American Express Reviews

Updated August 30, 2015
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3.7
Rating Trends
Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,818 Ratings

Pros
  • Very flexible with work/life balance (in 455 reviews)

  • Most business units offer flexibility to work from home either all the time or two days per week (in 62 reviews)

Cons
  • manager level you are overworked with little work-life balance (in 77 reviews)

  • Slow decision-making by senior management (in 49 reviews)

More Pros and Cons

2,698 Employee Reviews

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  1. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great compensation and leadership, anf future

    Cons

    None i can think of work debating

    Advice to Management

    Tremendous company, products and leadership


  2. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Fort Lauderdale, FL
    Current Employee - Director in Fort Lauderdale, FL
    Recommends
    Positive Outlook

    I have been working at American Express full-time (More than 10 years)

    Pros

    Dedicated to their employees and supportive of career development.

    Cons

    Workload can be highly demanding


  3. Staff Accountant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Accountant in Phoenix, AZ
    Current Employee - Staff Accountant in Phoenix, AZ
    Recommends
    Neutral Outlook

    I have been working at American Express full-time (More than 5 years)

    Pros

    Very good learning opportunites with best office environment. Staff is very cooprative. Very good changes for advancement of your skills.

    Cons

    It was tough to deal with short term deadlines. Not enough time time to complete the projects on times.

    Advice to Management

    Project time should be estimated properly.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great company to work with.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Phoenix, AZ
    Current Employee - Project Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Professional, good processes, many great opportunities

    Cons

    Not geared to knowledge transfer between incoming and outgoing personnel


  6. Great Company for Career Skills

    Former Employee - Account Development Manager in New York, NY
    Former Employee - Account Development Manager in New York, NY

    I worked at American Express full-time (More than a year)

    Pros

    Amex is a great company to gain a strong suite of skills in the Finance sector.

    Cons

    A bit top heavy management structure at HQ in NYC.


  7. E2E Program Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager Projects in Phoenix, AZ
    Former Employee - Senior Manager Projects in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express (Less than a year)

    Pros

    Good environment. good work culture

    Cons

    Too much transformation. Leadership


  8. Helpful (1)

    Great Pay, questionable leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express (Less than a year)

    Pros

    The pay and benefits are second to none

    Cons

    Management aren't on the same page and the wrong team leader could cost you your job if you don't have the same values.


  9. AMAZING company! I love working for a company that takes care of their employees and it's such a strong brand.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Professional in Phoenix, AZ
    Current Employee - Customer Care Professional in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than a year)

    Pros

    The culture and the opportunities are phenomenal. The environment is very professional and you learn so much from your peers.

    Cons

    My position is 24/7 so the hours available aren't always the best but it's always temporary and schedules change frequently

    Advice to Management

    Nothing :)


  10. Great job

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at American Express full-time (Less than a year)

    Pros

    Fantastic vacation benefits, enjoy the card members

    Cons

    Mandatory overtime for over the past year


  11. Great employment engagement events, and 35 hour work week!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in New York, NY
    Former Employee - Executive Assistant in New York, NY
    Recommends
    Neutral Outlook

    I worked at American Express full-time (More than a year)

    Pros

    I really liked that top executives met with all band levels in skip level meetings to find out what was important to all Also loved that AmEx has 35 hour work weeks in NY and CT (not Az)..

    Cons

    They keep restructuring and combining departments and laying off people.

    Advice to Management

    Keep doing what you are doing having open communications with employees.



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