American Express

  www.americanexpress.com
  www.americanexpress.com

American Express Reviews

Updated October 31, 2014
Updated October 31, 2014
1,963 Reviews
3.6
1,963 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,437 Ratings

Review Highlights

Pros
  • Offers excellent work-life balance by offering flexible work arrangements (in 447 reviews)

  • The schedule my department has is amazing and there are work from home opportunities (in 62 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 76 reviews)

  • Consensus based decision making slows everything down, to a ridiculous extent at times (in 49 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company, fantastic work environment, weird 18 month rotations

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time (more than 3 years)

    Pros

    The corporate culture here is really amazing and the people are fantastic. In general, work-life balance is great.

    Cons

    On-boarding experience didn't exist, one morning of discussions and nothing else. Definitely a meeting driven culture. Job rotations occur every 18 months which is fantastic for learning new skills, but means a lot of rework is done across teams as if you haven't just moved, someone else you're working with has, is about to, or joined with you.

    Advice to ManagementAdvice

    Management should focus on a more streamlined documentation process for role responsibilities due to the 18 - 24 month changes.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    I worked at American Express as an intern

    Pros

    Great culture, everyone was willing to help.

    Cons

    Not really a con but there were structural changes in my group which made it difficult for me as an intern.

  3.  

    Good for certain people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional in Fort Lauderdale, FL
    Former Employee - Customer Care Professional in Fort Lauderdale, FL

    I worked at American Express full-time (more than an year)

    Pros

    I loved working for such a well known company. American Express is highly respected and a great company to work for. Their benefits are great (dental, health, vision, tuition reimbursement, life, legal, PTO etc.) And people that work there are well compensated. It is not rare to meet people who have been there for 10, 20, 30 years. American Express also recognizes employees for things they do well (rare in corporate America these days). I would work for American Express again if I had the chance, and I enjoyed my time there.

    Cons

    Work- life balance is non existent. Part time jobs are almost unheard of (very rare).

    Advice to ManagementAdvice

    Keep doing what you're doing. I loved working for this company. Leaders are always there when you need them, they always have an open door policy. Everyone is always super nice.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 11 people found this helpful  

    Solid if not spectacular

    Former Employee - Business Development in New York, NY
    Former Employee - Business Development in New York, NY

    I worked at American Express full-time (more than 5 years)

    Pros

    -Work/life balance (always out by 6pm, no wknd work)
    -Pay (for the hours)
    -People are friendly
    -Great lateral/upward movement opportunities (can switch roles every 2 years, even geographically)

    Cons

    -Passive aggressive culture
    -No risk taking; super status quo
    -Not a meritocracy
    -PowerPoint obsessed (crazy obsessed)
    -Too focused on not stepping on the wrong toes

    Advice to ManagementAdvice

    Stop focusing so much on good looking PowerPoint slides and focus on actually doing things. Also, stop chasing the "cool, shiny" new toy and focus on fundamentals. The people you promote are some of the worst managers I've ever had. They're more obsessed w/ presentation than substance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Fair Policies and Great Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time (more than 5 years)

    Pros

    I have worked for the company over 5yrs and have been treated very well. As a male employee, I received 6 weeks of Parental Leave when my child was born. In speaking to friends and family, I learned that was rare.

    Cons

    They only con that I can think of is the company's constant need of more. Sales people have to manage their growth because they know that the goal will increase in the next year.

    Approves of CEO
  7. 1 person found this helpful  

    The land of business ethics and the home of kowledge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Professional in Fort Lauderdale, FL
    Former Employee - Customer Service Professional in Fort Lauderdale, FL

    I worked at American Express full-time (more than 3 years)

    Pros

    American Express offers a unique business professional environment where you can shine as an individual or part of a team, based on your commitment to give the customer unsurpassed service, with unlimited understanding, empathy and respect. To achieve that, American Express spends a substantial amount of resources in continuous skill improvement and technical product knowledge and training, after a very comprehensive initial personnel selection. Compensation is based on performance and feedback from cardholders, after every call.

    Cons

    I cannot think of anything of importance

    Advice to ManagementAdvice

    Continue the great work

    Recommends
    Positive Outlook
  8.  

    I think it's a good company to work for a balanced life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Phoenix, AZ
    Former Employee - Project Manager in Phoenix, AZ

    I worked at American Express full-time (more than 3 years)

    Pros

    Good work life balance. Good training. Pay is not bad. Work from home options.

    Cons

    Nothing that i can think of.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Good, but a big and political a place that tends to feel old school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY

    I have been working at American Express full-time (more than 3 years)

    Pros

    Good work life balance compared to other financial services companies
    Opportunities to move around positions and business units, if you are good at branding yourself and networking
    Company loyalty is high, people are excited about the company, brand, and products
    Flexible in terms of working remotely, different schedules, etc.

    Cons

    Feels a little old school and political
    Pay is not exactly competitive with other financial services companies, this shows sometimes in the talent as well
    Very big and matrix environment

    Advice to ManagementAdvice

    Longevity or "home grown" goes a long way in terms of who is valued by senior management
    Emphasis is put too much on building decks and presentations, too formal
    Women are underrepresented in leadership positions

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    stuck on the phones

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time (more than an year)

    Pros

    Steady employment, ample PTO time, starting wage and the schedule.

    Cons

    Once your on the phones, your pretty much stuck. If you want to move up, you have to suck up to everyone. Amex is not a company that recognizes talent unless your kissing someone's butt. It's like a cool's kid club. Management gossip about each other and employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Career Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director
    Former Employee - Director

    I worked at American Express full-time (more than 10 years)

    Pros

    They encourage employees to navigate career growth within the company, and provide the tools and training to do so.
    The Brand is strong.

    Cons

    More can be done by the organization to support Field employees with their Virtual Office environment, technologies and mobility needs.

    Advice to ManagementAdvice

    More visibility in the plans to navigate the company from a payment company to a commerce company.

    Recommends
    Neutral Outlook
    Approves of CEO

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