American Express

  www.americanexpress.com
  www.americanexpress.com

American Express Reviews

Updated October 31, 2014
Updated October 31, 2014
1,963 Reviews
3.6
1,963 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,437 Ratings

Review Highlights

Pros
  • Offers excellent work-life balance by offering flexible work arrangements (in 447 reviews)

  • The schedule my department has is amazing and there are work from home opportunities (in 62 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 76 reviews)

  • Consensus based decision making slows everything down, to a ridiculous extent at times (in 49 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great benefits and good pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Portfolio Manager in Tampa, FL
    Current Employee - Portfolio Manager in Tampa, FL

    I have been working at American Express full-time (more than an year)

    Pros

    Highly respected brand for a corporate. Competitive salaries for market area with excellent benefits. Promotes work/life balance as well.

    Cons

    Personal growth and promotions are very political driven with who you know over how you did. The firm really needs to focus on improving how staff are rated for yearly reviews. Upper management needs to take more of a leadership role in creating growth opportunities for everyone and not just a few.

    Advice to ManagementAdvice

    Some VPs (Band45) seems to take credit for lower ranks work and look to advance higher for themselves then staff.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Professional in Fort Lauderdale, FL
    Current Employee - Customer Care Professional in Fort Lauderdale, FL

    I have been working at American Express full-time (more than an year)

    Pros

    Amex has a great work environment; it's not only a priority to take care of card members but the employees as well. Awesome benefits from day one. Pay is great for what you do with a very obtainable bonus structure. Met the CEO in training. I don't know any large company where you have that opportunity. High management maintains in touch.

    Cons

    Growth is prevalent but I've come to notice growth doesn't always mean anymore pay and actually less pay in some scenarios which I find odd. The work is tedious and not very challenging before long if you are on the phones.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    American Express is a good company to work for

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Pros

    office culture, experienced acquired, and work-life balance

    Cons

    promotions, benefits, upward movement, and salary

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great people, hours and culture - but very slow and hierarchical

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time

    Pros

    - Vacation
    - People
    - Structure
    - Hours

    Cons

    - Slow
    - Hierarchical
    - Political
    - Limited scope of work
    - Overstaffed

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    Great experience and opportunity to learn

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Pros

    work life balance, respect for people, focus on customer

    Cons

    office politics, more important to sell yourself than let your work speak for itself, employees focused on networking more than their day job

    Advice to ManagementAdvice

    make it easier for performers to get ahead rather than be dependent on always selling, rotate people amongst areas based on performance (high performers should be given opportunities to do stints in other areas rather than always hire from same areas)

  7.  

    A rewarding career at a top rated company, I enjoyed every second of the 24 years I spent there as a pacesetter!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Consultant in Studio City, CA
    Former Employee - Travel Consultant in Studio City, CA

    I worked at American Express part-time (more than 10 years)

    Pros

    I had many high end centurion card members as clients and putting together their amazing complex travels was exhilarating!!!!

    Cons

    Changing the way we spoke to clients, especially since those I had for 20 plus years, in a manner that came from a regular script instead of speaking naturally.

    Advice to ManagementAdvice

    Don't start new practices without trying them out first.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Amazing Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CCP Home Based in Fort Lauderdale, FL
    Current Employee - CCP Home Based in Fort Lauderdale, FL

    I have been working at American Express full-time (more than an year)

    Pros

    Pay, Benefits, Support, Opportunities for advancement, Team Support, Hours, Flexibility

    Cons

    Expecting to be open on Holidays so that you are able to work your shift and not use PTO time but the home based workers seem to be off on holidays which hurts if you don't have days to use for time.

    Advice to ManagementAdvice

    evaluate some of the management team and the issues of drama beginning with them that spreads into the teams

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great company to work for

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express

    Pros

    Pay for performance incentives
    Great benefits
    Opportunities to train in other areas
    Lots of vacation time

    Cons

    Aggressive goals by management
    Lay-offs are regular

    Advice to ManagementAdvice

    Listen to your employees and support them in adding value for your customers.

  10.  

    Great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Pros

    Work life balance compared to other financial institutions

    Cons

    Bureaucracy and lot of time to make changes required to be business to keep competitive

  11.  

    Great brand and good company to work for, but difficult to get promotion once in the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at American Express full-time (more than 10 years)

    Pros

    Good benefits and supportive work environment.

    Cons

    Difficult to get promoted even with additional education.

    Advice to ManagementAdvice

    Please give current employees an opportunity for promotion.

    Recommends
    Positive Outlook
    Approves of CEO

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