American Express

www.americanexpress.com

American Express Reviews

Updated January 31, 2015
Updated January 31, 2015
2,113 Reviews
3.6
2,113 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,517 Ratings

Review Highlights

Pros
  • Work/Life balance is very good and one of the few reasons I have stayed so long (in 455 reviews)

  • The schedule my department has is amazing and there are work from home opportunities (in 62 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 77 reviews)

  • Consensus based decision making slows everything down, to a ridiculous extent at times (in 49 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 12 people found this helpful  

    Solid company with limited senior opportunities for women in technology group.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at American Express full-time (more than 5 years)

    Pros

    Good work life balance, beautiful office location, reasonable benefits, great people and highly talented workforce. Excellent city wide perks (museums/parks). Brand cache.

    Cons

    Emphasis is on consistently bringing in untested external talent rather than recognizing internal high performers for promotion. Poor track record of placing women in senior tech positions despite the relatively large population of females in the technology realm at lower levels. Also force ranks performers to meet a curve without considering real team performance.

    Advice to ManagementAdvice

    Recognize all high performers, especially in AET, not just young male "up and comers". Emphasis team performance over individual ranking. Stop assuming external talent is better - especially in technology groups where there are many internals with cutting edge mobile and web experience.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Great Company - High Performers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time (more than 5 years)

    Pros

    The culture is great. The company believes in work/life balance and they offer a lot of great options when it comes to working from home. The company hires very smart high intellect individuals. The company has a strong presence on a number of ivy league campuses.

    Cons

    It is difficult to move up the corporate ladder as the pyramid is very skewed. They hire a lot of analysts/managers and there is not enough room to move up.

    Recommends
    Positive Outlook
  3. 1 person found this helpful  

    Awesome job great pay and benefits!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Salt Lake City, UT
    Current Employee - Customer Care Representative in Salt Lake City, UT

    I have been working at American Express full-time (more than a year)

    Pros

    Awesome pay, great atmosphere, great benefits, tuition reimbursement

    Cons

    Kiss butt to move up, accept for profit degrees. It is very fast paced , management cares a lot about metrics

    Advice to ManagementAdvice

    Give employees who work hard a chance to move up. Not only suck ups. Don't accept for profit degrees

    Recommends
    Positive Outlook
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  5.  

    Amex is great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Pros

    Amex is great to work at

    Cons

    Career growth seems behind industry

    Recommends
    Positive Outlook
  6.  

    One year at American Express

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager - Risk Management in New York, NY
    Current Employee - Manager - Risk Management in New York, NY

    I have been working at American Express full-time (more than a year)

    Pros

    Great culture, and decent benefits

    Cons

    Compensation is not competitive as compared to other financial firms

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Awesome Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Atlanta, GA
    Current Employee - Senior Manager in Atlanta, GA

    I have been working at American Express full-time (more than a year)

    Pros

    Love working from Home all the time

    Cons

    Working form home can get lonely

    Advice to ManagementAdvice

    Way to go keep us motivated

    Recommends
    Positive Outlook
  8.  

    The company benefits and internal options for employees is wonderful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager of Business Development in Cincy amf, OH
    Former Employee - Manager of Business Development in Cincy amf, OH

    I worked at American Express

    Pros

    International company with many career opportunities. Work from home and flexible.

    Cons

    Constant restructuring and layoffs. If you were 99% of your goal you were put on probation and fired. The normal was 115% with 32% increases. Unrealistic

    Advice to ManagementAdvice

    Losing lots of good people with restructuring, lay offs and leaving because of changes in pay structure.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Good place to begin your career. Use it as a stepping stone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time (more than 5 years)

    Pros

    Learn from best in class. Enjoyable people with the company allowing movement into different departments every 18 months. 401K matching and yearly bonuses. 2 weeks paid Paternity.

    Cons

    High deductible health insurance plan with somewhat high premiums. Work-life balance varies greatly depending on your department. If you begin within the company at a low salary, expect to always be paid low as there are salary increase caps when advancing.

    Recommends
    Neutral Outlook
  10.  

    Underpaid but fantastic atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in Salt Lake City, UT
    Former Employee - Program Manager in Salt Lake City, UT

    I worked at American Express full-time (more than 5 years)

    Pros

    In general, the quality of people you work with is much higher than that of other phone shops. Amex seems to care about their employees, they make a concerted effort to provide decent benefits and room for growth. They have a gym onsite, a nurse onsite, multiple game rooms stocked with consoles, ping pong tables, etc. It was a lot of fun to work here.

    Cons

    Ultimately it will be the low wages that can divert you away from a future with the company. Unless you are lucky enough to get into a professional role and in upper management's pocket, the growth (while abundant) is slow and difficult. Given the size of the company, the competition for one-off roles is very stiff. I suppose that's good as there are many bright people working here, just too slow for my ambitions.

    Advice to ManagementAdvice

    I feel management was doing a fantastic job. Compared to other phone shops I have worked in, the company allows their managers to do quite a bit to improve the moral of their direct reports. I would encourage management to keep doing what they are doing.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Strong company with smart people, good work-life balance, and opportunities to branch out into different roles

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development in New York, NY
    Current Employee - Business Development in New York, NY

    I have been working at American Express full-time (more than a year)

    Pros

    Company values work-life balance. No meetings after 5, people often work from home on Fridays, and colleagues are overall really pleasant and fun to work with. There are some great people managers there as well.

    Cons

    The bureaucracy is alive and well, and it can be hard to progress from mid-level to senior management.

    Advice to ManagementAdvice

    Successfully being able to instill innovation into company culture is more than just parachuting people from one division to another.
    Create more formal mentorship programs

    Recommends
    Neutral Outlook
    Approves of CEO

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