American Express Reviews

Updated July 1, 2015
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3.7
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Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,695 Ratings

Pros
  • Very flexible with work/life balance (in 455 reviews)

  • Most business units offer flexibility to work from home either all the time or two days per week (in 62 reviews)

Cons
  • manager level you are overworked with little work-life balance (in 77 reviews)

  • Slow decision-making by senior management (in 49 reviews)

More Pros and Cons

2,469 Employee Reviews

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  1. Helpful (5)

    Amazing organization in midst of major transition

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Marketing in New York, NY
    Former Employee - Director of Marketing in New York, NY

    I worked at American Express full-time (More than 10 years)

    Negative Outlook
    Approves of CEO
    Negative Outlook
    Approves of CEO

    Pros

    Work-life culture is for real - most departments allow employees to work from home 2 days/week or more; generous Paid Time Off and Summer Flex Days; 12 weeks maternity and 2 weeks paternity leave coverages
    High caliber talent - really smart and polished professionals abound
    Company culture used to pay a lot of attention to leadership development and training (less so over time)

    Cons

    Many of the bets placed by senior management have not paid off, loss of Costco partnership only made the problems worse. The company has been going through waves of workforce reduction for years, and this is only increasing despite a relatively healthy economy. This kind of constant change and resizing has detrimental impacts on employees and ability for high performing people to be recognized and promoted is very very limited.

    Advice to Management

    Focus on the core business, pay more attention to strategically important partnerships.


  2. Fraud Protection Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Specialist in Phoenix, AZ
    Former Employee - Fraud Specialist in Phoenix, AZ

    I worked at American Express full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    They seem to truly care about their employees. The fraud department was awesom to work for.

    Cons

    There isnt much room to grow within the fraud department. They are shipping jobs over seas.

    Advice to Management

    Work on taking your time to develop employees. The training period in Fraud is too quick.


  3. csr

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative II/Interim Team Lead in Greensboro, NC
    Former Employee - Customer Service Representative II/Interim Team Lead in Greensboro, NC

    I worked at American Express (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good company to work for

    Cons

    n/a good company to work for


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  5. Director Marketing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director - Marketing in New York, NY
    Current Employee - Director - Marketing in New York, NY

    I have been working at American Express full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The company has excellent Name brand recognition. Any United States customer with a decent amount of net worth or wants to have net worth in the future, want one of our cards

    Cons

    Maybe it is due to being in New York City near Wall Street, but employees at not team oriented. You will not get help from another unit unless you let them know that there is something in it for them to help you

    Advice to Management

    Cultural needs work


  6. Helpful (2)

    Easy interview process, very quick response.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HOME BASED SERVICE - Customer Care Professional in Miami, FL
    Current Employee - HOME BASED SERVICE - Customer Care Professional in Miami, FL

    I have been working at American Express full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    From research, I have found that Amex is the best company to work for from home. They offer many benefits and there's flexibility with room to go.

    Cons

    I heard that training is very extensive and overwhelming, but it worth it in the end.

    Advice to Management

    Keep up the good work, be sure to always treat employees as you would a customer. Value them with respect and dignity, not to say that you don't just make sure that the company is never lacking these values.


  7. Travel Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Counselor in New York, NY
    Former Employee - Travel Counselor in New York, NY

    I worked at American Express full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very good benefits package. Use of technology was first class. Very good support from tech personnel.

    Cons

    Did not like the way they measured job performance. Constantly pressured to keep outbound call use to a minimum! Also did not like that was not allowed to speak to manager about my termination.

    Advice to Management

    Do not let metrics be the only the factor to measure employee performance.


  8. Helpful (9)

    AMEX Technologies

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at American Express full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Flexible work hours, work from home, plenty of opportunities to learn

    Cons

    Lack of consistent leadership with constant change in leadership and direction. Lack of governance and controls that creates audit issues. Due to this being a technology center with most managers being promoted based on technical abilities instead of leadership and/or management ability, the is little attention given to performance development let alone completing goals and performance reviews in a timely or consistent manner. Finally, a significant amount of those being hired and/or promoted at the Desert Ridge technology center is race based - if you are Indian (from India, not native American Indian) then you are automatically pre-qualified. 98% of the newer Big Data technology hires are Indian. Internal company nickname is Indian Express instead of American Express. This is no joke... Finally, there is a significant number of contract workers that are treated as outsiders when it comes to communication and recognition for accomplishments. I experienced this as a contract worker prior to becoming an employee.

    Advice to Management

    Define clear goals and make sure they are pushed down to all employees. Reduce the amount of redundancy of effort and resources that is a major source of high IT expenses. Hire more Americans at our US facilities. New hire orientation is a joke...sign some papers and then go to the company website to figure out your benefits and other employee benefits. Base pay is lagging behind US competitors and this is probably why so many contractors and Indians are hired. Blue Box values are not lived in at least the technology area.


  9. Customer care

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good pay & good company to work for.

    Cons

    Nothing bad to say about the company

    Advice to Management

    N/a


  10. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Fort Lauderdale, FL
    Current Employee - Team Leader in Fort Lauderdale, FL

    I have been working at American Express full-time

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Great people, benefits, work/life balance

    Cons

    Reductions in force. Sending work offshore.


  11. Excellent employer in the valley!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director - Big Data Engineering in Phoenix, AZ
    Current Employee - Director - Big Data Engineering in Phoenix, AZ

    I have been working at American Express full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Focused leadership development
    Decent salary and benefits package
    Transforming as an engineering company

    Cons

    Multiple transformations driven at the same time
    Yearly goal oriented focus that limits the pace of long-term innovation



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