American Express Reviews

Updated July 27, 2015
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2,572 Employee Reviews

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  1. Great Company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great work life balance and pay.

    Cons

    No real cons besides what you would expect from a large corporation


  2. Customer Care Professional

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good pay, nice management, good bonus structure, some schedule flexibility

    Cons

    Very repetitive, Hitting metrics can be stressful, not much room for growth

    Advice to Management

    You are doing many things right. I can understand why the goals are so strict but the CT goal is a little ridiculous.


  3. Good experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I was able to get a good foundation with this company. I started straight out of college.

    Cons

    Since the company is based on corporate travel multiple contracts were lost and call volume drastically fell.

    Advice to Management

    I would advise them to keep their employees as informed as possible. Their is lack of communication.


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  5. Excellent culture, lot of opportunities to grow...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director - Technologies in Phoenix, AZ
    Current Employee - Director - Technologies in Phoenix, AZ

    I have been working at American Express (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent work culture with respect for each other in each interaction...a lot of change happening in technical teams with a focus on innovation and growth. A lot of good talent joining the company which helps to move things faster. Good rewards for the right candidate

    Cons

    With a lot of changes happening difficult to cope up if you are not at the top of your game. Aggressive timelines may not be suitable to all.


  6. Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Risk & InfoSec
    Current Employee - IT Risk & InfoSec

    I have been working at American Express full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Work from home, many lines of business to transfer between

    Cons

    Heavily regulated as a Bank Holding Co.


  7. rcct superbisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Rcct Supervisor in Jersey City, NJ
    Current Employee - Rcct Supervisor in Jersey City, NJ

    I have been working at American Express

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great pay awesome benefits awesome management yes no yes

    Cons

    metrics are hard, hours are hard, not much growth, yes no yes


  8. Nice place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer
    Current Employee - Developer

    I have been working at American Express

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible schedule, can work remotely as long as you don't miss meetings. There's free food at my location and a ping pong table and foosball table. There's also a couple xbox ones

    Cons

    There are a lot of foreign people in the development teams and they can be hard to understand sometimes.


  9. Senior Financial Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The people are great to work with. Marketing is kick back, ratio of women to men is probably 17:1. Finance gets paid more but harder to move around. Stock benefits for managers and up, but not for analysts. Now analysts are getting paid the average standard, in the past, was getting paid a lot less like 55k-60k.

    Cons

    Career mobility takes time and connections and favor. There are a lot of happy hours and predominately Caucasian and males in the finance groups. Not many females, probably 20:1 ratio. Moving to another part of the business takes time and hiring leaders already have people in mind.

    Advice to Management

    Give stock options for analysts. There are a lot of politics in the Finance organization and lack of movement.


  10. American Express review

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express (More than 5 years)

    Pros

    Diversity and multiple opportunities. Not Rigid

    Cons

    Slow processes like any large corporate


  11. Great Place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Work/life balance here is excellent. Most co-workers are very down-to-earth and reasonable, and are very flexible and easy to work with.

    Cons

    Sometimes there can be a number of hurdles in order to get simple things done, the product of working in a large company



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