American Express Reviews

Updated August 28, 2014
Updated August 28, 2014
1,936 Reviews

3.6
1,936 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,444 Ratings

Review Highlights

Pros
  • Usually a great work-life balance and they are very invested in their employees (in 399 reviews)

  • Home Based Servicing has a bit more flexibility given that it is a work from home position (in 59 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 69 reviews)

  • decision making processes and promotion of less qualified individuals (in 42 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  New York, NY
    Former Employee - Customer Service Representative in New York, NY

    I worked at American Express full-time for more than 5 years

    Pros

    Great company to work for and lots of opportunities to move up in the company. Competitive salaries - increase in salary was dependent on good evaluations. Managers and supervisors were fair.

    Cons

    I worked in customer service so the routine of it all does get to you. And sometimes you had to deal with irate, abusive customers and take it all with a smile.

    Recommends
    Approves of CEO
  2. 2 people found this helpful  

    Full of opportunity...if you want it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager  in  New York, NY
    Former Employee - Senior Manager in New York, NY

    I worked at American Express full-time for more than a year

    Pros

    Culture, work/life balance, vacation, flexible schedule. Superstars can rise to the top quickly.

    Cons

    Red-tape and rigid management structure. Too many stakeholders for each initiative.

    Advice to ManagementAdvice

    Embrace innovation.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Great brand with quickly improving engineering culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineering Director  in  Phoenix, AZ
    Current Employee - Engineering Director in Phoenix, AZ

    I have been working at American Express full-time for more than 5 years

    Pros

    Friendly people, top notch UI/UX design team and I get to work with really smart people.

    Cons

    Like any big company there is some red tape you have to deal with, but even that is getting better.

    Recommends
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 2 people found this helpful  

    Great company overall -great work life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor
    Former Employee - Supervisor

    I worked at American Express full-time for more than 10 years

    Pros

    Great company overall -great work life balance.

    Cons

    Few senior management lack real leadership skills - you wonder how they got there ?

    Advice to ManagementAdvice

    Listen to your team leaders - they are on the frontline

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Strong company better than average salary & benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Counselor  in  Dearborn, MI
    Former Employee - Travel Counselor in Dearborn, MI

    I worked at American Express full-time for more than 10 years

    Pros

    As far as corporate travel jobs, this one pays you well and offers really good benefits.

    Cons

    Impersonal, overly standardized and little opportunity to provide quality service, due to strict call handling procedures.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    I love working for this compay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express

    Pros

    the pay, the people,the training

    Cons

    moving up wasnt as easy

  8.  

    Great People, Good Job, shifting focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT

    I have been working at American Express full-time for more than 3 years

    Pros

    Good benefits, good local leadership,

    Cons

    Politics across sites and lines of business where there is a duplication of effort and fighting for control. Difficult to move up for many.

    Advice to ManagementAdvice

    Right shoring as in off shoring may not be the right choice when it comes to driving card member satisfaction and is only useful for short term gains Which is a sad shift in focus.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director - Technologies  in  Phoenix, AZ
    Current Employee - Director - Technologies in Phoenix, AZ

    I have been working at American Express full-time for more than 10 years

    Pros

    Good people, strong core values, do the right thing, customer focus. Excellent brand and strong business model.

    Cons

    Big company, highly regulated, not fast. Pay for performance culture which is great if you perform and tough if you don't.

    Advice to ManagementAdvice

    Difficult to grow unless you're in one of a few major locations.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Project Manager

    • Work/Life Balance
    Current Employee - Project Manager  in  New York, NY
    Current Employee - Project Manager in New York, NY

    I have been working at American Express full-time for more than 3 years

    Pros

    Relaxed, business casual, great product

    Cons

    Very soft environment, weak leaders, relationship heavy

    Advice to ManagementAdvice

    There are few leaders on your payroll.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Happy with my job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Pros

    good benefits, work life balance

    Cons

    process is slow. politics. projects delivers at very high cost for no reason.

Worked for American Express? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.