American Express Reviews

Updated March 31, 2015
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3.6
2,260 Reviews
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American Express Chairman and CEO Ken Chenault
Ken Chenault
1,592 Ratings

Pros
  • Work/Life balance is very good and one of the few reasons I have stayed so long (in 455 reviews)

  • The schedule my department has is amazing and there are work from home opportunities (in 62 reviews)

Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 77 reviews)

  • Consensus based decision making slows everything down, to a ridiculous extent at times (in 49 reviews)

More Pros and Cons

Employee Reviews

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  1. Great people, average work environment, laid back culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - PAYMENTS in New York, NY
    Former Intern - PAYMENTS in New York, NY

    I worked at American Express as an intern (less than a year)

    Pros

    Everyone is very easy going and gets along well with each other. There are some reputable names in leadership, coming from consulting or strong industry backgrounds.

    Cons

    I was not a fan of the culture. It seems very laid back. On top of that, the company seems very network heavy. It seems difficult to move around to other areas or get promoted unless you have good rapport with a lot of people.

    Advice to ManagementAdvice

    I think the company is being run fine, it's just not for me.

    Recommends
    Positive Outlook
  2. Experience can vary depending on department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Systems Analyst in Phoenix, AZ
    Current Employee - Business Systems Analyst in Phoenix, AZ

    I have been working at American Express full-time (more than 5 years)

    Pros

    Good benefits, you can find jobs with a good work-life balance, fairly easy for most people to change jobs every few years so it doesn't get monotonous. I like the culture for the most part, some great managers and some mediocre ones. A lot of ambitious and smart employees to work with.

    Cons

    Stack ranking system is awful...someone HAS to get the low rating, and very few can get the best rating. Creates a sense of competition rather than cooperation. In one department I worked in, job descriptions often changed frequently and you were expected to have skills different from the ones you were hired for, which was frustrating. Reorganization is very frequent. Can be hard to advance if you're not lucky...they keep sending jobs offshore rather than filling them here. Any tech project you work on, you have to work with folks in India and the time difference and communication barrier can make it challenging. In some departments, you are constantly fighting fires because they don't have the budget to be more proactive.

    Advice to ManagementAdvice

    Stop sending jobs offshore. Yes, it looks like it saves money in salaries, but we lose quality and efficiency.

    Recommends
    Neutral Outlook
  3. Great people, supportive work environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in New York, NY
    Former Employee - Senior Manager in New York, NY

    I worked at American Express full-time (more than 5 years)

    Pros

    Smart people who are great to work with, some great inspiring directors and leaders (some, but not all unfortunately). Great work/life balance.

    Cons

    Salary is low compared to other fin services companies in the industry.

    Advice to ManagementAdvice

    In many cases, need stronger directors who are can develop their teams. Also need better pay and less repetitive and confusing re-orgs,.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. Great company to work for!

    Current Employee - Manager, Business Development
    Current Employee - Manager, Business Development

    I have been working at American Express full-time (more than 3 years)

    Pros

    This is probably the best company I have ever worked for. They give a generous salary, great benefits, a lot of vacation time, and I never encountered an employee who wasn't willing to help if needed. They respect their employees, and even though it is a huge company, it doesn't feel that way.

    Cons

    They often re-organize and down size their work force, which can lead to stress when you know their financials are down.

    Advice to ManagementAdvice

    No advice, they do a really good job. I would recommend this company to anyone.

  6. Great place to become a well-rounded marketer

    Former Employee - Senior Manager in New York, NY
    Former Employee - Senior Manager in New York, NY

    I worked at American Express full-time (more than 8 years)

    Pros

    Great marketing organization where you can learn about many aspects of marketing, brand building, project management, etc. Strong leadership overall, and you work with very smart people.

    Cons

    Gaining buy-in broadly is important. It has value, but can slow timing to get to market. Very political at senior levels of management.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. Awesome place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Phoenix, AZ
    Current Employee - Business Analyst in Phoenix, AZ

    I have been working at American Express full-time (more than a year)

    Pros

    Flexibility
    Work Life Balance
    Team Effort
    Telecommuting Available for most
    Training Library
    Opportunity to learn and grow

    Cons

    Some people don't prefer telecommuting, but for most of us, it is wonderful! A quiet location in home is a must, however, as dogs barking and children crying can be heard when speaking to clients and peers.

    Advice to ManagementAdvice

    I haven't been there as long as most, as most people enjoy it and do not leave. Even those who have left typically return, so there must not be much to improve upon.

    Recommends
    Positive Outlook
    Approves of CEO
  8. Great wages and breadth of work opportunity, but includes common large Co. bureaucracy issues.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Technical Architect
    Current Employee - Lead Technical Architect

    I have been working at American Express full-time (more than 3 years)

    Pros

    Great wages and breadth of work opportunity for experienced IT professionals. My group is great for work-time flexibility. Good benefits package. More often than not, direct management will provide goals to experienced and motivated individuals, and allow space to succeed.

    Cons

    Typical large company bureaucracy issues and Sr. Management positioning. Probably is less of an issue than some large companies though. Work-life balance can tend to be a bit of a challenge in salaried positions. Reorgs have become multiple times a year recently.

    Advice to ManagementAdvice

    Get a longer view. Or a clearer view. Multiple course changes (reorgs) in the last 2 years causes difficulties with morale and productivity.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. Excellent company to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Pros

    Work culture, people, value, fun

    Cons

    there are no cons for me

  10. 2 people found this helpful

    Iconic service brand with clear focus on work/life balance for its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at American Express full-time (more than 5 years)

    Pros

    Work/life balance - ability to work from home 2-3 days per week is a broadly applied policy across many departments (Blue Work). No issues leaving the office early for a doctor's appointment or other personal matter.
    Supportive culture - people care about you as an individual.
    Fairly collaborative and team-oriented. Although everyone has individual goals and they are not always aligned across teams, people are helpful.
    Fair compensation - especially considering work/life balance. Few people work late nights or weekends (definitely NOT mandated - more by choice).
    Mobility across functional areas and departments is possible and mostly supported.

    Cons

    Corporate culture veers towards favoritism, with upward mobility being less tied to performance and more on executive sponsors willing to pull you up.
    Difficult business environment and challenges with company performance led to cutting of resources. These actions bring fear and are demotivating to employees. Goals and strategies are often scrapped, teams are often reorganized.

    Advice to ManagementAdvice

    Ongoing layoffs are damaging to employee morale - would be better to handled in one action (i.e., annually).
    Career advancement no longer a clear 'track,' as experience and performance do not equal promotions. Corporate culture based on 'sponsors' favors leaders of a particular type, not necessarily your best thinkers and results drivers.

    Recommends
    Negative Outlook
    Approves of CEO
  11. Overall good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Pros

    Work-life balance, Job Rotations, People - smart people to work with, great for working mothers

    Cons

    Too many changes too quick, hard to keep up with the change, very decentralized

    Recommends
    Neutral Outlook
    Approves of CEO

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