American Express Reviews

Pros

Great pay and great benefits. The incentives are great as well.

Cons

Majority of the team leaders are lazy, butt kissers, who dont have the slighliest idea of the rules, policies and procedures.

Pros

Great benefits, excellent flexibility for time off. Excellent opportunities for advancement and with college reimbursement programs, they will reimburse 90% of your tuition.

Cons

Administrative load is tremendous, often hindering the ability to concentrate on your core job duties.

Pros

Great Brand, many opportunities for professional development, ability for movement within the organization, somewhat flexible, established performance review process, ability to work from home in some groups

Cons

Very political organization, Networking and really go out of your way to know other people is necessary for movement upwards and overall success. This sometimes produces perception of unfair people.

Advice to Senior Management

There are Leaders in some parts of the organization that should NOT be leaders. Somehow need to implement process to ensure fair treatment of all employees.

Pros

The company culture is one of openness and opportunity. The management supports employees to not only succeed at American Express but also at life. The culture also supports a very good work life balance. Everyone has moved away from Lotus Notes!

Cons

The company is very large which creates a lot of layers for changes to be made. In the IT department it is sometimes hard to move projects along.

Advice to Senior Management

The openness of all management and willingness to take time and listen to employees is what makes the management so good. Continue to focus on the people at American Express because they are what make the difference.

Pros

world recognition,good benefits, transfer possibilities,management are very down to earth and eou asy to speak with when you need to,

Cons

the company sometimes rests on its laurels and oes not try new things until pushed against a wall .some times they may need to get a younger perspective.

Advice to Senior Management

Be more inovative. improve the it department and send them out to smaller offices to help out. sometimes the field offices are ignored.

Pros

The people are great and are dedicated to the company. Training opportunities and furthering education if you choose to pursue it. Communication from upper management via town halls are frequent. Ability to pursue different industries within the same company.

Cons

HR is catty and clique-ish. Technology and software feels dated and not user friendly. A lot of redundant templates to complete during annual employee assessment process.

Advice to Senior Management

You make your employees complete the employee survey. READ IT, digest it and address the issues that are highlighted. Do away with redundant processes.

Pros

Work life balance
respect for people

Cons

Aggressive re engineering / retrenching has made people insecure of their job and created a negative work environment

Advice to Senior Management

Keep up the good work
Find better ways to bring in cost saves. Asking loyal employees to leave is not really wise.

Pros

Great brand with global recognition.
People at all levels are polite and respectful.
Interesting future in the payments industry.
Most employees allowed to work from home.

Cons

There are many great people in the HR organization but the senior leadership tends to promote and provide opportunities to only a few select employees; other HR employees do not gain exposure or opportunities. In my opinion, HR promotions are not based on skills and qualifications, merely favoritism.

Advice to Senior Management

Replace HR leadership with grounded, realistic and balanced individuals. Adding some more men to the mix may break up the "sorority-like" culture in HR.

Pros

- Lots of competent, smart people
- Reasonable pay, good benefits
- Great brand

Cons

- A highly political place where style is valued over substance (esp. in NYC)

Advice to Senior Management

- Realize that you require consistent SMEs as well as "raising stars" to be successful

Pros

worlwilde company where you can travel and change post everywhere

Cons

Worldwilde compagny where you must be the best to succed