American Express
3.6 of 5 1,735 reviews
www.americanexpress.com New York, NY 5000+ Employees

American Express Reviews in United Kingdom

Updated Jul 9, 2014
All Employees Current Employees Only

3.5 66 reviews

                             

94% Approve of the CEO

American Express Chairman and CEO Ken Chenault

Ken Chenault

(50 ratings)

71% of employees recommend this company to a friend
67 Employee Reviews Back to all reviews
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    Very supportive and career focused company. Performance driven.

    Vice President (Current Employee)

    ProsPeople. Process. Performance focus. Culture.

    ConsConservative. A lot of past precedent that newcomers need to work out.

    Advice to Senior ManagementContinue what doing especially in go to become more global.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Working at Amex has been a great experience

    Risk Analyst (Former Employee)
    Brighton, England (UK)

    ProsWorking at Amex is the best place in the world to learn about giving great customer services

    ConsVery corporate feeling with very lengthy progress

    Advice to Senior ManagementCreate better working atmosphere - ie google

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Has been putting shareholder interests ahead of customer and employee interests for too long; technology is also behind.

    Senior Manager (Former Employee)
    London, England (UK)

    ProsGood group of people
    Good brand
    Some groups look after customers well

    ConsLots of politics
    Has not invested enough in technology
    Employee interests well behind shareholder

    Advice to Senior ManagementLook after employees more
    Realize how political culture has become
    Invest in technology

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    The experience will be very dependent in which unit/team you are in

    Project Manager (Current Employee)
    Brighton, England (UK)

    ProsAble to develop different skills and interests overall. Mobility is encouraged. Flexi time and working from home is allowed when in a project based role (Operations for instance is very controlled). Big focus on Compliance everywhere. The company is sympathetic to personal situations. Team work is usually the norm.

    ConsLack of resources to attend professional training. Negotiating a pay rise internally from jobs to jobs is a pain, mostly externals and graduates have the edge here. A lot of politics slowing down the work for nothing but their egos. There is often a restructuration happening somewhere but that is the norm in a Blue chip.

    Advice to Senior ManagementReview and stream line the appraisal process, making us document tons of examples for a small percentage increase if lucky doesn't make any sense ans is counter productive to a heavy workload.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    High performing innovator with dynamic and smart workers

    Marketing (Current Employee)
    London, England (UK)

    ProsGreat brand that is customer focused
    Very strong leadership with a people and financial focus
    Lots of highly educated and dynamic workers
    Positive culture that encourages engagement

    ConsLots of alpha types, so very competitive environment
    Pay not industry leading
    Limited presence/investment outside of the US

    Advice to Senior ManagementKeep doing what you're doing and lead the industry through innovation

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Great company to work for

    Team Leader (Current Employee)
    Brighton, England (UK)

    ProsGood salaries, employee benefits, strong company values, multicultural, with career growth opportunities

    ConsCertain roles can be quite stressful, and the American model is not for everyone. Often there is reengineering and employee might be made redundant.

    Advice to Senior ManagementSometimes company targets are not very realistic and in some instances cost cutting results in worse service for customers

    Yes, I would recommend this company to a friend

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    Good people very flexible working

    Anonymous Employee (Current Employee)

    ProsGood culture and flexible working

    Consvery corporate and each department very self contained

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    Great role where my skills grew. Talented Director and Programme Manager who gave me amazing support

    Project Manager (Former Employee)
    Brighton, England (UK)

    ProsFlexible work environment
    Lots of opportunity to work on different areas

    ConsA follower within Tech rather then a leader.
    Very political.
    Many people have been with the company for 20 years and more so not always open to doing things in a different way

    Advice to Senior ManagementPay better and value your staff

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Great culture, great opportunities, average salary

    Director (Current Employee)
    London, England (UK)

    Pros1) Global Mobility
    2) Respect for employees
    3) Work and personal life balance

    Cons1) No 360 degree review, which means that your immediate boss pretty much decided your growth in this company
    2) Average Salary

    Advice to Senior ManagementInstitute a 360 degree review

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Hard work, dedication, long hours (a lot more than 9 - 5)

    Learning Specialist (Current Employee)
    Brighton, England (UK)

    ProsQuality hours, great people, opportunities to build a career, great working environment, constant change.

    ConsLong hours and drastically underpaid compared to collegues.

    Advice to Senior ManagementBetter pay, more recognition, less expectation to work about 3+ hours more than 9 - 5 shift.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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