American Express

  www.americanexpress.com
  www.americanexpress.com

American Express Reviews

Updated December 22, 2014
Updated December 22, 2014
2,033 Reviews
3.6
2,033 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,476 Ratings

Review Highlights

Pros
  • Work/Life balance is very good and one of the few reasons I have stayed so long (in 455 reviews)

  • The schedule my department has is amazing and there are work from home opportunities (in 62 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 77 reviews)

  • Consensus based decision making slows everything down, to a ridiculous extent at times (in 49 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Innovative company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time (more than an year)

    Pros

    - Great work/life balance
    - Career growth opportunities
    - Innovative company
    - Have opportunity to change roles every 2 years

    Cons

    - Organization is very political and has many layers, which some people find frustrating
    - Legal and compliance approvals can stunt marketing and technology creativity

    Recommends
  2.  

    Second to none employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Consulting Manager
    Current Employee - Technical Consulting Manager

    I have been working at American Express full-time (more than 5 years)

    Pros

    The "work hard, play hard" motto. When it's time to work and deliver, all hands on deck. When it's time to celebrate and let loose, the folks are all in together.
    The company really takes care of its people. It's a 160 year old company and I am very very proud to work for them.

    Cons

    Nothing negative to mention. Some may say that promotions are not merit based, well I think it's subjective. You want it, you gotta work for it, and not just "work" hard, you gotta also do the homework and prepare what's necessary.

    Advice to ManagementAdvice

    All good here. :)

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    am

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Gurgaon, Haryana (India)
    Current Employee - Assistant Manager in Gurgaon, Haryana (India)

    I have been working at American Express

    Pros

    good organisation with good people

    Cons

    poor growth opportunities within the team

    Advice to ManagementAdvice

    good

    Recommends
    Positive Outlook
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  5.  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Professional in Plantation, FL
    Current Employee - Customer Care Professional in Plantation, FL

    I have been working at American Express

    Pros

    Consistant Company and great pay incentives.

    Cons

    Customers can be trivial. Schedule very inconvenient and small opportunity to adjust.

    Advice to ManagementAdvice

    Good Management

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Master credit analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Gurgaon, Haryana (India)
    Current Employee - Anonymous Employee in Gurgaon, Haryana (India)

    I have been working at American Express full-time (more than 3 years)

    Pros

    Lots to learn, support from managers and colleagues, lot of fun at work,

    Cons

    Slow growth, internal politics.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Senior Account Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express

    Pros

    Great pay and benefits. Advancement is high. Great career plan for a college graduate

    Cons

    Site closed down in area. Strict on taking longer lunches when you are using your time.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Project Manager in Phoenix, AZ
    Current Employee - Technical Project Manager in Phoenix, AZ

    I have been working at American Express as a contractor (less than an year)

    Pros

    Corporate environment, stability, lots of opportunities to move around, work from home options, passionate people, good campus environments (two Phoenix locations), passion for technology and improving lifestyles

    Cons

    Training on corporate policies and department functions, takes a really long time to get projects on boarded and completed, development environment is limited for security reasons (lots or red tape)

    Recommends
    Neutral Outlook
  9.  

    Basic salary is a struggle to live on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Professional in Brighton, England (UK)
    Current Employee - Customer Care Professional in Brighton, England (UK)

    I have been working at American Express

    Pros

    Very good company to work for

    Cons

    The only struggle is trying to survive on basic salary below 16000 . It is very hard to live on in today's society. The salary should reflect the TOP CLASS company but at present its a struggle.

    Advice to ManagementAdvice

    They need to revise the basic wage. It is very hard to live on. It's can be a struggle trying to survive on it. Less than 16000 a year is really hard.. Increase basic wages away from sales and bonuses. Customer service roles should be in the 20,000 region for a top class company. Below is punishment and painful and a struggle to survive and live on in society today. The role is good but the basic salary below 16000 doesn't reflect the skills of a customer care proffesional. One can feel proud to say they work for American Express but to tell ones family and friends what your basic salary is. One almost becomes like a laughing stock as people can't believe such a top end company can pay that low and then they start to feel sorry for you. It can be embarrassing. Although the job is good the basic salary of below 16000 is very hard to live on. If at least in the 20,000 you would have your head above water and the respect of family members and you would not need to ask others for financial help as in extra money. It is a bit sad. Not everyone can be good in sales and if your not your stuck on the basic of below 16000. It's a struggle to survive on but some struggle on . Please revise basic to a suitable amount to represent the top class world company. Top end companies at least in 20,000 and above for their employees. Everything else about American Express is great.

    Approves of CEO
  10.  

    AMAZING CULTURE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Marketing Manager
    Current Employee - Senior Marketing Manager

    I have been working at American Express

    Pros

    People
    environment
    location
    culture

    ITs a really great place to work and you dont feel like its a faceless corporate stuffy place

    Cons

    I think it may be part to progress as many analysts leave due to there not being opportunity to become managers

    Advice to ManagementAdvice

    Keep up the great work

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Process oriented...great place to work...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Chennai (India)
    Current Employee - Project Manager in Chennai (India)

    I have been working at American Express full-time (more than 8 years)

    Pros

    Process oriented...lot of opportunities...delivery transformation..

    Cons

    everything is perfect. No cons..

    Advice to ManagementAdvice

    Grt...

    Recommends
    Positive Outlook
    Approves of CEO

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