American Express

  www.americanexpress.com
  www.americanexpress.com

American Express Reviews

Updated October 17, 2014
Updated October 17, 2014
1,932 Reviews
3.6
1,932 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,418 Ratings

Review Highlights

Pros
  • Offers excellent work-life balance by offering flexible work arrangements (in 437 reviews)

  • The schedule my department has is amazing and there are work from home opportunities (in 62 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 76 reviews)

  • Consensus based decision making slows everything down, to a ridiculous extent at times (in 47 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 5 people found this helpful  

    Candid feedback on Amex from a high performing marketing manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager in New York, NY
    Current Employee - Marketing Manager in New York, NY

    I have been working at American Express full-time (more than 3 years)

    Pros

    Flexibility, work life balance, open and supportive culture, innovative, and the people!

    Cons

    Work is slow due to lots of process inefficiencies, doesn't pay as well as other banks, affected by big company policies e.g. hiring freezes and promotions freezes and re-orgs every year

    Advice to ManagementAdvice

    Leaner and meaner, do more to retain the best talent and make it a meritocracy. Too many good people leave and less than talented people get lucky or incorrectly rewarded for their fluff people networking skills

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - VIP Travel Counselor in Boston, MA
    Former Employee - VIP Travel Counselor in Boston, MA

    I worked at American Express full-time (more than 10 years)

    Pros

    Very professional, development driven, amazing work life balance and EXCELLENT benefits. It is a very ethical company that leaves you with a feeling of trust. I believe they really do care about their employees and offer many programs to assist in many aspects of life. I was proud to say I worked there.

    Cons

    They need to reevaluate salaries/cost of living on a more regular basis.

    Advice to ManagementAdvice

    Keep the strong performers especially in travel. Create an elite team.

    Recommends
    Approves of CEO
  3.  

    Strong Matrix Organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express

    Pros

    Work life balance culture and many job opportunities on a global scale. The compensation is very good. It is a traditional large organization with an entrepreneurial spirit.

    Cons

    Decision making is slow and organizational changes are frequent.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    American Express was the best place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credit Analyst in Fort Lauderdale, FL
    Former Employee - Credit Analyst in Fort Lauderdale, FL

    I worked at American Express full-time (more than 10 years)

    Pros

    The benefits were great and the employees worked together as a team.

    Cons

    Some employees that are in upper management make it harder for their subordinates to advance.

    Advice to ManagementAdvice

    Keep your personal feelings separate from your professional tasks.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Great company, marquee brand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager, Business Development in New York, NY
    Current Employee - Manager, Business Development in New York, NY

    I have been working at American Express full-time (more than 3 years)

    Pros

    Opportunities for advancement, interesting and varied work, general appreciate from leaders on work life balance

    Cons

    Compensation lower than overall financial services industry, decision making can be painfully slow.

    Advice to ManagementAdvice

    continue with drive towards more rapid innovation.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express

    Pros

    Smart people, tremendous benefits. The company works hard to retain talent.

    Cons

    Environment can be aggressive, playing politics is rewarded

    Advice to ManagementAdvice

    Continue to develop diverse talent

  8.  

    Professional environment.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Pros

    Professional environment. Great benefits and colleagues.

    Cons

    Continual reduction in workforce, they are unable to strike a balance.

  9.  

    Great company for contractors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Project Manager in Phoenix, AZ
    Former Employee - Lead Project Manager in Phoenix, AZ

    I worked at American Express as a contractor (more than 3 years)

    Pros

    Great leadership, opportunity to come on as an FTE, longevity for contracts, great work/life balance

    Cons

    Lots of red tape, contractors are treated as non people

    Advice to ManagementAdvice

    look at the people around you as more than just people doing work.

    Recommends
    Approves of CEO
  10.  

    Good solid company, smart people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY

    I have been working at American Express full-time (more than 5 years)

    Pros

    Ability to switch roles every 18 months. Good amount of vacation. Working with a lot of smart people from great backgrounds. Very varied roles. Most departments let you work from home a number of days a week.

    Cons

    Too many displacements; constant change. Health plan is ok but has a 1200 deductible. 401K is very good.

    Advice to ManagementAdvice

    Less constant change for no apparent reason.

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY

    I have been working at American Express full-time (more than 5 years)

    Pros

    great people to work for

    Cons

    low pay, have to fight for funding

    Recommends
    Neutral Outlook
    Approves of CEO

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