American Express Reviews

Updated June 29, 2015
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  1. collections specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great company to work for as far as name recognition. They also offer great pay and bonus structure. The training program was also very comprehensive.

    Cons

    The company is very large so you can feel as if the only thing that matters is their bottom line as opposed to the employees. After a while you are a badge number and not an employee.

    Advice to Management

    I would advise that mangers should fight harder to make things fair across the board. If a center in India is using a certain collection practice everyone should be able to use the same model.


  2. Great Place to work and grow

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY

    I have been working at American Express (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The culture is very innovative as well as accepting. There are always people and teams you can get along with and have a good work/life balance.

    Cons

    There is always changes and sometimes they directly impact your job and sometimes seem very chaotic. I think it is better to plan and then strategize any changes so that people are not hired one year and then next year moved or removed.

    Advice to Management

    Work on more transparent and open communication when it comes to career opportunity. It is great to develop people but if there are little or no opportunities to progress (laterally or promotionally) you are just developing Talent who will eventually leave.


  3. customer service- high value

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Professional in Fort Lauderdale, FL
    Former Employee - Customer Care Professional in Fort Lauderdale, FL

    I worked at American Express (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    all pros. great company to work for

    Cons

    no cons. this company is really great company just follow the policies of the company and all is well


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  5. Project Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Fort Lauderdale, FL
    Current Employee - Project Manager in Fort Lauderdale, FL

    I have been working at American Express full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Hard work gets recognized and rewarded. Solid opportunities for growth. Face time and exposure to senior leadership

    Cons

    Usual work life balance issues. Most times you have to do more work with less resources


  6. marketing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Operations Analyst in Jersey City, NJ
    Current Employee - Marketing Operations Analyst in Jersey City, NJ

    I have been working at American Express full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great work life balance and atmosphere in the tower. easy location to get to. great company to learn with and grow.

    Cons

    lack of career opportunity.


  7. American Express Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - OPEN Small Business National Client Manager in Crofton, MD
    Former Employee - OPEN Small Business National Client Manager in Crofton, MD

    I worked at American Express (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Virtual office, excellent programs and tools, wonderful people

    Cons

    At the time, too much travel, although I am very open to traveling now.


  8. Interactive Development

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in New York, NY
    Current Employee - Senior Manager in New York, NY

    I have been working at American Express full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Opportunity to move around, generally good work-life balance (though big variability depending on team/leader), interesting projects. Smart people. Company has an old business model but is actively trying to push the envelope and innovate.

    Cons

    Slow to change. Re-organizations are a way of life. Relatively lower compensation for NY. Some business units have highly political/entrenched cultures - particularly the one protecting the 'golden eggs' of Consumer Card. No clear advancement path - very individual initiative-driven.

    Advice to Management

    Focus on coaching leadership at lower levels. Good leadership = happy employees, and the reverse holds true too.


  9. Love the company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits, schedule, work at home,

    Cons

    Keeping calls under 4 minutes, customers want full reading of all purchases and it's hard to do so under full minutes.

    Advice to Management

    Put something on the automated line that lets the customer here recent transactions


  10. Amex

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Fraud Analyst in Phoenix, AZ
    Current Employee - Senior Fraud Analyst in Phoenix, AZ

    I have been working at American Express full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Competitive Salary & Benefits, good work/iife balance

    Cons

    Can get political at the higher job titles


  11. Helpful (1)

    AWESOME JOB

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Consultant in Home Gardens, CA
    Current Employee - Travel Consultant in Home Gardens, CA

    I have been working at American Express full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay, work from comfort of my home, no boss or micromanagement, excellent benefits, friendly staff, self paced work.

    Cons

    sometimes it can be hard to get help when you need it working from home because everything is on IM so training is tough but once you graduate you are on your way

    Advice to Management

    take more calls so you stay personally in touch with what the reps online are doing



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