American Express

  www.americanexpress.com
  www.americanexpress.com

American Express Reviews

Updated October 22, 2014
Updated October 22, 2014
1,945 Reviews
3.6
1,945 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,427 Ratings

Review Highlights

Pros
  • Offers excellent work-life balance by offering flexible work arrangements (in 440 reviews)

  • The schedule my department has is amazing and there are work from home opportunities (in 62 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 76 reviews)

  • Consensus based decision making slows everything down, to a ridiculous extent at times (in 48 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 6 people found this helpful  

    Candid feedback on Amex from a high performing marketing manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager in New York, NY
    Current Employee - Marketing Manager in New York, NY

    I have been working at American Express full-time (more than 3 years)

    Pros

    Flexibility, work life balance, open and supportive culture, innovative, and the people!

    Cons

    Work is slow due to lots of process inefficiencies, doesn't pay as well as other banks, affected by big company policies e.g. hiring freezes and promotions freezes and re-orgs every year

    Advice to ManagementAdvice

    Leaner and meaner, do more to retain the best talent and make it a meritocracy. Too many good people leave and less than talented people get lucky or incorrectly rewarded for their fluff people networking skills

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    A rewarding career at a top rated company, I enjoyed every second of the 24 years I spent there as a pacesetter!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Consultant in Studio City, CA
    Former Employee - Travel Consultant in Studio City, CA

    I worked at American Express part-time (more than 10 years)

    Pros

    I had many high end centurion card members as clients and putting together their amazing complex travels was exhilarating!!!!

    Cons

    Changing the way we spoke to clients, especially since those I had for 20 plus years, in a manner that came from a regular script instead of speaking naturally.

    Advice to ManagementAdvice

    Don't start new practices without trying them out first.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Amazing Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CCP Home Based in Fort Lauderdale, FL
    Current Employee - CCP Home Based in Fort Lauderdale, FL

    I have been working at American Express full-time (more than an year)

    Pros

    Pay, Benefits, Support, Opportunities for advancement, Team Support, Hours, Flexibility

    Cons

    Expecting to be open on Holidays so that you are able to work your shift and not use PTO time but the home based workers seem to be off on holidays which hurts if you don't have days to use for time.

    Advice to ManagementAdvice

    evaluate some of the management team and the issues of drama beginning with them that spreads into the teams

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Pros

    Work life balance compared to other financial institutions

    Cons

    Bureaucracy and lot of time to make changes required to be business to keep competitive

  6.  

    Great brand and good company to work for, but difficult to get promotion once in the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at American Express full-time (more than 10 years)

    Pros

    Good benefits and supportive work environment.

    Cons

    Difficult to get promoted even with additional education.

    Advice to ManagementAdvice

    Please give current employees an opportunity for promotion.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    In most cases, great management and Leaders!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in San Francisco, CA
    Current Employee - Account Manager in San Francisco, CA

    I have been working at American Express full-time (more than 8 years)

    Pros

    Dedicated workforce, leadership is very good. In the 9 years I have worked for American Express I have only encountered 1 leader where I wondered how he got his job (he was incompetent). Work/Life balance usually good, but this depends on your leader and organization. Great group of people.

    Cons

    Pay is not up to market level standards. I know if I went out of the company I most likely would do better. Career opportunities are limited if you are in the field.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    It was good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Pros

    good enviornment and totally stresafree

    Cons

    too stressful and too much headache

    Advice to ManagementAdvice

    stop making everything so hard!

  9. 1 person found this helpful  

    Great experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express

    Pros

    Smart people, tremendous benefits. The company works hard to retain talent.

    Cons

    Environment can be aggressive, playing politics is rewarded

    Advice to ManagementAdvice

    Continue to develop diverse talent

  10.  

    Great benefits and good pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Portfolio Manager in Tampa, FL
    Current Employee - Portfolio Manager in Tampa, FL

    I have been working at American Express full-time (more than an year)

    Pros

    Highly respected brand for a corporate. Competitive salaries for market area with excellent benefits. Promotes work/life balance as well.

    Cons

    Personal growth and promotions are very political driven with who you know over how you did. The firm really needs to focus on improving how staff are rated for yearly reviews. Upper management needs to take more of a leadership role in creating growth opportunities for everyone and not just a few.

    Advice to ManagementAdvice

    Some VPs (Band45) seems to take credit for lower ranks work and look to advance higher for themselves then staff.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Excellent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in New York, NY
    Current Employee - Software Engineer in New York, NY

    I have been working at American Express full-time (more than 3 years)

    Pros

    I worked in an engineering team that had some very talented people. I learned a lot from my experience there.

    Cons

    Overall compensation was not what it could have been. Also, you need to take responsibility for your own career here. No one is going to hold your hand and make sure you get what's coming to you.

    Advice to ManagementAdvice

    Get someone in HR to do a survey of actual, real-world salary levels for different IT positions and then pay people according to those levels. Otherwise be prepared for people to vote with their feet.

    Recommends
    Positive Outlook
    Approves of CEO

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