manager of Business Development (Current Employee)
Port Saint Lucie, FL

I have been working at American Express full-time for less than a year

ProsExcellent professional organization, great benefits, pay, company car with fuel, great team members and director.

ConsI don't have any at this time, but it's already a heck of a lot better from where I came from.

Advice to Senior ManagementTo early to tell

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Competent Management

Anonymous Employee (Former Employee)

I worked at American Express

ProsYou have a company that takes care of their employees, excellent work life balance and benefits. There is also great career growth potential

ConsThis company behaves like a startup in many regards. Hires and fires as the needs of the company change which is kind of frequent

Advice to Senior ManagementLess need for changes in the company structure would be a welcome sign since this rapid level of changes bring about a lot of stress to the employees

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Director

Director (Current Employee)
New York, NY

I have been working at American Express full-time for more than 10 years

ProsGreat company. Fantastic people. Great training.

ConsHard to get promoted. Work life balance varies by group.

Yes, I would recommend this company to a friend

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pleasant place to work, but bit stifling

Anonymous Employee (Former Employee)

I worked at American Express full-time for more than 10 years

Prostalented and ethical co-workers, good compensation and benefits, generally collaborative work environment

ConsSlow decision making, often seeking consensus before moving forward. Very risk averse. Performance evaluation process often limits long-term viewpoint as leaders make decisions that most benefit their present year review vs. best decision for long term.

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