American Express TRS Reviews

Updated March 31, 2015
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3.4
54 Reviews
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Recommend to a friend
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Kenneth Chenault
20 Ratings

Pros
  • The paid time off is great and they do their best to provide a work life balance (in 5 reviews)

  • large company with great benefits (in 4 reviews)

Cons
  • This company values its stock price far more than its employees (in 2 reviews)

  • Current employees have minimum opportunities to build career (in 2 reviews)

More Pros and Cons

Employee Reviews

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  1. Great brand, partnerships, dedication to customer service but management issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express TRS

    Pros

    Work life balance, family friendly, great benefits

    Cons

    Indecisive leadership, slow to market

    Advice to ManagementAdvice

    Flatter organization structure, groom future leaders

    Recommends
    Negative Outlook
    Approves of CEO
  2. American Express Enterprise Growth Group is one of the newest and best divisions to be in. Worked on all new projects.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in New York, NY
    Current Employee - Project Manager in New York, NY

    I have been working at American Express TRS full-time (more than 3 years)

    Pros

    Amex has been aggressively trying to re-invent itself with EGG, the jury is still out as many payment products take years to come to fruition, but working there is genuinely very enjoyable. The work life balance is great and the leadership is top notch.

    Neal Sample, the new head of EGG, has a highly accredited background and is know behind the doors as a genius. The division is in good hands.

    Amex has incredibly strong internal recruiting. The culture at Amex is that once you're in, people tend to move around Amex after 2-3 years. It's great because it gives an opening for employees looking for intellectual stimulus to explore new groups and positions.

    Compensation is average to moderate - but work life balance is great.

    Cons

    As a division exploring new products, there will always be projects that just don't work out. Fortunately, EGG has had its fair share of projects that simply didn't work out. However, I strongly believe that high performing employees will always have a role at the company. The group is quick to weed out the non-performers, which is good for the group as a whole.

    Unfortunately salary growth at the company can be bogged down by bureaucracy. As with many companies, it's easier to get high salaries here from external recruiting.

    Advice to ManagementAdvice

    Believe in the Neal Sample.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Amex Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express TRS

    Pros

    Great colleagues and management practices. Management communicated very well. Process and marketing excellence.

    Cons

    Frequent lay-offs. Can be arrogant to partners.

    Recommends
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Be cautious...not the company it once was.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Phoenix, AZ
    Current Employee - Project Manager in Phoenix, AZ

    I have been working at American Express TRS

    Pros

    Issued company laptop, work from home

    Cons

    No job security, company prefers to have a larger resource base in India, than the US. Every year there seems to be layoffs. Anticipate more due to losing Costco account.

    Advice to ManagementAdvice

    You can advance if you play the politics.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. Continuous cycle of re-organizations are detrimental to your heath.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express TRS full-time (more than 10 years)

    Pros

    Company is a well respected and has a lot of clout which is great when working with vendors.

    Cons

    It is difficult to say how to beat the layoff mery-go-round.

    Doesn't Recommend
    Neutral Outlook
  7. Financial Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express TRS

    Pros

    Good Benifets
    Good pay
    Paid time off

    Cons

    Bad Management
    Employeesyou get paid for hours you dont work so it messes up your check
    the training is horrible

    Advice to ManagementAdvice

    Support your employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. By far the worst company I have ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express TRS

    Pros

    Great benefits for full time employees.

    Cons

    Zero management, everything is virtual. If you need assistance of any kind you are shuffled around from one Team Lead to another, no communication. They expect very long hours with no life balance, although they state otherwise to protect their name.

    Advice to ManagementAdvice

    Communication is the key to any successful company, listen to your employees and clients.

    Recommends
    Negative Outlook
    Disapproves of CEO
  9. This company taught everyrthing I needed to know about the foreign currency business and more .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Service Representative in Atlanta, GA
    Current Employee - Financial Service Representative in Atlanta, GA

    I have been working at American Express TRS full-time (more than 10 years)

    Pros

    This company's ethics and brand is one to believe in. They find value in their employees and they teach their employees to be very professional people in all respects of life including personal ones.

    Cons

    Like working at any company I would think it's learning the company's way of performing their business and it is challenging working with a diverse group, but in the end you reap the benefits.

    Advice to ManagementAdvice

    Allowing an employee to achieve their goals and then recognizing that goes a long way.

    Recommends
    Positive Outlook
    Approves of CEO
  10. Global financial services and travel company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Administrative
    Former Employee - Executive Administrative

    I worked at American Express TRS full-time

    Pros

    The company has a good employee development and merit increase process so you receive raises on a yearly basis. The paid time off is great and they do their best to provide a work life balance. Mentoring is available if you want to progress and move laterally or up in the company. The company is a leader in many financial services and travel fields, and is working hard to stay technologically advanced. Good benefits and tuition reimbursement.

    Cons

    The company message seems to focus more on the bottom line in recent years. This has necessitated reductions in force, moving jobs outside the US and Canada to save on costs, but not always to keep the same quality of work. This process has occurred every year for at least 3 or more years now. It makes it hard to move laterally to a new job opportunity or advance. Merit increases are yearly but don't always keep up with the increase in health benefits and inflation.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. American Express yay !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Programmer Analyst in Phoenix, AZ
    Current Employee - Senior Programmer Analyst in Phoenix, AZ

    I have been working at American Express TRS full-time (more than 3 years)

    Pros

    Amex is a the best place to grow as a professional

    Cons

    they need to work more on company values

    Recommends
    Positive Outlook
    Approves of CEO

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