American Express

www.americanexpress.com

American Express Reviews

Updated January 31, 2015
Updated January 31, 2015
2,113 Reviews
3.6
2,113 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,517 Ratings

Review Highlights

Pros
  • Work/Life balance is very good and one of the few reasons I have stayed so long (in 455 reviews)

  • The schedule my department has is amazing and there are work from home opportunities (in 62 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 77 reviews)

  • Consensus based decision making slows everything down, to a ridiculous extent at times (in 49 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    VIce President

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time (more than 10 years)

    Pros

    Work/Life Balance, People are nice

    Cons

    Not much room for advancement

    Recommends
    Positive Outlook
  2.  

    Flight attendant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time (more than 3 years)

    Pros

    Excellent company and benefits

    Cons

    Hours of working on weekends

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
  3.  

    Great company

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Pros

    Equal opportunities, Work from home

    Cons

    Very process oriented and still using old technologies

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Good company; well run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President in New York, NY
    Former Employee - Vice President in New York, NY

    I worked at American Express

    Pros

    Professional environment with competitive pay and benefits. Time-off and work hours were reasonable. Company provided good resources for developing talent.

    Cons

    Could be cut throat and a lot of turnover. Management changed frequently and could be difficult to get a good review.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Happy with the company so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Phoenix, AZ
    Current Employee - Software Engineer in Phoenix, AZ

    I have been working at American Express full-time (more than a year)

    Pros

    you will get a chance to improve lot of inefficient coding practices.pretty good work life balance

    Cons

    very old technologies and too much dependent on the vendor partners. sometimes will have to work nights and weekends.

    Advice to ManagementAdvice

    There are lot of opportunities to reduce costs for example buying in house servers rather than keep paying IBM

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Pros

    Flexibility, benefits, great work life balance

    Cons

    Our card members are challenging but the compensation is worth it.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Business Anayst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in New York, NY
    Current Employee - Business Analyst in New York, NY

    I have been working at American Express

    Pros

    AMEX is a great company to work for. I recommend it no doubt. Good benefits, work environment, pay, etc. Overall very positive.

    Cons

    Not by being an employee you neccesarily benefit from all the advantages of an AMEX card

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Pros

    This is by far one of the best companies I have worked for. The benefits, work/life balance, and challenging work make this a great place.

    Cons

    No cons at this time however if things change I will come back and update this section. Until then I have nothing to complain about.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Team Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Fort Lauderdale, FL
    Former Employee - Team Leader in Fort Lauderdale, FL

    I worked at American Express full-time (more than 10 years)

    Pros

    Paid well and work was pretty unchallenging.

    Cons

    Company has a culture where Likeability/Capability=Promotability. So you end with a lot of very nice people, but also many who are very incompetent and worried about who likes them more than actually accomplishing anything. It can be a very frustrating place to work if you prefer to accomplish things rather than worry about peers impressions of you, much like a junior high school.

    Advice to ManagementAdvice

    Change the culture to people who actually want to get things done efficiently rather than constantly worrying about coming to consensus. Leadership, when practiced well, will actually upset some people and that is ok they are supposed be grownups.

    Recommends
    Positive Outlook
    Disapproves of CEO
  11.  

    Taking the Good with the Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Former Employee - Customer Service Representative in Salt Lake City, UT

    I worked at American Express full-time (more than a year)

    Pros

    Offers Benefits
    Work Life Balance
    Employee Engagement

    Cons

    Insurance is expensive to use
    Typical call center environment
    You feel like you can give your all and it will not be good enough

    Advice to ManagementAdvice

    Quit making bonuses harder and harder to obtain
    Look at things from your employees perspective a little more

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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