American Express

  www.americanexpress.com
  www.americanexpress.com
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American Express Reviews

Updated September 19, 2014
Updated September 19, 2014
1,876 Reviews
3.6
1,876 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,382 Ratings

Review Highlights

Pros
  • Usually a great work-life balance and they are very invested in their employees (in 399 reviews)

  • Home Based Servicing has a bit more flexibility given that it is a work from home position (in 59 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 69 reviews)

  • decision making processes and promotion of less qualified individuals (in 42 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 5 people found this helpful  

    Full of opportunity...if you want it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager  in  New York, NY
    Former Employee - Senior Manager in New York, NY

    I worked at American Express full-time for more than a year

    Pros

    Culture, work/life balance, vacation, flexible schedule. Superstars can rise to the top quickly.

    Cons

    Red-tape and rigid management structure. Too many stakeholders for each initiative.

    Advice to ManagementAdvice

    Embrace innovation.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 4 people found this helpful  

    Solid if not spectacular

    Former Employee - Business Development  in  New York, NY
    Former Employee - Business Development in New York, NY

    I worked at American Express full-time for more than 5 years

    Pros

    -Work/life balance (always out by 6pm, no wknd work)
    -Pay (for the hours)
    -People are friendly
    -Great lateral/upward movement opportunities (can switch roles every 2 years, even geographically)

    Cons

    -Passive aggressive culture
    -No risk taking; super status quo
    -Not a meritocracy
    -PowerPoint obsessed (crazy obsessed)
    -Too focused on not stepping on the wrong toes

    Advice to ManagementAdvice

    Stop focusing so much on good looking PowerPoint slides and focus on actually doing things. Also, stop chasing the "cool, shiny" new toy and focus on fundamentals. The people you promote are some of the worst managers I've ever had. They're more obsessed w/ presentation than substance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Fair Policies and Great Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time for more than 5 years

    Pros

    I have worked for the company over 5yrs and have been treated very well. As a male employee, I received 6 weeks of Parental Leave when my child was born. In speaking to friends and family, I learned that was rare.

    Cons

    They only con that I can think of is the company's constant need of more. Sales people have to manage their growth because they know that the goal will increase in the next year.

    Approves of CEO
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  5.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Counselor
    Former Employee - Travel Counselor

    I worked at American Express full-time for more than 5 years

    Pros

    Great salary7 and Benefits. Good people to work with. Most offices are virtual.

    Cons

    A lot of 24/7 hours

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    great on the run up during digital transformation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Manager Business Development  in  Los Angeles, CA
    Former Employee - Regional Manager Business Development in Los Angeles, CA

    I worked at American Express full-time for more than 3 years

    Pros

    best of breed senior leadership teams, great training programs that can cultivate employees to be promoted within the organization.

    Cons

    at times six sigma culture, meetings to talk about meetings and conf calls to talk about conf calls can be unproductive.

    Advice to ManagementAdvice

    one click payments...Automating AP functions...

    AmEx Merchant's reduce DSO, AmEx Card Client's strategically manage DPO - creating organizational agility for the Digital age.

    must evolve; figure out Serve and evolve to NFC.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Good but short lived

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional  in  Greensboro, NC
    Former Employee - Customer Care Professional in Greensboro, NC

    I worked at American Express full-time for more than a year

    Pros

    A forwards thinking company, excellent rigorous training program, good moral.

    Cons

    Not much room for upward mobility in customer service, employee rating system a bit unfair

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    I think it's a good company to work for a balanced life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Phoenix, AZ
    Former Employee - Project Manager in Phoenix, AZ

    I worked at American Express full-time for more than 3 years

    Pros

    Good work life balance. Good training. Pay is not bad. Work from home options.

    Cons

    Nothing that i can think of.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Great brand with quickly improving engineering culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineering Director  in  Phoenix, AZ
    Current Employee - Engineering Director in Phoenix, AZ

    I have been working at American Express full-time for more than 5 years

    Pros

    Friendly people, top notch UI/UX design team and I get to work with really smart people.

    Cons

    Like any big company there is some red tape you have to deal with, but even that is getting better.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Great company overall -great work life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor
    Former Employee - Supervisor

    I worked at American Express full-time for more than 10 years

    Pros

    Great company overall -great work life balance.

    Cons

    Few senior management lack real leadership skills - you wonder how they got there ?

    Advice to ManagementAdvice

    Listen to your team leaders - they are on the frontline

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Career Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director
    Former Employee - Director

    I worked at American Express full-time for more than 10 years

    Pros

    They encourage employees to navigate career growth within the company, and provide the tools and training to do so.
    The Brand is strong.

    Cons

    More can be done by the organization to support Field employees with their Virtual Office environment, technologies and mobility needs.

    Advice to ManagementAdvice

    More visibility in the plans to navigate the company from a payment company to a commerce company.

    Recommends
    Neutral Outlook
    Approves of CEO

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