American Express Reviews

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3.0
Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1 Rating

Pros
  • Very flexible with work/life balance (in 455 reviews)

  • Most business units offer flexibility to work from home either all the time or two days per week (in 62 reviews)

Cons
  • manager level you are overworked with little work-life balance (in 77 reviews)

  • Slow decision-making by senior management (in 49 reviews)

More Pros and Cons

1 Employee Reviews

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  1. Helpful (1)

    Nice work from home pop but metrics designed to fail

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CCP in Richmond, VA
    Former Employee - CCP in Richmond, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at American Express full-time (More than a year)

    Pros

    Work from home flexibility to add and drop hours

    Cons

    Feedback metric poor. You could have 9s and 10s showing all month and the last night of the month they'd load 10 new feedback scores and you'd lose over half your incentive. When asked how the metrics were designed for weighting never got a straight answer.

    Advice to Management

    Be true transparent not vague



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