American Express Reviews

Former Employee – worked at American Express full-time

Pros – Working from home and great benefits

Cons – Nothing really because I like it there

Yes, I would recommend this company to a friend

Current Employee – been working at American Express full-time for more than a year

Pros – The talent is incredible, the work life balance is great, and we are always getting to work on something new. The team I work on and the various partners in our group are very intelligent and accomplish amazing things. There are very few times each year that require huge amounts of over time. The projects that come through are always interesting, especially the technology related ones.

Cons – Corporate policy and procedures can be tricky to navigate.

– I'm optimistic about the outlook for this company

Former Employee – worked at American Express full-time for more than 8 years

Pros – Great colleagues and flexible work arrangements.

Cons – Tedious paper work/trail as part of day to day work.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at American Express full-time for more than 7 years

Pros – Pay is competitive. If you learn how to master the scope of position it can be rewarding. Bonuses are attractive.

Cons – I can be very stressful at times. Time off work is hard to come by during weekends.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at American Express as an intern for less than a year

Pros – Great work-life balance and company looking for employees who are there to stay making it a good workplace overall.
Multinational firm with opportunities in a number of businesses and geographies

Cons – Slow pace of career progression and possibly low level of challenge and stimulation at work from the organizational matrix

Advice to Senior Management – Upper management responsive to new hire reaching out to know more about what they do

Yes, I would recommend this company to a friend

Former Employee – worked at American Express full-time for more than a year

Pros – benefits, environment. Great Place to work if supervisor or higher - campus is safe and clean.benefits, environment. Great Place to work if supervisor or higher - campus is safe and clean.

Cons – salaries not always best at the bottom of the ladder, lots of procedures to follow. hard to get noticed if just an entry level employee but it can be done.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at American Express full-time for more than a year

Pros – American Express has great benefits, including decent health care, sick time and lots of paid vacation time. Team leaders, management and higher ups are all very nice and great to work with. This positions is also work-at-home which is a great option for those who can manage an in-home office.

Cons – Incoming calls are continuous, and there is not a lot of down time. Calls can become repetitive with similar issues and inquiries. The job can be stressful when customers complain.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at American Express full-time for more than 7 years

Pros – - genuinely good people are your coworkers
- cares strongly for the end customer
- deep respect for personal life situations (e.g., children, sexual orientation, etc)
- great nyc benefits (e.g., Tribeca Film Festival employee promotions, free admission to major museums, etc)
- fairly good health center
- large company -- if you look for a specific role, it probably exists somewhere

Cons – - compensation for stellar employees is lacking, producing a culture of employees with mediocre levels of ambition
- hard to "get rid of lemons", so you'll likely end up working with some bad apple(s) that you can't avoid
- very director- and vp-driven office/team norms where you could find yourself working for a leader who is very pro or very against working virtually or a leader who is very into facetime or not which vastly changes your expected hours in the office

Advice to Senior Management – - promoting from within should render comparable compensation to hiring externally; this will result in appropriately rewarding and motivating existing employees to put forth their best work.

Yes, I would recommend this company to a friend

Former Employee – worked at American Express full-time for more than 3 years

Pros – They are very supportive and work with you on your career development.

Cons – Not many cons if any. In fact I can't think of one at the moment.

Advice to Senior Management – None.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at American Express full-time for more than a year

Pros – You get a lot of experience in customer service. It is nice to get to talk to all kinds of different people . Has call centers in a lot of different places , allows you to travel .

Cons – They don't pay that well for customer service reps.
The bonuses are almost impossible to receive .

Advice to Senior Management – Should value your customer service reps more , because they take care of your customers. Give them more benefits than you give them , because the job is very stressful ,its not easy dealing with people that get mad,scream , and curse you , cause they are already in a bad mood . Also make it easier for the customer to get to the right dept ( i.e. automated phone system ).

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company