American Express
3.6 of 5 1,736 reviews
www.americanexpress.com New York, NY 5000+ Employees

American Express Reviews in United Kingdom

Updated Jul 9, 2014
All Employees Current Employees Only

3.4 67 reviews

                             

94% Approve of the CEO

American Express Chairman and CEO Ken Chenault

Ken Chenault

(51 ratings)

71% of employees recommend this company to a friend
67 Employee Reviews Back to all reviews
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    Perfect company for A type workaholics, with no mission in life and cou

    Marketing Manager (Former Employee)
    London, England (UK)

    ProsOK pay packet and benefits
    Amex employ top professionals, so you will work in a very professional environment
    You may run into a few amazing leaders
    Amex is quite brave and innovative compared to other industry players
    Big in US, not so much outside
    You will learn ins and outs of management by objectives and boring things like budgeting, performance management, etc. It may prove useful
    Good experience for a couple of years, then leave

    ConsTypical financial services company, very shareholder profit oriented
    No life work balance, you will feel squeezed like a lemon after couple of years
    Perfect for traditionalists and those avoiding risk, but lay offs are frequent, so beware
    Proper matrix organisation, very hierarchical, those who play politics get promoted

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    The only thing constant is change

    Project Manager (Current Employee)
    London, England (UK)

    Pros- Dynamic, market driven and competitive organisation determined to remain a big player in financial services.
    - Committed to invest in developing digital products and tools for consumers and businesses.
    - Popular Board Leadership - Ken Chenault and his team are visionary, driven and passionate and that comes across in all of their communications.

    Cons- Focus has shifted more heavily toward the shareholder in recent years, with the employee feeling less part of a business 'family' and more a nameless commodity, albeit a reasonably paid commodity. This affects employee loyalty, commitment and enthusiasm.
    - IS/IT infrastructure (especially employee intranet) is challenging to work with.
    - Recent introduction of Blue Working in Servicing Centres adds to sterile/impersonal working environment.
    - Flawed meritocracy due to poorly coordinated and top down commitment to goals and deliverables, reliable metrics.
    - Gaps in leadership ability, quality, and credibility between the Board in New York and Regional/Local centres sometimes expose middle management.

    Advice to Senior ManagementFix top down gaps! Ensure commitment and alignment at all leadership levels to ensure regional and local centres fully understand and buy in to the plan.

    – I'm not optimistic about the outlook for this company

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    Great work life balance

    Marketing Manager (Former Employee)
    London, England (UK)

    ProsGreat colleagues
    International opportunities
    Good benefits
    Great work life balance with flexible working
    Interesting projects and products

    ConsNot everybody is entitled to a bonus
    Company culture is rapidly changing to more cut throat

    Advice to Senior ManagementReward hard work across all job levels and you will have very loyal staff

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Career-oriented organisation with broad range of role opportunities under thoughtful corporate strategy

    Senior Sales Manager (Current Employee)
    London, England (UK)

    ProsFun and friendly environment. Interesting colleagues and strong career progression opportunities. Multiple networks exist and mentoring is strongly encouraged. Moving between roles and areas of the business is also strongly encouraged in addition to geography relocation to encourage diversity and a more complete understanding of the business and challenges. A strong sense of meritocracy makes things engaging.

    ConsLower pay. Slow moving and conservative organisation at times. Overall, a challenge to do anything new or introduce change, despite the idea that innovation is encouraged. The cogs sometimes feel like they move extremely slow given heavy layers of bureaucracy in some business areas.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    So so

    Risk Manager (Former Employee)
    London, England (UK)

    Pros-A lot of opportunities to move around
    -Work from home possible

    Cons-Antiquated backward IT stops you from doing anything efficiently
    -To save resources, one is usually in charge for several markets
    -Ambiguous performance review and goal setting
    -Pay so so

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Intern at American Express

    Financial Analyst (Current Employee)
    London, England (UK)

    ProsAmerican Express has a global brand presence and operates in an array of financial industries allowing you to explore different opportunities across different markets

    ConsApparantly the salary isn't as high as their competitors, but for a Penultimate Year Summer Intern, I am getting paid higher than some of my Investment Banking counterparts and also have a much more appealing work:life balance

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    very well organised

    Customer Care Professional (Current Employee)
    Brighton, England (UK)

    Prosthey make you feel like an individual rather than just a cog in a corporate machine (which realistically you are)

    Consthere is one working day of the year off and that is christmas day,

    Advice to Senior Managementnothing.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Life at Amex

    Senior Product Manager (Current Employee)
    London, England (UK)

    ProsCulture. It's a company that cares about it's employees

    ConsIt can be very hierarchical and bureaucratic.

    Advice to Senior ManagementLet's try to do things more efficiently

    Yes, I would recommend this company to a friend

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    Got to put in a lot to get a little back

    Strategy Director (Current Employee)
    London, England (UK)

    Pros-Flexible working arrangements
    -Mobility (opporunity to be based anywhere in the world)
    -Diverse opportunities across business units
    -Talented/competitive Middle mangement

    Cons-Antiquated information systems, slow to update
    - Fragmented matrix management environment
    - Weak training/development opportunities
    - Heavy workloads
    - Uncompetitive salaries/bonus/benefits scheme

    Advice to Senior ManagementActively drive talented staff to flourish. Listen more to middle management.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Global and very varied career opportunity

    Vice President (Current Employee)
    London, England (UK)

    ProsBright and driven colleagues. Try's to be people focused.

    ConsYou need to be young, keen and geographically mobile

    Advice to Senior ManagementRecruit some outsiders into leadership

    Yes, I would recommend this company to a friend

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