American Express Reviews

Updated April 25, 2015
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Employee Reviews

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  1. Very Good Company. Excellent culture and values.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Developer in Phoenix, AZ
    Former Employee - Senior Developer in Phoenix, AZ

    I worked at American Express full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent culture and values. Promotes diversity, honesty, integrity, work/life balance, compassion. Top notch employees.

    Cons

    Heavy workloads and short timelines,

    Advice to Management

    Keep up the good work.

  2. accountant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time (More than 3 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    pay is very comparable to other companies in the area and the environment is mostly friendly at the aedr campus

    Cons

    always re-engineering your job is never safe.

  3. Great people, average work environment, laid back culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - PAYMENTS in New York, NY
    Former Intern - PAYMENTS in New York, NY

    I worked at American Express as an intern (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Everyone is very easy going and gets along well with each other. There are some reputable names in leadership, coming from consulting or strong industry backgrounds.

    Cons

    I was not a fan of the culture. It seems very laid back. On top of that, the company seems very network heavy. It seems difficult to move around to other areas or get promoted unless you have good rapport with a lot of people.

    Advice to Management

    I think the company is being run fine, it's just not for me.

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  5. Great place to become a well-rounded marketer

    Former Employee - Senior Manager in New York, NY
    Former Employee - Senior Manager in New York, NY

    I worked at American Express full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great marketing organization where you can learn about many aspects of marketing, brand building, project management, etc. Strong leadership overall, and you work with very smart people.

    Cons

    Gaining buy-in broadly is important. It has value, but can slow timing to get to market. Very political at senior levels of management.

  6. Great people, supportive work environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in New York, NY
    Former Employee - Senior Manager in New York, NY

    I worked at American Express full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Smart people who are great to work with, some great inspiring directors and leaders (some, but not all unfortunately). Great work/life balance.

    Cons

    Salary is low compared to other fin services companies in the industry.

    Advice to Management

    In many cases, need stronger directors who are can develop their teams. Also need better pay and less repetitive and confusing re-orgs,.

  7. Great company to work for!

    Current Employee - Manager, Business Development
    Current Employee - Manager, Business Development

    I have been working at American Express full-time (More than 3 years)

    Pros

    This is probably the best company I have ever worked for. They give a generous salary, great benefits, a lot of vacation time, and I never encountered an employee who wasn't willing to help if needed. They respect their employees, and even though it is a huge company, it doesn't feel that way.

    Cons

    They often re-organize and down size their work force, which can lead to stress when you know their financials are down.

    Advice to Management

    No advice, they do a really good job. I would recommend this company to anyone.

  8. Helpful (2)

    Good place. A reason they are #51 on Fortunes recent list of best places to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Procurement in New York, NY
    Current Employee - Procurement in New York, NY

    I have been working at American Express

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    If you deliver the results they deliver the green. Recognize with rewards and recognition. Virtual work from home is great. Wind up putting in more hours than if in the Tower but save commute time

    Cons

    Challenging to rise from a manager to a director. In group of maybe 15 managers and has been at least 5 years since someone was promoted

    Advice to Management

    Promote from within. Less promote from outside the company

  9. Project Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at American Express full-time (More than 10 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great coworkers, flexible, good benefits

    Cons

    To much turnover in upper management makes it hard for the teams to adjust.

  10. Helpful (3)

    Iconic service brand with clear focus on work/life balance for its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at American Express full-time (More than 5 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Work/life balance - ability to work from home 2-3 days per week is a broadly applied policy across many departments (Blue Work). No issues leaving the office early for a doctor's appointment or other personal matter.
    Supportive culture - people care about you as an individual.
    Fairly collaborative and team-oriented. Although everyone has individual goals and they are not always aligned across teams, people are helpful.
    Fair compensation - especially considering work/life balance. Few people work late nights or weekends (definitely NOT mandated - more by choice).
    Mobility across functional areas and departments is possible and mostly supported.

    Cons

    Corporate culture veers towards favoritism, with upward mobility being less tied to performance and more on executive sponsors willing to pull you up.
    Difficult business environment and challenges with company performance led to cutting of resources. These actions bring fear and are demotivating to employees. Goals and strategies are often scrapped, teams are often reorganized.

    Advice to Management

    Ongoing layoffs are damaging to employee morale - would be better to handled in one action (i.e., annually).
    Career advancement no longer a clear 'track,' as experience and performance do not equal promotions. Corporate culture based on 'sponsors' favors leaders of a particular type, not necessarily your best thinkers and results drivers.

  11. Overall okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative in Greensboro, NC
    Former Employee - Collections Representative in Greensboro, NC

    I worked at American Express full-time (More than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Decent pay, and friendly people. They had a cafeteria, and nooks to sleep in.

    Cons

    Stressful at times with the target percentages on collections and what not. It could be monotonous, if you didn't have a book, or it could be slammed all day with people yelling at you. Then there's the closing the facility and moving/firing all the employees...

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