American Express Reviews

Updated June 2, 2015
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2,356 Employee Reviews

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  1. Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time

    Recommends
    Recommends

    Pros

    great place to work

    Cons

    I don't see many negatives

  2. Awesome company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Really awesome company that values their employees. The leadership team is awesome and you can rotate every 18 months. I love this company!

    Cons

    Lower pay than competitors. Too many decisions are based on marketing non-data vs. data based decisioning.

  3. Could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in New York, NY
    Current Employee - Marketing in New York, NY

    I have been working at American Express full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Smart, amazing people
    Overall great culture and work life balance

    Cons

    Work can become mundane
    The constant reorganizations can cause strain in culture
    Too much politics to move around

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  5. Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Salt Lake City, UT
    Current Employee - Manager in Salt Lake City, UT

    I have been working at American Express full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good work/life balance. I've been here for two years and enjoy the amount of vacation I receive.

    Cons

    Management style is very hierarchical and can be a little demanding. Also it's a tough environment and people are often let go. Pay is also on the lower side for similar jobs.

  6. Director of technologies

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good benefits, competitive salaries, promotion opportunities are good in their larger locations, NYC, FTL, and PHX. stable company, has been around for a long time and will continue to be around for many years to come.

    Cons

    lots of layoffs, leaders are very transitory, leaders are not good people leaders, hard to make positive changes, very risk adverse leadership, slow to adopt industry best practices, the employee review process and development planning is more of a formality than a practice. employee development and training is not a focus of the leaders.

    Advice to Management

    reward people for taking risks, promote people that are good leaders of people not just those that manage upwards well

  7. Customer Care Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional in Plantation, FL
    Former Employee - Customer Care Professional in Plantation, FL

    I worked at American Express

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very invested in employee growth and success

    Cons

    I had no negative experiences working here

  8. executive assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Assistant in New York, NY
    Current Employee - Executive Assistant in New York, NY

    I have been working at American Express full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good work/life balance, good pay

    Cons

    No bonuses for administrative staff

    Advice to Management

    Show regular appreciation to your assistants and lower the health insurance deductible

  9. Consumer Travel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at American Express full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Worked at AXP Consumer Travel for more than 5 years. Great company to work for with great benefits and work life balance.

    Cons

    Unfortunately with lot of legacy mindset employees who are tenured there is a lot of fixed mindset and old work philosophies and approach. There's not much innovation mindset as well in many business organizations in the company.

  10. interactive mgr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interactive Manager in Miami, FL
    Current Employee - Interactive Manager in Miami, FL

    I have been working at American Express (Less than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Flexibility and education are pros here

    Cons

    Salary and advancement internally are a sacrifice you make.

  11. Software Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    World class brand, blue chip firm, good benefits and great 401k plan. Quintessentially American corporate culture with a strive to excel.

    Cons

    Too much bureaucracy. No incentives for being loyal.

    Advice to Management

    Give incentives for seniors who stay.


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