American Express

www.americanexpress.com

American Express Reviews

Updated January 24, 2015
Updated January 24, 2015
2,093 Reviews
3.6
2,093 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,508 Ratings

Review Highlights

Pros
  • Work/Life balance is very good and one of the few reasons I have stayed so long (in 455 reviews)

  • The schedule my department has is amazing and there are work from home opportunities (in 62 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 77 reviews)

  • Consensus based decision making slows everything down, to a ridiculous extent at times (in 49 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 8 people found this helpful  

    Solid company with limited senior opportunities for women in technology group.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at American Express full-time (more than 5 years)

    Pros

    Good work life balance, beautiful office location, reasonable benefits, great people and highly talented workforce. Excellent city wide perks (museums/parks). Brand cache.

    Cons

    Emphasis is on consistently bringing in untested external talent rather than recognizing internal high performers for promotion. Poor track record of placing women in senior tech positions despite the relatively large population of females in the technology realm at lower levels. Also force ranks performers to meet a curve without considering real team performance.

    Advice to ManagementAdvice

    Recognize all high performers, especially in AET, not just young male "up and comers". Emphasis team performance over individual ranking. Stop assuming external talent is better - especially in technology groups where there are many internals with cutting edge mobile and web experience.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great Company - High Performers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time (more than 5 years)

    Pros

    The culture is great. The company believes in work/life balance and they offer a lot of great options when it comes to working from home. The company hires very smart high intellect individuals. The company has a strong presence on a number of ivy league campuses.

    Cons

    It is difficult to move up the corporate ladder as the pyramid is very skewed. They hire a lot of analysts/managers and there is not enough room to move up.

    Recommends
    Positive Outlook
  3.  

    A company you can grow in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express

    Pros

    a company with excelent benefits, compensation, education and room for growth

    Cons

    work life balance can be a challenge. culture changed overtime. it used to be a lot better.

    Advice to ManagementAdvice

    retain your talent, many subject matters walk out or are let go

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Travel consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time (more than 5 years)

    Pros

    Good company and great travel benefits

    Cons

    If your sales aren't high you can be let go at any time .

    Recommends
    Positive Outlook
  6.  

    Amazing opportunity to build your career with a great employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time (more than 5 years)

    Pros

    Work life balance, leadership is fantastic, constant change means constant learning

    Cons

    Very flat organization - once in senior level, hard to continue to move up

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    I loved working here it was a good experience,a nd taught me well

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Pros

    it was a good palce to work at it taught me well and made me learn more about the features of working with other type of epople very divserse.

    Cons

    I feel like the environment taught me well due tot he fact to the point that the environement had many weird people that affected my working space.

    Advice to ManagementAdvice

    nothing much

  8.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Phoenix, AZ
    Former Employee - Intern in Phoenix, AZ

    I worked at American Express as an intern (less than an year)

    Pros

    Very professional and goal-oriented environment. If you are looking for a challenging and worthwhile career, American Express seems like the place to do it. There is a strong push for employees to be high performing and have good work-life balance.

    Cons

    If you are going to do well at American Express, you need to be ready to deal with a lot of unnecessary politics. You will spend about twice as long making your reports look nice then the actual work it took to produce them.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    VIce President

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time (more than 10 years)

    Pros

    Work/Life Balance, People are nice

    Cons

    Not much room for advancement

    Recommends
    Positive Outlook
  10.  

    Hard working coworkers who are forward-thinking and care about great customer experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Digital Marketing Analyst in New York, NY
    Current Employee - Digital Marketing Analyst in New York, NY

    I have been working at American Express full-time (more than an year)

    Pros

    Flexible working hours (depends on team/unit/leader), smart coworkers who care about success & customer experience, and a strong culture for innovation. Senior leaders do listen - just a matter of their strategic focus if they are willing to build innovative products or services.

    Cons

    Hierarchy can be detrimental causing delays in launching new products or marketing strategies. Organizational shifts occur often and roles change, which can hurt developing new projects.
    Employees have a rating curve for teammates which is often subjective to sr. leaders decisions impacting pay and bonuses.
    Certain positions can lead to no growth, so need to self-manage and move to new roles.

    Advice to ManagementAdvice

    Continue to listen to the team. Promote people to take on more responsibility with competitive pay.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Employer friendly, good opportunities.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Pros

    Good work environment and ethics.

    Cons

    Can't think of any Cons.

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