American Express Reviews

Updated April 17, 2015
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3.6
2,300 Reviews
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Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,614 Ratings

Pros
  • Work/Life balance is very good and one of the few reasons I have stayed so long (in 455 reviews)

  • The schedule my department has is amazing and there are work from home opportunities (in 62 reviews)

Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 77 reviews)

  • Consensus based decision making slows everything down, to a ridiculous extent at times (in 49 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. travel consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Miramar, FL
    Former Employee - Anonymous Employee in Miramar, FL

    I worked at American Express full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good salary. great benefits starting day 1. 4 weeks vacation. fam trips, most managers are genuine and want you to succeed.

    Cons

    Incentives always change and are hard to reach. you will be micro managed

  2. Director, Marketing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time

    Recommends
    Recommends

    Pros

    Great brand and well established company. Has managed effectively risks and big bets and has remain profitable and with growth in the last years.

    Cons

    Complicated and hierarchical structure. Very difficult to take decisions and extremely conservative company. Too many layers in the structure

  3. Specialized Travel Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at American Express full-time (more than 10 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Good Company to work for.

    Cons

    Team Leaders/ Managers need to be more compassionate towards employees.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great place to work, constant change.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fraud Detection and Identity Protection in Salt Lake City, UT
    Current Employee - Fraud Detection and Identity Protection in Salt Lake City, UT

    I have been working at American Express

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great pay, benifits, co workers, balance, learning

    Cons

    Hard to change departments, change band levels.

    Advice to Management

    Look outside the box

  6. Team leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Phoenix, AZ
    Former Employee - Team Leader in Phoenix, AZ

    I worked at American Express

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Growth potential, competitive salary excellent benefits.

    Cons

    I have no negative comments

  7. Excellent co-workers. Execs are very approachable.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Co-workers are always willing to help you when you need it. The executives are very approachable and actually listen to wha you have to say.

    Cons

    The corporate overlords at Amex do not care about you. The local execs do. If the decision is made at corporate, you are just a number.

    Advice to Management

    Please try to go back to being a small company again. You are more capable of making better decisions.

  8. Service Delivery Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time (more than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Benefits, flexible hours, great work/life balance

    Cons

    Reorganization happens very often . Might be a good thing for a company overall but employees have a sort of no stability feeling

    Advice to Management

    VP level leadership to have more interaction with employees (quoterly town halls just not enough for both sides to see a true picture in my opinion)

  9. People are great, Politics are beyond comprehension in a bad spot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Smart individuals and great culture except for a select few

    Cons

    There are employees that are very "AmEx-ized", resulting in no career development or support. I was given excellent year-end ratings and feedback, only to have the same people tell me I'm not ready for a promotion and sabotage me from interviewing with other teams (who wanted me to interview for positions which would've been a promotion for me).

    Advice to Management

    Learn to properly train your upper management to incubate and grow your employees.

  10. Helpful (1)

    Business Development Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager, Business Development
    Current Employee - Manager, Business Development

    I have been working at American Express full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Hands down absolutely best place I've worked. Can't imagine many better employers out there than Amex. Great money, benefits/perks, great work-life balance, culture - they take care of their people in all ways and it's a bunch of fun and smart people.

    I've experienced NO micromanagement. This is a BLESSING. My boss talks to me like a person / coworker. Values my insight and opinions. Boss works hard for me to help with leadership opportunities and is truly my advocate. Most importantly lets me do my job so I can PERFORM.

    For a virtual employee, I've had many opportunities to go for promotions and other jobs but have just not decided to do so yet as I'm very happy in my role. So there are plenty of opportunies even for virtual employees to promote and move around (market does play a role, of course).

     Most of my coworkers have been here for 10, 20 or 30 years and I can see why. That tells me something. Nowadays people tend to job hop, but if you're hopping and you land here, consider yourself very lucky!

    As with any large company, there's been some layoffs here and there, but it's very minimum and I've witnessed Amex really help these people to find new work with the company. And honestly if you're in a solid market and hitting your numbers and doing your job, you will have absolutely nothing to worry about.

    Cons

    No cons related to work environment. My position is virtual so you have to make the effort to connect with people and network so you don't get bored or overlooked....but that's more of an individual thing...if you don't like that idea, virtual employee is probably not the route for you.

    Advice to Management

    Clear communication of the long term vision / strategy of what direction of company is would be nice. Where do you see Amex in 10, 20 or 30 years?

  11. Project Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay is great, Location is very good, Stability is good.

    Cons

    More perks for employees. No paid vacations.

    Advice to Management

    Develop contract talent as well as employees.

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