American Express Reviews

Updated August 29, 2015
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2,690 Employee Reviews

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  1. Project Manager

    Former Employee - IT Procurement Project Manager in Camarillo, CA
    Former Employee - IT Procurement Project Manager in Camarillo, CA
    Recommends

    I worked at American Express (Less than a year)

    Pros

    Nice campus, good working environment, fast paced.

    Cons

    A little disconnected, and the outsourcing to India is so great it hurts as an American

    Advice to Management

    reshore...its hurting your business.


  2. Helpful (1)

    American Express Used To Be A Good Company To Work For

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Counselor in Denver, CO
    Former Employee - Travel Counselor in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Liberal paid time off and good benefits.

    Cons

    American Express used to hire travel counselors for their travel expertise and customer service skills, but they refuse to pay for those skills. In addition, the focus is now to take as many calls per hour as possible. The concept of 'wowing the customer' is something management touts and talks about, but refuses to provide the time necessary to do that. It's funny...American Express expects employees to tell Cardmembers what they can/will do for them, but the company refuses to do that for their employees in return. This has led to low morale and high turnover, with new hires not being qualified to replace departed employees.

    Advice to Management

    Don't just say you appreciate your employees...SHOW your appreciation. Provide a competitive wage (I am currently working at a travel agency making 12k more than I did at Amex), add an incentive program that is realistic, and stop turning your travel counselors into assembly line workers. This is American Express, NOT General Motors.


  3. Software Engineer III

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express (Less than a year)

    Pros

    Great Culture, Competitive Pay, Relaxed work Environment, Innovative attitudes, Agile Philosophy, Good Workload

    Cons

    Located in Phoenix, free coffee isn't always the best, not much else really, hard to complain


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  5. Scrum Master

    Current Employee - Technical Project Manager in Phoenix, AZ
    Current Employee - Technical Project Manager in Phoenix, AZ

    I have been working at American Express full-time (More than a year)

    Pros

    Good company to work for

    Cons

    going thru a tough journey


  6. Great company, always undergoing change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director - Technology in Phoenix, AZ
    Former Employee - Director - Technology in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express (More than 10 years)

    Pros

    Opportunities to work hard and excel. Great culture for a large company. Good benefits, competitive compensation (although challenging to catch up to market if you start too low).

    Cons

    Bureaucracy, they are trying to become more nimble/agile. If your salary starts too low, difficult to catch up to market as you advance.


  7. Helpful (2)

    Layoffs and offshoring......a short sighted CEO and company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook

    I have been working at American Express full-time (Less than a year)

    Pros

    My immediate team is very good. Can work from home occasionally. Pay is actually decent.

    Cons

    American Express is not the American company it used to be. Rampant seemingly non-stop employee layoffs. Literally every single week they're trying to trim American workers and replace them with employees in India. Working with India is very difficult. Overall very intelligent people, but their schedules are SO far off from ours and the accents are difficult to understand making frustrating complex issues even more frustrating to deal with. You cannot contact people during normal working hours and it leads to a complete loss of productivity you would gain if workers were local. This is what big businesses do, look at short term numbers at the cost of long term efficiencies and employee satisfaction. Back to layoffs, it makes me uncomfortable working at this organization. They have REDUCED employee expenses by 25%. The direct quote from Reuters "Salaries and employee benefits, AmEx's second-biggest expense, fell 25 percent to $1.25 billion in the three months ended June 30, pulling total costs down by 4 percent to $5.6 billion." I don't know about you, but I don't want to work for a company that is consciously trying to cut their employees pay benefits.....and overall numbers. This is 2015, the jobs market is the best it's been in 10+ years. I will state I am actively looking for new employment at a more stable company who values it's American employees. I have zero loyalty to this company.....similar to the loyalty it seemingly shows to its employees. American Express CONSTANTLY reminds us of how challenging the market is.....while handily beating the EPS estimates.

    Advice to Management

    American Express: We don't care about how challenging the market is. What we care about is our paycheck and our lives. I'm a top performer and I want to be rewarded as such. If your performance isn't up to par, I will fire you. It's not 2008 any more. Get over the layoffs and offshoring. When I found out just how much American Express moves their workforce overseas, I started using my Discover card.


  8. Helpful (1)

    Too much politics

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Developer in New York, NY
    Current Employee - Web Developer in New York, NY

    I have been working at American Express full-time

    Pros

    Good work/life balance, consistent hours

    Cons

    The politics and office drama here get in the way of getting your work done

    Advice to Management

    Encourage a positive, healthy work environment


  9. Helpful (1)

    Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Phoenix, AZ
    Current Employee - Director in Phoenix, AZ
    Recommends
    Approves of CEO

    I have been working at American Express full-time (More than 10 years)

    Pros

    Many opportunities for advancement if your willing to put the work in.

    Cons

    Large corporate environment filled with politics. Constant change.


  10. Helpful (1)

    Senior Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in New York, NY
    Current Employee - Senior Manager in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than a year)

    Pros

    work/life balance is great! great work culture lots of internal opportunities for moving horizontally. Great compensation/bonus structure

    Cons

    A little behind in technology / best in class practices slow.slow.slow. to get things done. Too much bureaucracy Lots of top - down initiatives (do this because leadership needs it/says so) Horrible medical benefits


  11. Business Development Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Express full-time

    Pros

    Depth of role across many segments

    Cons

    No clear career advancement path

    Advice to Management

    Evolve your business past card



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