American Express Reviews

Updated July 5, 2015
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3.7
Rating Trends
Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,175 Ratings

Pros
  • Very flexible with work/life balance (in 455 reviews)

  • Most business units offer flexibility to work from home either all the time or two days per week (in 62 reviews)

Cons
  • manager level you are overworked with little work-life balance (in 77 reviews)

  • Slow decision-making by senior management (in 49 reviews)

More Pros and Cons

1,707 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (5)

    Amazing organization in midst of major transition

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Marketing in New York, NY
    Former Employee - Director of Marketing in New York, NY

    I worked at American Express full-time (More than 10 years)

    Negative Outlook
    Approves of CEO
    Negative Outlook
    Approves of CEO

    Pros

    Work-life culture is for real - most departments allow employees to work from home 2 days/week or more; generous Paid Time Off and Summer Flex Days; 12 weeks maternity and 2 weeks paternity leave coverages
    High caliber talent - really smart and polished professionals abound
    Company culture used to pay a lot of attention to leadership development and training (less so over time)

    Cons

    Many of the bets placed by senior management have not paid off, loss of Costco partnership only made the problems worse. The company has been going through waves of workforce reduction for years, and this is only increasing despite a relatively healthy economy. This kind of constant change and resizing has detrimental impacts on employees and ability for high performing people to be recognized and promoted is very very limited.

    Advice to Management

    Focus on the core business, pay more attention to strategically important partnerships.


  2. Senior Programmer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Competitive pay and flexibility to work from home. Lots of exposure to learn.

    Cons

    Too much of redundant process to be followed which consumes most of the time than the actual development work.

    Advice to Management

    Please simplify the process in the Company and definitely this company will reach new heights.


  3. Marketing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work, good talent development plan. Global access to best practices.

    Cons

    Conservative in new tecnologies, slow decision process.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Pros and cons, mostly pro. Mostly.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Scrum Master/Senior Project Manager in Laveen, AZ
    Current Employee - Scrum Master/Senior Project Manager in Laveen, AZ

    I have been working at American Express (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Salary is great, some of the most competitive you'll ever find. Work from home options are flexible. Great credibility to your resume. You'll look like a rock star after doing your tenure. Lots of little perks like discounts, good cheap food, etc. If you're decent at your job, you'll be ensured a long tenure.

    Cons

    It's corporate as corporate gets. Lots of oversight, hoops, and ridiculous things to steer through in terms of approvals, signoffs, etc. You'll feel like you're working in a government institution sometimes. And there's the odd little fact that most of the employees, for whatever reason, hate their jobs, even when their job isn't that bad. Also, if you're a contractor, the chances of you going permanant are slim to none, due to a truly bizarre set of rules and restrictions, and buy out clauses.

    Advice to Management

    Irrellevant, as this place will most likely never change. Perhaps the tech experts should get more of a say on what directions things go, or people should get more communication as to why this decision is made. But this is not going to happen.


  6. Good leader, ok management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Category Manager in Phoenix, AZ
    Current Employee - Category Manager in Phoenix, AZ

    I have been working at American Express full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Director is one f the best leaders I have ever worked with.

    Cons

    Senior leaders have no clue to the inner workings of the position. As a result they make questionable decisions.

    Advice to Management

    Listen more talk less


  7. Director, Partnerships

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at American Express full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great opportunities to have various careers in one company, move from country to country. Friendly people who are passionate about the brand

    Cons

    A lot of focus on year end process can lead to decisions being made for political reasons, not what is best for the customer

    Advice to Management

    Continue to innovate and try new ways to extend our brand - the established 'market leader' areas of the buisness may not be around forever


  8. Team Leader

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Travel Agent in Fort Lauderdale, FL
    Current Employee - Corporate Travel Agent in Fort Lauderdale, FL

    I have been working at American Express (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Vacation Time, Salary and product

    Cons

    Lack of recognition for a job well done. You will have to know someone in order to advance in the company.


  9. csr

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative II/Interim Team Lead in Greensboro, NC
    Former Employee - Customer Service Representative II/Interim Team Lead in Greensboro, NC

    I worked at American Express (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good company to work for

    Cons

    n/a good company to work for


  10. Fraud Protection Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Specialist in Phoenix, AZ
    Former Employee - Fraud Specialist in Phoenix, AZ

    I worked at American Express full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    They seem to truly care about their employees. The fraud department was awesom to work for.

    Cons

    There isnt much room to grow within the fraud department. They are shipping jobs over seas.

    Advice to Management

    Work on taking your time to develop employees. The training period in Fraud is too quick.


  11. Helpful (2)

    Easy interview process, very quick response.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HOME BASED SERVICE - Customer Care Professional in Miami, FL
    Current Employee - HOME BASED SERVICE - Customer Care Professional in Miami, FL

    I have been working at American Express full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    From research, I have found that Amex is the best company to work for from home. They offer many benefits and there's flexibility with room to go.

    Cons

    I heard that training is very extensive and overwhelming, but it worth it in the end.

    Advice to Management

    Keep up the good work, be sure to always treat employees as you would a customer. Value them with respect and dignity, not to say that you don't just make sure that the company is never lacking these values.



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