American Express

  www.americanexpress.com
  www.americanexpress.com
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American Express Reviews

These reviews contributed towards 2011's Best Places to Work recognition. See ratings and reviews for all time.
134 Reviews
3.5
134 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
359 Ratings

Review Highlights

Pros
  • Usually a great work-life balance and they are very invested in their employees (in 399 reviews)

  • Home Based Servicing has a bit more flexibility given that it is a work from home position (in 59 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 69 reviews)

  • decision making processes and promotion of less qualified individuals (in 42 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Director  in  New York, NY
    Former Employee - Director in New York, NY

    I worked at American Express

    Pros

    - Strong culture and global brand
    - High rebound rate of employees leaving and returning to Amex (even after displacements)
    - Volume of opportunities to drive own career, numerous paths
    - Strives to deliver transparent feedback including sincere diversity efforts
    - Numerous examples of long career trajectories
    - Focus on the success at the front line and senior leadership levels

    Cons

    - Hard to understand the org matrix
    - Difficult to gain visibility outside of role/unit
    - Very leadership driven - so if poor leader, employee career can be blocked/sabotaged
    - Consensus driven - decisions often take a myriad of socialization/team perspectives to get off the ground let alone to implementation
    - Not a great place for innovative, fast moving change agents
    - Unfortunate off shore relocation of call centers
    - Certain roles and career paths still very dependent on the people leader

    Advice to ManagementAdvice

    Culture change does not have to be small chips, fast track real change. Where the traditional Amex products have stood the test of time - all innovation labs and failures for the next great ipod kind of thing to surface.

    Recommends
    Approves of CEO
  2.  

    Some opportunities...but not many.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Finance Manager  in  New York, NY
    Current Employee - Finance Manager in New York, NY

    I have been working at American Express

    Pros

    -People are genuinely nice
    -Place were you can actually enjoy going to work
    -Management support for learning / pursuing new roles in various businesses
    -Good work / life balance

    Cons

    -Poor salary & benefits compared to similar finance positions in NYC
    -Fewer quality opportunities for advancement than before recession
    -Too much finance work is still pointless (either not necessary or disregarded by business partners when they make decisions)

    Advice to ManagementAdvice

    Take care of your quality employees before it's too late. Now that the economy is improving, the best and brightest have already started jumping to other companies for higher compensation, promotion opportunities, or more interesting challenges. Also, there is still too much work being done by finance that is not needed (i.e. re-engineering opportunity).

    Recommends
    Approves of CEO
  3.  

    good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at American Express

    Pros

    people
    culture
    opportunities given
    ability to move around the company into different jobs throughout career

    Cons

    passive aggressive leadership
    pay
    benefits
    slow decision making

    Advice to ManagementAdvice

    make decisions quicker. let people know where they stand instead of trying to sugar coat things

    Approves of CEO
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  5.  

    Global Rengg projects

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Director: Finance  in  Phoenix, AZ
    Current Employee - Director: Finance in Phoenix, AZ

    I have been working at American Express

    Pros

    Diversity, focus on employees, long term benefits

    Cons

    salary, politics during change, slow to decision, no support for entreprenuership

    Advice to ManagementAdvice

    negotiate at the time of joining the company

    Approves of CEO
  6.  

    amex review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at American Express

    Pros

    Stable work environment
    Lot of business domains

    Cons

    Expect to work long hours- weekends, holidays. Minimum 50 hours/week

    Advice to ManagementAdvice

    -

    Approves of CEO
  7. 1 person found this helpful  

    too much work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Team Leader  in  Tampa, FL
    Current Employee - Team Leader in Tampa, FL

    I have been working at American Express

    Pros

    the benefits are good in comparison to some other large corporations.

    Cons

    politics - stressful working conditions - too many departments that won't take responsibility

    Advice to ManagementAdvice

    revaluate the types of leaders you have in the Tampa office. Morale is horrible. leaders turn a blind eye to fraud and theft in this center.

    Doesn't Recommend
    Disapproves of CEO
  8.  

    NOt bad to work in business but sucks to be in technologies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager  in  Phoenix, AZ
    Current Employee - Manager in Phoenix, AZ

    I have been working at American Express

    Pros

    flexible work schedule
    vendors do all the work, amex managers just supervise
    committed company

    Cons

    slow progression
    bureaucratic
    Lack of opportunities
    Offshoring
    Technical leadership

    Advice to ManagementAdvice

    Good job..keep it up

    Approves of CEO
  9.  

    Amex - A Nice Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Finance Manager  in  New York, NY
    Current Employee - Finance Manager in New York, NY

    I have been working at American Express

    Pros

    - People / Culture: Smart, fun, competitive but not cut-throat. And very diverse, too!
    - Employee Development: Expected to swtich positions every 18-24 months, potential for movement globally or across functions.
    - Work/Life Balance: Not always, but at least they try - It's always a goal each year.

    Cons

    As with many large organizations, politics plays a big part in your career. Be aware that you must "play the game" if you want to get promoted, especially today where there are fewer promotion opportunities available yet the talent pool is filled with MBAs from top business schools, most of whom are smart and capable. Doing a great job will not get your promoted unless you have the right people/leaders helping you along the way.

    Advice to ManagementAdvice

    Make sure to help those employees that are smart and talented stay long term and get promoted. The alignment process (year end ratings) can be frustrating if you are working in a more 'business as usual' type role whereas your peers, who you are being compared to at year-end, are in "project-based" roles.

    Recommends
    Approves of CEO
  10.  

    Senior Managers at American Express

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Manager  in  New York, NY
    Current Employee - Senior Manager in New York, NY

    I have been working at American Express

    Pros

    Great work/life balance, lots of vacation time, the ability to move into different roles every 18-24 months, the respect the brand has...

    Cons

    Takes too long to get things done, way too much consensus building. Senior leaders claim they want innovation but it's a fight to get anything innovative accomplished.

    Advice to ManagementAdvice

    Reduce matrix structure, improve technology competencies, hire more external talent at senior levels.

    Recommends
    Approves of CEO
  11.  

    pretty good for corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Coordinator, Special Projects  in  New York, NY
    Former Employee - Coordinator, Special Projects in New York, NY

    I worked at American Express

    Pros

    salary and benefits make it worthwhile

    Cons

    corporate culture can be tedious

    Advice to ManagementAdvice

    none

    Recommends
    Approves of CEO

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